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Renaissance Aix-en-Provence Hotel

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Traveller (642)
360
Panoramas (16)
Room & Suite (388)
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About

#7 of 72 hotels in Aix-en-Provence
Location
Cleanliness
Service
Value
Travellers' Choice
Depuis 2014, le Renaissance Aix-en-Provence est idéalement situé au sein du paysage aixois. A quelques pas du centre ville aixois, ce petit coin de paradis vous promet tranquillité et bien-être le temps de votre séjour. L’Hôtel 5 étoiles offre 133 chambres et suites, spacieuses et lumineuses (proposant un accès à Internet gratuit). Sobre et raffiné, le décor s’inspire des symboles de la Provence en les réinterprétant de façon contemporaine. Notre hôtel dispose d’une piscine extérieure, d’un spa, d’une piscine intérieure, d’un sauna et d’un centre de remise en forme. La restauration est signée Vincent Merly, notre chef exécutif propose une cuisine d’excellence, mêlant inspiration méditerranéenne et pointe de tradition française au restaurant Atmosph’R ainsi qu’au restaurant estival du Palm’s ! Testez sans plus attendre notre Brunch dominical qui satisfera tous les goûts. Découvrez aussi nos cocktails signatures servis avec un soupçon d’exotisme au bar du Palm’s mais aussi au bar l'Avant Scène. Les 800m2 d’espace de réunions réunis en 8 salles modulables à la lumière du jour viennent compléter la gamme des prestations de notre établissement et en font l’un des plus grands centres de conférence d’Aix-en-Provence. Avec sa terrasse ouverte sur l’incontournable piscine du Palm’s, l’Hôtel Renaissance Aix-en-Provence est ainsi l'endroit parfait pour organiser tout type d'événement, conférences, réunions de travail, séminaires résidentiels, cocktails, mariages ou soirées de gala !
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Car park
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
1,348Review53Q+A100Room tips

Reviews
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Rdm wrote a review Jan 2024
Wilmslow, United Kingdom1 contribution
Excellent hotel. Attention to detail is the word. Everything seems to be well managed and cared for. All staff were very polite and professional. Dinner in the restaurant was a very high standard. Of note waitress Solenne was extremely professional, helpful and accommodating. Well done! :) Breakfast was lovely also. Would highly recommend. Lovely hotel, great staff, excellent location and beautiful city.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jae wan lee wrote a review Jan 2024
Seoul, South Korea3 contributions
I have stayed 2 weeks ago due to business trip. Despite of late arriving hotel, Managers was waiting for us. Then, Hotel is so comfortable and clean. So nice. Important thing is, I think this hotel is so safe and honest. Actually, I left my passport and money in safety-box when I have checked out. I forgot it all day by checking in a flight...... I almost miss a flight and feel horrible. However, Hotel keeps safe my passport and money all. So, I could take in the flight and came back home safely.
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Date of stay: January 2024Trip type: Travelled on business
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sheeru wrote a review Dec 2023
Paris, France30 contributions37 helpful votes
We are having a great time at this hotel. It is a really family friendly hotel. Our room has a diaper bin (which we don’t get in most hotels). Our stay has been over Christmas holidays and we have really appreciated the small touches. Our room has a decorated tree and our child got a Christmas present from Santa. The staff has been extremely helpful and courteous. We also like that the hotel has an indoor heated pool to keep our little one occupied. A special thank you to Melvin at the concierge and Mokhtar at the restaurant.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Valet parking available and charging for electric vehicles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Worldwide Travel wrote a review Dec 2023
Bangkok, Thailand4918 contributions991 helpful votes
+1
There are not many chain hotels in Aix-En-Provence except for Accor which has a few, so having a Renaissance hotel by Marriott was quite useful for our stay in the city. I can highly recommend this hotel - it is within walking distance to the old town, the room's design was an excellent fit for the Renaissance brand plus it was in good condition, staff were friendly and efficient, and breakfast was above average. I would definitely not hesitate to return. The only small negative is that this hotel does not have many suites (only 3 I think) so suite upgrades are not likely regardless of status with the Marriott Bonvoy program.
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Date of stay: December 2023
Cleanliness
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Debbie R wrote a review Oct 2023
New York City, New York11 contributions9 helpful votes
The Renaissance is located a 10-15 min walk from the Town Center where you will find dozens of restaurants (maybe hundreds), cafes, gelato shops, and stores. It is easy to walk from the hotel to the the car rental office (Sixt-it’s the only one), and to many museums and sites. The rooms are very large. It s not easy to find a hotel in Aix with king sized beds but the Renaissance has it! The beds are extremely comfortable as are the duvets. Housekeeping provided me immediately with the extra pillows and towels that I requested. The bathrooms are quite nice, the shower is very large. One thing to know before you go is that there are no USB ports in the room. I brought along 3 adapters that changes the 2 prong European outlet to a 2 prong USA outlet. They each had 2 USB ports. The front desk kindly lent me another adapter. But if you travel with many devices, make sure to bring your own adapters. We had 2 tablets, 2 phones, 2 backup phone chargers, and a computer with additional external devices. And now about the service. The front desk and concierges were so kind, so knowledgable and so gracious. As mentioned above, the helped us with out tech issues, they helped us with getting in and out of the underground garage always with a smile and a wonderful attitude. We could not have been made to feel more welcome. The wait staff and the staff at the desk of the restaurant were so accommodating, had wonderful personalities and really aimed to please in every way. Our waiter remembered us after the first breakfast and greeted us warmly on every day thereafter. He even remembered which was “our table” and our breakfast order! I highly recommend this hotel both for its location, the large rooms, and for the excellent service the staff provides for it’s guests.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Renaissance Aix en Provence, Other at Renaissance Aix-en-Provence Hotel
Responded 23 Oct 2023
Dear DebbieR241, I thank you so much for your comment, that has been shared with the team. We hope to see you again at the hotel Renaissance. By the way, the waiter is so happy to see a comment as yours ! Clara - Guest relation manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Taylor L wrote a review Oct 2023
16 contributions6 helpful votes
I will start off by saying this hotel was great, exactly what you would expect. I will say, however, after being to the area we wish that we stayed in a more authentic french hotel while were here. This hotel is basic, has a pool and spa, and everything you need for a nice trip. We visited for my birthday to Aix en Provence and the staff did a great job making me feel special for my birthday. We felt that the hotel was more for a corporate guest, so just know that is the vibe here. I got a facial at the spa and the spa was forgettable compared to other spas we have been to. Overall, it was a very good stay, but we imagine there may be a better spot in this cute town to stay for an out of town guest.
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Date of stay: September 2023
Rooms
Cleanliness
Service
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Daffodil2004 wrote a review Sept 2023
London105 contributions93 helpful votes
A few things let this place down and detract from it being a true 5 star. - No offer of a drink / water on arrival - No offer of taking bags to the room - Very corporate feel to the rooms - dated yellow and grey colour scheme - Unclean in some areas - In need of repair in others The pool area is lovely and the staff at the pool bar were great. The prices for food and drinks were off the scale so we went elsewhere. We don’t mind paying when the venue and location is perfect - sadly neither are true in this case. Very comfortable bed but let down with ripped linen. If you pay over 200 Euro a night for this hotel you are likely to be disappointed.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Renaissance Aix en Provence, Other at Renaissance Aix-en-Provence Hotel
Responded 20 Sept 2023
Dear Daffodil2004, Thank you for choosing to stay at the Renaissance Aix-en-Provence Hotel and providing your honest feedback. Our standards and the requirements of our staff suggest a personalized service and a total devotion to meet the needs of our guests. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We offer water with fruit at the bar for all guests throughout the stay. We could have offered it to you upon your arrival. Concerning the design of the hotel, the idea of the designer was to create a peaceful atmosphere to emphasize the senses of our guests, and make them focus on the warm colors of Provence and our own collection of Contemporary Art. The hotel soul is definitely modern and Art directed, which fits to our guests coming for leisure or business (and sometimes both!). We are really disappointed that it wouldn’t please you, as the pictures on our website are really representative. You should know that we make a point of going beyond the criteria for which 5 stars are awarded, such as the size of the rooms (which are more spacious and better equipped than in a 4-star hotel), the 24-hour room service and the Spa. We nevertheless hope to have the pleasure to welcome you back to Hotel Renaissance Aix en Provence Clara. R / Guest relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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giovanni2007 wrote a review Sept 2023
Los Angeles, California38 contributions10 helpful votes
Excellent stay in Aix. The hotel room was very clean and service of the room was excellent daily. The buffet was good. The air conditioning of the room was strong and a relief during the heat of the day. The amenities of the room were all functional during stay.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Philip C wrote a review Sept 2023
Glasgow, United Kingdom5 contributions
This is never a 5 star hotel . The rooms are poor . Carpets stained . Walls scuffed . Air conditioning sub standard . Staff at pool are excellent and food is very good but prices are extortionate . Whilst you expect high prices in a 5 star hotel , the prices are out of sync with the rest of the establishment .
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Renaissance Aix en Provence, Other at Renaissance Aix-en-Provence Hotel
Responded 7 Sept 2023
Dear Philip, Thank you for choosing to stay at the Renaissance Aix-en-Provence Hotel and providing your honest feedback. Our standards and the requirements of our staff suggest a personalized service and a total devotion to meet the needs of our guests. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Let me detail my answer : The temperature of all our rooms during the summer season is between 19 and 23 degrees. Clients are able to choose the temperature that suits them best. When you encounter a technical problem, our team remain at your entire disposal 24/7. We feel deeply sorry that the quality of our dishes was not up to your expectations. All our food is homemade with fresh products of the best quality and is usually seen as being of a very good value for money. As a reminder, the carpet is cleaned very thoroughly before and after your departure, but we will report this to the housekeeping manager. Concerning the design of the hotel, the idea of the designer was to create a peaceful atmosphere to emphasize the senses of our guests, and make them focus on the warm colors of Provence and our own collection of Contemporary Art. The hotel soul is definitely modern and Art directed, which fits to our guests coming for leisure or business (and sometimes both!). We are really disappointed that it wouldn’t please you, as the pictures on our website are really representative. We nevertheless hope to have the pleasure to welcome you back to Hotel Renaissance Aix en Provence Clara. R / Guest relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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captain_cammy wrote a review Aug 2023
Toronto, Canada5 contributions3 helpful votes
Wow! A gem. So relaxing. Thank you Emo (spelled right?), Martin, Manon and the rest of the staff at this hotel. They are VERY focused on providing each guest with a memorable experience. The hotel is just the right size. Food is good, pool area is fantastic. Truly one of our best stays. Ever.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Renaissance Aix en Provence, Other at Renaissance Aix-en-Provence Hotel
Responded 7 Sept 2023
Dear Captain, thank you so much for your comment, that has been shared with the team. We hope to see you again at the hotel Renaissance. By the way, Eno our trainee was so happy to see a comment as yours ! Clara - Guest relation manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$332 - $460 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneAix-en-Provence
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RENAISSANCE AIX-EN-PROVENCE HOTEL - Reviews & Price Comparison (France) - Tripadvisor

Frequently Asked Questions about Renaissance Aix-en-Provence Hotel
Which popular attractions are close to Renaissance Aix-en-Provence Hotel?
Nearby attractions include Closed Escape Game (0.4 km), Vieil Aix (0.3 km), and Cite du Livre (0.2 km).
What are some of the property amenities at Renaissance Aix-en-Provence Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Renaissance Aix-en-Provence Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Aix-en-Provence Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Aix-en-Provence Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Renaissance Aix-en-Provence Hotel?
Conveniently located restaurants include Maison Nosh, Seito Restaurant Sushi & Grill, and Atmosph'R - Hôtel Renaissance.
Are there opportunities to exercise at Renaissance Aix-en-Provence Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Renaissance Aix-en-Provence Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Aix-en-Provence.
Are any cleaning services offered at Renaissance Aix-en-Provence Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Aix-en-Provence Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Aix-en-Provence Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.