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Ibis Styles Palermo Cristal

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Traveller (208)
Room & Suite (88)
Dining (34)

About

Location
Cleanliness
Service
Value
Situated in the historical center of the city of Palermo, the Ibis Styles Palermo Cristal is ideal resting for the visit of the city. Its intense history passes through civilization and different and conflicting dominations, that have determined the various faces of it: the rich Arabic city with the magnificent palaces to the center of luxuriant tropical gardens, the cultured and refined Palermo of Fred II, the Baroque city and the Palermo liberty and elegant. The hall lounge is very simple, with a minimal style that makes the pleasant structure, adjust to a guest leisure and business and is an elegant place to the demands of the guest. Its restaurant proposes to own guests a various choice of typical and national dishes, as the example of the culinary art of our earth. Our restaurant has an original Menu but also a simple Menu characterized from the Mediterranean cuisine. Cristal Palace Hotel is perfect to organize different congresses.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Breakfast included
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
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Special Deal:Save €5 on select meals
590Reviews
311Photos
13Q+A
15Room tips
Traveller rating
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Popular mentions
Wow what a dump. We checked in , went up to our rooms and decided to leave the hotel immediately. Very old , very dirty, .... terrible. We asked for our money back and they refused. Decide to go up the street to the Mercure hotel , (there partner hotel) ..... perfect!
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Response from IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal
Responded 3 weeks ago
Dear Sirs, I received your complain this morning from my guest relation, it seems that you were very rude; reading your review I'm afraid to see that this was true. We are not a luxury hotel, nobody ever told this, but I assure that there is no space for dirty and terrible stuff in our services. Our staff tried to offer other solutions, and for a system failure it was not possible to refund immediately. Please send an email with your bank account in order to refund the difference of your staying. Regards, Ivano Ferazzoli, Hotel Manager
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Hotel's Favourite
Staff always nice and very professional. Double room quite big for the standard and very clean. Offer for breakfast and dinner various with good quality. I recommend it for pleasure and also business trips.
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Response from IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal
Responded 31 Dec 2018
Dear Alberto, I am really happy to read this 2018 end review! Thank you for your kind words and appreciation, we'll wait with pleasure for your next stay in Palermo, My kindest regards, Ivano Ferazzoli, Hotel Manager
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A recent 3 night stay at this very well located hotel. Staff at Reception and breakfast room very accommodating and friendly, the level of the food at breakfast was excellent (especially the ricotta cake!). Room facing internal courtyard a little tired, but had everything
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Response from IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal
Responded 4 Feb 2019
Dear Sinead, I am really glad to read your nice review, me and the whole hotel staff wait for your next stay in Palermo! Kind Regards, Ivano Ferazzoli, Hotel Manager
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In Palermo, I have also stayed at Hotel Plaza Opéra and Hotel Ucciardhome. My reviews, to compare, can be also found on TripAdvisor. Pros: - Location: (Walking) Teatro Politeama Garibaldi (4mins), Airport Bus (6mins), Teatro Massimo (8mins), Santa Maria dell'Ammiraglio [La
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Response from IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal
Responded 17 Jan 2019
Dear "52_hotels_in_2012", Yours is a very interesting review, detailed and useful, especially for breakfast ladies, I will scold them and I'll look after of this matter. Comparing our midscale 4 star hotel to other two boutique hotels is not so useful as above, but I understand your disappointment. Just to be honest, all the info on website are true; the tiles are only in bathroom, we have modern tiles just in 3 new rooms. I am so sorry that you find our breakfast poor; better and cheering reviews, to compare, can be also found on TripAdvisor. Hoping to show you a better experience in our hotel, please accept my Kind Regards, Ivano Ferazzoli, Hotel Manager
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In the hotel (and the city) there was a lot of security people,carabinieri etc. In the city was a very important international congres about Libia going on during some days.So we had a very safe feeling;Afterwards we liked also to be less controlled and enjoyed the city without
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Response from IvanoFerazzoli, Direttore at Ibis Styles Palermo Cristal
Responded 10 Dec 2018
Dear Ladiescar, thank you for your happy words! you were a lucky guest that found a real airport metal detector in our hall, within all safety corps :D We really appreciate your kind point of view and the right way and mood you lived the event, happy to read your satisfaction, hope to have you back soon! Kind Regards, Ivano Ferazzoli, Hotel Manager
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Photo provided by managementIbis Styles Palermo Cristal
Suite
Photo provided by managementIbis Styles Palermo Cristal
Room Standard 4
Woke up covered in bug bites after night one. First experience with bed bugs.
Standard room
Our bedroom
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Is there an iron in room
Good morning! We haven't ironing service in room, you can use our laundry service, please ask to the front desk, have a nice day!
0 votes
is there public transport from airport to hotel
Good morning! You can easily find the shuttle bus from airport to city center at arrivals gate, or use a cab, our hotel has a prefered rate, please contact us, thanks!
1 vote
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what is the best way to get to hotel from airport
0 votes
The distance from Palermo station please and expected taxi cost Thank you Margaret
About 1250 m (distance to the Central Station). The Central Station is on the same street but in the extreme opposite part. I think you can take a bus for 5-6 stations.
0 votes
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is there a refrigerater in the room
Yes
1 vote
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123
"Rooms away from the head road are quieter."
"There is a pedestrian mall on one side of the street so it is a very quiet hotel. No need to ask for a high floor."
"Street noise can be a bit annoying; back or side facing rooms higher up could help!"
"Avoid rooms facing Via Roma"
"I'm sure they're all bad."
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PRICE RANGE
US$59 - US$152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cristal palace palermohotel cristal palacepalermo cristal palace
FORMERLY KNOWN AS
Cristal Palace Hotel
LOCATION
ItalySicilyProvince of PalermoPalermoPoliteama
NUMBER OF ROOMS
87
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