Room Mate Isabella
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Room Mate Isabella

Traveller (423)
Panorama of the Deluxe Room at the Room Mate Isabella
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Room Mate Isabella
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About

4.5
#52 of 423 hotels in Florence
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Room Mate Isabella is a modern design hotel located right in the historic centre in a 19th century building within a 5 min. walk from the Duomo, the Cathedral of Florence. Renovated in 2013, the rooms feature free Wi-Fi, 37'' flat TV, double-glazing soundproof windows, complimentary buffet breakfast until noon 12:00, bell boy and a reading-room perfect for enjoying the Palazzo Strozzi views while savoring a fine wine.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Breakfast buffet
Breakfast in the room
Special diet menus
Newspaper
Non-smoking hotel
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Safe
Telephone
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Boutique
Centrally Located
Languages Spoken
English, French, Spanish, Italian

Location

Via Dei Tornabuoni 13, 50123, Florence Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Peretola Airport
Gal Galilei Airport
69.8 km
See all flights
Alamanni-Stazione Santa Maria Novella
11 minFlorence Tramway Network
636Reviews11Q+A73Room tips

Reviews
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Traveller rating
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Detailed Reviews
Ashley K wrote a review Aug 2023
Hotel's Favourite
5.0 of 5 bubbles
Room Mate Isabella was an INCREDIBLE stay!! We loved this hotel and would’ve stayed for many more days if we could’ve. The hotel was clean and safe, and in a great location. (We were 2 female travelers and felt safe and welcomed here).

The staff was welcoming, friendly, and helpful. They made reservations without hesitation and gave good city recommendations.

The room was amazing as well. The bed was comfortable and they offered enough pillows so that we had enough under our heads and could elevate our cankle-y feet at the end of the day. The bathroom was spacious and included a tub. It was just what we needed halfway through our trip. The AC was good.

The breakfast was fantastic. They served eggs (first time we found them on our trip!), lots of fruit, and pastries. The coffee was fantastic as well.
We loved their sitting room area with the prosecco and cookies. We often would go back for a break in our day just for those treats.

It was perfectly located to the main attractions of Florence. It was easy to walk wherever we wanted to go. Also, we travelled to Florence via the train station and it was an easy walk to/from there.

I would absolutely return to this hotel and recommend you check them out!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 19 Aug 2023
Hallo Ashley! So glad to have exceed all your expectations! Your review is a fantastic one, so full of details and tips for other travellers, searching for a Best Friend in town, ready to welcome and accompany to the discovery of florentine Beauty. We could have not deserved more. We are looking forward to welcomning you soon , with smiling regards! Silvia B.
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pcstravels wrote a review Feb 2020
+1
5.0 of 5 bubbles
This hotel was smack in the middle of the city. Location was perfect. The staff was amazing making sure to accommodate their guests needs.

They serve an amazing continental breakfast from 7am - 12nn and my son and I enjoyed the variety served. Rooms were great but somehow the pillows were a bit too big and fluffy for me. You may want to consider walking up a flight of starts before reaching the lift to take you to the lobby. Someone is always available to help with suitcases and packages however after a long walk around the city, the stair could be a bit of a hindrance for some.

Overall experience was great! I will definitely be back!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luca A, Front Office Manager at Room Mate Isabella
Responded 10 Feb 2020
Dear Guest, nothing makes us happier than knowing that everything was lovely and comfortable, achieving the maximum satisfaction from your side. All the Staff thank you for the special mention to the attention to customer care, very kind of you. We hope to welcome you again soon. Kindest regards, Luca A - FOM
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Christine S wrote a review Apr 2023
5.0 of 5 bubbles
This hotel is an incredible find. It is right in the centre of Florence, it is quiet, it is within an historic building which is maintained to the highest standards. The staff are all very friendly and helpful and made us feel so welcome. The hotel is spotlessly clean, the room service is unobtrusive and efficient. Our room was always cleaned and tidied daily and we were never disturbed. The room has lots of free products like high quality shampoo and conditioner, soap, shaving kits, toothbrushes, nail polish remover etc. The room has a hairdryer and there was even a socket that accepted uk plugs. They really have thought of everything.

We will be back!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 5 Apr 2023
Dear Room Mate Friend, wow your review is amazing, thank you so much! All your fantastic description will be useful for sure to all those travellers looking for a "perfect friend" to come and visit: Isabella! We feel really happy and proud to have exceeded all your expectations and we really look forward to welcoming you again, with smiling regards! Silvia B.
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Sinclair P wrote a review Dec 2023
West Hollywood, California
4.0 of 5 bubbles
Room Mate Isabella splendidly surpassed my anticipations, primarily courtesy of the gracious and attentive staff at the reception and during breakfast. The accommodations, considering the reasonable tariff, were delightful, exuding cleanliness and warmth, although the bathroom's compactness, marked by a diminutive, movable partition in the shower, was a notable drawback. The reception, however, graciously proposed an alternative room.

The concierge service by the front desk was commendable, adeptly arranging private tours and recommending local dining establishments of superior quality, a refreshing deviation from the typical tourist traps.

The provision of a singular bottle of water could be improved by offering two. Additionally, the necessity of ascending a flight of stairs to access the hotel, while inconsequential to me, might be a consideration for future guests.

I definitely recommend this boutique hotel, it is central, friendly to the guest and his/her wallet too!
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: Low season= Great deals
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 5 Dec 2023
Dear Room Mate Friend, thank you for sharing your Room Mate Experience with all those travellers in search of a unique boutique hotel with a warm welcoming service, fancy and confortable rooms, a tasty breakfast served until noon and last but not least an unbeatable location in themost glamour street of Florence. We are happy that you had an enjoyable stay and we hope to welcome you back very soon. Kindest regards Silvia
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Jennifer S wrote a review Jul 2022
4.0 of 5 bubbles
We came to this hotel late at night because our hotel's a/c was broken. It is a TOTALLY different hotel than where we had planned to stay but we ended up really liking it. It was a last minute, late night booking and we had room 33. The room was spotless and the bathroom super new and nice. The room was very dark and windows looked out into a inside shaft which felt a bit claustrophobic so check the room you are getting if you book here. The biggest problem was the a/c in this room hardly worked. It was giving cold air but the fan was not working so nothing was happening. We asked at the desk if anything could be done but the answer was no. We asked again at midnight if we could have a fan and we were given one. This helped a lot to pull the cold air from the a/c unit into the room. But we had to keep the bathroom door closed to make it work. So the bathroom was seriously like an oven.Another thing to note about this property is that you have to haul your luggage and yourself up 2 flights of stairs to get to the elevator. So if someone is older or has mobility issues it may not be a good fit.
I do want to say that Alessandra was the most kind, helpful and professional staff member .We met her the next morning. Even though she couldn't really help our a/c problem she was so empathetic and offered us water and called the room to see if we were okay. This type of service goes a long way. The fact that she understood our frustration coming from another hotel with broken a/c as well really felt like someone heard us. Thank you Alessandra!
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 2 Aug 2022
Dear Jennyjoon, thank you very much for sharing your experience with Isabella, your feedback is very important to us in order to grow up and give the best valuable service to our guests. In Room Mate we strive hard everyday to offer a comfortable stay and make you feel like home, therefore we warmly appreciate your lovely words about the empathy of our staff and peculiarly Alessandra is sending you her special greeting. We are also glad to inform that our staff is always happy and available to help with the luggage just ringing he bell at the entrance. We also thank you for your precious suggestions since they help us to improve and reach the excellence, so that next time you will live a 100% happy Room Mate Experience! Kind regards -Silvia Benucci
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Rachel wrote a review Nov 2022
New York City, New York
5.0 of 5 bubbles
Fantastic experience with this hotel. The location is unbeatable and the staff are absolutely wonderful and so helpful…especially Antonello in the mornings for breakfast - he is so amazing and we came back for breakfast every morning because he made the experience so incredible. The breakfast itself is also great with fresh eggs, fruit, etc and the real Italian coffee was a huge plus! We loved this hotel and we will 200% stay here again.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 9 Nov 2022
Dear Rachel, what a fantastic review thank you! You cannot immagine our happiness reading about your great Room Mate Experience with Isabella. Thank you for appreciating our service, many greeting from all our Staff and Antonello especially thanks you for mentioning him! So we hope to have turned into your Best Friend and we look forward to welcoming you again wit open arms, ciao! Silvia B.
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Nich wrote a review May 2022
5.0 of 5 bubbles
Will easily stay at Room Mate Isabella again, and look forward to recommending Room Mate Isabella to friends who are visiting Florence. Augusto welcomed us at check in with great hospitality, and then spent time to go over the city map in detail with a lot of great tips. Recommend purchasing the bed and breakfast package, Rawaz makes a great breakfast buffet with a very nice spread and creates a great atmosphere with his enthusiasm and welcoming spirit. Rooms are very spacious and wonderfully decorated.

We booked this hotel because of its location, but can't recommend it enough because of the great experience provided by the staff.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 2 Jun 2022
Dear Trnich10 thank you so much for your great evaluation and your lovely comment about your stay in Isabella! We have immediately forwarded your words of appreciation to Augusto and Rawaz and they send you their warmest greetings. We really look forward to welcoming you again here and to any other Room Mate Hotel in the world which you will certainly appreciate for the smiling hospitality, the stylish comfort and the great location in town! Regards! Silvia Benucci - Accommodation Manager
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Kevin P wrote a review Apr 2022
5.0 of 5 bubbles
My wife and I recently stayed here on a trip to Italy. Our room was clean and very comfortable. The staff was very accommodating and helpful. This hotel is in a great location for those looking to explore Florence by foot. It is centrally located near shopping, restaurants and museums - I’m not sure we had to walk further than 10-15 minutes to get anywhere we needed to go. I would highly recommend this location to anyone visiting Florence.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 21 Apr 2022
Dear Kevin, what a pleasure to read your wonderful words about your recent stay in Isabella! We wish to have turned into your "Best Friend" in town and we are already looking forward to welcoming you again here or in one of our Room Mate Hotels in the world! Warm regards Silvia Benucci Accommodation Manager
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Pennie S wrote a review Sept 2022
Spartanburg, South Carolina
5.0 of 5 bubbles
We stayed at this hotel for our one night stay in Florence. We arrived early but reception received our bags and offered a very nice complimentary refreshment buffet and drinks while we waited for our room to be ready. They upgraded us at a minimal cost and our room was ready in less than 30 minutes. Reception gave great advice on tours and eating spots during our stay. Our room was very quiet, spacious and absolutely beautiful. At check out they held our bags for a few hours so we could explore the city a little longer before our train ride to our next destination. Very welcoming, comfortable and cozy!
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 19 Sept 2022
Dear Room Mate Friend, what a joy to read such a wonderful review, thank you! We are glad to know that your Room Mate Experience exceeded your expectations, since our main purpose is making you feel like home, welcomed and pampered thanks to the comfort of our stylish rooms, the great breakfast served until noon and the friendly staff ready to assist you whatever you may need. We are proud to have deserved your trust and we cannot wait to welcome you again with smiling regards. Silvia
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Scottishnurse wrote a review Oct 2022
Garland, Texas
3.0 of 5 bubbles
Entry to get to the check in desk is 3 sets of stairs. On their website it shows a lovely photo of stairs,what they fail to mention is you have to climb them and another 2 shorter ones. Once you are there an elevator is available to get to your room. The rooms are historic (dark) the decor along with the proximity of other buildings means you have to have all the lights on except when sleeping.
If you are disabled or challenged with a lot of stairs this is not the place for you.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Close to the train station. Friendly helpful staff. In the historic district. Not much...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvia Benucci - Accomodation Mgr, Other at Room Mate Isabella
Responded 18 Oct 2022
Dear Scottishnurse, we thank you for taking your time to write a comment about your stay with us. As we can sadly read, we are very sorry that you did not enjoy 100% your Room Mate experience. Unfortunately we could not set an elevator from the ground floor since the palace that hosts Isabella is a very ancient one, but our Staff is always at disposal to give assistance for the luggage. We thank you for your precious suggestions since we want to improve our service and offer to all our clients a really comfortable stay. Kind regards Silvia B.
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WendyBruce asked a question Jul 2017
Milton, Canada47 contributions11 helpful votes
What times are check-in and check-out?
Answer from Silvia B
Florence, Italy
Hallo Wendy, thank you for the message. We guarantee the rooms by 2pm. Latest free check-out is noon. Upon request and depending on our availability, we can extend late check-out till 3pm or 5pm with a promotional supplement of 20€ or 45€. If the room is not ready yet when you arrive, you can leave the suitcases at front desk, in a storage room for free. Bests
Joseph D asked a question Jun 2017
2 contributions1 helpful vote
How is the parking situation?
Answer from Silvia B
Florence, Italy
Hi Joseph. There is no parking in the hotel, but an agreement with a nearby garage that collects and delivers the cars from/to the hotel, for an extra cost of average 26-30€/24hrs. The hotel is in a restricted area, and all cars need to register the access recorded by cameras for ZTL. No possibility to park in the streets without permission.
Sharabanana asked a question Nov 2016
Sydney, Australia20 contributions20 helpful votes
Hi, does the hotel have any elevator? I cannot use stairs. Thank you, Sara
Answer from Luca A
Florence, Italy
Dear Sara, thank you very much for your interest and question. We regret to inform you that in Isabella there are two flight of stairs to get to the lift (about 25 steps). The hotel is in a XVII century building and there is no space to set a lift from the ground floor, unfortunately. Thank you for your kind comprehension. At your disposal, Luca Albonetti
Sinclair P wrote a tip Dec 2023
West Hollywood, California41 contributions45 helpful votes
4.0 of 5 bubbles
"Low season= Great deals"
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Lisa H wrote a tip Nov 2023
Seattle, Washington95 contributions37 helpful votes
5.0 of 5 bubbles
"There is one flight of stairs to the elevator snd one flight to the penthouse (room 40). Staff were extremely helpful with luggage. "
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Navigator22677689966 wrote a tip Jun 2023
New Delhi, India1 contribution
5.0 of 5 bubbles
"Must try there coffee"
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Katestwirl wrote a tip Jun 2023
Kent, United Kingdom16 contributions7 helpful votes
5.0 of 5 bubbles
"The hairdryer is great. So no need to bring your own! "
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Bogdana B wrote a tip Jun 2023
2 contributions
5.0 of 5 bubbles
"Get a room on the 3rd floor for the perfect view"
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Not the right property for you?
There are more places to choose from in the Florence area.
PRICE RANGE
$456 - $765 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
albergotto hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceDuomo / Florence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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ROOM MATE ISABELLA - Hotel Reviews & Price Comparison (Florence, Italy) - Tripadvisor

Frequently Asked Questions about Room Mate Isabella
Which popular attractions are close to Room Mate Isabella?
Nearby attractions include Piazza del Duomo (0.5 km), Piazza della Signoria (0.4 km), and Ponte Vecchio (0.4 km).
What are some of the property amenities at Room Mate Isabella?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Room Mate Isabella?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Room Mate Isabella?
Guests can enjoy free breakfast during their stay.
Is parking available at Room Mate Isabella?
Yes, valet parking is available to guests.
What are some restaurants close to Room Mate Isabella?
Conveniently located restaurants include I' Girone De' Ghiotti, Gustarium Firenze, and Ristorante Gilò.
Is Room Mate Isabella located near the city centre?
Yes, it is 0.4 km away from the centre of Florence.
Are any cleaning services offered at Room Mate Isabella?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Room Mate Isabella?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Room Mate Isabella?
Many travellers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.4 km), Florence American Cemetery (7.6 km), and Basilica of Santa Croce (0.9 km).
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