We went the last fortnight of November to enjoy our vacations, and nobody, nobody, warned us that they had a curfew and that it was not possible to go out after 10 at night. On the hotel page it says that there is a restaurant and it is not true, the restaurant has nothing to do with the hotel, so they neither give breakfast, nor brunch, nor room service, you cannot even say that they will point you to the room And the last straw was, when we managed to talk to someone at the reception, normally there is no one, we needed a taxi at 5:30 AM to the airport, we went home, and on the day of departure at 6:15 there was no taxi , the reception boy had forgotten. My wife almost had a heart attack just like me.
disappointing, we asked if it was accessible and they told us yes, when we arrived with two children and their cars, ohhh, 24 steps to get to the room. there is never anyone in the reception and the phone does not answer. on the web page it puts bar / salon, lie neither b.
Had 2 nights in the San Agustin for a city break whilst in Tenerife. The room , La Caleta , is very well appointed to the highest standard and very comfortable. It feels like your own little bolt hole in the centre of a beautiful historic area , just right for sightseeing, interesting shops of top quality and many restaurants and bars of whatever your taste. We took sushi from a nearby bar back to the kitchen/dining room in our appartment. You receive a key to the main door to come and go as you please. Highly recommended for seeing La Laguna.
A small hotel located in a beautiful old town house in the historic city center. This is pedestrian area, but there is a public parking lot (for free) at the end of the street. Our “room” turned out to be a very spacious suite with some 5-6 m high ceilings. It’s interior design oozing old time charm combined with modern amenities. Excellent sleeping quality. Felt like royalty.
Booked and paid for 5* boutique hotel. Received email changed to luxury apartments, no refund offered. Arrived to find no restaurant open in hotel. Apartment very disappointing, no bathrobes, slippers, toiletries and bathroom needs refurbishment. Only one pillow which was like a rock, no city views looked at wall opposite. 3 coffee pods and then pay if you want more, no saccharine (diabetic). Only good thing was the receptionist, he went out of his way to find a restaurant and gave map to find it, also provided us with an excellent breakfast. Wouldn't give it 3*s.
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