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4.0
#27 of 155 hotels in Stuttgart
Location
Cleanliness
Service
Value
The newly refurbished 4 star Mercure Hotel Stuttgart Airport Messe offers 148 air conditioned rooms with pay TV and telephone. The hotel features one restaurant, four meeting rooms, a bar and a pay parking garage. Stuttgart airport and the new exhibitioncentre are 4 km, the city centre, the stadium and the Cannstatter Wasen showground are via highway B27, only 12 km from the hotel. Well known companies are close as well. Free airport shuttle upon request.
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I have stayed at this hotel for a long period of time in 2017 and 2018. Hotel staff is very friendly and helpful, they were willing to help us and solve our hotel related problems at all time. I can't complaining at all, rooms were cleaned properly and breakfast was quite good. It's 10 minutes away from the airport, the airport shuttle was always on time. I can't value for price because the accommodation was provided by my company. I definitely recommend it!
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We were here to see a musical and booked a standard double room, which was surprisingly large. The people at reception were nice, our room was clean (the phone does need dusting though!), at the back and fairly quiet. There was air conditioning, a desk, kettle, TV, safe and wardrobe. It was rather dark in the bathroom by the toilet because the spotlights were only in the front area of the bathroom. The shower wall was too short, you had to be very careful not to splash too much when showering. Shower gel, soap, shampoo and hairdryer available. The mattresses were good, we slept well. The stupid thing was that it didn't charge our cell phones because when the light is off, the socket next to the bed doesn't work. We then charged it in the bathroom and it worked (the room card doesn't have to be plugged in to have power). At 8:45 on Sunday the chambermaid knocked on the door (and we were already checking out that morning) and barely gave us 2 seconds before the door opened! That shouldn't have happened. So you should definitely put out the sign if you want to sleep a little longer and the room staff should be better trained. The breakfast was good, there was basically everything you needed. The pancakes and scrambled eggs, sausages etc. were not offered as you would expect from a 4-star hotel. This should be improved (see photos). The waiter in the bar was very friendly and even made us tomato and mozzarella toast at 11pm, even though there was actually no food left. We thought that was very nice! We would come again, but some of the points we criticized could easily be remedied.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:Rund ums Hotel sind gratis Parkplätze. Kostenpflichtige Tiefgarage ist auch vorhanden. Mit dem...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great experience, hotel staff were amazing with fantastic breakfast buffet! Iza Mikaberide on reception was extremely helpful and even shared her personal phone charger 👌 would definitely come again. Room was very clean and comfortable, housekeeping lady also very polite and friendly.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gürkan Gür, General Manager at Mercure Hotel Stuttgart Airport Messe
Responded 30 Jun 2024
Dear F4510EJdavidh, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Zeljka Vuckovic, General Manager
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Never have i stayed in a hotel where three times they’re knocking on the door from 8am constantly harassing me. No do not disturb signs and just barging in even when the door is double locked. We returned at 1am after the football match yet they’re banging on the door at 8am!!! ridiculous when you can’t check into the room until 3pm!!!!
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Date of stay: June 2024Trip type: Travelled on business
Room Tip:avoid it is four stops from the airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gürkan Gür, General Manager at Mercure Hotel Stuttgart Airport Messe
Responded 26 Jun 2024
Dear Odyssey, I am very sorry that we failed to meet your expectations, and the house-keeping went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Zeljka Vuckovic, General Manager
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Very nice hotel. Staff at check in was very nice and helpfull for to find a very good ristorant as the ristorant in the hotel was still close. If I know this before booking I will look for a other hotel as I don't like to go out in the evening. Prefer to eat in the hotel. All the rest was good. Hotel is very close to the motorway which is very good.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked 2 nights 24.12-26.12. We arrived at the hotel at around 9-10pm. The lady at the reception didn't say a single word. No greetings at all. The check in was quick because she didn't say anything except telling me to fill in and sign the chek in form. She didn't tell us where and what time the breakfast is. I have never experience any check- in like this before. Maybe she didn't want to work on the 24th, this is the only reason I tell myself. We didn't feel welcome at all. Apart from this, the hotel itself is quite ok. The bed is comfortable and the room size is ok. The breakfast choice is quite good.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gürkan Gür, General Manager at Mercure Hotel Stuttgart Airport Messe
Responded 30 Dec 2023
Dear yoshikittymagu, I am very pleased that you took the time to review your visit with us. Thank you for your positive remarks on the room and the breakfast, and also for your critique regarding the behaviour of the employee at check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Zeljka Vuckovic, General Manager
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A nice hotel near to the motorway. Nice rooms with a big bath room. hotel rooms are very clean.the breakfast is good. I am missing the eggs sunny side up which you can't get. All the rest is available.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this hotel in January of this year. Our newly purchased clothes and handbags and belongings were stolen from the room. There was no CCTV and the hotel did not cooperate with us. We went to breakfast and closed the room. When we came back everything was gone. The hotel asked us irrelevant questions and refused to investigate. I am never going back. This hotel is unsafe.
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Date of stay: January 2014
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I found this hotel to be really basic... the deco and comfort is to me comparable to a 2 or 3 star maximum. Bathroom was nice and clean, bed too soft... There is nothing around the hotel other than a supermarket. Staff weren’t helpful at all - I asked for a room in a higher floor as mine was overlooking a patio and travelling on my own I didn’t like that my window was at floor level. I was told without even consulting their computer that they were fully booked so it was not possible but this was a lie as I looked online and there were rooms available for that night. I would not recommend or return to this hotel...
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Date of stay: June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe
Responded 19 Jun 2018
Dear "DublinLena",, Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gürkan Gür General Manager
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When my colleague and I pulled up at this hotel outside Stuttgart, he said 'This looks like the kind of place one might come to end it all'. He was joking of course, but I could understand what he meant. The hotel sits on a faceless block near major roads and the airport. It is uninspiring, urban and grey.
But all airport hotels are much the same and I really hate them. Their very approximation to major roads and transport hubs is what makes them both convenient, as well as ugly carbuncles. Such hotels are usually fine for a night or two (max), but we were here for four. I'm not sure how that happened. Actually I am. My office is to blame.
Inside, the hotel was clean and relatively basic. The room was spacious and a little tired in appearance. It was also a little cold - though the heaters were efficient in warming it up. The bathroom was fine and the shower passable. The room was dark though, and I found it both difficult to read when working late at night, and annoying to switch all the lamps off (which I had to first switch on to see). An over head light would have fixed this. Decor in the rooms and corridors consisted of really cheap and hideous pictures made from movie stills. Or I think that's what they were.
The room had a TV with a range of international channels, but only BBC World for us Brits. There was a coffee machine with complimentary coffee, but when I went to fill up the reservoir with water, I noticed that the inbuilt Britta filter was utterly ancient, and had a greasy film over it. It clearly hadn't been cleaned in a while and completely put me off using it. That said, the rest of the room was clean, and cleaned well each day.
Breakfast was reasonably good, with a wide range of hot and cold food served in a buffet. I've had far worse. We ate in the restaurant one evening though and the food was pretty bad. Not badly cooked as such, but just basic staples. Sausage and meat and so on. The beer was, however, delicious. Overall I would recommend taking a taxi into Stuttgart in the evening and eating there (journey time 30 minutes or so and €25). The taxis are excellent.
The hotel staff were all lovely and spoke excellent English.
My search for a decent airport hotel goes on then. But you could do worse than this one. Overall though, I would head into Stuttgart and look at other more interesting options for accommodation.
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Date of stay: January 2017
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe
Responded 8 Feb 2017
Dear "hamu2016", Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Airport Messe. I am sorry that not all of your experience meet your expectations; please allow me to express my apologies if you had trouble. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Gürkan Gür General Manager
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There are more places to choose from in the Stuttgart area.
PRICE RANGE
$129 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel stuttgart airport messe
LOCATION
GermanyBaden-WürttembergStuttgart
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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