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Best Western Urban Hotel & SPA

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Traveller (66)
Dining (23)
Room & Suite (22)
Overview
48 B rue de Valenciennes, 59000, Lille France See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
Reviews (180)
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25 results
Traveller rating
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1 - 5 of 25 reviews
Reviewed 2 weeks ago via mobile

Pros and cons + staff is friendly - very small rooms (especially standard room) - unpleasant smell in most rooms ( mold or plumbing) Told staff about it and they just sprayed some air freshener 🙄 Overpriced considering the flaws. Would not recommend for more...More

Thank 65jessee
Reviewed 17 August 2018

I got a steal of a deal, the room was that bit smaller than is really OK (knocked off a star for that), a proper coach driver's room. Otherwise, I couldn't have been happier, the shoebox was well eqipped and comfortable. The restaurant is special,...More

Thank gidonyourbike
Response from Maya_Urban, Responsable réception at Best Western Urban Hotel & SPAResponded 23 August 2018

Good morning, Thank you very much for this nice comments. Good end of holidays and see you again i hope. Best regards, Valérie Gillis, manager

Reviewed 4 August 2018 via mobile

As our eurotunnel for delayed we had to stay over night somewhere on the French side. We were happily surprised to find this beautiful hotel. At 55gbp it was a very good surprise. The area may be a bit run down but the hotel is...More

Thank 0481Tony
Reviewed 26 July 2018 via mobile

After a really long day of travelling, we arrived very late at night at our hotel. The night reception was very helpful - directed us to secure, gated parking besides the hotel, gave us our key and WiFi passwords, then promptly announced the lift was...More

Thank Mary W
Reviewed 15 June 2018

I stayed one night at the Best Western Urban Hotel. I really enjoyed the stay. The hotel is comfortable, room was clean and practical. You can park the car in their garage, next to the hotel. The only point of attention is that it is...More

Thank DMFT1967
Response from Maya_Urban, Responsable réception at Best Western Urban Hotel & SPAResponded 23 July 2018

Dear DMFT1967, Thanks for your feedback. Looking forward to see you again in the Best Western Urban Hotel & Spa :-) ! AFIFI Maya , Responsable Hébergement

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About
Description
The Urban Hotel & Spa is eager to welcome you and assure you the greatest privacy, rest and comfort in its 40 fully equipped luxury rooms. The atypical ambiance and personal welcome make this 3-star hotel More an ideal pied-à-terre for your business and tourist travels. The whole team will be happy to serve you and make your stay in the capital of Flanders one of the most pleasant you've ever experienced. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
Pool
Beachfront
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$77 - US$164 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel and Spa Grand Palais
Location
France > Hauts-de-France > Nord > Lille
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$77 - US$164 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel and Spa Grand Palais
Location
France > Hauts-de-France > Nord > Lille
Photos
Traveller (66)
Dining (23)
Room & Suite (22)
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Questions & Answers
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Room Tips
"Ask for a big room, our room was really very small !!"
moni_vedebe11
29 Dec 2016
Read review
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