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Sofitel Hamburg Alter Wall
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About
4.5
#46 of 338 hotels in HamburgLocation
Cleanliness
Service
Value
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Fitness / spa changing rooms
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
River View
Luxury
Languages Spoken
English, French, German
Location
Alter Wall 40, 20457 Hamburg Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Fuhlsbuettel Airport
9 km•
See all flights
Rödingsmarkt
3 min•Hamburg U-Bahn
Stadthausbrücke
4 min•Hamburg S-Bahn
Car Hire
181 Restaurants
within 0.5 kilometers
3,149Reviews20Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Detailed Reviews
Stayed at the Sofitel during a recent 2 day business trip to Hamburg.
Hotel has excellent Covid procedures beginning with the check in and the possibility to order the breakfast in your room or downstairs in the restaurant, where social distancing is strictly enforced.
Room was very comfortable and had all of the usual Sofitel touches such as a Nespresso machine and kettle in the room, even during Covid restrictions, which is a nice touch.
Breakfast was excellent and served directly to the table as the usual buffet concept is currently forbidden.
We managed to hire a conference room on the first floor for a business meeting which was also very helpful in these challenging times.
Highly recommended and hope to be back again soon!
Hotel has excellent Covid procedures beginning with the check in and the possibility to order the breakfast in your room or downstairs in the restaurant, where social distancing is strictly enforced.
Room was very comfortable and had all of the usual Sofitel touches such as a Nespresso machine and kettle in the room, even during Covid restrictions, which is a nice touch.
Breakfast was excellent and served directly to the table as the usual buffet concept is currently forbidden.
We managed to hire a conference room on the first floor for a business meeting which was also very helpful in these challenging times.
Highly recommended and hope to be back again soon!
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emiel van Dijk, General Manager at Sofitel Hamburg Alter Wall
Responded 31 Jan 2021
Dear Mr. davlew14r, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Your Sofitel Team Hamburg Alter Wall
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is modern. The room is spacious. However, they did some mistakes during my stays When I complained about it, the reception said they would do something nice for us as a compensation. But they never done it. The mistakes that they made was regarding the taxi that we reserved from airport to the hotel, and from hotel to the airport had never arrived. It happened twice. It happened such a long time ago, I rather not discuss it in details. Also, I do not want anybody to lose job or get yelled at. I do hope that you have solve the problem by now. I suggest your concierge has to always double check making sure the taxi from/to airport arrived, and the taxi driver has the patience to wait for at least 15 minutes more at the airport. I also suggest the management to offer more room upgrades (if available) to any member; to keep your guests are happy, especially in case your team made mistakes. Other great 5-star hotels does it too.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Did a short stay here after a cruise arriving in Hamburg. Smooth and professional check-in by a friendly young lady. Our luxury room on the 7.th. floor was of great comfort and came with nice canal view as well as view of the Hamburg skyline. Room was clean and the bed comfort was excellent as it always is with the Sofitel My Bed concept. Proactive and excellent Accor loyalty recognition. Excellent service in the bar. Breakfast was great. And of course, the location is as good as it gets in Hamburg - just perfect, in walking distance to the Rathaus, exclusive shopping, the canals, the Alster lake and the new developments in the nice harbour area.
Only negatives were (as other reviewers have posted before me) that a house keeping lady locked herself into our room at 11 AM without knocking first (it is beyond my comprehension how this practise in accepted and possible in a 5 star rated hotel) and that the check-out was really poor. In spite of these shortcomings, all in all we had a most enjoyable stay here, and I would gladly return to this hotel on a later occasion.
Only negatives were (as other reviewers have posted before me) that a house keeping lady locked herself into our room at 11 AM without knocking first (it is beyond my comprehension how this practise in accepted and possible in a 5 star rated hotel) and that the check-out was really poor. In spite of these shortcomings, all in all we had a most enjoyable stay here, and I would gladly return to this hotel on a later occasion.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 17 Jan 2020
Dear Kenneth G, thank you so much for your positive review as well as your feedback regarding your experiences during your stay. Constantly we are working on improving our guest experience and therefore greatfully accept your feedback. We are so glad to hear that you still had a great stay with us at Sofitel Hamburg Alter Wall. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That’s why we are very happy about the fact that our exclusive MyBed concept turned your night to magnificent sleeping experience. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel for 2 nights with my family in 3 rooms. The stay was heavily effected by the COVID-19 situation in Germany. Breakfast buffet was cancelled and the alternative was a very confusing experience. The breakfast options are fine but its far away from the breakfast buffet you can normally expect in a Sofitel around the world.
The spa and pool was closed due to the COVID-19 situation. So many of the services that normally makes people choose a 5 star Sofitel over a cheaper option was cancelled.
In general service and preparations was not 5 star at all. Our booked connecting rooms not connected until requested. No mugs, glasses or water in rooms until requested, No slippers and bathrobe for all guest before requested.
All in all it felt like you moved in to an unprepared room and you had to ask for everything.
If you are an Accor member don’t expect anything from you status benefits. As a gold member i wasn’t offered anything and wasn’t recognized as a member at all. Maybe everything cancelled because of the COVID or maybe they only care for Platinum and Diamond status?
All in all a disappointing Sofitel experience which didn’t provide value for your money . They didn’t do anything to make up for the many cancelled services and the stay didn’t feel like a 5 star high end Accor hotel.
The spa and pool was closed due to the COVID-19 situation. So many of the services that normally makes people choose a 5 star Sofitel over a cheaper option was cancelled.
In general service and preparations was not 5 star at all. Our booked connecting rooms not connected until requested. No mugs, glasses or water in rooms until requested, No slippers and bathrobe for all guest before requested.
All in all it felt like you moved in to an unprepared room and you had to ask for everything.
If you are an Accor member don’t expect anything from you status benefits. As a gold member i wasn’t offered anything and wasn’t recognized as a member at all. Maybe everything cancelled because of the COVID or maybe they only care for Platinum and Diamond status?
All in all a disappointing Sofitel experience which didn’t provide value for your money . They didn’t do anything to make up for the many cancelled services and the stay didn’t feel like a 5 star high end Accor hotel.
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Date of stay: July 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebastian Werner, General Manager at Sofitel Hamburg Alter Wall
Responded 31 Jul 2020
Dear Mr. Frog, Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, the Hamburg Senate has imposed strict conditions on the hotel industry, which we of course adhere to. We as a team give everything to ensure that our guests have a quiet and relaxing stay. Please contact us personally under the email h5395@sofitel.com to find a common solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Team Sofitel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 6 nights during New Year. Our expectations were high, since it was a 5 star Sofitel in the heart of Hamburg. We also signed up and pre paid for the New Years dinner, which were a cost of 660 euros for two persons. However, staff was not friendly at the hotel, room a bit warned down, cleaness not that great, a huge line up for breakfast and the new year dinner/boat trip, was also very un/ organized. The positive were the location/ right in the heart of Hamburg.
It is not a five star hotel/ more 4/ star. Due to many small inconveniences and the lack professionalism from staff in general.
It is not a five star hotel/ more 4/ star. Due to many small inconveniences and the lack professionalism from staff in general.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SebastianW3487, Guest Relations Manager at Sofitel Hamburg Alter Wall
Responded 13 Jan 2020
Dear Shansen187, thank you that you took the time to write about your experiences at Sofitel Hamburg. In the name of the hotel I apologize for any inconvenience during your stay and like to assure you, that we will take your comment very seriously and will re-train our staff to fulfill our high Sofitel standards and make every guest feel welcome. We are looking forward to be able to host you again. Best regards from Hamburg Guest Experience Team Sofitel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were two couples who traveled to Hamburg to go shopping and experience New Years eve. We checked in at Sofitel the 30/12 pretty late at 23.00 there where no vale or help with the bags. Fine by us if it was a 3-4 star hotel but not if it is a 5 star. We checked in, the rooms are nice big bathrooms and much space for clothes etc. in the mini bar there where a empty water bootle and one one the table as a gift from the hotel. So in the morning I asked the receptionist if she could send up som water to our room. Then you would think that they would do it immediately but no, had do tell them twice more that we really needed water to the room. The girl at conceriege service is really helpful and nice. From 09.00-11.00 they will knock on your door or just go in without knocking to ask if you want towels etc I respect for the guest. The bar downstairs is really slow it takes them 20 minutes to make a latte and 10-15 minutes to serve you a glass of wine. So I would say that they don’t deserve 5stars but a weak 4 would be enough.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is not our first time in this hotel. Our room was basically okay, but with too much furniture. The desk blocked access to the small balcony. The breakfast concept, during the current CORONA situation, I would not rate it at a 5 * level. The display of the various dishes was simple and not stimulating. We have stayed in different hotels during this extraordinary time and I think an a la carte service would be better for the overall standard of this SOFITEL Hotel. The hallway to our room had a not very pleasant smell (somehow a combination of air conditioning, humidity and carpet). We know that differently from the SOFITEL in Munich, for example. So it was really just an average stay for us and not exceptional.
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Date of stay: August 2020
Location
Cleanliness
Service
Room Tip:Â Be sure to book a room facing the fleet. So you have a really nice view of the water. You can...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebastian Werner, General Manager at Sofitel Hamburg Alter Wall
Responded 31 Aug 2020
Dear PROTECTHEENVIRONMENT, Thank you for taking the time to give us feedback on your experiences during your stay. We are always working on making our guests' experience at Sofitel Hamburg Alter Wall even better and in order to achieve that we need your feedback. We don't see this feedback as negative criticism, quite the contrary: we are constantly working on improving our services to ensure that our guests always have an unforgettable stay in Hamburg. Therefore we gratefully accept your suggestions. We regret that these aspects have negatively affected your stay with us. Due to the hygienic and health safety requirements to contain the Covid 19 pandemic, some services in our house are only available to a limited extent. We always try to offer the best combination of protecting the health of our guests and staff as well as the highest possible quality of service. Sometimes this takes some time to find the optimal solution for all challenges. Thank you for your understanding. Nevertheless, we would be very happy to see you again in Hamburg soon. Best regards Your Sofitel Hamburg Alter Wall Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hamburg is a beautiful city and the location for Sofitel Alter Wall makes your life easier if you want to walk around town and enjoy most of its attractions.
The hotel has a very nice SPA area and a great breakfast buffet. Room could be slightly larger to be 100%.
The hotel has a very nice SPA area and a great breakfast buffet. Room could be slightly larger to be 100%.
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Date of stay: November 2021Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My boyfriend and I stayed here in summer 2019 and had a great time. The hotel is beautiful and the receptionist was friendly. We spent most of our time exploring Hamburg so we unfortunately didn't have any opportunity to enjoy their pool, but it looked nice. The room was very well equipped and clean, but small. The bed was comfortable. The shower area was tiny but I guess it's usually like this in Hamburg (where land can be so expensive). I liked the breakfast and appreciated the fact that everything was still available and nicely presented even though we went to eat last minutes. The staffs were also accommodating. Overall, it was a great time and we will return here if we go to Hamburg again.
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Date of stay: July 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SebastianW3487, Director of Sales at Sofitel Hamburg Alter Wall
Responded 2 Feb 2020
Dear sasithonta, Thank you so much for your wonderful feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you back soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Originally we had a reservation in April but had to cancel due to travel restrictions. It was a non-refundable booking but Sofitel was nice and pushed it forward to June. Same story and this time they "parked" it in November and then we could call whenever travel was possible. In the end we ended up in Hamburg end of July. Thanks for the good service on our booking. The hotel is really nice and handling the Covid restrictions in a good way. Location couldn't be better. Room was great with beautiful views over the city. So far everything was perfect but the bed was really strange. It was like the top mattress was a duvet stuffed under the sheet. The result was that the doublebed had a small top in the middle which gave you a feeling of rolling out of the bed (exaggerating a little bit but the top was visible looking at the bed!). We realized the problem the first night but since we only had three nights we didn't complain - wanted to keep the room (#7306)! No one asked if we enjoyed the stay a check-out and since there was people waiting in line we didn't mention it. Parking at the hotel was good and at a reasonable price. We would stay here again.
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Date of stay: July 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebastian Werner, General Manager at Sofitel Hamburg Alter Wall
Responded 31 Aug 2020
Dear CopenhagenGlobe, Thank you so much for your positive feedback regarding your stay at SOFITEL Hamburg Alter Wall. Due to the hygienic and health safety requirements to contain the Covid-19 pandemic, some services in our company are only available to a limited extent. We always try to offer the best combination of protecting the health of our guests and staff and the highest possible quality of service. We are pleased to hear that the protective measures we apply meet with the approval of our guests and thus convey a good feeling. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That is why we regret to hear that the sleeping quality did not meet you expectations. It is possible to adapt our Mybed to the wishes and ideas of our guests. With your next booking we are gladly at your disposal to help you find the perfect sleeping comfort. Please do not hesitate to contact us. Beside that we are happy that we could meet your expectations and turned your stay with us into an pleasant experience. We hope we can welcome you very soon in our hotel again. Best regards Your Sofitel Hamburg Alter Wall Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry didn't use it x
The Sofitel was around $200 per night and does not include breakfast. I recommend a coffee / pastry shop for breakfast, a light lunch, and a nicer dinner. That will run 100-125 Euro per day for a couple.
Great unassuming restaurant, within walking distance of the hotel, if you like fish is the Alt Hamburger Aalspeicher
Yes it’s for free but seems to be closed frequently.
We actually took a train from Copenhagen and took a taxi from the train station but we took the subway to the airport witch is only a block from the hotel the station you want to get off is call Stadthausbücke. Is the S1 line
"Be sure to book a room facing the fleet. So you have a really nice view of the water. You can book a romantic package."Read full review
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ALSO KNOWN AS
sofitel hamburg alter wall hotel hamburg, accor hamburg alter wall, hamburg sofitel
LOCATION
GermanyHamburgHamburg-Altstadt
NUMBER OF ROOMS
241
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Claim Your ListingSOFITEL HAMBURG ALTER WALL | UPDATED 2024 Hotel Reviews (Germany) - Tripadvisor
Frequently Asked Questions about Sofitel Hamburg Alter Wall
What are some of the property amenities at Sofitel Hamburg Alter Wall?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Hamburg Alter Wall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Hamburg Alter Wall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Hamburg Alter Wall?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
Are there opportunities to exercise at Sofitel Hamburg Alter Wall?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sofitel Hamburg Alter Wall?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Hamburg Alter Wall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Hamburg Alter Wall?
The staff speaks multiple languages, including English, French, and German.
Does Sofitel Hamburg Alter Wall have any great views?
Yes, guests often enjoy the river view available here.
Is Sofitel Hamburg Alter Wall accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.