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Mondello Palace Hotel

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Traveller (193)
Room & Suite (187)
Pool & Beach (44)
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Overview
  • Excellent14%
  • Very good28%
  • Average37%
  • Poor13%
  • Terrible8%
28 Apr 2018
“In the most beautiful residential area of Palermo right on the sea”
17 Oct 2017
“Had a wonderful 10 day holiday at Monella Palace Hotel”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (315)
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1 - 5 of 54 reviews
Reviewed 3 days ago via mobile

This is absolutely NO Palace. Our room was on the top floor with a balcony. The bathroom was filthy with mould. The bed as hard as rocks and appeared incredibly old. The reception staff appear to not like their jobs and / or the customers...More

Thank KNGF
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded yesterday

Dear Guest, Thank you for taking some of your valuable time to review your recent stay at Mondello Palace Hotel. We deeply regret that you were not entirely satisfied with your experience. We sincerely apologise that the Hotel did not meet your expectations and for...More

Reviewed 5 days ago via mobile

Where do I even start with this place?!!! This hotel looks like a cross between a prison and a hospital. The customer service is an absolute shocker!! The man at the front desk was unbelievably arrogant and abruptly asked for my passport upon check in...More

1  Thank Asimina1234
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded yesterday

We really can not believe that your words are about the Mondello Palace Hotel. We are always courteous and available with all our guests, professionalism and kindness are our strengths. Are you sure you left the correct review?

Reviewed 5 days ago via mobile

My family just been here ,we visited in July 2016 and were impressed by the beach,staff and location! Only my worries are not to be in a room above the kitchen fans because I like my sleep until late mornings! This year we booked apartments...More

Thank 210tan
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded yesterday

Dear Guest! We very much look forward to the pleasure of welcoming you back again. With our very best regards, see you soon!!!

Reviewed 28 April 2018

The Mondello Palace Hotel is just outside the city in the residential area near the sea. The location is great and the possible excursions from there are many. The hotel is pleasant, clean, comfortable and quiet.More

1  Thank GeroChiavari
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 7 May 2018

Dear Guest, Thank you so much for taking the time to write this great review about your experience with us. We are glad to know that you appreciated your stay with us and enjoyed so much our hotel and your experience. We are waiting for...More

Reviewed 10 April 2018 via mobile

I felt majorly let down as I had pre booked and paid several months in advance to ensure we had the suite for my partners birthday. When we arrived the "lush gardens" were a building site and the pool was closed and dark green! We...More

1  Thank YJacklin
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 26 April 2018

Dear YJacklin, Thank you very much for staying at Mondello Palace Hotel and for your review! We are sorry that we could not meet your expectations. Please accept our apologize for the problems with the requested suite. Your review will help to improve our service...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Beachfront
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Details
Price range
US$121 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 On the Beach Hotel in Palermo
#30 Luxury Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$121 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 On the Beach Hotel in Palermo
#30 Luxury Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (193)
Room & Suite (187)
Pool & Beach (44)
Dining (23)
Amenities (8)
Business Centre & Event Rooms (1)
Questions & Answers
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Tanya D
31 August 2017|
AnswerShow all 2 answers
Response from Direzione_CRM | Property representative |
Dear Customer, closest and local airport is Punta Raisi Airport and it's 20minutes far from Mondello Palace Hotel. See you soon, best regards :)
0
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KSPLondon
3 August 2017|
Answer
Response from Direzione_CRM | Property representative |
Dear Katy, the kettle is available on request. Please send us a email or call the number 0039 091450001 with your booking details and we will put a kettle in your room :) See you soon. Best regards.
1
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Google Translation
Gary H
29 July 2017|
Answer
Response from Direzione_CRM | Property representative |
Good Morning Gary, please contact us directly to our email address or call the number 0039 091450001 for any request. See you soon. Best regards.
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Room Tips
"My advice, avoid rooms with a view on the crossroad, they are very noisy!"
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"make sure you get a sea view room"
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"Dont take a room facing the road."
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"all top floor rooms would offer great sea views"
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