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AC Hotel Madrid Feria

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Traveller (184)
Room & Suite (78)
Dining (11)

About

Location
Cleanliness
Service
Value
Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Non-smoking rooms
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Location

Full view
46Car recommended
Grade: 46 out of 100
39Restaurantswithin 1 km
6Attractionswithin 1 km
415Reviews
217Photos
8Q+A
19Room tips
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Popular mentions
The staff at this hotel were very friendly and helpful. Rooms are big enough as long as you don’t plan to lounge around in them. Mine was away from the lift so was pretty quiet. Everything seemed well cleaned. There is no coffee machine or hot drinks provided in the room which
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+5
Not really a Marriot standard. Not so clean, I’ve found hair in my bed and it was not mine for sure...... Near IFEMA but doesnt offer shuttle to go there nor to the airport. Taxi or car is needed. It would be a plus if they offer a shuttle. There are other best options in the
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Response from Daniel M, Front Office Manager at AC Hotel Madrid Feria
Responded 11 Feb 2019
Thank you for your review Sandra V. One of our key and most valuated points is cleanliness of our rooms. Unfortunately as per your comments we did not meet our standards. Please feel free to contact me with your stay details, so we can investigate this deeply. Regarding the shuttle to IFEMA, we do offer a daily complimentary service, which is very convenient to reach the venue in a few minutes. No shuttle to the airport is offered though but it takes less than 10 minutes in a taxi or car. I will share your comments regarding the breakfast with the appropriate hotel team. We are following the Brand Standard as a Marriott hotel. Despite of this, we hope you can visit us in the future whenever you are back to Madrid.
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Perfect stay, great rooms, awesome service. The food in the restaurant was of really high standard, not at all like a normal hotel restaurant. A really pleasant surprise. We had all our meals at the restaurant. Rooms are all brand new and spacious. Perfect value for money. We
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Ok let me start by saying the hotel itself is nice. The rooms are nice and the food is decent but the staff here are horrible, they couldn't care less about their guests. I have been here for 2 nights and have 2 more nights to go. I told them I want to leave and go to another
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Response from Daniel M, Front Office Manager at AC Hotel Madrid Feria
Responded 27 Jan 2019
Dear Guest, First of all thank you for choosing our property. I am glad you found our hotel and food nice. Unfortunately there were other issues that made your stay unpleasant, so please accept our apologies for this experience. As you mention, during your stay there was a taxi strike, and the protesters chose the convention area in order to create the maximum impact and they blocked the accesses to IFEMA. This has created a difficult environment to coordinate the pick-up with the bus. We decided to create a new pick-up place (500m away), in order to avoid the protesters and trying to have a safe and fast way to the hotel. Unfortunately, on the 2nd day, there was an incident of protesters on our pick-up place. This was nothing but bad luck, as we could not predict this and was totally unexpected. I can imagine what is like to be in a foreign country and live this situation, which it must have been very unpleasant, but this was totally out of our control. I am sorry to hear the service from our staff at the front desk was not appropriate. This is clearly not our standard. I will personally will take and action on this. Despite of this, we hope you can choose us again in the future.
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Excellent hotel , anything that you can desire in a business trip. Very very clean , nice breakfast, good wifi and spacious rooms with nice decor. But I would say that if you are in Madrid as a tourist to see Madrid - this is probably not the right location. It is far from most
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12345616
Not to my knowledge. The taxi fare should be around 20-25€
0 votes
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I am staying 1 night befor flying back home. Do you have shuttle to airport ? And how much is this?
There is shuttle. but prices are unknown. recommend you soaking to reception or call an UBER.
1 vote
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Sorry - no restaurants (only the hotel one), no shops but take a bus (No 11) - 1.5 euro or taxi - 5 or 6 euro and ask for Carrefour - Mar Cristal, only 5 max 10 mins and you can get everything you want - great cheese and a fantastic wine collection
0 votes
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I'm sorry. I simply can't remember, but iit wasn't much, then I would have remenbered. Sorry that I can't give you a better answer. Many bars and cafes in the centre has free wi-fi.
1 vote
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"This is far from city & close to Feria , so for conferences in Feria - its ideal place, else its far from everything"
"The fifth floor we experienced to be the cleanest. The sixth floor is noisy due to the plumbing rattling on the roof."
"Ask for a room not facing the motorway"
"Ask for rooms at the end of hallway, right hand side when getting out of elevator"
"Request a room far from the lift - floors are hardwood which means you hear traffic in the hallways."
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PRICE RANGE
US$68 - US$309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels madrid
LOCATION
SpainCommunity of MadridMadridHortalezaValdefuentes
NUMBER OF ROOMS
154
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