Best Western Plus Hotel Massena Nice
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Best Western Plus Hotel Massena Nice

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Room & Suite (269)
Best Western Plus Hotel Massena Nice
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About

4.0
#25 of 205 hotels in Nice
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with a restaurant nearby, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Banquet room
Paid private parking on-site
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Private balcony
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wake-up service / alarm clock
Minibar
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Classic
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:15% off room rate

Location

58 rue Gioffredo, 06000 Nice France
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cote D'Azur Airport
2,450Reviews30Q+A100Room tips

Reviews
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Detailed Reviews
Maria wrote a review Jul 2023
Tallinn, Estonia6 contributions
Hotel's Favourite
5.0 of 5 bubbles
I had a wonderful experience at the Massena Hotel. It is such a beautiful hotel in the most perfect location. I loved so much my room with a beautiful balcony, big bathroom and everything made me feel so happy and relaxed and I wish to stay longer. Excellent breakfast with a beautiful design. You have a wonderful team and I want to say thank you for your care Flora, Lilou, Lila, Yahya and other people in your team and a big thank you to the lady who made my room feel comfortable. Merci beaucoup! Salutations et a la prochaine fois!
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Migueres, General Manager at Best Western Plus Hotel Massena Nice
Responded 5 Jul 2023
Dear Maria, What an amazing feedback, thank you so much. The team and I are delighted to hear that you had a wonderful time in our hotel thanks to our great location and breakfast. I will personally forward your compliments to my team and especially to Flora, Lilou, Lila and Yahya as I am sure that this will serve as encouragement to them. We do hope to see you again very soon. Kind Regards, Julian Migueres General Manager
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Sherry L wrote a review Jul 2020
Marseille, France19 contributions43 helpful votes
5.0 of 5 bubbles
My husband and I came for an overnight and experienced the most welcoming and efficient staff. The hotel maintains the highest standards of cleanliness and sanitary safety during this period. Even the housekeeping staff greets you with a smile. The breakfast was generous, fresh and correct. The buffet was served by a member of the staff and the tables were set up with proper distancing. I admit I was a bit concerned about travel at this time, but the level of professionalism and general pleasantness of the staff eliminated any concerns I had. Bravo!
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from franck perez, Propriétaire at Best Western Plus Hotel Massena Nice
Responded 9 Jul 2020
Madame - Monsieur Nous sommes ravis de lire combien vous avez apprécié la qualité de service de notre personnel ainsi que l’ambiance feutrée et raffinée que nous nous efforçons d’offrir à nos hôtes. En effet, nous accordons un soin extrême au confort de nos clients et nous tirons une profonde satisfaction à faire que chacun se sente un peu « comme à la maison ». Vos commentaires élogieux axés aussi bien sur les chambres, la restauration ou la qualité de service du personnel sont une belle récompense pour nos équipes qui s'efforcent chaque jour de rendre les séjours de nos clients inoubliables. Nous espérons avoir le plaisir de vous retrouver au Best Western Plus Hôtel Masséna prochainement et serions ravis de nous occuper personnellement de votre future réservation. Belle journée et à très bientôt Cdlt Franck PEREZ - Directeur hébergement
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Sagittarian-Girl21 wrote a review Aug 2020
London, United Kingdom106 contributions44 helpful votes
3.0 of 5 bubbles
In my opinion this hotel was nice/adequate. The pros were the location was nice and central with parking conveniently nearby. The hotel itself was clean, staff very friendly, and COVID-19 measures taken seriously. Breakfast was plentiful and good. The cons... (which I’m disappointed to write) the pictures of this hotel are a bit deceiving. What looks quite luxurious is not so much in real life. The room was clean and big but not as modern as the pictures portrayed. Our biggest disappointment was we had booked a balcony and as per the pictures were looking forward to sitting outside with an amazing view.. there is no such thing. We got a balcony but it was simply a double door window, you couldn’t step outside on to it. We went back down to check if they’d given us the right room as we had requested the balcony. The guy said there was only terrace rooms (which is what I suspect is in the pictures) but none were available or could be booked via booking.com so this wasn’t clear at all. Also my husband had booked for us to have champagne in our room on arrival. It wasn’t in the room but they knew what time we would be arriving as we were checking in later in the evening. No one had bothered to put the champagne in the room but they did try to charge us for it as we left. We explained we arrived late and never received it. The manager asked if we enquired at reception but it was so late at the time we said we’d just left it. Again I think it’s down to good customer care to provide this and that should be the responsibility of the hotel. Not down to us to ask.
For a 4 star hotel I was a bit disappointed with the old slightly unpowerful hairdryer and lack of toiletries (one combined shampoo and body wash only in the bath, not near the sink) and a very small odourless soap. A few other bits and pieces such as cotton buds, conditioner would have been nice.
Finally the icing on the cake, as we left the hotel tried to charge us a lot more than we booked for via booking.com. If my husband hadn’t checked we would have been paying nearly another €500 extra. Also we enquired about breakfast at the beginning and was told that it was included in our price (I also watched as I saw the reception manager say the same thing to another young couple as they were checking in) however as we left (maybe to make up for the the costs we questioned them over) they charged us €200 for breakfast. We didn’t even have breakfast every single day but by that point had a flight to catch so just left it. It could be that their communication isn’t great, but I heard the manager say that breakfast is included to another couple which it clearly isn’t so be aware of this.
Overall we had a pleasant stay at the hotel but the little negative issues have cost them a few points from us.
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Date of stay: August 2020
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Check breakfast costs beforehand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from franck perez, Propriétaire at Best Western Plus Hotel Massena Nice
Responded 25 Aug 2020
C’est également avec un regard très attentif que j’ai pris note de vos remarques sur la catégorie de la chambre , et son balcon . Le retour de nos clients constitue un axe d’amélioration essentiel. Ainsi, je vous remercie d’avoir pris la peine de m’adresser ces commentaires que j’ai d’ores et déjà partagés avec les équipes concernées pour y apporter une solution immédiate. Nous espérons avoir le plaisir de vous retrouver au Best Western Plus Hôtel Masséna prochainement et serions ravis de nous occuper personnellement de votre future réservation. cordialement Franck PEREZ - Directeur hébergement
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Flyer434188 wrote a review May 2022
1 contribution
5.0 of 5 bubbles
Our 25th wedding anniversary is coming up this year, so we planned kind of a special trip to Nice.
We drove one day early to Berlin, the airport of departure and spend a night at the airport hotel to be ready for the 6 'o clock morning flight. This adds a bit of extra expenses to the trip but we find it's well worth it, compared to driving through the night to the airport and being stressed out when arriving there. But I digress...

After a two hour flight we arrived early in Nice, and the tram with bring you into a short walking distance of the hotel. Of course the room wasn't ready yet at around 10:30 in the morning, but we could leave our luggage at a locked room, fetch a coffee and then explore the city. The staff was taking extra care to get our room ready as soon as possible, a few hours before the offical check in time at 3pm. All this went very smooth and right from the start we met more than friendly and helpful staff members who made sure we had the best stay possible.

The hotel is located very close to the Promenade de Anglais and to the old city. It's convenient to hop out for a stroll along the sea or for some old town Socca. There are also many shopping facilities in the vicinity.

The geographic location of the hotel could hardly have been better.

The rooms were cleaned daily and the staff was really being through. As my wife confirmed, the room was clean and dust free every day. We have stayed in a number of hotels of the years, but this one really stands out for friendlyness and work ethics. Thank You!

There was one small annoyance that I'd like to mention though. Because we would have to check out of the hotel before breakfast we tried to pay our dues the evening before. We received the bill and payed. So far so good.
When we checked out the next morning the staff said we would still need to pay the city tax. Although it was listed on the invoice, it was seemingly not paid correctly. So he did create another invoice and we paid the difference. So much for saving time during check out.
We were also told that it was not possible to refund the money for the unused breakfast, because it was included in the room rate when ordered through booking.com.

So, when you plan a trip and book a hotel, make sure you talk to them beforehand you only pay for the breakfast you eat, or pay it afterwards alltogether.

These are just small annoyances on an otherwise wonderful stay.

I absolutely recommend this hotel for your next trip!
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacques SOUSSIN, Propriétaire at Best Western Plus Hotel Massena Nice
Responded 18 May 2022
Dear Flyer, What a wonderful comment. Thank you very much. We are glad to hear that we took part to make your stay incredible. We look forward to welcoming you during your next stay in Nice Best regards
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Neil J wrote a review Apr 2022
Ballincollig, Ireland36 contributions31 helpful votes
5.0 of 5 bubbles
We stayed at this hotel for three nights. Check in was smooth, and staff were helpful and efficient. Our room was large, and spotlessly clean. The breakfast area was well run, food was plentiful and with great variety. Staff in this area were very efficient, restocked food when it ran out and thoroughly cleaned tables after each use. The receptionist assisted me in printing our boarding cards for our return flight which was very helpful.
The hotel is well located in the centre of the city, with easy access to the promenade, transport links and shops.
I will stay here again when returning to Nice, and would recommend it to others
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Review collected in partnership with this hotel
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacques SOUSSIN, Propriétaire at Best Western Plus Hotel Massena Nice
Responded 29 Apr 2022
Dear 440neilj, Thant you SO MUCH for that excellent review ! We are very proud to see that we did fulfill your expectations, in all aspects !! It is a pleasure to have you inside our walls, and we look forward to welcoming you during your next trip in Côte D'Azur Best regards,
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Michael E wrote a review Mar 2020
London, United Kingdom19 contributions31 helpful votes
5.0 of 5 bubbles
Staying at the Hotel Messena between end February and early March for eight days at the time of the Nice Carnival and Menton Lemon Festival was superb. The management and staff were excellent and nothing too much for them to provide and give advice. The room was excellent, very clean, large and most quiet. The Breakfast is to die for and sets you up for the whole day. Hotel is one minute from the town square, close to all shopping, five minutes from old town and the promenade and beach an eight minute walk. Hotel has been completely re-furbished to an excellent standard in the last year. Retains much of the old splendor.
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Date of stay: March 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We had a standard room which was excellent, spacious, quiet with no a/c noise at all . No noise...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FOP020969, hotel accomodation manager at Best Western Plus Hotel Massena Nice
Responded 29 Mar 2020
Dear madam and sir, thank you for taking the time to share you feedback with us. We are really happy in reading your nice words. It was a pleasure to welcome you to our hotel and we are very leased to learn that you had an enjoyable stay and also our buffet breakfast. The comfort and well-being of our hotel guests is our priority and it is so rewarding for all of us to read what you’ve experienced. We sincerely thank you for your warm recommendations and we look forward to welcoming you back next time you are travelling to Nice. take care due the covid-19 situation Best Regards, The management
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Derica7479 wrote a review Jan 2020
London, United Kingdom125 contributions71 helpful votes
4.0 of 5 bubbles
We stayed at this hotel in early December 2019 and had a room at the rear of the building. Glad we had a balcony as the room itself was a little small so the extra space was appreciated - and the views from the top floor were a lovely bonus too. When we arrived quite late at night the welcome wasn't fantastic but we were checked in quickly. As we had been travelling all day we were looking forward to a hot drink but unfortunately discovered that the kettle was leaking from the bottom quite significantly and dangerously. We spoke to reception and they brought us hot water straight away and the problem was fixed that next day.
The location of the hotel is probably isn't biggest plus point - right near to all attractions and a short walk from the beach and old town. Great for a long weekend where we happily wandered around eating, drinking and soaking in the sun.
If you are looking for a no frills, reasonably priced hotel in the centre of everything this is perfect. But don't expect anything more than that.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Try and get a room on the 6th floor with a balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stéphane M, Responsable relations clients at Best Western Plus Hotel Massena Nice
Responded 11 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. Also, we are pleased to read that you enjoyed the central location of the hotel. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
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ThisTraveller wrote a review Jan 2023
9 contributions1 helpful vote
4.0 of 5 bubbles
Great location, short walk to the main shops and promenade. There are also supermarkets and a good choice of restaurants nearby making it well placed for longer stays. Room felt a bit small for 2 people but was clean and had all the necessary amenities. Breakfast had a good selection of fruits, pastries which are constantly replenished, and each guest was given their own tongs to handle food, for cleanliness reasons, but it does get busy at certain times and there can be long waits in the queue to get seated. Overall a very good stay and would return.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian MIGUERES, General Manager at Best Western Plus Hotel Massena Nice
Responded 3 Jan 2023
Dear ThisTraveller, On behalf of all the team, I would like to thank you for your kind feedback. We are glad to hear that you had an enjoyable experience and that you intend to return. We are impatient to see you again. Best Regards, Julian Migueres General Manager
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ChazWA wrote a review Mar 2020
Sydney, Australia166 contributions58 helpful votes
4.0 of 5 bubbles
I picked this hotel as I wanted somewhere central for my first time in Nice.
I was only to be here for a couple of nights so my choice needed to be of a reasonable class whilst being close to the old town.

My room was clean & a fair size.

It was easy to walk into most places and I found the service reasonably good

The breakfast was ok but I wasn’t expecting anything flash.
The bonus was the chocolate shop directly across the road.
The only negative was that the room fridge wasn’t working properly due mainly from I could see poorly place vents in the cabinet
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Date of stay: April 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FOP020969, HOTEL ACCOMODATION MANAGER at Best Western Plus Hotel Massena Nice
Responded 29 Mar 2020
Dear madam and sir , thank you for taking the time to share you feedback with us. We are really happy in reading your nice words. It was a pleasure to welcome you to our hotel and we are very pleased to learn that you had an enjoyable stay. The comfort and well-being of our hotel guests is our priority and it is so rewarding for all of us to read what you’ve experienced. Apologize for the fridge trouble in your room. We sincerely thank you for your warm recommendations and we look forward to welcoming you back next time you are travelling to Nice. Best Regards, The management
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James Trivett wrote a review May 2022
Torpoint, United Kingdom1 contribution
3.0 of 5 bubbles
I want to start by saying the staff and management at this hotel are fantastic. However there were problems from the moment we arrived. My wife ugraded our room to one with a balcony but the moment we set foot in the room we remarked on how hot it was, no problem I'll just turn on the AC - there isn't any! Yep, no AC in a hotel room in the south of France, despite being listed as having air conditioning. It has a central air handling system meaning you cannot cool the room individually. Even the ceiling mounted AC units in the lobby were never switched on (probably to cut cost) and the whole hotel is constantly warm and when you've been walking for miles around lovely Nice all day, there was no escape from the heat. We changed room twice in an attempt to get to a cooler part of the hotel, we had to leave the windows open in the evening. Not a pleasant experience at all. So we never got the upgraded room we wanted for my 50th birthday. Then there's the noise, do not expect to sleep without using earplugs, the sound of scooters roaring up the street all night and all day will keep you awake and then there's the guests who don't care about anyone but themselves, the hotel had hardwood floors and no sound insulation so you hear ever chair being dragged across the floor above and every door slam etc. You will not sleep. The breakfast was OK,nothing special, very busy and no one wearing masks - except the staff who wore them all the time. We flew back to England a day early.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$400 - $565 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
l hotel massena, l hotel nice
FORMERLY KNOWN AS
L'Hotel Massena
LOCATION
FranceProvence-Alpes-Cote d'AzurFrench Riviera - Cote d'AzurNiceCentre
NUMBER OF ROOMS
110
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PLUS HOTEL MASSENA NICE - Reviews & Price Comparison (France) - Tripadvisor

Frequently Asked Questions about Best Western Plus Hotel Massena Nice
Which popular attractions are close to Best Western Plus Hotel Massena Nice?
Nearby attractions include Riviera Bar Crawl & Tours (0.2 km), Fox in a Box Nice (0.5 km), and Molinard Parfums (0.3 km).
What are some of the property amenities at Best Western Plus Hotel Massena Nice?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Best Western Plus Hotel Massena Nice?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Hotel Massena Nice?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Best Western Plus Hotel Massena Nice?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Best Western Plus Hotel Massena Nice?
Conveniently located restaurants include Tipsy, SMART DELIGHT ROOM, and Origines.
Is Best Western Plus Hotel Massena Nice located near the city centre?
Yes, it is 0.5 km away from the centre of Nice.
Are any cleaning services offered at Best Western Plus Hotel Massena Nice?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Hotel Massena Nice?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Hotel Massena Nice offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hotel Massena Nice?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
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