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AC Hotel Palacio de Santa Ana

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Traveller (304)
Room & Suite (90)
Dining (29)
Certificate of Excellence
About
Location
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Certificate of Excellence
AC Hotel Palacio de Santa Ana is an excellent choice for travellers visiting Valladolid, offering a trendy environment alongside many helpful amenities designed to enhance your stay. Guest rooms include many amenities such as a flat screen TV, a minibar, and a safe. The property boasts a pool and breakfast served in the room, to help make your stay more enjoyable. If you are driving, free parking is available, and while at AC Hotel Palacio de Santa Ana, guests can go online with free wifi. Close to some of Valladolid's most popular landmarks, such as Estacion de tren del Campo Grande de Valladolid (3.4 km) and Plaza Mayor de Valladolid (4.2 km), AC Hotel Palacio de Santa Ana is a great destination for tourists. While you’re here, be sure to check out some of the seafood restaurants, including Paco Espinosa, Restaurante Pedro olivar, and Austral - Oceano Gastro, all of which are a short distance from AC Hotel Palacio de Santa Ana. Should time allow, Red Room Escape (1.5 km), La Villa Gin Bar (1.4 km), and Iglesia Penitencial de la Vera Cruz (1.8 km) are some popular attractions that are within walking distance. Enjoy your stay in Valladolid!
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
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520Reviews
359Photos
3Q+A
13Room tips
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Popular mentions
We stayed one night at this great clean and spacious hotel. We enjoyed our stay but got very disappointed with the poor quality of the breakfast. The cakes were those types packed in plastic you can buy anywhere cheap, the hotel would really win by baking themselves the
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Spacy rooms and beautiful lobby. Choice of room services, gym, spa. Not in the center of the city but close enough. 10 min ride from train station. Beautiful botanic garden nearby. Overall, great value.
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This is a very striking hotel in a position outside Valedolid. You will need a taxi (10€) to go into town unless you are quite a confident driver. The staff are very helpful, the hotel is clean but be prepared for corporate guests (large numbers) and from our viewpoint two
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Response from psadtor, General Manager at AC Hotel Palacio de Santa Ana
Responded 2 Oct 2018
Dear customer: First at all thank you for your comments that are always beneficial for our daily improvement. Apologies for what happened in your stay about the restaurant experience. Having another events is not a reason not to take good care to the other hotel guests. The alternative place for the restaurant must be better than a "simple cafetería". Therefore, and thanks to your comments, we have already hard working with the corresponding department to look responsibilities and establish mechanisms so it doesn’t happen again. We reiterate again our apologies for the incidents. Thank you again for your comments. We look forward to seeing you again in our hotel and to apologize personally. Thank you very much for everything. Kind regards.
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Our room, along with those of our friends on the same floor, was very austere: 1. No facial tissues in the bathroom 2. No slippers 3. No bathrobes 4. Only one peg on which to hang your clothes in the bathroom 5. No curtains in the window, which opened onto a ground floor patio
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Response from psadtor, General Manager at AC Hotel Palacio de Santa Ana
Responded 17 Sep 2018
Dear customer: First at all thank you for your comments that are always beneficial for our daily improvement. We are sorry that rooms decoration and the provision of them were not to your liking. The amenities we propose are indicated according to the standards of our brand, and although you might miss something, we always have our team ready to help with all those you might need. Usually it is not necessary more than a call to reception so that someone from the team will bring you what we demand such as a dental kit, shaving kit, slippers, bathrobes, increase in the supply of products in the rooms, .. .or even if it were necessary to help you with any other need you had. Apologies for what happened in your stay about the maintenance incident, this kind of details must be solved at the moment! Therefore, and thanks to your comments, we have already hard working with the corresponding department to look responsibilities and establish mechanisms so it doesn’t happen again. The restaurant service never is made by a outside caterer. Restaurante service and events service (weddings included) are always made by our internal team. We are sorry about your dinner experience and thank you very much for your comments about the wedding food and drinks. Thank you again for your comments. We look forward to seeing you again in our hotel. Thank you very much for everything. Kind regards.
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We stayed one night on our way to Portugal. Big supermarket in walking distance; in the neighbourhood (the hotel is located a little bit outside the center) there are a few bars. Room was in very good shape. Overall, we liked the style of the hotel.
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Photo provided by managementAC Hotel Palacio de Santa Ana
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Photo provided by managementAC Hotel Palacio de Santa Ana
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Photo provided by managementAC Hotel Palacio de Santa Ana
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12345618
Can i ask for a crib in my room upon arrival?
Don´t worry, there is no problem with this. You must send an e-mail to the hotel asking for the crib and including your book number. Thank you very much!
0 votes
El aire acondicionado y la calefacción funcionan perfectamente , sin ruido. En las habitaciones que nos alojamos del ala reformada son muy silenciosas y bien aisladas.
1 vote
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¿las habitaciones son silenciosas?¿hay doble ventana o son ventanas con cristal simple?
En la habitación nuestra las vistas eran a un jardín.Era un segundo piso y muy tranquila.La ventana era de madera y de cristal doble,no cerraba muy bien pero no se oia ningún ruido.
1 vote
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"Request a room on the back with a view of the lawn and river."
"Rooms facing the river"
"Rooms facing the river would be nicer, quieter, and full of birds to watch"
"Large rooms fantastic."
"Ask for river view"
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PRICE RANGE
US$84 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels valladolidac hotel valladolid
LOCATION
SpainCastile and LeonProvince of ValladolidValladolid
NUMBER OF ROOMS
102
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