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Sercotel Alcala 611

Traveller (117)
Room & Suite (100)
Dining (20)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Sercotel Alcala 611 Hotel is synonymous with comfort, quality and good price in the heart of Madrid. It stands out for being one of our hotels in Madrid closest to IFEMA fairground and to Barajas airport, which makes it a reference business accommodation in Spain’s capital. The modern design and the spacious and bright rooms of the Sercotel Alcala 611 Hotel give shape to a perfect refuge of rest. It is a recommendable hotel for business trip, for those travellers who need an accommodation during a layover in Madrid and for those who want to enjoy their holidays in the capital. Get the maximum calmness during your trips to Madrid with the best hotel services: buffet breakfast, swimming pool with garden, babysitter (on request), transfers to the airport, free Wi-Fi, daily press… Dogs are allowed on request, always depending on availability. Maximum weight of the animal: 5-7 kg. Extra cost: 10€ per night. Ask us for more information!
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Property amenities
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Restaurant
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Residential Neighbourhood
HOTEL CLASS

Location

Full view
74Somewhat walkable
Grade: 74 out of 100
30Restaurantswithin 1 km
3Attractionswithin 1 km
170Reviews
250Photos
16Q+A
15Room tips
Traveller rating
  • 84
  • 60
  • 22
  • 4
  • 1
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  • English
Popular mentions
Well the hotel was good but more of boutique hotel facility rather than 4 Star Hotel. As we didn’t get any water as complimentary. And everything was done by ourself for e.g. carrying baggage Though the staff is good apart from RESTUARANT staff who was only sweet with Spanish
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Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcalà 611
Responded 3 Dec 2018
Dear Raaj, We would like to thank you for this nice review about your experience! The whole crew believe in creating memorable experience for our guests. Next time you are in Madrid, please let us know so we can organize your whole trip! Kind Regards, Guest Relations Manager
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Hi, I am giving Sercotel Alcalá Hotel a 5 stars review thanks to the staff-service factor: not only the Hotel is well located and provided my family with spacious and clean rooms, but also have two members in its staff that made the whole difference: Miguel (front desk) and
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Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcalà 611
Responded 28 Nov 2018
Estimado Mariov, Muchas gracias por su excelente comentario! Nos llenan de alegría sus palabras sobre nuestros compañeros Miguel y Yolanda. Ellos no pueden estar más contentos de haber contribuido a hacer su estancia más especial si cabe! Esperamos volver a verle pronto! Un cordial saludo, Guest Relations Manager
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We have been visiting this hotel several times a year for over 10 years, so we know it well. It used to be the Tryp Alcalá, until it was bought by Sercotel. They call it 4 Star, from their ‘First Class Collection’. First, the positives: The first thing that they did after
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Response from Alcala_611, Director General at Sercotel Alcalà 611
Responded 11 Nov 2018
Dear Mr Moore, The whole team at the Sercotel Alcalá 611 would love to thank you for taking the time and effort to write such an interesting review about your recent stay with us! It is true that the hotel has been refurbished since Tryp and we now count on a wide range of new services such as the Restaurant, Gym, Solarium, Chill Out, Meeting Rooms, new Breakfast area and Cafeteria! We offer to every single runner that comes back to the hotel a free bottle of water and a fresh or warm towel. As you said, we used to have bottles of water in the gym, but we had realized that the water cooler was even better. It provides either hot or cold water to our guests anytime of the day! We appreciate your feedback regarding the caffeinated coffee or black tea in our Superior rooms. It is actually a great idea! And sorry that we ran out of milk pots during your stay. There was an issue with our provider that affected this week delivery. The crew would like to apologize for the maintenance issues and we are happy to announce that they were fixed as soon as they were reported. Please, Mr Moore next time that you are with us, just send us an email or give us a call and we will organize your whole trip and make sure that you have all you need for your holiday in Madrid! Kind Regards, Raul Garcia Hotel Manager
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We stayed at sercotel last week. It was very nice rooms were spacious vicinity is also good as it’s close to the metro station. Lady at the reception was also helpful to suggest the best routes and the places around. Only one disappointing thing was pool was under renovation.
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Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcalà 611
Responded 15 Oct 2018
Dear Namrata, Thank you so much for sharing your experience with us! We look forward to seeing you soon! Kind Regards, Guest Relations Manager
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Rooms ere clean, kind of. My colleague found hair in her sink. My room was nice. Everything else was pretty standard, execept the iron situation, only 10 per hotel. I had to leave wrinkled 2 out of the 3 days and left complaint after complaint. The third day after severe
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Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcalà 611
Responded 14 Oct 2018
Dear Ms Leah, thank you so much for taking the time and effort to share your experience with us! We are sorry that we were constantly run out of irons at the hotel during the busiest week of the year. We are planning to get much more so non of the guest have to wait for their ironing. Thank you for your patience. We look forward to welcoming you soon! Kind Regards. Guest Relations Manager
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementSercotel Alcalà 611
Found jelly candies in the shape of hearts on my bed on Valentine when i returned that night.THA
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Hello, It is 2 kms away, so would take you about 25 minutes to walk. A taxi, if they are not on strike (or Uber) would normally take around 5 minutes. Taxis are available a short walk to the left, from leaving the hotel. Enjoy 😊
1 vote
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The hotel has a shuttle so get in touch with them.
1 vote
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Hi Milena, Yes, we do have a hair dryer in all the rooms! Kind Regards, Guest Relations Manager
0 votes
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Hi, no idea when the pool opens and I definitely can’t help with your room request but I can confirm there is a reliable airport shuttle bus for this hotel.
1 vote
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Hello Noleen, Yes, the pool will be open in July. From memory, it opens quite late, maybe 11:00 AM. The staff were often late opening it when it was called the Tryp Alcala. You can telephone them on +34 91 743 41 30, they speak English. Don't forget, they have introduced a FREE Airport Shuttle from 07:00 to 23:00 :-) Have a great trip! Kevin
0 votes
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"Get a room overlooking the pool."
"ask for room overlooking pool"
"We chose a room at the back overlooking the pool area."
"Ask for rooms with a view to the swimming pool"
"Rooms are quiet and big enough. I had the number 111 side the street."
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PRICE RANGE
US$73 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp alcala 611 hotel madridtryp hotel alcala 611tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Alcala 611 Hotel
LOCATION
SpainCommunity of MadridMadridCanillejasSan Blas - Canillejas
NUMBER OF ROOMS
94
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