Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#106 of 338 hotels in Hamburg
Location
Cleanliness
Service
Value
Above St.-Pauli-Landungsbrücken and the historic Alter Elbtunnel, in the center of maritime Hamburg, is the Hotel Hafen Hamburg located and offers an exclusive view over the Port of Hamburg and the River Elbe. The 380 rooms of the Hotel Hafen Hamburg are divided into six categories and are all equipped with wireless internet, telephone, mini-fridge,safe and flat screen television. The hotel restaurant "Port" with its summer terrace serves regional maritime and international cuisine. Guests may choose between the pub "Willis Bierstube" and the bar "Tower Bar", the latter 60 meters high above the port with a wonderful view overlooking the River Elbe and the St.-Pauli-Landungsbrücken. Since March 2015 the Hafen Diner Burger & Bar upgrades the gastronomic facilities within the Hotel. For business and social events of all kinds there are six conference rooms, among them the "Elbkuppel". The Hotel Hafen Hamburg is located in St. Pauli with acces to Underground and S-Bahn train in only 2-minutes-walk.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Marina View
Harbour View
Languages Spoken
English, German
Location
Seewartenstrasse 9, 20459 Hamburg Germany
Name/address in local language
Hotel Hafen Hamburg
1,458 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
My Wife and I stayed here for four days, originally booked it 2 years ago but was cancelled by the Hotel due to the Covid situation. Their policy is not to issue refunds but vouchers even though this was certainly not our fault. I will start with getting into the Hotel. the Station is right beside the Hotel so you would think this would be handy. Wrong. There are a million steps up to the Hotel and we nearly had a Heart attack trying to climb them with our bags. OK if you are twenty but at almost 60 I would not recommend it. When we arrived to the top we came on a door that turned out to be a closed Restaurant ( no sign on it ). We went around the back and saw a similar door with people out smoking and passed it by. No sign for the Hotel entrance/reception. Having walked around this three times looking for a way in ( in the pouring rain ) we finally discovered that this was the entrance, you had to stand back about twenty yards to see the sign though. Check in was very overcrowded and the girl we dealt with used a tablet to get us to enter our details. It was spotty to say the least, would not accept the phone number and after some 25 minutes proceeded to crash completely. She then reverted to good old fashioned paper to check in. The room, supposedly a "Captains room", was very small and cluttered and the bed consisted of two three foot mattresses shoved together. That was bad enough but it had two small three foot duvet type covers instead of proper bedclothes which consistently fell off both of us all night long. Quite frankly it was awful. Did not bother with the breakfast, a bit of a push at €23 per person. Far better options downtown or even the station. There was no Hotel Bar open ( the nautical themed one they have is closed so we could not get a drink on arrival. There is a Tower Bar which opens around 6pm till 2. We tried that on the Saturday night around 11 and queued all the was down the Hall and stairs and after forty minutes of that had enough and returned to our cramped room. Saturday night downtown Hamburg near the Reeperbahn, not a good way to end it. The Hotel is listed a a four star but hard to see how that can be with the lack of facilities, couldn't even manage to get a drink in it. The Staff very all very nice and genuinely helpful but it was a disappointing experience. finally, if you are anyway old or infirm, don't! When retuning we went out the back way and around a long winging sloping road back to the station. Could not face those stairs again with bags now much heavier with shopping etc. Ben
Read more
Date of stay: October 2021
Rooms
Location
Service
Room Tip:Â Ours was 503 and it had a poor view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a nice place in a friendly neighborhood close to the Elbe. The hotel is a maze of corridors and offers rooms in the main building as well in the newer annexes. We were offered a room in the adjacent building, quite small, but all of the amenities that we needed were present. There was no cupboard, but little space with coathangers. The bar area of the restaurant has an authentic feel and is worth a visit. We had a meeting in one of the rooms (Elbe) which was in fact a bit cramped for the number of people. The Hotel offers a great breakfast, but that does not come cheap and at E27,50 it is priced at a high level. You have plenty to choose from, though.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Grünthal, Gästeservice/Empfang at Hotel Hafen Hamburg
Responded 9 Jun 2023
Dear Guest, thank you for this kindful feedback! Hopefully you visit us again in the future. Best regards and see you soon in Hamburg, Your Guest Relations Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcel Kollosche, Gästeservice/Empfang at Hotel Hafen Hamburg
Responded 4 Aug 2022
Dear Guest, thank you for your positive feedback. It´s very nice to hear that you had a great time in our beautiful city. With kind regards Your Reception-Team from the Hotel Hafen Hamburg
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positives: The service from the hotel staff was good and the breakfast was very good with plenty of choice.
Negatives: The room was very poor. There was no tv in the room. Also there was no kettle in the room to be able to make a hot drink with. To add to not being able to make a hot drink, the bottled water that they left in the room each day cost €5, rip off. There was no way of controlling the temperature in the room. Sometimes the temperature in the room was ok, other times it felt very cold in the room. As for the bathroom, the shower was a joke. The side of the shower only had a glass panel covering half of it, so if you had the shower head facing the wrong way, you ended up flooding the bathroom floor. Also the drainage from the shower was almost non existent. By the time you had finished having a shower your feet were covered by water and if you stayed in the shower too long you were in danger of the water pouring over the side of the shower unit onto the bathroom floor. As well as the shower being bad there was an issue a few times with the toilet not flushing properly. The only good thing about the room was that it was quite spacious.
Overall hotel ok, room awful. Thankfully because I was staying there with work, I didn’t have to spend too much time in the hotel.
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
a group of 14 of us went to hamburg. 10 of us stayed in this hotel. 5 double rooms which where more like single rooms as 2 of us struggled to move about in the room. On the first night I got home one of the travellers staying in another hotel was in are bedroom. He said he asked for me at reception so they give him a room key and even directed him to my room. I hardly knew this man so was surprised they even allowed this. But it was fitting that the hotel looked something out of a murder mystery novel. Also one of the rooms had a terrible smell coming from the toilets. Only good thing was the location as was close to all shops and train station
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelHafenHamburg, Leiter Front Office at Hotel Hafen Hamburg
Responded 24 Jan 2020
Dear Guest, thank you for your feedback. First of all, we are very sorry for the issues while your stay. The comments, like giving your room number and key to another traveller from your group, we will of course forward to the responsible colleagues. We are looking forward to welcoming you again soon. Best regards from the Port of Hamburg, Your Guest Relation Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotels in Hamburg were expensive during my stay, and this was no exception. I did not see before I booked that to access the hotel you have to walk 100 stairs up from the harbour side station. That or go to another station and walk past a homeless hostel near the Reeperbahn where lots of men were sitting drinking and waiting for the hostel to open. I think this needs to be better publicised before booking.
I checked in early as I had arrived early and there was a charge of 40 euros for this but I was tired and wanted to get settled before going out exploring. Finding the front door of the hotel was a challenge as there were building works going on where the 100 stairs ended and that door was blocked so I was directed around the outside of the hotel by a staff member.
They said they had upgraded me from a Captain’s room to a family room but I also heard them telling the same thing to the next two people to check in so it was hard to feel special. The room was very large (for one person!) with a view of the other block of hotel rooms. It would have been nice to look over the harbour but I guess this is another extra charge. It was quite old fashioned and appeared to have been remodeled in the 80s using lots of wood panelling. But not updated since.
When I got to the room the TV was not working, nor was the desk lamp. I reported them both and the TV was fixed. The only English language channels were several news channels including BBC, CNN, Al Jazeera and CNBC. And the TV did not allow screen mirroring so I watched stuff on my iPad. The lamp was not fixed until I complained again on the second day. As this was the nearest light source to the desk, it was annoying.
There was a bath in the bathroom with a shower over it and the room and the bathroom were both clean. Although the towels could be larger and newer, they were quite small and frayed. There was a mini fridge and safe in the room but no kettle. Fortunately I had my travel kettle with me. There was plenty of hanging space including a separate space for coats. It was not possible to control the heating in the room and it was a bit hot for me.
My stay was just OK but if I return to Hamburg I will be giving another hotel a try in the hope of finding one that focuses on the quality of their offering, this one appears to be just focused on getting money out of the guests for the minimum return.
Read more
Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice location. Slowish front desk, check-in took time with useless datafilling. Broken elevator. Bad coffee in the breakfast. Paying in advance is pain in the ass in general and in particular because of company reimbursent. Some rooms noisy due to railway.
Read more
Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcel Kollosche, Gästeservice/Empfang at Hotel Hafen Hamburg
Responded 4 Aug 2022
Dear Guest, thank you for taking the time and giving us this feedback. We are very sorry to hear that you had some issues during your stay. The datafilling is based on a german law called "Bundesmeldegesetz" which is causing obligation in germany. You are always free to choose our flex-rate, which is without any payments in advance and including the best cancellation option till 12 noon on the day of arrival. We are very thankful for your suggestions. They will help us improving our servicequality. With kind regards Your Reception-Team from the Hotel Hafen Hamburg
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are quite smaler than they appear to be from the hotel fotos. However the rooms are Nice and clean. We paid for a city view but Got parking spot view to the hotel yard. A lot of the waiters in the hotel restaurant let us wait for a long time, and we did not get service before we asked a waiter the third time. Some of the waiters’ service was really bad and they had bad attitudes. 2-3 times we visited the restaurant for breakfast or a drink the waiters placed us at a table where the table was still dirty from the previous guests which was Strange (Corona or not) - However we should ware a mask (ofcourse). We will probably use another hotel the next time we visit beautiful Hamborg.
Read more
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Robu, Gästeservice/Empfang at Hotel Hafen Hamburg
Responded 5 Aug 2020
Dear Guest, thank you for your feedback about your stay. We are sorry for the issues while your stay. Please give us an other chance to convince you from our hotel. Best regards from the Port of Hamburg, Your Guest Relation Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be careful. You will not get the room you have booked, and they will try to charge you much more, when you arrive to this hotel. Watch out - this hotel is cheating !! We had agreed a nice room with a view (paid full price for a captains room) and we were moved to another building and turned out to a sag, dark and unsecure street. Be careful !!
Read more
Date of stay: September 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a very enjoyable stay here, fantastic location for us. Only a few minutes walk from Landungsbrucken station & a pleasant walk along the river side in to the City. The staff were so helpful & friendly & we had a great time
Read more
Date of stay: February 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Grünthal, Gästeservice/Empfang at Hotel Hafen Hamburg
Responded 16 Feb 2023
Dear Clare, thank you for this kindful feedback! Hopefully you visit us again in the future. Best regards and see you soon in Hamburg, Your Guest Relations Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guten Tag,
vielen Dank für Ihr Interesse - gern können Sie einen Hund mitbringen, wir berechnen EUR 25,00 pro Tag.
Bis bald an der Waterkant!
Anja Schmitt
There are more places to choose from in the Hamburg area.
PRICE RANGE
$240 - $343 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgSt. Pauli
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
