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Carlton Hotel

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Traveller (575)
Room & Suite (140)
Dining (32)
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About

#12 of 102 hotels in Lille
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Combining charm, space and comfort, the hotel is endowed with 59 rooms and suites, fully renovated and decorated in art deco style. Perfectly situated in the heart of the city, next to the two stations, the historical part of the town and the main square, it is ideally placed to appreciate the beauty of Lille to the full. A broad choice of cultural and entertaning activities awaits you there.Each of our 59 rooms is the symbol of luxury, chic and refinement. Their elegant and cosy style is an invitation to luxury and dream... All rooms and suites include private bathroom with shower or bath with "welcome products", telephone, TV, air conditioning, safe, minibar, courtesy tray with water, tea and coffee, free wifi. Discover our new cocktail bar The View Lille to enjoy a personalised drink according with generous food board to share.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Historic Hotel
Languages Spoken
French
1,553Review1Q+A30Room tips

Reviews
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Lizi E wrote a review 6 Mar
Buckinghamshire, United Kingdom24 contributions6 helpful votes
Only stayed a night, but had great customer service from the front desk who couldn't be more helpful and the room has everything we needed. Also had a drink in the lovely bar and again couldn't fault it. Didn't try the breakfast. Will definitely stay here again.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ELISE LEFEBVRE, Marketing at Carlton Hotel
Responded 1 week ago
Dear, We sincerely thank you for your kind feedback. We are delighted to hear that you had a pleasant stay with us and that you were fully satisfied with the service provided by our front desk team as well as the facilities in your room. We are also glad that you enjoyed your experience in our lovely bar. Your satisfaction is our priority, and we are thrilled to have met your expectations. We hope to have the pleasure of welcoming you again on your next visit to the area. Please feel free to contact us if you need anything during your next stay. Best regards, Elise LEFEBVRE Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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fredsX8131YR wrote a review Jan 2024
Billericay, United Kingdom9 contributions6 helpful votes
+1
Strange Xmas Break in Lille at the 'Boutique' Carlton Hotel. We booked the break on booking.com. Who should really state that this hotel may not suit English only speaking people that expect a certain level of service that we get in England and other countries. Positives. The train journey there was excellent. The hotel is a 10 minute walk from the station. Excellent location. The view from our room on the 4th Floor facing one of the 2 main squares was amazing especially on New Years eve. The rooms are very spacious and well equipped. The overall condition of the hotel was very good in all areas. The cleaning staff as were most of the reception staff really polite and helpful. The continental breakfast was excellent in content and choice of food. Lille itself is a lovely town with a good Xmas market and many, many restaurants but all menus are in French and not in English? It was nice to walk out during the daytime and the evening, very safe to do so with lots of French police walking around this port of town in groups of 2 & 4. We found 2 decent restaurants that could understand our English needs and one even had the English translation under the French wording, Negatives. We thought as this was being advertised in England that it would be able to cater for some of our English needs. It's just not geared up for English only speaking people. Hardly any of the staff spoke good English apart from the manager and as we do not speak French it was difficult at times to say the least. Except the Xmas temporary Student staff, brought for the Xmas and New Year period as they spoke very good English. The was no welcome pack in the room to tell us of the hotel services amenities. Fire escapes meeting points etc. Nothing in English in the room at all to help find out about the hotel amenities and facilities. No room service was available as no snacks menu in our room either. Nothing to tell us of the breakfast times, special events over Xmas and New Year, the small health club location or times of it opening. Nothing to tell us how to reset the small safe which was over 6ft off the ground of located in the top shelf of the wardrobe so if you are under 5ft 10 very awkward to get to and operate. When we asked at reception about a hotel guide to services in English they just shrugged their shoulders. Nothing is in English including the Drinks and bar menus. The Room has a nice large screen TV that has many Standard French stations but none readily available in English so you cannot relax and watch TV programmes in English in the evening. The is no Netflix/You Tube or other enjoyable platforms in English to enjoy. There is no restaurant for an evening dinner meal so you have to eat out, you have no choice. We had to send the bar menu to our daughter in England via what's app to arrange translation into English (see photos) so we could know what we were ordering in the hotel bar which has a typical bar menu for limited food/snack options all in French. Lots of beggars on the street pavements. Everyone seems to smoke, we saw no-one that was vaping. If we go to Lille again we would do our homework first to find if possible a hotel that can cater for mature English couples such as us. Or may be, just stay here one night for the amazing location. But as I say you cannot fault the location of this hotel. It is a lovely hotel. FS
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Please see our review on the negatives.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ELISE LEFEBVRE, Marketing at Carlton Hotel
Responded 1 week ago
Dear FS, Thank you for taking the time to share your feedback about your stay at the Carlton Hotel. We are glad to hear that you enjoyed certain aspects of your visit, including our central location, the view from your room, and the spaciousness of the rooms. However, we are sorry to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments, and we sincerely apologize for any inconvenience you may have experienced. We understand your disappointment regarding the level of service in English. We are constantly seeking ways to improve our multilingual services, and we take note of your feedback in this regard. We want to clarify that there is no temporary staff at the hotel. All members of our team are permanent, but some may speak English better than others. We recognize the importance of effective communication with all our guests and will continue to work on improving our language skills. Lastly, we appreciate your recognition of our exceptional location, and we are delighted that you were able to enjoy the city of Lille during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and tailored experience. Best regards, Elise LEFEBVRE Sales and marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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karlboddy wrote a review Dec 2023
Crewe, United Kingdom8 contributions9 helpful votes
Reception staff mostly arrogant as are most of the staff. Rooms are comfy but very noisy from all sides and creaking floors. Check in not until 4.00pm and not a minute before ! Unless your French it appears “ your room is ready “ breakfast is limited continental and cooked hotdog sausages with scrambled egg similar to English custard. Bathroom constantly smells of bad drains and staff appeared either confused or not interested. Gave one star due to location and very, very expensive.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Find somewhere else or sleep in the car if your travelling in one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ELISE LEFEBVRE, Marketing at Carlton Hotel
Responded 1 week ago
Dear Mr Boddy, We have read your comment and we are very surprised as it does not reflect the very positive feedback we usually receive regarding the friendliness of our team. We want to assure you that we place great importance on the satisfaction of our customers and we apologize if your experience did not meet your expectations. Regarding the building, we would like to clarify that it is very old, which probably explains the creaking floors. We are constantly working to improve our infrastructure to provide a comfortable stay for our guests. As for the check-in time, we guarantee that rooms will be available from 4:00 PM. However, please be aware that if the room is ready earlier, we will be happy to assign it to you. This policy applies to all our customers, regardless of nationality. Regarding breakfast, we offer an unlimited buffet including a variety of pastries, pancakes, waffles, local jams and honey, cold cuts, salmon, cheeses, juices, cereals, yogurts, fruits, eggs, bacon, sausages, tomatoes, and much more. Finally, regarding prices, they are in line with the location and the standard of our hotel. We constantly strive to offer competitive rates while maintaining the quality of our services and facilities. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfactory experience. Best regards, Elise LEFEBVRE Sales and marketing manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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717james wrote a review Dec 2023
Torpoint, United Kingdom18 contributions4 helpful votes
We visited Lille for a pre Christmas break and weren’t disappointed, the city was beautiful as was the Hotel. But this review is about the kindness of the staff. After a lovely few days we checked out and went for dinner prior heading to station. I then received a text saying the Eurostar was cancelled. 5 days before Christmas, nowhere to stay, and no apparent way of getting home we headed back to the hotel. To say the lady on reception was kind would be an understatement, while I was franticly checking alternative travel solutions she quickly found us a new room, then she upgraded the room, and the. gave us vouchers for free cocktails that evening. What could have been an awful 2 day delay became a wonderful extension to the holiday. Thank you Hotel Carlton
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 25 Dec 2023
Hello, We would like to express our gratitude to you for your warm and complimentary comment. We are delighted that your stay at the Carlton Hotel helped make your experience in Lille even more memorable, despite the unforeseen circumstances linked to the cancellation of the Eurostar. It is a real pleasure to see that our team was able to respond effectively to your needs, even in unforeseen circumstances. We are happy to have been able to offer you a positive experience and turn a potential inconvenience into a wonderful extension of your vacation. Thank you for your trust and your stay at the Carlton Hotel. We hope to have the pleasure of welcoming you again on your next trips. Best regards, Elisa Guyot Communications Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MPGF73 wrote a review Oct 2023
London, United Kingdom23 contributions4 helpful votes
Great hotel in a very good location. Rooms are comfortable and a very good size. Staff are all extremely helpful. Good buffet breakfast in a lovely room over looking the square/opera. A few reviews have criticised the soundproofing in rooms but this wasn’t a problem at all.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 31 Oct 2023
Dear, Thank you for your kind words and for sharing your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel to be great and in a prime location. It's also wonderful to know that you enjoyed our comfortable and spacious rooms, as well as our helpful staff. We're glad that you had a pleasant experience with our buffet breakfast in the charming room overlooking the opera. As for the soundproofing, we appreciate your input and are pleased to learn that it wasn't an issue during your stay. Your feedback is important to us, and we look forward to welcoming you back in the future. Best regards, Elise LEFEBVRE Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keppel wrote a review Aug 2023
Greater Manchester, United Kingdom164 contributions112 helpful votes
Hotel is art deco type .Very comfortable. Quiet yet 3 mins from the train station and right in the centre of town. Breakfast was lovely and in a beautiful dining room. There is a small bar area on the ground floor.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 15 Aug 2023
Bonjour Madame, Monsieur, Nous sommes ravis de lire votre commentaire. Merci d’avoir souligné le bon emplacement du Carlton. En effet son emplacement idéal en centre-ville permet une découverte parfaite de son centre historique. Nous sommes enchantés que la décoration vous plaise. Nous avons remis au goût du jour l’Hôtel en 2016 tout en respectant son histoire et ses origines. Nous sommes heureux de savoir que vous avez apprécié notre petit-déjeuner avec des produits de notre région. Au plaisir de vous accueillir à nouveau ! Bien à vous Candice Assistante Commerciale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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juliaS3800CL wrote a review Jun 2023
Northumberland, United Kingdom16 contributions19 helpful votes
The hotel is in great central location, with very friendly and professional staff and tastefully decorated and generously sized rooms. It was very clean and we would definitely consider returning if we were to visit Lille again. We did have one very specific complaint about the hotel's involvement with the Lille street music festival, and the noise levels outside (and more specifcally, inside our room) which made the windows vibrate. This was just one night however, and the staff responded exceptionally well to our complaint the following day.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't stay in Lille on the one night they have the street music festival - unless you are young,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 4 Jul 2023
Dear Customer, What a pleasure to read your lovely comment! We are delighted that you enjoyed the comfort and charm of our hotel. Thank you for highlighting the ideal location of our hotel in the center of Lille, which offers this breathtaking view of the Place du Théâtre! We have not failed to inform our teams that you have highlighted their warm and professional welcome. Knowing that you had a great time in our hotel is the greatest reward for all our teams. We apologize for the lack of soundproofing of which we are aware, especially during the Fête de la Musique. We have undertaken improvement works for the comfort of our customers, and are delighted that our receptionists were able to respond to your complaint. Looking forward to welcoming you again! Best regards, Marie de Montgolfier Communications Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bhpleeds wrote a review Jun 2023
Leeds, United Kingdom73 contributions51 helpful votes
We booked for a Saturday evening. Beware that the city centre is totally a pedestrian area on Saturdays. We drove around Lille for 45 minutes trying to get to the hotel. Eventually, I called them to ask for a refund to move to another town. A refund wasn't possible. I was given a code to drop the barrier to enter the pedestrian area, but the barrier was faulty and had engineers working on it. One of the receptionists walked to my car and directed me in a different way. It took him 25 minutes to get us to the parking area, so I would never have got there. Also the parking is not at the hotel, but at a parking garage about 200M away. The staff were friendly and helpful, and we ended up watching a candlelight string quartet at the hotel in the evening. Julie balcony over the street. The hotel is in a great location but has no restaurant
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Don't book for arrival on Saturday
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 20 Jun 2023
Dear Customer, Thank you for sharing your impressions following your recent stay at the Carlton. We apologize for the difficulties encountered in reaching our hotel. The city center of Lille effectively becomes pedestrian on weekends. We specify this in our booking confirmation email, with the code to lower the barriers. However, we are reassured that your adventure finally ended well with our receptionist, and that you were able to enjoy the Candlelight show. Looking forward to welcoming you again to make you live a better Carlton experience, Best regards, Marie de Montgolfier Communications Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennet G wrote a review Jun 2023
1 contribution
It is a very nice hotel in great central location, staff was very friendly. Rooms are nice and clean with great views. Everything was short walking distance from the hotel. Would definitely recommend!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 8 Jun 2023
Dear Customer, What a pleasure to read your lovely comment! We are delighted that you appreciated the comfort and cleanliness of your room. Thank you for highlighting the ideal location of our hotel in the center of Lille, which offers this breathtaking view of the Place du Théâtre! Rest assured that we will pass on your lovely feedback to the teams who thank you for recommending our hotel. Looking forward to welcoming you again! Best regards, Marie de Montgolfier Communications Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jag87Chennai wrote a review Jun 2023
chennai1 contribution
Very good hotel. Especially the view from the hotel, Service and cleanliness. Prime location as well. Cycling and other kid activities are also very good. Good buffet and other food menu as well. Very relaxing atmosphere
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marie de Montgolfier, Ventes at Carlton Hotel
Responded 6 Jun 2023
Dear Customer, What a pleasure to read your lovely comment! We are delighted that you appreciated the comfort of your room and the quality of our services. Thank you for highlighting the ideal location of our hotel in the center of Lille, which offers this breathtaking view of the Place du Théâtre! We are also delighted that the activities offered in Lille allowed you to have a pleasant experience. Finally, it is a pleasure to read that you enjoyed our breakfast buffet offering a large selection of fresh and local products. Knowing that you had a great time in our hotel is the greatest reward for all our teams. Looking forward to welcoming you again! Best regards, Marie de Montgolfier Communications Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$205 - $328 (Based on Average Rates for a Standard Room)
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
59
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CARLTON HOTEL - Reviews & Price Comparison (Lille, France) - Tripadvisor

Frequently Asked Questions about Carlton Hotel
Which popular attractions are close to Carlton Hotel?
Nearby attractions include Team Break Lille (0.3 km), John Doe Escape Game Lille (0.3 km), and DreamAway Lille - Réalité Virtuelle (0.4 km).
What are some of the property amenities at Carlton Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Carlton Hotel?
Yes, parking is available to guests.
What are some restaurants close to Carlton Hotel?
Conveniently located restaurants include Aromebase, Jane Restaurant, and Le Comptoir des Bistronomes.
Are there opportunities to exercise at Carlton Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Carlton Hotel have airport transportation?
Yes, Carlton Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlton Hotel located near the city centre?
Yes, it is 0.02 km away from the centre of Lille.
Are any cleaning services offered at Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carlton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.