An eye opening view of how clean, professional and safe All the staff are at this hotel. After 2 years of being stuck in the UK the Spanish approach to COVID is excellent. No wonder Boris Johnson goes to Spain ! Apartment has everything you will need. If self catering 10 mins walk to EL Corte ingles (fantastic fresh fish) other supermarkets also easily reached. Room cleaned every day. Small indoor pool with Spa and gym. Staff friendly deserve a thank you and a positive review
Stayed here for a long weekend with some friends. The hotels in a great location only a few minutes from the beach and then a very small walk to all the shops/restaurants/harbour so very easy! Our room was great.. so much space for 3 of us. The beds were comfy but probably the sofa bed needs an upgrade - this wasnt the best. Had a nice pool area as well. I would return as it was a nice hotel in a good location.
The Bad - ROOM 208 On arrival for our ONE MONTH stay at the Sultan Club we were given room 208. To say it was disappointing was an understatement, chipped and marked walls, dismal, dirty (no deep clean undertaken for many months, filthy skirting etc., greasy headboards ugh)! Too many things to mention. We immediately asked for a more modern and clean room to which we were curtly told at reception (with a shrug of the shoulders) that this was the state of all the rooms at the hotel. We took the decision to stay at the hotel whilst deciding what to do, we also undertook some cleaning ourselves!! The reception staff were poor and had no interest in making our long stay comfortable and pleasant. The final straw came with the air conditioning which was so noisy it was headache inducing this was compounded with our young neighbours (from the “informed generation”) leaving their noisy air con on 24/7, in the end we felt as though we were in the engine room of a ship - no sleep for 3 nights! Enough was enough and we complained once again to the receptionist who immediately said that they understood and would move us to a room with a modern, quiet air con unit!! Unbelievable! The Good - Room 106 My goodness what a difference, whilst the decor was still dismal at least it was clean and bright with silent air con, it was as though we had stepped into a different hotel. Phew we could now settle happily for the rest of our 4 week stay. The overall impression is if you’re British you won’t complain and will put up with poor quality. So to all Brits out there - start complaining! The Lovely Lovely Location - near beach and super restaurants, bars and cafes Lovely swimming pool and gardens Lovely Jessica who serviced our room (106) daily and should be praised for her attention to detail. She was beyond doubt the most caring and charming of all the staff at the hotel and could certainly give the reception area a lesson in curtesy and customer service!…
Just back from another great stay at the Sultan. The hotel is ideally located just a 3 minute walk to the beach and the beachfront bars and restaurants. The apartments are spacious and very clean. The staff are tentative to their duties. The pool is a great spot to chill out. I will defiantly be back again……and highly recommend the hotel….. Padraig
lovely hotel and staff. in a residential area but short walk to beach promenade. long promenade. 20 min walk to marbella centre. beautiful bar and resturant, a la carte food. large apartments, with kitchen, dining area and lounge. seperate large bedroom and very well equipped bathroom with many toiletries.