Hotel Interlaken
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Hotel Interlaken

Traveller (630)
Panorama of the Double Room Business at the Hotel Interlaken
360
Panoramas (18)
Star bunker bed in family room
Room & Suite (432)
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About

4.0
#6 of 44 hotels in Interlaken
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Dating back to the 14th century, Hotel Interlaken offers a unique mix of old and new, and has been carefully renovated over the past few years. A historical building combined with modern facilities makes this hotel a one-of-a-kind experience. Here the focus is on genuine hospitality, a family-friendly atmosphere and Swiss cosiness. The Beutler family and team are looking forward to welcoming you.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Hiking
Highchairs available
Taxi service
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Umbrella
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
Clothes rack
Laptop safe
Private bathrooms
Minibar
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Modern
Great View
Languages Spoken
English, German

Location

Höheweg 74, Interlaken 3800 Switzerland
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Belp Airport
37.5 km
See all flights
Sion Airport
63.5 km
See all flights
841Reviews25Q+A100Room tips

Reviews
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Detailed Reviews
Fernweh_ABS wrote a review Jan 2020
Chicago, Illinois74 contributions68 helpful votes
5.0 of 5 bubbles
Our family had the best time in Interlaken. I was so excited to see the hotel, as it had such rich history... and it did not disappoint. I absolutely loved the hearts on the windows. Our quadruple room was exactly as pictured, and I was completely ecstatic that we had an amazing view of the alps and the church behind the hotel. Check-in was smooth, and our room was ready in 15 minutes, even though we were an hour early. The bathroom is small, as most reviewers described, but it was sufficient. Breakfast was included, and a good variety. There are several cozy lounges to enjoy self-serve coffee, including the room with a picture of Lord Byron and Felix Mendelssohn on the wall. The location is so convenient, and within walking distance to Interlaken OST train station as well as restaurants and shops. We took the bus a couple of times as well, so we were able to use the free visitor transit cards. The Taverne restaurant is quite a popular choice for dinner, and we were not able to make reservations during our stay. Check-out by the same front desk staff who checked us in, Chris Martin, was speedy and efficient. Overall, we had a very pleasant stay, and would love to stay again.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BubbleBubbles wrote a review Dec 2022
Singapore130 contributions29 helpful votes
+1
4.0 of 5 bubbles
The hotel is a convenient 10 minute walk from Interlaken Ost station, and a 5-10 minute walk to city centre. We stayed at the Family Room B located on the 4th floor. Checking in/out was fast and convenient. The family room comes with a combined 2 single bed and bunk beds, cosy and just about the right size for a family of 4 with 2 young teens. Toilet is simple and basic but sufficient for our needs. The room was stuffy as AC was not working. Even though it was winter, we had to keep the windows slightly open for ventilation (thankfully there were minimal noise from the street). While the room was clean overall, housekeeping could have been better at some areas - (1) corners of the bunk beds which were dusty, (2) shower screens at the bathtub showed signs of neglect as there were accumulated dirt and had not been properly cleaned. Bonus : breakfast was included - while simple, it was more than sufficient for us (choose a table by the window overlooking the pond for a lovely view!). For light sleepers, be warned there is a church nearby with bell that tolls every 15 minutes 😅 (if you close the windows, the bells might be tolerable)
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Other at Hotel Interlaken
Responded 3 Jan 2023
Dear BubbleBubbles, Thank you for your visit and for your kind feedback. We do regret to see that it was not all to your entire satisfaction and we shall of course address this with our housekeeping-team. Rooms and bathrooms should always be tidy and spotlessly clean. To get fresh air in the rooms, we open the windows and turn down the heating. With the current energy crisis, we need to pay even more attention to energy consumption and our cooling system is therefore switched off during winter. It's true, there are 2 churches directly behind the Hotel Interlaken and one of them rings its bells every 15 minutes, which can be quite disturbing for some guests. We are aware of this, but unfortunately there is not much we can do about it (believe me - we have tried). We still hope that you had a great time exploring Interlaken and surroundings ツ Best regards Karin Snitgaard Hotel Interlaken Team
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Lily wrote a review Oct 2022
New York City, New York24 contributions
+1
5.0 of 5 bubbles
Wonderful stay, the staff were friendly at the reception and dining area. The hotel is clean and modern. 4-5 min walk to funicular to harder Klum and about 6 min walk to interalaken ost train station. Coop market is by the train station if you want to pick up food. They have a microwave, nespresso machine, and silverware with plates in common area for those who wants to save a few bucks. There’s a restaurant inside the hotel that we didn’t try but also a few restaurants in the area. The water pressure in the shower is great and the room is warm for a nippy weather in October. Continental breakfast is decent with baked beans, breads, hard boiled eggs , hash, sausage, cereal, etc. Would 100% recommend if you’re in Interlaken!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Other at Hotel Interlaken
Responded 26 Oct 2022
Dear Happyxspirit2, Thank you so much for your kind review and recommendation. Wonderful to see that you enjoyed your stay and it seems you had a good time exploring the Jungfrau Region. We are happy to have been part of your journey ツ Best regards Karin Snitgaard Hotel Interlaken Team
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Jessica S wrote a review Dec 2021
Santa Monica, California1 contribution3 helpful votes
1.0 of 5 bubbles
We had a terrible experience at hotel Interlaken.

First, the room given to us has double eyelid tape stick on the wall and it is absolutely disgusting. As for the facilities, the light in the room CANNOT be turned off and we have to sleep with the light on….it is extremely hard for us to fall asleep due to this problem. we reported the problem to the reception immediately, however the problem is not solved until the second day.

The facilities issue is only part of our horrible experience, what’s worse, we were rudely treated by the staff working there (specifically the head of reception, a bald young man with glasses). We were asking the lady receptionist if we could get some compensation from the first night due to the facility problem when we checked out, and they only agreed to give us only 20 CHF off, which we were not satisfied. We felt it is reasonable to get at least half amount of the first night back. While we were still arguing with the lady receptionist peacefully and kind and see if there is a better solution, the head of reception came straight to us saying that since we are not satisfied with the deal, he decided to take the deal back. His word is extremely disrespectful and while he was talking he throw the POS machine right into our face and asked us to pay the full amount and leave.

As the head of reception, instead of providing solutions to customers, he was questioning if we were being honest(there is another problem with the hotel, the night porter working there did not recorded our problem into the system. This guy thought we were just two young ladies making trouble out of nothing). Instead of apologizing for the inconvenience brought to us by not providing a clean and well-functioned room, he was blaming us for not asking for switching the room( which we did asked but it was 2:30am in the night and we were really tired of doing that) or taking out the room card to shut down the electricity( we don’t want to do that because we have to charge multiple devices).

As victims of the stay in hotel Interlaken, not only did we get no better solutions, but we were also word insulted by this guy. We honestly do not understand as a customer service worker, who give him the audacity to treat customers like this.

Me and my friend were offended and disappointed by how we were treated. I don’t recommend anyone stay in hotel Interlaken.
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Date of stay: December 2021Trip type: Travelled with friends
Room Tip: Do not recommend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Other at Hotel Interlaken
Responded 26 Dec 2021
Dear Guest, Thank you for your review. We are sorry to see that we could not meet your expectations. This is partially a copy of our respond on booking.com as you are adressing the same issues: As you know, we did not find any technical issues in the room and we are glad that you found a way to switch off the light by pulling the key card. Unfortunately the rooms only have one plug which charges when the card is being pulled - this might be an issue which has to be adressed when the rooms will be refurbished this winter/spring. Luckily the problem did not occur again on the following 2 nights. Unfortunately you did not want to change the room as suggested by our night audit and again by our front desk team - this would have quickly solved all problems but we understand that you were tired on the first night. We regret very much that the situation at the reception escalated. Our young receptionist was no longer able to help you and so her colleague assisted her and tried to explain the situation. Unfortunately, the frustrations on both sides of the reception seem to have been so tense at this point that it was not possible to reach a good understanding. We regret this very much and kindly ask you to accept our apology. The entire incident was of course immediatly reported in our system ( at 02:04 am to be exact) and it will be addressed at our next team meeting. Once again, we regret this unfortunate episode very much and we hope that still you did enjoy your visit to the Jungfrau Region. Best regards Karin Snitgaard k.snitgard@hotelinterlaken.ch Hotel Interlaken
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Dustin C wrote a review Nov 2023
Temecula, California44 contributions15 helpful votes
5.0 of 5 bubbles
We feel so fortunate that we chose to stay at Hotel Interlaken, which was centrally located in the town and about a 10-minute walk from the OST train station (use your GPS). The staff was wonderful--friendly and helpful. The hotel room was clean and well equipped, and the beds were very comfortable. We enjoyed the free breakfast and ate in their restaurant one evening. The food was great and the waiters were attentive and fun.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jamiebP7840NX wrote a review Mar 2023
Prior Lake10 contributions2 helpful votes
+1
4.0 of 5 bubbles
This hotel was in a very convenient location, it is near all major shopping/restaurants and a short walk to the train station. We were able to visit all the big towns of the Jungfrau Region, while having a nice home base at this hotel.
The staff was friendly and helpful, and their breakfast buffet was good. We also enjoyed a traditional Swiss fondue and dinner at the hotel. Our waiter was great and helped us with recommendations and wine pairing.
The only reason for giving this hotel a 4, vs a 5, which is unfortunately out of their control, is the excessive amount of ringing from the church bells across the street. The bells ring at every 15 minutes intervals, and ring every hour on the hour for whatever time it is. Ex: 12:00pm, rings 12 times on the hour. So if you are a light sleeper, as we are, you will definitely need sleeping ear plugs, which we had. So we were still able to get a good nights sleep in their comfortable beds.
Overall a nice updated hotel, in a good location if you are planning to explore the Jungfrau region!
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Other at Hotel Interlaken
Responded 24 Mar 2023
Dear jamiebP7840NX Thank you for staying with us and for leaving this kind review. We are all very happy to see that you enjoyed your visit to our hotel even though the church bells were somewht disturbing. Many churches in Switzerland still follow the old tradition of ringing the bells and unfortunately there is not much we can do about it. Believe us, we would also appreciate it if the chimes could be switched off. Nevertheless, we are pleased that you enjoyed your stay and hope that you have brought back many wonderful memories from our region. Best regards Karin Snitgaard Hotel Interlaken Team
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Katie wrote a review Jul 2023
Maryland12 contributions1 helpful vote
4.0 of 5 bubbles
We had a wonderful stay for two nights at the Hotel Interlaken in a Family room. It was a nice walk by the lake to the Hotel. Right now (summer 23) there is construction on the street, but the noise was not noticeable in the room. There was plenty of space for two adults and two kids who were excited for the bunk beds built into the wall. We had a beautiful view overlooking the two historic churches behind the hotel. The room was clean and the beds were a nice size and comfortable. There was no fan in the bathroom and there was a small amount of mold on the grout in the shower. There is a room fan system, which kept the room comfortable at night for us, but no air conditioning. Breakfast was included in our room rate and the buffet included a lot of options including eggs, bacon/sausage, cheese and meat, yogurt, muesli, cereal, breads and pastries. We also enjoyed a great family dinner at the Taverne restaurant. A great hotel close to transportation with good options for a family!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah wrote a review Dec 2022
16 contributions2 helpful votes
+1
5.0 of 5 bubbles
Beautiful hotel inside and out -- this hotel deserves 5 stars. I'm surprised the average stars here is only 4. it should be at least a 4.5.
This hotels ticks ALL the boxes. location wise, it is a short 10min walk in either direction to the train station (and harderbahn) on the right, or the scenic field on the left where the paragliders land and also the start of the main shopping area (not much to shop though). The room is absolutely beautiful and relaxing. the photos speak for itself. Spotlessly clean too.
Service is top notch. Every staff is polite and welcoming, including the housekeeping. Spotted a dyson vacuum in the corridor too, which added a nice nod to cleanliness.
Breakfast spread was hearty and delicious. Shoutout to the crisp buttery croissant. I usually don't eat a lot for breakfast but I absolutely enjoyed the breakfast experience here especially with the exquisite dining environment. I could sit there all morning!
lobby also had a nice sitting area with free water. Microwave available too and we used it to heat up some food we bought from Coop supermarket.
Just a perfect stay. highly recommended.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Sonstige at Hotel Interlaken
Responded 4 Jan 2023
Dear Happyclover99, Thank you so much for your visit and for your great feedback. It is a pleasure to read about your experience and we are very happy to see that enjoyed your stay with us and it also sounds like you had a wonderful time visiting the area. Your recommendation is highly appreciated ツ Come back soon again. Best regards Karin Snitgaard Hotel Interlaken Team
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Roger L wrote a review May 2024
6 contributions
+1
5.0 of 5 bubbles
My wife and I stayed with friends for three nights B&B in a ‘small’ room at the Hotel Interlaken. We were greeted by the staff at reception who couldn’t have been more helpful and friendly. We were given our room keys and directed to the lift to the 1st floor.

The rooms were spotless and beds were really comfortable with a selection of pillows. Although next to the main road, we hardly heard a sound from the road and the adjacent rooms were also not heard.

We ate dinner at the hotel for two evenings and again were not disappointed. The food was lovely and service was spot on.

Breakfast was an enjoyable experience with a good selection of both hot and cold selections and was being continually topped up when running low. The staff throughout the hotel were all very polite and helpful in all aspects.

We would definitely stay here again if visiting Interlaken again.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UF G8RGirl wrote a review Jul 2022
4 contributions1 helpful vote
5.0 of 5 bubbles
Wonderful property! Clean, comfortable, and convenient! The sleeping rooms are inviting, especially after a day of travel and/or hiking. The staff were very hospitable. Was here on a family holiday with six adults (two older adults and four young adults). The family sleeping room (with bunk beds and a double bed) was perfect for the four younger adults! Would definitely stay here again.
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Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Interlaken, Other at Hotel Interlaken
Responded 14 Jul 2022
Dear Guest, Thank you for your visit and for taking the time to leave this lovely review. We are very happy to see that the accomodation worked out for everybody in the family and it seems you had a wonderful time exploring our region. We hope to see you back soon again for more adventures ツ Best regards Karin Snitgaard Hotel Interlaken Team
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Not the right property for you?
There are more places to choose from in the Interlaken area.
PRICE RANGE
$476 - $604 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of BernBernese OberlandInterlaken
NUMBER OF ROOMS
59
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL INTERLAKEN - Reviews & Price Comparison (Switzerland) - Tripadvisor

Frequently Asked Questions about Hotel Interlaken
Which popular attractions are close to Hotel Interlaken?
Nearby attractions include Hohematte Park (0.4 km), Heidi's Photo Chalet (0.1 km), and Interlaken Activities (0.4 km).
What are some of the property amenities at Hotel Interlaken?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Interlaken?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Interlaken?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Hotel Interlaken?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Interlaken?
Conveniently located restaurants include Restaurant Taverne, Ristorante e Pizzeria Sapori, and Aarmuhle Restaurant & Bar.
Is Hotel Interlaken located near the city centre?
Yes, it is 0.6 km away from the centre of Interlaken.
Are any cleaning services offered at Hotel Interlaken?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Interlaken offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Interlaken?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Interlaken?
Many travellers enjoy visiting Unspunnen ruins (2.2 km) and Rothenfluh Ruins (3.9 km).
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