We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Puerto Palace

The Hotel Puerto Palace has 314 air-conditioned rooms (Junior/Family Suites, Doubles and Singles), air-conditioning with balconies, private bathrooms with hairdryers, telephones, Satellite TV with an extensive assortment of international channels, mini -fridge, safety deposit boxes (fee). Air-conditioned public areas with three panoramic elevators. 24-hour reception service. Three meal buffet restaurant (breakfast, lunch & dinner). Panoramic terraces and gardens for relaxing, heated swimming pools, water fall, Jacuzzis and a children’s pool. Gym (fee), tennis courts (fee) & massage parlour (fee) and complimentary mini-golf and volleyball.
Read more
Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Wheelchair Access
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Outdoor pool
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
Park View
Full view
76Somewhat walkable
Grade: 76 out of 100
356Restaurantswithin 0.5 km
67Attractionswithin 0.5 km
Reviews (922)
Filter reviews
186 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews naturist area excellent pool pool area toilet flush german tastes very nice hotel half board cleaning staff mini golf night stay euros per week nightly entertainment plenty of sun loungers free bus hot and cold food roof terrace bottle of cava
Updating list...
1 - 5 of 186 reviews
Reviewed yesterday

Was very impressed when we arrived, outside the hotel looked amazing and decorated with Christmas decorations everywhere! Room was big and clean, I requested a room with a view of the pool. The pool area and inside of hotel was spotless and clean. Happy hour...More

Date of stay: December 2018
Thank kelly s
Reviewed 1 week ago

We only stayed for one night as we were staying in the south in a hotel 4 x the price, The Puerto palace is exceptional Value. The customer service and cleanliness were exemplary. The lifts were being upgraded but this didn’t present a problem to...More

Date of stay: November 2018
Thank MrsStephanieShaw
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 1 week ago

Dear MrsStephanieShaw, Thank you for choosing the Hotel Puerto Palace for your stay in Tenerife and for your review. We sincerely appreciate your thoughtful, positive feedback and look forward to your next visit. Best regards, -Mark Menzhausen

Reviewed 2 November 2018 via mobile

The internet just doesn’t work in the room. Changed the room for the internet still didn’t work . I was offered to use their office to do my work !!!! I wanted to be in my room and do it why should I have to...More

Date of stay: November 2018
1  Thank Leylands R
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 3 November 2018

Dear Leylands R, Thank you for choosing to stay with us and for giving us feedback about your stay. Please accept my sincerest apologies for not being able to meet your WIFI and breakfast expectations. Our guest WIFI network has a total of 300 Mbps...More

Reviewed 10 October 2018 via mobile

Was really surprised at how lovely the grounds of the hotel were, lovely pools surrounded by trees and lovely flowers, jacuzzis, always plenty of loungers and lots of places to sit away from the pool too. Activities such as mini golf, table tennis, tennis and...More

Date of stay: October 2018
1  Thank 111paulac
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 11 October 2018

Dear Guest, Thank you for taking the time to review our hotel and give us your feedback. We are very happy to hear that you enjoyed your stay with us and that you found the room to be spacious and our staff to be friendly...More

Reviewed 4 August 2018 via mobile

First of all, the pools and the garden are incredible, the room was always clean, but that's all. The food was average, the staff at the bar really did not know what's going on, sometimes they made the cocktails so strong that we could not...More

Date of stay: August 2018
Thank LillaK123
Response from Mark M, General Manager at Hotel Puerto PalaceResponded 23 August 2018

Dear Lilla K, Thank you for your recent stay with us and for taking the time to share your experience. Please accept my sincerest apologies for falling short of your expectations. Feedback like yours is very important to us, as it allows us to monitor...More

View more reviews
Questions & Answers
Ask a question
23 October 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
15 July 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
Room Tips
"The rooms overlooking the pools are lovely."
2 weeks ago
Read review
"There are room facing the swimming pools. This is my favourite view. You can also see mount teidi on a..."
9 Jul 2018
Read review
"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic..."
17 Mar 2018
Read review
"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
12 Jan 2018
Read review
Show More 
US$72 - US$110 (Based on Average Rates for a Standard Room)
hotel puerto palacepuerto palace de la cruz
SpainCanary IslandsTenerifePuerto de la Cruz
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing