We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews arno river heavenly bed rooftop bar piazza ognissanti starwood points beautiful hotel concierge staff st regis upgraded room old world top floor luxury hotel small balcony rental car train station our honeymoon dinner reservations
We had an absolutely wonderful stay at the Florence Westin in October of 2018.
While the hotel could stand for a bit of a renovation/freshening up, everything on the property was very nice and richly appointed.
I can't say enough nice things about the front...More
My husband and I stayed 2 nights at the Excelsior in early September. I am a Marriott Platinum member and our room was upgraded at check in to a penthouse with a spacious outdoor patio with an amazing view of the Arno river and Florence....More
Thank Barbara G
Response from Noemi C, Guest Relations Manager at The Westin Excelsior FlorenceResponded 2 October 2018
Dear Barbara G,
On behalf of our GM and the entire team we would like to thank you for sharing your experience.
Whenever we have the chance - in terms of availability, it is always a pleasure to reward our guests with upgrades, especially if...More
This property is located in a perfect location, just at the edge of the city, maybe a 10 minute walk to the Duomo and across the street from the St Regis. Beautiful lobby, and bar on 6th floor provides for great views of the city....More
Very plush hotel with proximity to all the great areas in Florence. Our room was exquisite and the dining (especially rooftop) is an experience. Highly recommend the Westin to anyone wanting to experience Florence within walking distance of most places.More
Response from Noemi C, Westin Excelsior Florence at The Westin Excelsior FlorenceResponded 1 week ago
On behalf of the entire team and our General Manager, we would like to thank you for the amazing feedback!
We are thrilled to read that your dining has been an experience; this is actually what we aim to: to make you live...More
I am not talking about the hotel, the location is good and the price in line with the stars....but the difference between ahotels is mailny made by the people who work there. We received a really snobbish look the moment we walked in,...More
1 Thank Zorro73
Response from Noemi C, Westin Experience Specialist at The Westin Excelsior FlorenceResponded 3 weeks ago
Thank you for sharing your experience with us and Tripadvisor community.
We are sad to hear you have experienced a bad level of service during your stay.
We would like to hear a little bit more regarding this inconvenience you had: please e-mail...More
Dear Jebed, thank you for the questions. We have Jacuzzi exclusively on the balconies of our Suites on the fifth floor. We do not have pool (yet!). I am at your disposal for anything else you might need.