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Melia Madrid Serrano

Overview
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Hotel virtual tour
Calle Claudio Coello 139, 28006 Madrid Spain See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
Additional information
Visit hotel website
About
Description
Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a quiet environment alongside many helpful amenities designed to enhance your stay. More Given the close proximity to Royal Palace of Madrid (3.1 km), guests of Melia Madrid Serrano can easily experience one of Madrid's most popular landmarks. Rooms at Melia Madrid Serrano include a flat screen TV, air conditioning, and a safe, allowing you to rest and refresh with ease. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are provided on-site. Getting online is possible, as Melia Madrid Serrano offers free wifi. Also, guests arriving by vehicle have access to a parking garage. If you’re looking for a seafood restaurant, consider a visit to Marisqueria Ribeira do Mino, La Barraca, or O'Pazo, which are all convenient to Melia Madrid Serrano. If you are interested in exploring Madrid, check out one of the theaters, such as Parque de Atracciones, Microteatro, and Matadero Madrid. Enjoy your stay in Madrid! Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Free Parking
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
347
Price range
US$129 - US$283 (Based on Average Rates for a Standard Room)
Also Known As
Melia Galgos Hotel Madrid
,
Melia Hotel Galgos
,
Sol Melia Madrid
Location
Spain > Community of Madrid > Madrid > Barrio Salamanca
Nearby
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights
frame the neighbourhood of Barrio Salamanca. With
beautiful condominium buildings that make up most
blocks in this area, this part of town is refined and
quiet. It is also host to a few of the city's large
shopping avenues, including Calle Serrano and Calle
Jose Ortega y Gasset. A walk down these streets will
reveal upscale chains, small boutiques, and plenty of
...More
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Reviews & more
2,024Reviews
890Photos
26Q+A
100Room tips
Traveller rating
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  • 67
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Show reviews that mention
+2
The elegant and modern decor is both cosy and spacious. It's a hotel clearly popular with business and pleasure travellers. We enjoyed the copious choices offered at breakfast in the cheerful and interesting dining area. Our room was clean and there was no scarcity of toiletries.
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Response from MMS-Gex, Director de Relaciones con Clientes at Melia Madrid Serrano
Responded 2 weeks ago
Dear Maggie S, We really much appreciate your comment regarding your recent stay at Melia Madrid Serrano. It is a great pleasure to know that you have enjoyed your stay with us and that our product and service met your expectations. Looking forward to welcome you soon, I remain at your complete disposal for any assistance you required. With our best regards, Marta Rubio Guest Experience Manager
Read more
Stayed one night in late October. Location was excellent for work-related trip. High-end shopping districts just a few blocks away. Sadly, didn't look like too many good restaurants nearby. None of Madrid's traditional tourist locations are nearby.

The Executive Lounge was e
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Response from MMS-Gex, Director de Relaciones con Clientes at Melia Madrid Serrano
Responded 2 weeks ago
Dear Clarence_Beeks, I would like to thank you on behalf of the Melia Madrid Serrano Team for your nice comments regarding your stay with us. I was so pleased to read that you enjoyed our hotel and facilities. Our passion to deliver above and beyond and to exceed our guest expectations every day, is the reason why we are proud of our profession. I have shared your constructive comments, in order to improve our service and product. Looking forward to welcoming you soon in the Melia Madrid Serrano, your home in Madrid!! Sincerely, Marta Rubio Guest Experience Manager
Read more
+3
Spent 7 nights here and have mixed feelings about recommending this hotel.

First the good:
1. Staff. Every staff member we encountered was friendly, knowledgable, professional.
2. Lobby and Bar Area. Pleasant and up to date.
3. Breakfast Buffet. Huge variety and excellent quali
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Response from MMS-Gex, Director de Relaciones con Clientes at Melia Madrid Serrano
Responded 6 days ago
Dear AlwaysOnLocation, First of all, we would like to thank you for having chosen the Melia Madrid Serrano for your stay in Madrid. We really much appreciate your comment regarding your stay with us. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. We will be very glad if you may give us the opportunity to welcome you back in order to provide you with the best of our attention for make your stay a memorable experience. I remain at your complete disposal for any assistance you may require. Sincerely, Marta Rubio Guest Experience Manager
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If you want a friendly welcome and nice room ,don’t stay here.
The reception and restaurant staff couldn’t have been any less welcoming.
The room or should I say cell was given to us because we complained about the first one and we were downgraded.
It was dark and had frosted gla
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Response from MMS-Gex, Director de Relaciones con Clientes at Melia Madrid Serrano
Responded 6 days ago
Dear BeverleyB13, First of all, I would like to thank you for taking the time to post your review of Melia Madrid Serrano on Tripadvisor. We appreciate your comments regarding your stay with us, and we are terribly sorry that your stay with us was not as pleasant as we wished due to the room. We will appreciate if you may contact us next time you come to Madrid, in order to provide you with the our best service and product. Looking forward to welcome you back to the Meliá Madrid Serrano, I remain at you complete disposal. With best regards, Marta Rubio Guest Experience Manager
Read more
I’ve just spent six miserable days at the hotel and I’m exhausted through lack of sleep.

When I checked in and went to my first room it stunk of stale tobacco and was quite unpleasant.

I returned to reception and was met by utter contempt and begrudgingly the rather frosty lady
Read more
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementMelia Madrid Serrano
Junior Suite
Photo provided by managementMelia Madrid Serrano
Junior Suite Livingroom
Photo provided by managementMelia Madrid Serrano
Junior Suite Bathroom
Photo provided by managementMelia Madrid Serrano
Junior Suite Bathroom
Photo provided by managementMelia Madrid Serrano
Grand Premium Provisional Twin bed
Previous
Are children allowed entry to 'The Level' in the evening?
Definitely!
1 vote
Show all answers
where is the nearest place to buy bus tokens, and where can I buy a pass to all the museums?
Dear CanadianBaconToronto, Thank you very much for contact us. Please let us inform you that we have tickets for the tourist bus. If you would like to take the regular bus, you can buy the ticket in the bus. Regarding your question about the museum, please let us inform you that you can buy the ticket in the museum. We remain at your complete disposal kind regards Marta Rubio Guest Experience Manager
0 votes
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Are all the hotel rooms now renovated and if so when was the completion date?
All rooms are pretty ok Some smaller but perfectly fine
0 votes
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What is the difference between the differently prices single rooms? Thank you
May have to do with the amenities and breakfast (if included)- You may ask the hotel...
0 votes
Please describe your opinion of this hotel regarding bed linens, towels, comfort of bed and pillows. Are bathrobes/slippers available? Those from US, what hotel brand would compare best to this hotel?
Beds are comfortable with crisp quality linens. I believe that in some room types bathrobes and slippers may be available, but not in the standard rooms. Towels are substantial, but not super thick. As in many European hotels the rooms do not generally have wash cloths, but they may have some available upon request. Comfort and quality is similar to Marriott, Hilton, etc. Not quite as comfortable as Westin Heavenly beds, but to me those are the most comfortable. Keep in mind that the rooms may be smaller, particularly the singles.
1 vote
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Previous
"Book another hotel !"
"There is some noise if your room faces the street."
"Ask for a clean and quiet one."
"Rooftop Level Zone worth a try."
"Should consider for drinks and dinner even if you don't stay at the hotel, Leandro will sort you out."
Previous
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