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The Westin Excelsior Florence

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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,798)
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1,449 results
Traveller rating
1,074
292
51
18
14
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1,074
292
51
18
14
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All reviews arno river heavenly bed rooftop bar piazza ognissanti starwood points beautiful hotel concierge staff st regis upgraded room old world top floor luxury hotel small balcony rental car train station our honeymoon dinner reservations
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1 - 5 of 1,449 reviews
Reviewed 1 week ago

We had an absolutely wonderful stay at the Florence Westin in October of 2018. While the hotel could stand for a bit of a renovation/freshening up, everything on the property was very nice and richly appointed. I can't say enough nice things about the front...More

1  Thank mitgrad93
Hotel's Favourite
Reviewed 15 September 2018 via mobile

My husband and I stayed 2 nights at the Excelsior in early September. I am a Marriott Platinum member and our room was upgraded at check in to a penthouse with a spacious outdoor patio with an amazing view of the Arno river and Florence....More

Thank Barbara G
Response from Noemi C, Guest Relations Manager at The Westin Excelsior FlorenceResponded 2 October 2018

Dear Barbara G, On behalf of our GM and the entire team we would like to thank you for sharing your experience. Whenever we have the chance - in terms of availability, it is always a pleasure to reward our guests with upgrades, especially if...More

Reviewed 1 week ago

This property is located in a perfect location, just at the edge of the city, maybe a 10 minute walk to the Duomo and across the street from the St Regis. Beautiful lobby, and bar on 6th floor provides for great views of the city....More

Thank michhxox
Reviewed 2 weeks ago

Very plush hotel with proximity to all the great areas in Florence. Our room was exquisite and the dining (especially rooftop) is an experience. Highly recommend the Westin to anyone wanting to experience Florence within walking distance of most places.More

Thank GranburyDad_12
Response from Noemi C, Westin Excelsior Florence at The Westin Excelsior FlorenceResponded 1 week ago

Dear GranburyDad_12, On behalf of the entire team and our General Manager, we would like to thank you for the amazing feedback! We are thrilled to read that your dining has been an experience; this is actually what we aim to: to make you live...More

Reviewed 3 weeks ago

Negative experience, I am not talking about the hotel, the location is good and the price in line with the stars....but the difference between ahotels is mailny made by the people who work there. We received a really snobbish look the moment we walked in,...More

1  Thank Zorro73
Response from Noemi C, Westin Experience Specialist at The Westin Excelsior FlorenceResponded 3 weeks ago

Dear Zorro73, Thank you for sharing your experience with us and Tripadvisor community. We are sad to hear you have experienced a bad level of service during your stay. We would like to hear a little bit more regarding this inconvenience you had: please e-mail...More

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Questions & Answers
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Jebed
1 October 2018|
AnswerShow all 3 answers
Response from Noemi C | Property representative |
Dear Jebed, thank you for the questions. We have Jacuzzi exclusively on the balconies of our Suites on the fifth floor. We do not have pool (yet!). I am at your disposal for anything else you might need.
0
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Nancy N
9 September 2018|
AnswerShow all 6 answers
Response from Noemi C | Property representative |
Dear Nancy N, Thank you for asking! We are 10 minutes away from the main attractions (Ponte Vecchio, Piazza della Signoria, Uffizzi... )
1
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Alison H
27 June 2018|
AnswerShow all 10 answers
Response from MarriottFlorence | Property representative |
Definitely you can, it is only 5 mins away walking.
2
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