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Mercure Hotel Severinshof Koeln City

Traveller (389)
Room & Suite (146)
Dining (21)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
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The 4-star Mercure Hotel Severinshof Köln City is right at the heart of the lively metropolis, in the popular Severinsviertel area. In just a few minutes, you can reach the old town, the famous cathedral, main train station, Lanxess Arena and exhibition center. The hotel has 253 modern non-smoking rooms with free WIFI. We have 6 rooms that can accommodate up to 200 people available for your event. At RELAX - FOOD, DRINKS & YOU, you can eat and drink in a relaxed lounge atmosphere with a large sun terrace.
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Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
1,362Reviews
441Photos
21Q+A
67Room tips
Traveller rating
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  • 31
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Popular mentions
As accor gold member booked this hotel. Checkin was ice cold and here is your room card succes. Of course the gold member benefits not received. After finding the room #501 ellevators go to 4th floor 5th floor only accessable by stairs. Would be nice if they would give some
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Thanks to all the staff for making our stay so welcome!! From the check in to the restaurant and the house keeping staff all were incredibly helpful. Regarding the rest of the hotel the room was quiet and comfortable and the breakfast substantial with a wonderful array of food.
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded 1 week ago
Dear Mercure guest, Thank you so much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City
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We like this hotel especially because it’s very central. It is close to supermarket, shoppings and public transportation. The staff is very friendly. Also the room is spacious and comfortable.The rate is reasonable.
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded 4 weeks ago
Dear Mercure guests, Many thanks for this lovely comment following your stay with us. We are delighted to read your satisfaction with our staff, room and our location. We are looking forward to welcome you for your next visit in Cologne. Kind regards, your team from Mercure Hotel Severinshof Köln City
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The hotel is very well located, next to a metro station. Within 10 minutes you arrive at the central transtation or you you can even walk there in about 20 minutes. It's a calm location not far from the shopping area and the bars in the south of Cologne. The hotel staff is very
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Review collected in partnership with Accorhotels.com
Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded 4 Dec 2018
Dear Anita, Many thanks for this kind comment following your stay with us. We are delighted to read your satisfaction with our staff and our location. We are looking forward to welcome you for your next visit in Cologne. Your team from Mercure Hotel Severinshof Köln City
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- Difficult, slow and unwelcoming checkin - Room smells of smoke...in a non smoking room - Air con is overridden to heat, but it’s 25 degrees outside and so hot in the room. Opening the windows is fine, but too load and not ideal to sleep - Blood stain on the carpet - No irons
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded 25 Oct 2018
Dear Mercure guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. We are very sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Severinshof Köln City
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how do I buy a train ticket a ticket from cologne airport to your hotel Thanks Danny
We got a train from the airport (there is a ticket office) to Cologne station and then walked to the hotel.
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Is there parking available and if so, at what cost?
Dear Mercure guest, we have a public underground garage. The rate will be EUR 17,00 for 24 hours. The address for the car navigation system to find the garage will be: KLEINE SPITZENGASSE KOELN. Have a save journey to Cologne, your team from Mercure Hotel Severinshof Köln City
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We wish you a nice stay in Amsterdam. Kind regards, your team from Mercure Hotel Severinshof Köln City
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"Choose a room facing the courtyard it's quieter"
"Best views from the fifth floor, but not for those who have trouble with stairs."
"The quit rooms are located to the atrium"
"Rooms facing the courtyard are better. The ones facing the train line is susceptible to noise if the window is opened."
"The back of the hotel overlooks a rail station"
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PRICE RANGE
US$89 - US$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hotel colognemercure severinshof koeln city
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Süd
NUMBER OF ROOMS
253
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