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Dorint An der Messe Koln

Traveller (251)
Room & Suite (85)
Dining (18)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
56Restaurantswithin 1 km
9Attractionswithin 1 km
813Reviews
251Photos
9Q+A
36Room tips
Traveller rating
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  • 140
  • 33
  • 24
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Popular mentions
Staff are terrible. Very rude. Would advise never to travel to this hotel. Staff will happily abuse guest but if anything is said back they will run to management. They will deal with you and there customer service is even worse! Avoid at all cost!
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Response from 16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln
Responded 2 days ago
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you. We would be delighted if you would give us a 2nd chance, so that we can show you that we can do better. Best regards yours Dorint Team Cologne
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My wife and I travel a lot. And it's safe to say this was the worst reception we've ever seen. VERY unpolite staff behind reception. Give 0 information about as little as where we can take the elevator. F.ex: We ask a "card" to enter the spa. They only give us a chip card to
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Response from 16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln
Responded 12 Feb 2019
Dear client, your feedback is very helpfull and highly appreciated. It helps us to work on our issues and optimize our daily work for a better relationship to our guests. These important feedbacks gave us the chance to avoid further mistakes of our staff and to make further stays as much comfortable as possible. Our team of the DORINT An der Messe Köln would be very happy to get a second chance to persuade you from our high service quality. Kindest reagards from Cologne, yours Dorint Team Cologne Messe
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We had a great stay at the Dorint. The room was spacious, tidy and quiet. The breakfast is fantastic. The only disappointment was the pool and spa area: the pool is cold and austere, and for any non-Europeans the naked-only spa may be offputting or at least take a lot of getting
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Stayed for two nights to visit the markets. We did request to cancel our booking but, despite giving 2 months notice and it being one of the busiest weekends of the year, our request was refused and full payment was demanded. I'm sure the hotel would have managed to fill the
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Great buffet breakfast in the morning. I would book somewhere else for the evening dinner as it is very packed, rather expensive and not very refined food. Very helpful at the reception. They recommended us to park on the street behind the hotel which is much cheaper than the
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Response from 16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln
Responded 26 Nov 2018
Dear Client! We thank you for your positive review and we are very happy you enjoyed your stay at the Dorint An der Messe in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team
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Room 513
TV Bedienungen sollten sauberer sein.
Heizkörperbad mit Wasserlache.
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12345617
What is the best transport from Cologne airport to hotel. I will be travelling in April 2018
Train and tram.
0 votes
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タバコは吸える部屋がありますか
Vielleicht
0 votes
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12
"Avoid rooms on the main street"
"Do not use hotel parking, just besides the hotel a ground offers parking for 10 euros / day"
"use the Spa facilities and enjoy the breakfast room for as long as possible"
"Top floors overlooking the city"
"Ask for a back-facing room higher than the 6th floor for absolute quiet."
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1234568
PRICE RANGE
US$108 - US$589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dorint an der messe koln hotel cologne
FORMERLY KNOWN AS
Sofitel An der Messe
LOCATION
GermanyNorth Rhine-WestphaliaCologneDeutz
NUMBER OF ROOMS
313
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