We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Mencey

Visit hotel website
Traveller (1127)
Room & Suite (352)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Iberostar Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services.
Read more
Property amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mountain View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Code 10% Off: EXTRA10
Hotel deals

Location

Full view
84Good for walkers
Grade: 84 out of 100
45Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
2,209Reviews
1,492Photos
110Q+A
100Room tips
Traveller rating
  • 1,337
  • 594
  • 187
  • 60
  • 33
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
This hotel was recommended by a friend who frequents Santa Cruz regularly. The decor was nice however, the bedrooms do NOT reflect the standard of the rest of the hotel. The carpets in the hallways had bleach stains, really unsightly and to make things worse the carpets are
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 2 days ago
Dear guest, We would like to thank you for choosing our hotel for your stay in Tenerife. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time at our hotel is excellent confirmation of our team effort. The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and observations, we will be forwarding them on to the appropriate department on your behalf. Again we thank you for your kind words and look forward to your next visit to one of our hotels. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
Hotel's Favourite
Amongst locals, this is one of the highest regarded hotels on the island. If someone knows you’re staying in the Mencey you’ll see how they are immediately impressed. Not just because of the luxury, but because it shows class and good taste, which is what this hotel is about.
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 16 Jan 2019
Dear guest, We would like first of all to thank you for your excellent review of Iberostar. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. We promise to extend your praise to all of our dedicated colleagues because we do have quite a remarkable team here. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
This is a great hotel, nicely located at the edge of the city center, right at the Ramblas of Santa Cruz. It's close enough to the center so you'll get all the shops and restaurants within walking distance but still relatively quiet when you'd like to chill at the pool. Of
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 3 days ago
Dear guest, We would like to take this opportunity to thank you very much for your kind review and at the same time for the helpful assessment of our hotel. It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and wonderful service you experienced. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your detailed description. It is nice to know that you had such a pleasant time with us and we hope to see you again soon. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
This hotel is exceptional. Staff are there to make your stay as good as it can be. Breakfast is out of this world, best we have ever enjoyed. Rooms, grounds, pool are all immaculate. Santa Cruz is a great city with lots going on.
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 3 days ago
Dear guest, First of all, we want you to know that we are thrilled that you had such an excellent time in our company and thank you for sharing your experience. As we aim on a daily basis to surpass our customers expectations with our service,hospitality and cuisine, we are obviously delighted to receive your comment today. We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Grand Mencey
Read more
This is a really nice looking hotel in the center of the capital. There are virtually no parking spaces anywhere in the city so prepare to py 12E per night in the hotel car park. The rooms are a good size and maintenance can be better as some fittings do need fixing such wobbly
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Mencey
Responded 5 days ago
Dear David, Thank you for choosing to stay at our wonderful establishment and for sharing your experience with us and others today. Although we are thrilled that our centrally located hotel and its wonderful accommodation and great cuisine was to your liking we are sorry to read that you found discrepancies in some of the facilities and our service. We do invite guests to contact reception or guests services with any concerns regarding maintenance, as we have an excellent maintenance team who are on hand to replace or repair any fixtures or fittings as efficiently as possible. Furthermore, we are sorry to hear about your experience at checkout. We would like to reassure you by saying that our professional and competent team undergo constant training to ensure our very high service standards are maintained. Nevertheless, we apologise to you for any inconvenience or displeasure caused and if these experiences made your stay with us less than perfect. Our priority is to ensure our guests have a pleasant stay in our hospitality and we sincerely regret if, on this occasion, we were unable to fulfil your expectations. Please rest assured that we have taken your concerns seriously David and your review will be shared with the team for their consideration. We really hope that you will allow Iberostar another opportunity to show you how we are able to truly exceed all your expectations in the future. Until then, please accept our warmest wishes. Best regards, Quality Manager Iberostar Grand Mencey
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorIberostar Grand Mencey
Terrace in the Junior Suite with Garden View at the Iberostar Grand Hotel Mencey
Professional photo exclusively commissioned by TripAdvisorIberostar Grand Mencey
Terrace in the Executive Suite Ramblas View at the Iberostar Grand Hotel Mencey
Professional photo exclusively commissioned by TripAdvisorIberostar Grand Mencey
Bedroom in the Executive Suite Ramblas View at the Iberostar Grand Hotel Mencey
Professional photo exclusively commissioned by TripAdvisorIberostar Grand Mencey
Bedroom in the Double Superior View to the Garden at the Iberostar Grand Hotel Mencey
Professional photo exclusively commissioned by TripAdvisorIberostar Grand Mencey
Bedroom in the Basic Standard Room with City View at the Iberostar Grand Hotel Mencey
PreviousNext
12345671
Yes, the prices for food and drink are cheper outside of the hotel but that is quite usual. We ate out every night and the best place we found to eat in the area was actually just outside the hotel (over the main road) called "Cocina Urbana".
1 vote
Show all answers
Kids club? Heated pools?
Hi Yvonne S No kids clubs, but heated pool they have Regards Angelo
0 votes
Show all answers
Hello, Yes they have, they are single units divided by interconnecting door Kund regards Angelo
0 votes
Show all answers
Dear customer, Thank you for your interest in our hotel Iberostar Grand Mencey. Please, accept our apologies for the delay in our response. We would like to inform you that the outdoor swimming pool is heated during the winter. We would like to suggest you to contact the hotel directly for detailed information. You will find the contact information in the Iberostar website. Kind regards, Iberostar Hotels & Resorts Customer Service.
1 vote
Show all answers
About 45 mins depending on traffic cost about £60. We were in the pool which was heated and around the pool most of the day it was 28 degrees and beautiful.
0 votes
Show all answers
PreviousNext
12345622
"Choose a Garden View Room 2nd Floor or above in the Middle of the hotel"
"Facing the pool is better view but more expensive; to the city receives sun in the morning"
"Make sure you check your final bill"
"Next time we'd get an inward facing room if not too much more to pay."
"Garden view is best."
PreviousNext
12345620
PRICE RANGE
US$98 - US$223 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Grand Hotel Mencey
LOCATION
SpainCanary IslandsTenerifeSanta Cruz de Tenerife
NUMBER OF ROOMS
261
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing