Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Casa Florestos
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
About
Iconinc house in Estepona old town
Read more
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL STYLE
Quaint
Location
Calle de Aurora 16, 29680, Estepona Spain
Name/address in local language
Getting there
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 0
- 0
- 0
- 0
- 1
Time of year
Traveller type
Language
Selected filters
- Filter
Sort by:
Detailed Reviews
We booked 2 nights through Booking, from the 29th until the 1st of May. We paid with a credit card 180 euros and received an email confirming the reservation here. When we arrived in Estepona on the morning of the 29th, we sent a Whatsapp to the owner to ask about the check-in time, but to our surprise, she called us saying that she hadn't received anything from Booking and that the house was already booked.
When she spoke with us you could tell she had no concern for our situation or where we could stay the weekend (that weekend the hotels had no rooms available). We called Booking.com and as I suspected it was her mistake. Eventually, and only because she was obliged by Booking.com, she sent us an alternative option of a friend's B&B which we rejected because we didn't like it. Booking never sent us another option. We were only able to find a hotel room for one night, 207 euros, and had to leave the next day.
Booking has compensated us with a credit of 27 euros XD, and of course, the owner 0 euros. If I had made this mistake, I would have paid for the difference and offered a free weekend at another time. So, if you book in Casa Florestos, be careful if you don't want your holidays spoiled.
We all make mistakes, but she doesn't take responsibility for hers..
When she spoke with us you could tell she had no concern for our situation or where we could stay the weekend (that weekend the hotels had no rooms available). We called Booking.com and as I suspected it was her mistake. Eventually, and only because she was obliged by Booking.com, she sent us an alternative option of a friend's B&B which we rejected because we didn't like it. Booking never sent us another option. We were only able to find a hotel room for one night, 207 euros, and had to leave the next day.
Booking has compensated us with a credit of 27 euros XD, and of course, the owner 0 euros. If I had made this mistake, I would have paid for the difference and offered a free weekend at another time. So, if you book in Casa Florestos, be careful if you don't want your holidays spoiled.
We all make mistakes, but she doesn't take responsibility for hers..
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Double check with the owner if you booked on a online platform. And careful in general because...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Casa Florestos, Owner at Casa Florestos
Responded 31 May 2023
There was never any intention or legal possibility to avoid taking responsibility for the double booking. No accommodation provider wants them, but unfortunately people make mistakes. We can only apologise, make recompense, and ensure that it does not happen again. We have already done all of those things. Accommodation providers are not paid any money by Booking.com until after the guest has left. The person who left this review had their reservation cancelled by Booking.com and did not stay with us. In the case of a double booking, guests booking via Booking.com are entitled to alternative accommodation, whatever that may cost. Booking.com usually source alternative accommodation for the guest. Any difference in cost is invoiced to the original accommodation provider, Booking.com retaining the original payment. This is part of the legal agreement we signed with Booking.com. Accommodation providers pay for their mistake, not Booking.com. The accommodation at Casa Florestos cost 90 euros a night and the guest booked for 2 nights. That weekend was extremely busy, and most places were sold out. Under no duress from Booking.com, we suggested a comparable alternative at 120 euros a night. This was nearby and had 100% 5-star reviews. Our suggestion was refused by the guest saying they would normally only stay at El Pilar or Estepona Plaza, which are probably the most expensive hotels in Estepona old town. I can only assume the guest told Booking.com the same thing and that was why they searched for no alternatives. The guest decided on 1 night at Estepona Plaza for 207 euros. They were entitled to and offered the cost of a second nights’ accommodation. Booking.com would have refunded the money to the guest and invoiced us. Initially the guest asked for and agreed to spend a second night at Casa Florestos. When we messaged the guest to ask what time they were arriving, the guest replied saying they had decided to go home and no longer wished to communicate with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found. • Try changing or clearing your search to read questions and answers.
"Double check with the owner if you booked on a online platform. And careful in general because the owner will not fix any problems."Read full review
Share your best travel photo
Let the world see your hotel experience through your eyes.
LOCATION
SpainAndaluciaProvince of MalagaCosta del SolEstepona
NUMBER OF ROOMS
3
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCASA FLORESTOS | Guesthouse Reviews (Estepona, Spain) - Tripadvisor
Frequently Asked Questions about Casa Florestos
Which popular attractions are close to Casa Florestos?
Nearby attractions include Museu de Vestidos de Papel (8.0 km), Espai Cultural dels Canals d'Urgell (7.5 km), and Sala ONE (7.9 km).
What are some restaurants close to Casa Florestos?
Conveniently located restaurants include La Boscana, El Vidari, and Restaurant La Il Lusio.
Are there any historical sites close to Casa Florestos?
Many travellers enjoy visiting El Merengue Camarasa (12.7 km).