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Crowne Plaza Hamburg - City Alster

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Traveller (418)
Room & Suite (207)
Dining (36)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This 4-star hotel is located in Hamburg's popular St. Georg/Hohenfelde district, just 200 m from the Alster Lake. It offers free WiFi throughout the property. Crowne Plaza ® Hamburg – City Alster offers nonsmoking accommodations and its rooms feature a flat-screen TV and air conditioning. Some room categories offer access to the Club Lounge. The Blue Marlin restaurant and bar serves rich buffet breakfasts, international dishes, drinks and Hamburg specialties. A bus stop opposite offers connections to Hamburg city center in 5 minutes. Crowne Plaza ® Hamburg – City Alster is a great choice for travelers interested in convenient public transportation, city trips and musicals.
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Property amenities
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Residential Neighbourhood
Safe
HOTEL CLASS
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Location

Full view
92Great for walkers
Grade: 92 out of 100
136Restaurantswithin 1 km
19Attractionswithin 1 km
1,265Reviews
603Photos
11Q+A
88Room tips
Traveller rating
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Popular mentions
Exelent service and the new rooms are very nice, breakfast is good and plenty, but a lot of refurbishment going on at the moment, so that the pub was closed and the bar is not really they appealing. All in all a good place to stay.
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The photos of the hotel are misleading: They should rooms with a chair were you can sit and do some writing or reading. My room had no chair, and when I asked about that with the reception, I was informed they had none available. So if you like to stand in your hotel room or
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Response from GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster
Responded 1 week ago
Dear Cficfi, , thank you for taking the time to tell us about your experience at the Crowne Plaza Hamburg-City Alster. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Due to the fair at the weekend and the renovation work, all chairs were taken. Once the renovations are completed, each room will be equipped with a chair - we promise! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Hannes Dreher, General Manager
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The rooms were clean and nice, but a bit loud, and the bathroom was in good order too. In general, we got everything we needed. Friendly staff and good breakfast. Stayed here for 4 nights. The food is excellent for breakfast and also in the evening at the Blue Marlin restaurant.
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This hotel is currently undergoing renovations and I had the chance to stay in one of the already renovated rooms. The room was extremely clean and sleek looking, the bathroom very functional and modern. I had a good stay there and can highly recommend this place once all rooms
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To be fair to the management, they are trying to minimize the impact of the remodeling. I was not very happy when I booked in to my room at the same time as two of my work colleagues. We got three different standard rooms, and were charged two different rates. We brought this
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Response from GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster
Responded 2 weeks ago
Dear 101daveg102, thank you for having taken the time to share with us your observations and impressions following your visit. Yes we are remodeling at the moment to improve our hotel. We recommend you to book directly on IHG site next time, there you have a best price guarantee! I hope that we will have the opportunity to welcoming you back at the Crowne Plaza Hamburg-City Alster. Kind regards, Hannes Dreher, General Manager
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Do you have parking ?
Yes, them have a private parking
0 votes
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Hi No shuttle to or from airport.We used taxi.You can download mytaxi appThis is a great app.Similar to Uber however Uber pulled out of Hamburg in 2015 due to some regulations in the taxi industry
2 votes
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is there a bus directly to City Alster from the airport?
I was dropped to the hotel and took a taxi to airport (30 Euro) so do not have first hand info. But I did ask about the public transport at the reception. There are frequent trains from airport to Hamburg HBF. The route is called S1 and the station nearest is called Hamburg Landwehr. From there she said there are frequent buses to the hotel. The station is 1.5 km or a 15 minute walk from the hotel. At that distance taxi and bus fares are probably the same, taxi might be even cheaper if you have company. Carry cash in euros, none of the taxis take credit cards.
2 votes
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Hello..... any supermarkets nearby to hotel ?
No, only a Kiosk and a Pizza Restaurant.
0 votes
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123
"Rooms at teh back of the hotel are quieter but all rooms double glazed"
"The executive floor"
"We had room 543 on the fifth floor with a lovely view to the city and alster"
"Go for larger as each room has a large desk"
"Not a place for views as in a residential area, has a nice bright central atrium no gloomy corridors"
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PRICE RANGE
US$86 - US$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hamburg - city alster hotel hamburghamburg crowne plaza
LOCATION
GermanyHamburg
NUMBER OF ROOMS
285
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