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Best Western Urban Hotel & SPA

48 B rue de Valenciennes, 59000, Lille France See on map
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Room Service
3 Star accommodation
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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Reviews (194)
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1 - 5 of 28 reviews
Reviewed 3 days ago via mobile

Stayed here for a weekend fri-mon Car park was essential so this was a good secure car park so was pleased with that Hotel was average Staff were great though Breakfast was below average, tables weren’t cleared away on the Monday morning, not much choice...More

Date of stay: December 2018
Thank thegreen24
Reviewed 29 October 2018

If you want to use the "spa" you will have to walk through the lobby in your bath robe, so beware. As another reviewer said, single room with double bed in it. mouldy towel in bathroom, changed without fuss. lobby entrance draughty, with 1 chair...More

Date of stay: October 2018
Thank bernard b
Reviewed 25 October 2018 via mobile

Hôtel was ok but not special. The double room we had was really a single with a double bed. Restaurant is in lobby with corridor to ground floor rooms. Not cheap and minute portions. Bar is about 1m wide next to reception desk. Breakfast is...More

Date of stay: October 2018
Thank gucci_10
Reviewed 29 September 2018 via mobile

Pros and cons + staff is friendly - very small rooms (especially standard room) - unpleasant smell in most rooms ( mold or plumbing) Told staff about it and they just sprayed some air freshener 🙄 Overpriced considering the flaws. Would not recommend for more...More

Date of stay: July 2018
Thank 65jessee
Reviewed 17 August 2018

I got a steal of a deal, the room was that bit smaller than is really OK (knocked off a star for that), a proper coach driver's room. Otherwise, I couldn't have been happier, the shoebox was well eqipped and comfortable. The restaurant is special,...More

Date of stay: August 2018
Thank gidonyourbike
Response from Maya_Urban, Responsable réception at Best Western Urban Hotel & SPAResponded 23 August 2018

Good morning, Thank you very much for this nice comments. Good end of holidays and see you again i hope. Best regards, Valérie Gillis, manager

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The Urban Hotel & Spa is eager to welcome you and assure you the greatest privacy, rest and comfort in its 40 fully equipped luxury rooms. The atypical ambiance and personal welcome make this 3-star hotel More an ideal pied-à-terre for your business and tourist travels. The whole team will be happy to serve you and make your stay in the capital of Flanders one of the most pleasant you've ever experienced. Less
Hotel class
Hotel Amenities
Room Service
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$75 - US$160 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel and Spa Grand Palais
France > Hauts-de-France > Nord > Lille
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$75 - US$160 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel and Spa Grand Palais
France > Hauts-de-France > Nord > Lille
Traveller (66)
Dining (23)
Room & Suite (22)
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Questions & Answers
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Room Tips
"rooms are small!"
29 Oct 2018
Read review
"Ask for a big room, our room was really very small !!"
29 Dec 2016
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