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4.0
#76 of 338 hotels in Hamburg
Location
Cleanliness
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Value
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Green
Family
Languages Spoken
English, German
Location
Luebecker Strasse 3, 22087 Hamburg Germany
Name/address in local language
Novotel Hamburg City Alster
1,446 reviews
Getting there
Somewhat walkable
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I stayed for 4 nights so I think I have a good overview of how good the hotel is.
There is a sauna and a hamam (the latter currently did not work), located on the 5th floor. It was very quiet on a Friday afternoon in June. There is an emergency button 🆘 in the hamam (dampbath)- don’t press it! It says « notruf » with a mosquito 🦟. It’s an emergency button and the staff comes running to you…
Breakfast is good, not as amazing as some people say. Lots to eat but not very varied, or at least not like I thought.
Room are cleaned and sheets are changed daily. There is a fridge in the room but no bottle of water 💧
C’est un hôtel très bien situé à qu’élues minutes à pieds du lac Alter, la chambre est jolie et très propre. Attention le hamam ne marche pas en juin. Et il y a un bouton rouge dans la cabine - ne le pressez pas, c’est un bouton d’urgence ! Il y a le sticker d’un moustique dessous 🦟 Le petit déjeuner est bien sans être extravagant, pas tellement varié que ça comparé à ce que peuvent offrir d’autres hôtel que l’on dirait d’entrée de gamme…
Mais très pratique car situé à 2 pas de la station de métro où la ligne 3 est directement desservie pour aller au port de Hambourg (U3 ligne jaune)
Merci 🙏 beaucoup
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at the Novotel Alster for two nights on a business trip to Hamburg. The hotel is easy reachable from the airport by taxi or public transport (with U1 and U3 station entrance right outside the property). Check-in was quick and efficient and given my Accor status I was also treated to a welcome drink.
My room was located on the second floor featuring a basic interior but was of decent size. Water and coffee making facilities were provided. Whilst it was not overly hot during the time I spend in Hamburg, the room certainly had issue with the A/C which did not really work (fan blowing but no cold air being delivered regardless of the selected temperature). Another small issue has been the relatively small pillow. The bathroom was clean with modern interior. Amenities being provided in form of two large dispensers of Rituals shampoo and shower gel.
Breakfast was served in the ground floor restaurant providing a very decent selection of hot and cold options. This included a very good selection of fresh bakery items.
Overall, I would rate the hotel/stay at 3.5 out of 5. The hotel has a few shortcomings; however, the location (at least in my case), breakfast and staff make up for this.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
We were given an upgrade, which we gladly accepted. The junior suite was very spacious, had a Nespresso machine and kettle. Bicycles could be parked in the underground car park free of charge. The breakfast room at the back was a bit noisy and the queue at breakfast wasn't so nice. The service staff were very friendly and immediately implemented requests. The location is also good - you can reach the Inner Alster in 5 minutes by bike. Otherwise very centrally located. We have been there several times and will definitely come back.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awful housekeeping in this Accor venue. Towels not replaced, came back after a days work and found not a single towel anywhere. Three calls to clueless reception barely able to speak German. Housekeeping will knock and enter despite sign on door. Surrounding area full of drug addicts and homeless. Lobby impossible as cold and incessant muzak. Staff basically clueless throughout.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel room was filthy, we stayed with my two little daughters and my wife. Drink marks on the walls, the gaps between the windows are so dusty that they look like mud, the room smells of dust. Photos are deceiving. Since the cleaning lady did not come to the room, we were forced to pay an extra 100 euros for the cleaning the next day. They opened the room again by making a payment in person at the reception, on the grounds that the door card did not work without payment. I can forward the letter regarding the payment and the hotel request letter. My 2-year-old daughter and I were kept waiting at the room door for 30 minutes. Definitely do not go with your family, especially your children.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a wonderful stay for 3 nights at Novotel City Alster. The suite was big and clean and everything worked. Breakfast had large variations to pick from and all from the staff was friendly. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
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Location
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rene Ykema, General Manager at Novotel Hamburg City Alster
Responded 20 Oct 2020
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive feedback. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. It`s not easy, but we do our best! Thank you again for sharing your experience. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
the breakfast was ok, although crowded with long queues. room description was wrong, there was supposed to be a desk in our room that we needed, but there was none and no action from the hotel after we complained. coffee/tee cups were not cleaned when the room was cleaned. also bedsheets were not changed even once during our three nights stay. not recommended.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This covers a few visits, we have stayed here multiple times and really like the location. It’s a typical Novotel but feels very recently decorated/opened, at the more modern end of their hotels.
Staff very courteous and professional - well, except one, I’ll come back to.
Rooms lovely and spacious, beds comfortable. Everything you’d need really.
Short walk to some lovely shops/restaurants in the nearby area, and you’re directly onto the u-Bahn outside the hotel, on a line that takes you to the waterfront (except this summer when the line was closed for maintenance past the Hbf)
We have always managed to park the car on Lubeckerstraße for free when visiting, which feels like a bonus.
Will definitely be back, but just wanted to make a special mention to the bar keeper who was there on our last two visits. Not sure if he was trying to be funny, but he came off as rude and obnoxious, and a world away from the service you’d expect pretty much anywhere. Could be we were misunderstanding him (we speak German) but he truly stood out, and especially amongst his colleagues who were lovely.
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Date of stay: July 2021
Value
Location
Service
Room Tip:Rear of hotel quieter than the main road…obvs!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
During my stay at the hotel, I was able to experience different aspects which left me with a mixed impression. The hotel has positive points, but also some disadvantages which could be improved. On the plus side, the hotel's location is ideal. It is located near a metro station, making it much easier to get around the city. Breakfast is also a highlight. A wide choice is available. The hotel's wellness area is another asset. With a space dedicated to well-being such as the sauna or gym. This adds a relaxing touch to the overall experience. As for families with children, the hotel offers a space specially designed for them. With a PlayStation and various puzzle games available. However, the staff are polite but sometimes lack warmth and enthusiasm. A warmer and more personalized welcome would be a big plus to improve the customer experience. In addition, the hotel lobby lacks interest. It is rather impersonal and lacks rest areas or spaces to cool off. A comfortable corner with seating and refreshing drinks could make the wait more pleasant for guests arriving early or waiting to check out. As for the rooms, they are quite basic. Although clean and well maintained, they lack character and charm. In summary, my stay at this hotel was average with positive points such as proximity to the metro, good breakfast, wellness area and children's facilities. However, the impersonal welcome, uninspiring lobby and basic rooms also played a role in my overall experience. Taking these aspects into account, I would recommend this hotel for a short and convenient stay, but there are areas where improvements could be made to provide a more pleasant and memorable experience for guests.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very conveniently located hotel (subway entrance directly at the building) for vacationers and business travelers. You are very fast at the port and the Alster. Everyone, from the reception, to the hotel bar and breakfast team, to the maid were extremely friendly and accommodating. Especially pleasant are the long breakfast times (until 10:30 a.m. during the week) and the first-class breakfast. The only downer: The lighting in the bathroom is not for the short-sighted or elderly. Shaving blind for 8 days is uncomfortable and not possible. Otherwise only recommended.
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Automatically translated
Date of stay: September 2024
Value
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Trip type: Travelled as a couple
Room Tip:Taschenlampe mitbringen. Im Bad ist es duster.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holt, United Kingdom51 contributions11 helpful votes
We saw several families and even dogs in the hotel so I would guess they would have a room that would suit you. Be sure to ask for a room at the back of the hotel it is very much quieter.
Dear Barbara,
we have an underground car park.
You can stay here for 18,00 Euro per night.
If you have more questions, don`t be hesitate to contact us direct.
Thank you and have a good journey.
Best regards
Nadine Flägel
The hotel is 10 minute walk to good restraurants.. The location is central and the hotel is comfortable with good staff and facilities. There are bus stop close by but we walked to most places. The hotel is typical 4 star and value for money. We were very satisfied.
Stanley, United Kingdom64 contributions31 helpful votes
Hi, like the other answer I also didn't see or expect (a hotel of this quality to have) a coin operated launderette. I didn't need the services of laundry cleaning during my stay in hamburg. I think there will be a public one within 2km.
There are more places to choose from in the Hamburg area.
PRICE RANGE
$203 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel hamburg alster hotel hamburg, accor hamburg alster, hamburg novotel
LOCATION
GermanyHamburg
NUMBER OF ROOMS
210
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
