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Mercure Palermo Excelsior City

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Traveller (378)
Room & Suite (330)
Dining (88)
Overview
  • Excellent28%
  • Very good47%
  • Average17%
  • Poor5%
  • Terrible3%
Travellers talk about
“tour group”(15 reviews)
“classy hotel”(5 reviews)
“old world charm”(14 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,242)
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493 results
Traveller rating
148
206
85
33
21
Traveller type
Time of year
LanguageEnglish
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148
206
85
33
21
Show reviews that mention
All reviewstour groupclassy hotelold world charmvia dellaan upgradefront desk staffpublic areasthe main streetold stylelarge roomlovely roomold buildingpastriesopera houseteatro massimocityskylight
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1 - 5 of 493 reviews
Reviewed 1 week ago

I and my wife stayed in this hotel from 23 to 27 July 2018. We arrived hotel at 1:30AM. The receptionist just asked us to leave the passports and let us to go to the room immediately. That's awesome. Hotel is an old building but...More

Thank 79athens
Reviewed 2 weeks ago

Our stay was fantastic, clean, quiet 🤫 food was great. If you are visiting Sicily look for their great deals. We stayed at a lot of the Mercure hotels and they were fantastic no matter where we stayed.

Thank _kateblake1
Reviewed 3 weeks ago

Its perfect city hotel. Walking distance to city centre,shopping district via dellta ,where all branded labels have their shops. Staff were polite,friendly and ready to help. Breakfast was good spread with hot and cold breakfast.Rom was well furnished, plush towels There was bit of confusion...More

Thank SriniGSingapore
Reviewed 4 weeks ago

One of the worst hotel experience in my life. They try to cancel my reservation and only ghe help of a nice receptionist in Mercure Siracusa prevent it to happen. At the hotel request I send an email to confirm the reservation and they even...More

Review collected in partnership with Accorhotels.com
1  Thank oliverfontanet
Response from Filippo M, Vice Direttore at Mercure Palermo Excelsior CityResponded 2 weeks ago

Dear oliverfontanet we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank...More

Reviewed 25 June 2018

Even the better tour companies are not treated well by hotels. We had the junior half of connecting rooms so a small room with small twin beds that could not be moved. So many things in the room and bathroom were broken which just bears...More

1  Thank DinahMike
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Wheelchair Access
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$81 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$81 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Palermo
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (378)
Room & Suite (330)
Dining (88)
Pool & Beach (2)
Amenities (13)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
shoeman
6 May 2018|
AnswerShow all 2 answers
Response from Funlovinfella | Reviewed this property |
My apologies, I can't answer that, we went by car.
0
Votes
laulau_carter
11 February 2018|
Answer
Response from Filippo M | Property representative |
Dear Guest thank you for choosing our hotel for your next stay in Palermo. The Official Shuttle Bus that works from Palermo Airport to Palermo CIty Center is operated by "PRESTIA e COMANDE" you will easy find outside the... More
0
Votes
Google Translation
mamasalisbury
9 April 2017|
Answer
Response from Filippo M | Property representative |
Dear Mamasalis thank you for your question. We confirm you that all rooms are equipped with Safe and Hairdryer Hoping to see you soon Filippo M.
0
Votes
Google Translation
Room Tips
"Ask for a room overlooking the park, on a high floor."
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"Room service starts at 7:30pm but you can order early at the bar."
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"Most of the rooms face other buildings on the narrow streets. 99% of television was in Italian with no..."
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"All rooms from what I saw are of a high standard"
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