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Leonardo Royal Hotel Ulm
Moerikestrasse 17, 89077 Ulm, Baden-Württemberg Germany
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Avg. $138 /night, 12/8 - 12/9
$311
per night
$222
per night
$132
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.0
#15 of 41 hotels in UlmLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
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Good to know
HOTEL STYLE
Trendy
Family
Languages Spoken
German
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Non-smoking hotel
Internet
Sauna
Restaurant
Breakfast buffet
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Room types
Non-smoking rooms
Location
Moerikestrasse 17, 89077 Ulm, Baden-Württemberg Germany
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
137 Restaurants
within 1 kilometer
112Reviews0Q+A2Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Modern hotel in slightly decentralized location but convenient for all services. Also important is the presence of underground parking. Basic but comfortable rooms, probably a few extra tricks on decor and cleanliness would make a difference. Overall a good structure ideal for short stays.
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After the good experience at Leonardo Munich, I booked in Ulm.
After a reception that can be described as disinterested, my question about the sauna was answered with, of course, it is on.
And the bill was finished right away without waiting for the parking garage or dinner. My suggestion that I want ONE total bill was answered with a “cannot”. unambiguously.
So I go to the sauna, upps, there is a sign with “Sorry, out of order”
The gym was functional, so we'll walk a little.
Freshly showered, off to dinner. The waiter probably knew me, because he duzed me quite vigorously and didn’t let my “she” get him out of his mind either.
The glass for the ordered water, I got myself after 5 minutes.
The main courses on the menu were quite clear (4) , I chose, after asking my “friend” the waiter, the Wiener Schnitzel, whether this TC or fresh, the Wiener Schnitzel. And what a surprise, it was not fresh, as the waiter had assured. But he “forgot”
at the invoice , the “Leonardo Advantage” discount of 10%.
I waited in vain for an apology.
All in all, there is a lot!!! Air up.
After a reception that can be described as disinterested, my question about the sauna was answered with, of course, it is on.
And the bill was finished right away without waiting for the parking garage or dinner. My suggestion that I want ONE total bill was answered with a “cannot”. unambiguously.
So I go to the sauna, upps, there is a sign with “Sorry, out of order”
The gym was functional, so we'll walk a little.
Freshly showered, off to dinner. The waiter probably knew me, because he duzed me quite vigorously and didn’t let my “she” get him out of his mind either.
The glass for the ordered water, I got myself after 5 minutes.
The main courses on the menu were quite clear (4) , I chose, after asking my “friend” the waiter, the Wiener Schnitzel, whether this TC or fresh, the Wiener Schnitzel. And what a surprise, it was not fresh, as the waiter had assured. But he “forgot”
at the invoice , the “Leonardo Advantage” discount of 10%.
I waited in vain for an apology.
All in all, there is a lot!!! Air up.
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Automatically translated
Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel infrastructure is good and the reception staff layout is excellent. But other than that there is little to highlight. It is located in an ugly area, behind the station, between some highways; to walk to the center you have to do it by unwelcoming streets, rather intimidating; nor think about arriving walking at night. By car it wouldn't be a problem, it has ample underground parking. But the worst and most unusual thing is that we arrived on a Friday afternoon and the sliding door of the bathroom locked open, with a direct view from the bed to the toilet. And when they asked someone to come and fix the door, they told us it wasn’t possible until Monday (in a 184-room hotel! they told us they were ALL busy, so they didn’t offer us a room change either). Two people from reception went upstairs to try to fix the door, without success, so we stayed until Sunday using the bathroom with the door open. As "compensation" we were given a drink voucher and not charged for parking...
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel looks nice and maybe it is ideal for someone who comes by car because it is right next to the highway, but if you travel by train, that is, you walk a short distance to the hotel, the neighborhood is not recommended, there is a lot of garbage around. The rooms are small and the biggest complaint is that the toilet has a sliding door right next to the bed. The waiter at breakfast is pleasant, but it may happen that he forgets to bring you fried eggs.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephan LÖWEL, Geschäftsführer at Leonardo Royal Hotel Ulm
Responded 1 Feb 2023
Dear Guest, Thank you for taking the time to write a review. Even though we regret that we could not meet your expectations in all areas, your review helps us to learn and improve. Although our surroundings are currently not a visual highlight due to many construction sites, our hotel is only a few minutes' walk from Ulm city centre. Likewise, we regret that you did not like the design of the room, especially the bathroom. We also apologise that there were delays in your breakfast order. Once again, we thank you for your review and would be happy to welcome you again. Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible service...no breakfast card, they told me the menu verbally and gave me a piece of paper telling me to write down what I want for breakfast, the room wasn't very clean...there was hair on the bed. There was a coffee machine with cups and sugar but no spoons... you have to turn with your finger...
The woman at the reception was unpleasant...this would be a 4 star hotel...2 stars are too many for the service it offers.
Maybe it's not always like this but this was my first and last experience here.
The woman at the reception was unpleasant...this would be a 4 star hotel...2 stars are too many for the service it offers.
Maybe it's not always like this but this was my first and last experience here.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are neat around have a nice size (why these must be bad running glass doors to the bathroom but I also don't know).
The service at the reception was unfortunately completely overwhelmed (we have too few staff occurs even more often) .
For dinner I can unfortunately not make a statement as we visited the easy to reach city center for food.
End the evening in the bar you can not recommend anyone (the staff who are on site only knows the phrase “I am here alone and have to do everything”
On inquiry Ines guestes whether he could order something came only the answer in 15 minutes I have time (the time to complain about the guest he then had however) well that can be better dealt with.
Breakfast is neat and varied.
But again it is striking that constantly “guests” have to explain to the staff what is missing or otherwise to be done (clean coffee machines)
The fact that this works better overall can be seen at LEONARDO in. Munich and Amsterdamm
The service at the reception was unfortunately completely overwhelmed (we have too few staff occurs even more often) .
For dinner I can unfortunately not make a statement as we visited the easy to reach city center for food.
End the evening in the bar you can not recommend anyone (the staff who are on site only knows the phrase “I am here alone and have to do everything”
On inquiry Ines guestes whether he could order something came only the answer in 15 minutes I have time (the time to complain about the guest he then had however) well that can be better dealt with.
Breakfast is neat and varied.
But again it is striking that constantly “guests” have to explain to the staff what is missing or otherwise to be done (clean coffee machines)
The fact that this works better overall can be seen at LEONARDO in. Munich and Amsterdamm
Read more
Automatically translated
Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Wenn man einen dem Preis entsprechenden Service erwartet hier lieber nicht buchen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
welcoming, well-kept structure with spacious and clean rooms. The catering however left a little to be desired. Excellent and plentiful breakfast but probably with the "salty part" left over in the morning they managed the dinner (buffet) which I found lacking in quantity for a group like we were (even the bread was missing) and in quality. A cake was requested to celebrate our driver's birthday (a "tip" was requested from the chef) the cake was not seen because according to the waiter it fell but the "tip" was withdrawn. Unprofessional waiters.
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Date of stay: December 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a new hotel and lot of construction / renovation work is happening around the hotel - the GPS took us to the side of the hotel not to the front.
We reached there on the evening of a holiday (ascension day). We tried calling the hotel multiple times, and no one picked up at the front desk. I stopped the car and walked over to the reception. The front desk staff (Stefan?) was very unhelpful in guiding us on how to reach the front door with the car. Once we arrived and parked, the check in was uneventful. We got no explanation about where the breakfast will be served, the floor we need to go to, the location of the elevator, etc. Pass us the keys, and bye! Overall VERY BAD experience at check in.
The room was OK. Breakfast was good. rest of the stay was good. The front desk staff after the check in days were friendly and helpful.
Recommend - NO
Return - NO
We reached there on the evening of a holiday (ascension day). We tried calling the hotel multiple times, and no one picked up at the front desk. I stopped the car and walked over to the reception. The front desk staff (Stefan?) was very unhelpful in guiding us on how to reach the front door with the car. Once we arrived and parked, the check in was uneventful. We got no explanation about where the breakfast will be served, the floor we need to go to, the location of the elevator, etc. Pass us the keys, and bye! Overall VERY BAD experience at check in.
The room was OK. Breakfast was good. rest of the stay was good. The front desk staff after the check in days were friendly and helpful.
Recommend - NO
Return - NO
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Date of stay: May 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carina Dierl-Hassanein, Other at Leonardo Royal Hotel Ulm
Responded 14 May 2024
Dear Anand1968, thank you for taking the time to share your experience with us. We are sorry to hear that your stay with us did not fully meet your expectations. We regret that you had difficulty reaching us and that your check-in process did not go smoothly. This is not the standard we strive to provide our guests. We always strive to provide our guests with a pleasant stay and it is disappointing to hear that we were not successful in this instance. However, it is nice to know that you were happy with your room and breakfast and that the staff were friendly and helpful once you had checked in. We would be happy if we could convince you to give us another chance in the future to improve your impression. Kind regards- Carina Dierl-Hassanein/ Reputation Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great city hotel within walking distance of the train station with very comfortable beds, large, bright rooms and a rich breakfast buffet.
The only negative point: very unfriendly bar staff, no food options on a Friday evening after 9:20 p.m. (neither snacks nor nuts/chips,
not appropriate for a city hotel.
The only negative point: very unfriendly bar staff, no food options on a Friday evening after 9:20 p.m. (neither snacks nor nuts/chips,
not appropriate for a city hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very nice and clean, rooms are spacious and modern and the bar / restaurant is good. The staff are friendly and polite but not attentive but this is a chain hotel and sometimes they have appeared understaffed. The gym is not a gym it is some gym equipment in a corridor so is very basic. If you want to venture outside of a run or something it is worth noting that the local area is not the best and is under a lot of construction at the moment.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Watch out for the speed cameras nearby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carina Dierl-Hassanein, Other at Leonardo Royal Hotel Ulm
Responded 3 Apr 2024
Dear ssim10, We very much appreciate your positive feedback regarding our hotel, the rooms and our restaurant. We are pleased that you recognize our efforts to create a clean and modern ambience. It is a pity that you were not fully satisfied with the attentiveness of our staff and the fitness facilities. We always strive to provide our guests with an all-round satisfactory experience. We hope to welcome you back to the Hotel Leonardo Cluster South soon and wish you all the best until then. Kind regards- Carina Dierl-Hassanein/ Reputation Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$128 - $203 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBaden-WürttembergUlm
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Leonardo Royal Hotel Ulm
Which popular attractions are close to Leonardo Royal Hotel Ulm?
Nearby attractions include Fishermen's Quarter (0.9 km), Ulmer Münster (1.0 km), and Ulm's Town Hall (1.2 km).
What are some of the property amenities at Leonardo Royal Hotel Ulm?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Leonardo Royal Hotel Ulm?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Leonardo Royal Hotel Ulm?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Leonardo Royal Hotel Ulm?
Conveniently located restaurants include Gaststuben Im Zunfthaus Der Schiffleute, Shalimar Indisches Restaurant, and Gerberhaus.
Are there opportunities to exercise at Leonardo Royal Hotel Ulm?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Leonardo Royal Hotel Ulm located near the city centre?
Yes, it is 0.8 km away from the centre of Ulm.
Are any cleaning services offered at Leonardo Royal Hotel Ulm?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Leonardo Royal Hotel Ulm?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Leonardo Royal Hotel Ulm?
Many travellers enjoy visiting The Leaning House (1.1 km), Ulmer Stadtmauer (1.2 km), and Klosterhof Söflingen (1.9 km).
Is Leonardo Royal Hotel Ulm accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.