Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
5.0
#4 of 64 hotels in Lucerne
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In unmittelbarer Nähe zum Stadtzentrum von Luzern und anliegend am Vierwaldstättersee liegt das 5-Sterne Hotel Schweizerhof Luzern. Die Gastgeberfamilie Hauser führt seit über 150 Jahren das geschichtsträchtige Hotel mit 101 grosszügigen Zimmern und Suiten, drei Spezialitäten-Restaurants, einem luxuriösen Wellnesbereich, schönen Banketträumen und hervorragendem Service.Beim Hotel Schweizerhof Luzern übernachten Sie, wo bereits Schriftsteller, Politiker, Musiker, Schauspieler, Könige und Kaiser zu Gast waren. Tauchen Sie ein.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a prime spot with easy access to local attractions, the Hotel Schweizerhof Luzern delights guests with its blend of classic elegance and modern flair. The luxurious amenities and stunning lake views are frequently praised, as are the comfortable, modern, and spotlessly clean rooms that boast unique decorations.
While the hotel's service is generally acclaimed for being attentive and friendly, a few guests have encountered less satisfactory experiences. Despite the steep prices and additional fees, many travelers feel the hotel provides good value for a high-quality stay.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We are back from a very memorable visit at the Schweizerhof in Lucerne. Great location, beautiful hotel and very friendly staff. We went for a lovely hike about a half hour drive from the hotel and enjoyed dinner just a 2 minute walk right on the lake. Rooms were very well done and got lots of little extras you expect at 5-star like turn-down service with excellent chocolates and a minibar with soft drinks (alcohol extra). We had city view rooms which we booked so not the lake / mountains but still large, high quality and well worth the price. Close to Chapel Bridge and if you’re up for a very nice run / walk, I recommend a trip up to the Lucerne golf course (less than 3km). Our family loved our visit and hope to return.
Read more
Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clemens Hunziker, General Manager at Hotel Schweizerhof Luzern
Responded 27 May 2020
Dear 53erikr Thank you very much for your great rating and your visit to the Hotel Schweizerhof Lucerne. We are pleased that we could convince you with our service and hospitality and that you appreciate the central and beautiful location of the hotel. A side trip to the golf course is always great and can currently be added to your room booking at a special rate. We are looking forward to welcoming you back to our hotel soon. Best regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first impression was not good. We had walked in the rain from the railway station, on arrival at 11:30 the rude young man at the counter said “You are too early come back later” fortunately another staff member guided us to the baggage store and stored our luggage When we returned later in the afternoon we were greeted by a charming young lady who gave us a six star welcome checked us in and showed us to our room. From that point on the service was first class as was the hotel food and facilities. Our first floor room was large, with everything thing you would expect from a hotel of this caliber
First impressions aside I would be happy to return to Hotel Schweizerhof and equally happy to recommend staying here to our friends
Read more
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMHSL, General Manager at Hotel Schweizerhof Luzern
Responded 14 Jan 2020
Dear LJA_55 Thank you for your feedback on TripAdvisor. We are pleased that you enjoyed your stay with us. We are sorry that we could not convince you with the first impression and would like to thank you for the praising words. Thanks to your feedback we can increase our service level and use your feedback for our training. Hospitality and service is our first priority. We look forward to welcoming you back to Lucerne. Kind regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The hotel is very well situated. Maximum 10 minutes walking distance to the center of town or the KKL concert hall a must visit for music lovers. The rooms are well decorated and comfortable. The amenities are perfect. The bed and mattress very comfortable. As we were going to stay only one night (for a concert) I opted for a city view room which might have been a mistake. That said even the city view room was rather expensive. We had a lovely after concert dinner at the piano bar. Excellent service and food at very reasonable price. All said and done we enjoyed every single moment.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:Go for lake view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clemens Hunziker, General Manager at Hotel Schweizerhof Luzern
Responded 13 Feb 2022
Dear Bodrum123 Thank you for your feedback and your great review. We are glad that we could offer you an unforgettable stay with us at Hotel Schweizerhof Luzern and that you appreciate our rooms as well as their facilities. See you soon again with us in Lucerne Your Hotel Schweizerhof Luzern Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Living in Luzern means you don't usually stay in the hotels there. But through the friends and family card we can take advantage of the generous offers and change that. We arrived slightly early so that my partner could take advantage of the spa offers. Our room was ready so we checked in. First impressions are the lift is very small but the rooms are generously proportioned, clean and nicely furnished. The soft drinks in the well stocked mini-bar are complimentary and the mini-bar is restocked regularly. Heading up to the wellness area, I first went to the fitness. This was small but did have some machines and a stock of weights. I was able to exercise on my own as it did not seem well used. What was missing apart from more opportunities to exercise was a small towel. Moving into the wellness area, there were two saunas 50C and 80C. Both were small and the sprung top bench was a little unusual to climb onto but once lying was very comfortable. After 15 minutes I went to the relax area which was comfortable. After the sauna there was adequate opportunity to shower before heading back to the room. The bed was large albeit two singles pushed together. It was also hard with a good selection of pillows and the room was well insulated meaning there was minimal noise from outside. Sleeping was therefore easy and waking up hard:) The bathroom was adequate without being special. The TV was also smart so it was possible to connect to Netflix over the mobile phone. The bar in the Schweizerhof is comfortable although service suffers when it is busy, the restaurants are good without being outstanding and the services is friendly and helpful.
I like the Schweizerhof and it really is a great old hotel offering plenty of options for functions, supporting the local community and it does looks after you well. But it could be so much more with just a little bit more thought - perhaps a whirlpool in the wellness, partnering with a tennis club or with one of the golf clubs nearby to offer something else. Yes, its a city hotel living by providing for the short term stays, but the competition is just over the shoulder...
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Try the Villa for a change of menu.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First trip to Switzerland. Lucerne didn’t disappoint and the Hotel Schweizerhof exceeded expectations. From the 170 year old building that has been beautifully appointed to the world class service, the experience was amazing. Booked a lake view room and the views were the only thing that bettered the accommodation. From the bottle of champagne on ice to the cosy chairs to take in the view, the room was themed with stories of famous guests of the past and showed little details that highlight the care the hotel takes to make the experience special. While we’ve only visited once, any future trip to Lucerne will definitely include staying at Hotel Schweiserhof. Thanks to all of the team who make this hotel amazing.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMHSL, General Manager at Hotel Schweizerhof Luzern
Responded 18 Feb 2020
Dear E2384DAianc Thank you very much for your great rating! We are pleased that you were able to enjoy your stay with us and that we were able to convince you with our service and hospitality, this has the highest priority with us. We are pleased that you were able to enjoy the view of the lake and the mountains from your room and that we were able to inspire you with our storytelling in our house. By the way, the history of our house already lasts 175 years and we are pleased that you also became a part of this history in our anniversary year. We are looking forward to welcoming you again in our house. Best regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second kitchen! The service was very good! Overall! When there was the pandemic in 2020 & when the restrictions were relaxed, this hotel was very careful with everything especially with the cleanliness and also ensuring the customers & their staff are protected.
During that time one of their staff was talking to us, and was very near and sometimes his aerosols were spraying in all of us so I wrote to the manager & explained what happened & they apologised & also offered us a voucher which was really a nice gesture & would be expected to a 5 star hotel!
I really appreciate it when everyone relaxed the restrictions & yet their staff were still wearing mask to show the protection of their customer. So I always felt at ease when I go here & eat! Also the high ceiling of the restaurant is I really like!
We always go here for breakfast or just for a drink. It is very convenient!
For me it is just very good & also they offer bread when you order for lunch or dinner which I would say a good gesture from a 5 star hotel.
I also tried other 5 stars hotel, you pay more but you dont get this bread which is offered from the kitchen in addition to the welcome greeting food from the chef! Overall I like it here service & staff & would alwsys go here with my friends & family!
This is like my second home here! 😀
Read more
Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:When there is an event parking will always be full. So better be early! Other than that, it is fine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Schweizerhof Luzern, Geschäftsführer at Hotel Schweizerhof Luzern
Responded 10 Feb 2023
Dear Tintincute Thank you very much for your kind words and the great review. We are glad that you enjoyed our service and that you felt very comfortable with us. We are glad that you were our guest again after the pandemic and that you could enjoy a relaxing time. Thank you for your praise to our staff, we will be happy to pass it on. See you next time at our Hotel Schweizerhof Luzern. Best regards Roman Omlin General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed my hometown in this special hotel. Very friendly staff, nice rooms, clean, big and comfortable. Every room is different. It‘s always a surprise which one you get. The rooms are dedicated to famous people Breakfast is very tasty and you get everything fresh. The hotel is in the middle of the city. Near from trainstatiom, from downtown next to the lake. There are many special events.
Read more
Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clemens Hunziker, General Manager at Hotel Schweizerhof Luzern
Responded 11 Jan 2021
Dear JudithB6003 Thank you very much for your nice review of our hotel. We will be happy to pass on your praise to our staff. We are pleased that you were able to enjoy your home town with us in a very special way and that we were able to inspire you with our hospitality. Each of our rooms tells its own story and is dedicated to a famous personality who has stayed with us at the hotel. We look forward to welcoming you back to Lucerne soon. Best regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located just at the lake of Vierwaldstaetter / Lake Lucerne - it has very nice decorated lobby, extremely friendly staff - doormen, reception, staff throughout the hotel. Their rooms are faboulus and there‘s a nice concept behind with their storybook. Very comfy, clean and quiet rooms. The restaurant is nice though if you can check out also the local surroundings. A wonderful experience we enjoyed as a little family so much! Our 1-year old daughter enjoyed it too and was very welcome at this hotel. Can highly recommend this place, it‘s absolutely worth it!
Read more
Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clemens Hunziker, General Manager at Hotel Schweizerhof Luzern
Responded 5 Jul 2021
Dear MSportler Thank you very much for your review on TripAdvisor, nice that you took the time to dedicate some great words to us. We are glad you enjoyed our storybook. Did you know that each room tells its very own story of a famous guest? We are glad that we were able to offer you an unforgettable stay in Lucerne. We look forward to welcoming you again soon. Best regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Schweizerhof Luzern for 3 nights in November 2020, during Covid-19.
The hotel is located in front of the lake and had we had a beautiful room. They had upgraded us to a Suite which was a really nice gesture. The room was spacious and clean, and we had both a shower and a bathtub in the bathroom.
Breakfast was good, though nothing really special. As per Covid restrictions, breakfast was only available through room service but I thought the pastries were not that good and the selection of granola/musli wasn't special either. Just not good enough for the hotel and price.
The staff as well was not attentive at all. We were carrying our luggage and nobody helped us up the outdoor steps, and nobody even assisted us once we entered. Every time we left or came back to the hotel, nobody even lifted their heads up from their computers to acknowledge us when we said goodbye or hello. Not really attentive, that's all.
The room was newly refurbished and we enjoyed it, however the lack of attention on behalf of the staff and the average breakfast is the reason for the 3/5 score.
Read more
Date of stay: November 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clemens Hunziker, General Manager at Hotel Schweizerhof Luzern
Responded 27 Apr 2021
Dear Mr/Miss FedericaB We are pleased to hear that you enjoyed your stay at the Hotel Schweizerhof Luzern. We would also like to thank you for having taken your time to let us know your impressions about your stay. Your critique and remarks help us to improve our services and to assure our future! «Praise motivates us, criticism spurs us on!» Only because of criticism we can improve our services. Your information has been discussed with the responsible department. Thank you again for all your efforts. We hope to welcoming you soon again. Please be sure that we will do our very best to enthuse you! Best regards Clemens Hunziker General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here for two nights as an added excursion with the Viking River Cruise. It is one of the most beautiful hotels we have ever stayed in. The charm, history, architecture, is second to none. It is beautifully decorated and located in the heart of old town Lucerne, across from the boat rides on Lake Lucerne. Easily accessible to everywhere you need to go. Did I mention the gorgeous view of the alps?
Our room was very quiet and located on the 3rd floor. Our room was themed on the famous musician, Arturo Toscanini, who had stayed there. I believe all of the rooms are themed from famous people who had stayed there. The hallways are some of the longest you will ever see. Everything worked to perfection in the room and we were each provided a complimentary muffin in a small tin can that reflected the history and tradition of the hotel. Each night our room was turned down and each given a small piece of chocolate in a smaller tin can.
Breakfast was included in our package and we were disappointed with it. You had the option of ordering off a menu, which we did. Still disappointed. However, we did have drinks in the bar one night with some friends and then had drinks outside the next afternoon overlooking the Lake. Priceless.
The entire staff was polite, friendly, and warm. This extends from the front desk to the wait staff to the housekeeping staff. If and when we ever returned, this would be our spot.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Breakfast was disappointing. Great location.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Schweizerhof Luzern, Geschäftsführer at Hotel Schweizerhof Luzern
Responded 2 weeks ago
Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to hear that you and your wife enjoyed the charm, history, and stunning location of our hotel in the heart of Lucerne. We’re also thrilled that you appreciated the spectacular views of the Alps and had a memorable time enjoying drinks with friends while overlooking the lake. However, we’re sorry to hear that breakfast didn’t quite meet your expectations. We value your feedback and will use it to enhance the dining experience for our future guests. It was truly our pleasure to have you here, and we hope to welcome you back for another unforgettable stay in the future. Warm regards, Your Hotel Schweizerhof Luzern
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we first arrived as we weren't sure exactly which way to go, we took a taxi with our luggage and paid about CHF15 if I remember correctly.
We took day trips everyday and without our luggage it was a comfortable walk - less than 10 minutes for sure.
When we checked out, we opted to use a taxi again which the hotel helped organize us just because it was easier with our luggage.
Hope you have a memorable stay.
We had a view of the lake out our side window; lovely room.We did a train ride to Mt Riki and a ride in a very new boat on Lake Lucerne as well as a visit to a cheese factory and a monastery.
There are more places to choose from in the Lucerne area.
PRICE RANGE
$775 - $1,466 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
