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Hotel Firefly

524 reviews
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Traveller (215)
Room & Suite (225)
Dining (37)
Overview
  • Excellent94%
  • Very good5%
  • Average1%
  • Poor0%
  • Terrible0%
Travellers talk about
“apple tv”(9 reviews)
“bedroom suite”(8 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Room Service
Suites
4.5 Star Hotel
All hotel details
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Reviews (524)Write a Review
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All reviewsbreakfast is servedapple tvbedroom suiteroom breakfastperfect barsteam roomsgreat gymdining tablememory foamfull kitchenwell equipped gymstainless steeldinner reservationshotel barevery morningstylish hotelwonderful hotel
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1 - 5 of 212 reviews
Reviewed 4 weeks ago

Stayed over with friends on our ski trip and in one word everything was perfect. The service we received was the definition of hospitality, with staff members always there to help us. The room was spacious and clean with high quality amenities provided. Highly recommended...More

Thank Kostas91
Reviewed 4 weeks ago

I stumbled upon Hotel Firefly online a few years ago on a day that I was contemplating another ski holiday. South Africa gets too hot sometimes you see and this causes one to dream of colder (holi)days. The hotel looked amazing. Everything you could ever...More

Thank biancavh2017
Reviewed 5 weeks ago

The firefly hotel itself is very nice, with really cool facilities. But the highlight of our stay was the staff. From the front desk to the bar staff, everyone was very friendly and always keen to talk. Overall a great stay, thanks!More

Review collected in partnership with this hotel
1  Thank Mark J
Response from FireflyZermatt, Manager at Hotel FireflyResponded 2 weeks ago

Dear Mark J Thank you very much for your great review. We are absolutely delighted to read how much you enjoyed your stay in our hotel and how much you appreciate the effort from our staff. It was a pleasure to make your stay unforgettable....More

Reviewed 6 January 2018 via mobile

It is the first hotel I stayed in Zermatt- the one I fell in love in the city and the one from which I gist put my eyes on Matterhorn at the sunset - such things you never forget ;) but besides my clear “sweet...More

Thank 409agnieszkan
Response from FireflyZermatt, Manager at Hotel FireflyResponded 2 weeks ago

Dear 409agnieszkan Thank you very much for this fantastic review, we are absolutely delighted to read how much you enjoyed your stay in our hotel and the Bar55 and how much you appreciate our effort. It would be a pleasure to welcome you again in...More

Reviewed 30 December 2017 via mobile

The only hotel in Zermatt for the best service, location ,atmosphere and luxury. The perfect hotel for the vacation of a lifetime ! Hotel staff is perfect Bar is phenomenal Wellness us a true oasis Fitness has everything you could want The apartments are a...More

Thank sfrrhb
Response from FireflyZermatt, Inhaber at Hotel FireflyResponded 1 January 2018

Dear sfrrhb, Thank you very much for sharing your experience on Tripadvisor. It was a pleasure for us having you at our hotel. We are very grateful to read such a wonderful review about your stay. We hope that we can welcome you again in...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$319 - US$2,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Zermatt
#1 Luxury Hotel in Zermatt
#2 Business Hotel in Zermatt
#3 Ski-In / Ski-Out Hotel in Zermatt
#3 Spa Hotel in Zermatt
#17 Romantic Hotel in Zermatt
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$319 - US$2,105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Zermatt
#1 Luxury Hotel in Zermatt
#2 Business Hotel in Zermatt
#3 Ski-In / Ski-Out Hotel in Zermatt
#3 Spa Hotel in Zermatt
#17 Romantic Hotel in Zermatt
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (215)
Room & Suite (225)
Dining (37)
Pool & Beach (28)
Amenities (31)
Questions & Answers
Ask a question
Mercedes0
30 October 2017|
AnswerShow all 2 answers
Response from TrueReviewsByMe | Reviewed this property |
Yes, about a 5min walk to the Furi lift which gets you to the klein Matterhorn, Italy and anywhere else in the resort. The sunegga lift is about a 5min drive or 15min walk from the hotel so we rarely enter the slopes from... More
0
Votes
guggsy123
14 October 2017|
Answer
Response from TrueReviewsByMe | Reviewed this property |
Im not sure (we've always booked right through the hotel) but if you give them a call or shoot them an email I'm sure they will help you with that :)
0
Votes
47suzyp
3 March 2017|
Answer
Response from FireflyZermatt | Property representative |
Dear Suzy Thank you for your inquiry. The weather in Zermatt is sunny and pleasant all year round with the exception of May and early June when it rains a lot and it gets quite foggy. Yes, skiing is possible all year... More
1
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Google Translation
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123
Room Tips
"If you can, get a deluxe suite - bath as well as shower"
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"All rooms are good ;)"
Read review
"I think the smaller rooms face toward town vs. Matterhorn, but still a lovely view."
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"Ask for a Matterhorn view."
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