Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.
We have booked Mercure Europaplatz Aachen for 3 nights to visit Aachen and it was a very good chose. The hotel is near the center and also near the fantastic wellness center: termen Carolus, where you must go for one day....TOP. Also TOP is the friendly and very helpful…
Spent a very good night, the staff was nice, the room was perfectly clean, the bed is comfortable.Pity that there is no blanket, only a quilt.I took the dinner included but it lasted a little bit too long this time.
Excellent hotel with very helpful staff. Very good breakfast with a good coffee machine. Good size car park, never a problem to come and go as space always available. 15 minute walk into Aachen centre.
Earlier in 2018 our booking for a room adapted to disabled people was cancelled for business reasons. We got in a conflict with the direction who refused to find (and pay) for an equivalent solution. In the meantime, the direction has changed and as the new board became aware…
"Higher floors have a better view"
"Superior rooms have free minibar with non-alcoholic drinks (+ beer). Worth paying the extra bid of money"
"I think that it would be useful to put some sort of image on the glass shower curtain."
"When the partying is up and down the corridors, no room is immune"
"Try to get a room away from the building works while they continue."