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Tortue Hamburg
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Dining (38)
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Avg. $567 /night, 10/7 - 10/8
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4.5
#13 of 338 hotels in HamburgLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The TORTUE HAMBURG is the world en minature – refuge, home, coffee house, living room, hiding place, theatre, catwalk and opera at the same time. It’s a unique place of hospitality, diversity and French ‘Savoir-vivre’ in the middle of Hamburg. The privately managed design hotel in Hamburg’s historic city centre can be found between Jungfernstieg, Große Bleichen, Stadthausbrucke and Neuer Wall in the historic Stadthofe building. Here, guests can find everything under one roof so that they don’t need to leave the hotel. If guests want to leave, however, shopping opportunities, local and long-distance transport links, as well as numerous sights like the Elbphilharmonie or the Speicherstadt are within walking distance. Behind the building’s elegant brick facade from 1888 one can find 128 loft-like rooms in seven different categories with free WiFi and included mini bar, as well as a network of cosy courtyards and rooms with high ceilings which was designed by architectural offices David Chipperfield Architects and Stephen Williams Associates. The interior design from internationally renowned designers like Joyce Wang, Kate Hume and Stephen Williams combines different design eras, styles and moods. The French art of ‘Savoir-vivre’ – of decelerated living – can be found in many details: in the soft textiles, the extralong Divan beds from the luxury manufacturer Hypnos, the mosaic floors, the special light concepts in every room or the velvet seats throughout the hotel. Alongside its hotel business the Member of Design Hotels impresses with its gastronomic diversity. Three restaurants and five bars invite for relaxation and indulgence and offer an excellent quality and quantity. The three restaurant concepts ‘JIN GUI’, ‘brasserie’ and ‘chez l'ami’ celebrate Asian and French-German cuisine at the highest level. The five individually designed bars 'bar noir' with dance floor, the private 'bar privé', the smokers bar and luxury lounge 'bar bleu', the day bar on Neuer Wall 'petite TORTUE' and the new roof terrace 'jardin TORTUE' round off the gastronomic offer of the hotel. TORTUE is an homage to life and the senses – a hotel in a unique location which combines relaxed lifestyle, design aesthetics, excellent service and highest quality.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Boating
Highchairs available
Pushchairs
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Canoeing offsite
Patio
Shuttle bus service
Taxi service
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Room service
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Boutique
Charming
Languages Spoken
English, French, Spanish, Arabic and 6 more
Location
Stadthausbrücke 10, 20355 Hamburg Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Fuhlsbuettel Airport
8.7 km•
See all flights
Stadthausbrücke
4 min•Hamburg S-Bahn
Rödingsmarkt
6 min•Hamburg U-Bahn
Car Hire
181 Restaurants
within 0.5 kilometers
392Reviews2Q+A7Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
An unassuming exterior gives way to a fabulous bistro, restaurants and bars connected via multilevel corridors. The courtyard at the centre of the hotel is complemented by very 'Parisian' street style seating.
The rooms are exquisitely decorated(one of our rooms had a balcony), and furnished in what I could try to explain as Scandinavian minimalism finished off with a breath of French flair... Attention to detail is second to none, expertly cleaned rooms and the hotel's location in the heart of Hamburg completes a fantastic package.
Room service: first class food cooked to perfection.
Bistro: a good choice of á la carte items expertly cooked. Buffet includes champagne and Macrons.
Jin Gui: simply superb.... with a touch of fusion.
This is a hotel we will stay at again in the future.
Improvements: clarity of communications between reception, various restaurants and their digital booking systems.
The rooms are exquisitely decorated(one of our rooms had a balcony), and furnished in what I could try to explain as Scandinavian minimalism finished off with a breath of French flair... Attention to detail is second to none, expertly cleaned rooms and the hotel's location in the heart of Hamburg completes a fantastic package.
Room service: first class food cooked to perfection.
Bistro: a good choice of á la carte items expertly cooked. Buffet includes champagne and Macrons.
Jin Gui: simply superb.... with a touch of fusion.
This is a hotel we will stay at again in the future.
Improvements: clarity of communications between reception, various restaurants and their digital booking systems.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms overlooking the main courtyard are quieter higher up and dampen some of the restaurant/bar...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 16 Aug 2022
Dear 64kgb, It is marvellous to read your stunning and detailed feedback on our house. We are thrilled to receive your elaborate review as well as your constructive criticism of our internal ways of communication. We are sorry if any inconvenience has been caused by us. Only through the honest feedback of our guests can we strive for the perfection of our service. We look forward to welcoming you back again any time soon. With best regards, your TORTUE HAMBURG
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: great, smack in the middle of the exclusive shopping of the Grosse Bleichen and the Neuer Wall and mere steps away from the slightly less exclusive Mönckebergstrasse. Reception: unhamburgishly polite and helpful ( AND a great welcome drink) Well-furnished rooms, could be slightly larger at this price ( having said that: this is Hamburg) Public transport mere steps away. Convenient parking.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hard to imagine how the established luxury hotels in Hamburg can top this. Yes , you don’t get marble bathrooms but the location , service and overall quality is top. At every customer contact point we experienced young team members, enthusiastic and personable service and great value for money. I’d stay here again for the Breakfast alone. Very very good. !
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 25 Apr 2022
Dear traceller, Your kind feedback fills us with pride and joy. Thank you very much for your compliments, especially on our staff. It is our goal to not only provide our guests with high-quality amenities but with a friendly first-class service, that makes your experience memorable and worth repeating. We are happy to have achieved that and look forward to hosting you again soon. With best regards, your TORTUE Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently booked a night at this hotel to celebrate our wedding anniversary and advised the hotel accordingly. They acknowledged the occasion and promised to make it memorable.
Memorable it certainly was, but for all the wrong reasons sadly!
Nobody ever recognised our anniversary with as much as a word of congratulation throughout the stay.
We were woken from deep slumber at 2 10 am with a fire alarm. The hotel was evacuated and we all remained outside for 30 minutes with all emergency services present.
Eventually it was declared a false alarm and we were permitted back in. Apparently it was a system fault! It’s tricky to get back to sleep after an incident of this type so as a result we managed very little rest!
On checking out the following morning nobody offered a word of apology and no gesture was made by way of a reduction of the bill.
All told it was a dreadful stay and not one I would wish on anyone else.
A very poor performance all round.
Memorable it certainly was, but for all the wrong reasons sadly!
Nobody ever recognised our anniversary with as much as a word of congratulation throughout the stay.
We were woken from deep slumber at 2 10 am with a fire alarm. The hotel was evacuated and we all remained outside for 30 minutes with all emergency services present.
Eventually it was declared a false alarm and we were permitted back in. Apparently it was a system fault! It’s tricky to get back to sleep after an incident of this type so as a result we managed very little rest!
On checking out the following morning nobody offered a word of apology and no gesture was made by way of a reduction of the bill.
All told it was a dreadful stay and not one I would wish on anyone else.
A very poor performance all round.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 3 Sept 2021
Dear colingduncan, First and foremost we would like to apologize for our poor service performance during your stay. Aside from the very unfortunate event of the fire alarm, which we are very sorry for, we are saddened to hear that your special occasion has not been regarded by our team. We strive to make all our guests feel special and welcome and we are truly sorry that you experienced otherwise. A note for a free upgrade at your next stay has been made in our reservation system. Once again, we sincerely apologize for the inconvenience and hope to offer you better services in the future. With best regards, your TORTUE HAMBURG
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EXCELLENT hotel! The service was superb and the location could not be better—very close to a wide variety of shops and restaurants. The rooms were very well decorated and extremely clean. Additionally, the breakfast was fantastic. Would highly recommend. I will definitely be returning.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 2 Jan 2022
Dear Sydneys, Thank you for taking the time to submit your review. We are happy to hear that you enjoyed our amenities to the fullest and were pleased with our classy and cozy design. We appreciate you choosing and recommending us and look forward to hosting you again soon. With best regards, your TORTUE Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This perfect hotel is located in the center of Hamburg, you can walk in all directions from there, shopping, sightseeing or you also can book packages for culture and music events.
The hotel has wonderful apartments and very nice furnished. Just keep in mind that in summer the backyard where the rooms are facing are quite noisy because of the restaurants there.
But its definately worth it.
The hotel has wonderful apartments and very nice furnished. Just keep in mind that in summer the backyard where the rooms are facing are quite noisy because of the restaurants there.
But its definately worth it.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: check rooms not to the main backyard could be noisy in summer, parking right next to the hotel in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 14 Jun 2021
Dear Angelika, thank you for your positive feedback! It is our highest priority to create the perfect overall TORTUE experience for our guests. We are happy that you enjoyed yours! We look forward to welcome you back anytime soon. Best regards, your TORTUE HAMBURG
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Ideal location in the center of the city center (Neustadt); many sights are within walking distance.
Check-in - as well as check-out - is totally relaxed and quick - with a glass of Crémant or one of the original Tortue cocktails.
Very comfortable, individually designed rooms with perfectly equipped bathrooms.
Excellent à la carte breakfast in the brasserie; excellent cuisine also in the Jin Gui. Each of the bars has its own character. My personal favorite: the rooftop bar Jardin Tortue in the roof garden with an impressive view of the city.
Very friendly and always helpful team in all areas of the hotel.
I enjoyed a wonderful stay and am already looking forward to the Tortue on my next visit to Hamburg.
Check-in - as well as check-out - is totally relaxed and quick - with a glass of Crémant or one of the original Tortue cocktails.
Very comfortable, individually designed rooms with perfectly equipped bathrooms.
Excellent à la carte breakfast in the brasserie; excellent cuisine also in the Jin Gui. Each of the bars has its own character. My personal favorite: the rooftop bar Jardin Tortue in the roof garden with an impressive view of the city.
Very friendly and always helpful team in all areas of the hotel.
I enjoyed a wonderful stay and am already looking forward to the Tortue on my next visit to Hamburg.
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic Hotel with great atmosphere, great location close to shops and restaurants. The breakfast was absolutly perfect and with great taste and oppotunities. I would like to recommend this to all who like quality, who like shops and restaurants nearby and like cleaniness and great modern cozyness.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 28 Jul 2022
Dear Christian, Thank you very much for your kind five-star review that we were thrilled to receive. It is our pleasure to provide our guests with a tasteful getaway filled with comfort and luxury. We are happy to read that you enjoyed our unique hotel and look forward to welcoming you back soon. With best regards, your TORTUE Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am giving 2 points review because of great food. Service not acceptable for the price level. Totally disappointed. The staff is not interested in serving and are not refilling or taking care. They even talked about other guests complaining in our proximity.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TORTUE HAMBURG, Marketing at Tortue Hamburg
Responded 16 May 2022
Dear Lars, Thank you for taking the time to let us partake in your experience. We are pleased to read you enjoyed our food. Therefore we are all the sorrier that your impression of our service time did not meet your expectation. We would like to sincerely apologize for the inconvenience, and your comment has been forwarded to the responsible head of the department. We would appreciate it if you gave us another chance to convince you of our high standards of service. With kind regards, your TORTUE Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Tortue is located between Binnenalster and Hafenviertel in the area of the well-kept shops. The hotel is great in shot and tastefully decorated. The people are very friendly - if you enter the hotel you leave behind the hustle and bustle of the city. Be sure to book with breakfast, this is a great experience here. If you don't want traffic noise, you should ask for a room to the courtyard.
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear SDMomMora
Yes - we have a small gym in our hotel, Alternativ to our fitnessroom, we will have a cooperation with a brand-new gym, at the same building complex “Stadthöfe”, in a few more month.
We are looking forward to welcome you!
Best regards
Your TORTUE HAMBURG Team
Dear Helena, we do have an asian restaurant called JIN GUI that is opening end of June.
For further information please check our website.
Best regards,
Alessandra Wegfahrt
"Great options for less expensive food in the nearby courtyard. The Indian was fantastic. Front desk staff will point you in the direction."Read full review
"Rooms overlooking the main courtyard are quieter higher up and dampen some of the restaurant/bar noise."Read full review
"check rooms not to the main backyard could be noisy in summer, parking right next to the hotel in 3 min. walking. Really good restaurant !"Read full review
PRICE RANGE
$386 - $562 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Tortue Hamburg
What are some of the property amenities at Tortue Hamburg?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Tortue Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Tortue Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Tortue Hamburg?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
Are any cleaning services offered at Tortue Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Tortue Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Tortue Hamburg offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Tortue Hamburg?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Thai, and Arabic.
Is Tortue Hamburg accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.