Overall the hotel is good, it is very well located and has a pleasant decor, it is also very clean and the staff friendly. However we we allocated a room at the back which was very noisy and had a horrible view of a building site, the hotel did not appear to be full so it would have been nice to have been placed away from the building site as Jet2 hoped they would, the breakfast is 21 euros but I would however suggest turning right out of the hotel and walking 2 minutes to Kenzo’s where one can enjoy tomato on toast, orange juice and coffee for 3.80 euros.
A beautiful hotel and wonderfully clean. Staff very helpful and very COVID safe throughout. Excellent breakfast buffet with so many choices for all tastes, and again COVID measures in place. Pool area was good, but could do with a few more loungers but that is a minor thing as mostly my experience was really good. Staff were very helpful, and considerate especially the waitress that brought ice for a bite on my leg. Overall experience was great.
When I arrived at the hotel, my room was extremely hot (even hotter than it was outside). The air conditioning did nothing, so I phoned reception. No response. When I went down (8 floors) to reception, the woman at the desk told me that they have a system whereby it takes THREE DAYS to switch between either cool air or hot air. Because the weather had been cold the day before, it would therefore be 3 days until the cool air system kicked in. "You have to remember that this is a very big building," she said. This building was built, by design, to function as a 4 star hotel. It is not a renovated cathedral. Therefore, all of its central heating and cooling systems were built specifically for the purposes of providing cool and hot air to its customers, as required. Much in the same way that the hot water system offers a cool and hot shower at any time, regardless of the needs of other guests. So what the woman at the desk told me is either a lie she made up, or a lie the management have told her to provide, to excuse them of their responsibility to provide air conditioning as per the description on their website. Failure to do so is quite clearly false advertising. So due to the fact I was staying in the hotel for two nights, I was basically being told: you will not be provided with air conditioning during your stay. I was offered a fan. Please remember, this is a 4 star hotel. On my first night, I called down to reception because the wifi network was not showing up. The receptionist explained to me that "there is only one network - MELIA in capital letters." He said this sentence twice. He then told me that if I couldn't find it (dismissing the notion that it might actually be true that it was not showing up at all), he could come up to my room and find it for me. So I had to get changed and wait for someone to come up to my room, to "show me" something that was not there. When he arrived, he saw (surprise) that MELIA was not an option on the network. In a heartbeat, he clicked another network called "Events" and entered the password. I then reminded him that he told me there was only one network for the hotel, to which he responded "yes well, this one is only for events." Well, clearly not, given that I have just been logged into it -- something he could have easily told me from the desk, but instead insisted on wasting my time, forcing me to get dressed in the middle of the night, and have a stranger come into my room and fiddle around with my computer. In a 4 star hotel. (When I complained about this to the hotel, they told me that I should be grateful (in bold font) that this "service" (of having bad enough wifi that someone needs to come to your room and give you a secret password that could not possibly be told over the phone) was provided to me at NO CHARGE. To top everything off, on my second and final day, my room was so hot that I developed a very bad migraine. My partner called down to the reception for ice. It was brought up, and we were charged 5 euros. In a 4 star hotel, that has NO AIR CONDITIONING ON A SUMMER'S DAY. And finally, when I went to check out the next day, there were approximately sixty people standing in the lobby, waiting to be checked out by your two receptionists. In a 4 star hotel. Thankfully, I had read a bad review the night before, and learned that I should just leave my keys on the desk to save missing my flight. The receptionist then threatened me, throwing up his hands saying "This is not the way to check out!", when of course, it was exactly the way to check out without wasting more of my time in this dreadful, faux luxury hotel. I paid an exorbitant amount of money to stay in this hotel to specifically make sure that I had a comfortable stay in Palma. They have been rude in responding to my complaint and offer no compensation with a greasy smile. I will never return.…
Outstanding hotel, beautiful views of the premium marina view rooms, would definitely recommend upgrading to these rooms. Clean and modern rooms. Lovely pool terrace. The pool was cold so not many in it. I did brave it and once I was in it was really nice! Didn’t eat at the hotel so can’t comment on the food / drinks. Never got round to using the spa but it looked lovely and the gym wasn’t bad at all for a hotel gym. They only downside was we weren’t able to have our mini bar emptied to keep our own drinks cool. I would definitely return though!
We have visited this hotel on several occasions and each time we have really enjoyed our stay. The staff are very helpful and the location is excellent. The rooms are very well equipped and the breakfast choice is first class with a wide range of options. We would recommend a stay at the Melia Palma Marina if you visit Palma.