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The hotel is a great place to spend a holiday all the staff were extremely helpful and efficient. We had a sea view room which was very clean, with the linen and towels change virtually daily. The location of the hotel is as it states...More
2 Thank Pam9933
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 31 October 2017
Dear Pam9933! Thank you for taking the time to write your feedback about your stay. We are happy to read you had a nice time and we are looking forward to welcoming you again in the near future at the Mondello Palace Hotel. Kind Regards
Room .... quite ok but you can not close the window so you hear all what happens on the street
Bathroom .... terrible . Smells so you can not breath. Very old from 60s or 70s
Restaurant .... very old style but ok.
Thank Mario G
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 6 October 2017
Dear Mario G, first of all let us thank you for taking the time to share your impressions about your recent stay at the Mondello Palace Hotel.
We are deeply sorry to learn that you had a disappointing experience with us and your feedback has...More
We enjoyed our one night stay here. The service at the Reception was excellent and our room (220) was comfortable and clean. The bathroom was large with a great shower/tub. Breakfast was average. Lunch when we arrived was excellent especially the gnocchi and we appreciated...More
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 28 September 2017
Dear CristinaSarasota, Thank you very much for taking the time to share your review on TripAdvisor.
We love to read you enjoyed your stay with us and we will share your feedback with the whole staff, especially with the Reception!!
We are truly happy to...More
We stayed here over 4 nights in August.
The hotel has a very impressive lobby, decent sized pool, with beach accommodations for the hotel guests. The rooms are old and shabby and very poorly maintained.
On the first day after arrival, we left our room...More
4 Thank Israel G
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 6 September 2017
Great location but leaves much to be desired for a 4 star property by today's standards.
It is clean and staff is very friendly and helpful.
To keep the 4 stars, the property needs a facelift, room furniture, garden, lobby.
Oh and the waiters need...More
Thank Geoffrey F
Response from Direzione_CRM, Responsabile relazioni con la clientela at Mondello Palace HotelResponded 21 August 2017
Thank you Geoffrey for your review and for your precious notes! See you soon, best regards!