Mama Shelter Toulouse
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Mama Shelter Toulouse

54-56 Boulevard Lazare Carnot, 31000, Toulouse France
Traveller (223)
Room & Suite (71)
Restaurant
Dining (56)
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About

4.5
#12 of 126 hotels in Toulouse
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Mama Shelter Toulouse is much more than just a hotel, it is a shelter open to everyone, from students to technologists. Designed by Thierry Gaugain, Mama Toulouse counts 120 rooms, each made cozy with different comforts, such as 5-star bedding for king-size beds, yet kept modern with connected TVs and high speed wifi. Stop by the restaurant for a delicious BBQ dinner from our Argentinian grill or enjoy a cocktail out on the terrace. The 156m² rooftop is also a must if you crave a fresh pizza! This hotel also has three rooms dedicated to meetings, with a large terrace, as well as a Cinemama for screenings and presentations. The bank card made to guarantee the booking or make the prepayment will be required upon check-in.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Sofa
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, French

Location

54-56 Boulevard Lazare Carnot, 31000, Toulouse France
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Blagnac Airport
Mazamet Airport
67.5 km
See all flights
Jean-Jaurès
2 minToulouse Metro
460Reviews1Q+A5Room tips

Reviews
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Traveller rating
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Detailed Reviews
Karyn A wrote a review Apr 2022
5.0 of 5 bubbles
I recently organized a seminar at the Toulouse Mama Shelter and everything was perfect! From the pre-visit, to the set up, to the meetings, meals and rooms.... the staff was friendly and helpful and everything was perfectly coordinated. We were looked after during the day by Morgane... organized and resourceful, she was a terrific help and even printed off last minute copies of a doc that I needed to hand out. In the evenings, Clarisse and her staff looked after our guests and everyone was quite happy with the location, rooms and meals. I would not hesitate to organize another seminar with them!
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Date of stay: April 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from philippe angel gawron, Directeur général at Mama Shelter Toulouse
Responded 14 Apr 2022
thank you for your opinion, as you mention, we have a fantastic staff thanks to Morgane our sales manager and to clear up our bar manager the most Corsican of Toulouse
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Mrs J. wrote a review Nov 2022
Paris, France
4.0 of 5 bubbles
I think my room was smaller than most of the rooms because part of it was taken up by a staff elevator. So the part that the bed was in, was really like a tiny cupboard or a box. The red lighting gives it a garish atmosphere but luckily you can turn that red glare off!
It's very practical, very clean, and my only comment would be that I think I got unlucky with this particularly small room.
Wi-Fi, TV, charging your devices, all that works perfectly.
Bed very comfortable, breakfast delicious, music not too loud, and even boomers are welcome.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul C wrote a review Jul 2023
5.0 of 5 bubbles
Lunched there today with old friends visiting from London (5 of us in total)
Reasonable food in an interesting environment.
Great toilets.
However the highlight of the visit was the excellent service from Elièn who is very attentive to client needs, bilingual English/French and made the meal a memorable experience.
If you go make sure to get on one of Eléan's tables
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mcdenyer wrote a review Aug 2023
London, United Kingdom
3.0 of 5 bubbles
We were really excited to stay here as the hotel and restaurant both looked really fun and exciting, especially for the kids. So we were very disappointed by the reception we got when we arrived. We arrived an hour before check in extremely hot and tired. We had travelled to Toulouse on a very crowded train, standing the whole way, and temperatures were around 35 degrees (in the shade) so by the time we’d walked to the hotel with all our luggage we were looking forward to sitting down and getting a drink!

As our room wasn’t yet ready we asked if we could sit in the restaurant and have a drink and were told by the staff there, in very unfriendly tones, that there were no tables available for us as it was the second sitting on a Sunday lunchtime. This was clearly not the case as we could see a large amount of empty tables both inside and outside on the terrace under shade. There was nowhere in the hotel lobby for us to sit. It was too hot for us to venture out again, and we didn’t know where to go, so I pressed to sit somewhere inside and said we’d only need the table until our room was ready. One of the members of staff then took us to a table that was out on the terrace and in direct midday sunlight - when there were so many other available seats inside and under shelter!! I pressed again to sit in the shade (my children were overheating by this point) and again got told in a very condescending manner that this wouldn’t be possible. The whole thing was ridiculous. I don’t understand when paying to stay at a hotel why we wouldn’t be allowed to sit at some empty tables in the shade / inside in order to buy some drinks while waiting for our room to be ready on one of the hottest days of the year.

Eventually, and begrudgingly, we were offered a table right next to where people were queuing for the buffet. Maybe I would have understood the pompous attitude about not allowing us to sit down if they really had been full. But throughout the time we were there and waiting all of the other, more comfortable tables, (at least 10 of them) remained empty.

I was so upset about how we’d been treated as we had all been very excited about staying here and don’t often splash out on hotels. And we were treated by the restaurant staff like second class citizens.

It was a real shame as I think if we’d just been shown a bit of professional hospitality our experience here would have been completely different. But the staff at the restaurant were rude and stuck up with a superiority complex.

The staff on reception were lovely and helpful, the beds were very comfy and the breakfast was delicious. So if you can avoid those staff then I imagine you would probably have a lovely time here!
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Date of stay: August 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tganeves wrote a review Aug 2020
Boulogne-Billancourt, France
5.0 of 5 bubbles
Great great Hotel! Super stylish, people are super attentive and careful with your wishes, amazing rooftop with nice ambiance. Dinner In the restaurant with good food, good wine cart, great vibe, we were served by Thomas, the nicest server we’ve ever had, extremely cautious with our needs and a sympathy hard to find nowadays. Next time we’re in Toulouse we’ll for sure stay here again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from philippe angel gawron, Directeur général at Mama Shelter Toulouse
Responded 10 Aug 2020
Hello, thankyou very much for your comment. Congratulations to Thomas, always professional. We look forward to seeing you during your next stay. Have a good day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oh_Rea11y wrote a review Jul 2022
Toulouse, France
4.0 of 5 bubbles
I visited a friend who had rented a room at the mama shelter a couple of times over last weekend ! It made me want to book a room and stay over all summer long.

I joined him first for a drink on the rooftop. The staff was so warm and chilled always happy to help! The staff at the entrance welcomed us with a big smile. As for the mixologists, waitresses and manager at the bar, they were absolutely perfect. Recommending the best tapas of the menu, crafting a special drink for my friend after carefully listening to his preferences!

The next day, I went again for breakfast and had the chance to get a glimpse of the breakfast buffet ! It really looked tasty with tons of salty and sweet options as well as a large selection of hot and cold beverages.

If you get the chance, try to stay over at the Mama, were it only for a night !
And let me know ;)
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Date of stay: July 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from philippe angel gawron, Directeur général at Mama Shelter Toulouse
Responded 2 Aug 2022
waouuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu thank you so much, it was pleasure to welcome you <3
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy G wrote a review Apr 2022
5.0 of 5 bubbles
Every time I visit Toulouse, this place cannot be missed. From the greeting on entrance, to the upbeat vibes in the restaurant, to the amazing selection of food, and not forgetting the wine glass collector who balances 20 wine glasses on one arm at the same time…. This place has if all! …the Côte de boeuf is a great choice!

What a place!
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from philippe angel gawron, Directeur général at Mama Shelter Toulouse
Responded 14 Apr 2022
yes our famous thomas can put 20 glasses on his arm, who says better?, thank you very much for your comment, it's a pleasure to welcome you every time good day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BCarrrr wrote a review May 2024
Bridgwater, United Kingdom
4.0 of 5 bubbles
I stayed at a hotel in Toulouse centre, close to all the main attractions and the Jean Jaures metro station. The lobby had a modern and hipster vibe which included two arcade machines for visitors. The rooftop bar was nice, but the city view wasn't that great.

The part I didn't like was the design and layout of the bedroom. When you walk in, you're greeted by a completely red room, and the masks on the bedside lamps with the red lights made me feel uncomfortable. They went for a modern look, but it made the room feel cramped, and there was no space for coffee and tea services.

The restaurant was popular with locals and visitors, but it can get noisy if a party is booked there. They sold some excellent party food, but the party can be disruptive if you're trying to sleep in the room above.

Highly recommend it for couples but less so for businesses and families.
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Date of stay: May 2024Trip type: Travelled on business
Room Tip: Use the public services where possible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Your Majesty wrote a review 10 Jun
Florianopolis, SC
1.0 of 5 bubbles
An absolutely awful experience. Avoid this hotel, it is abysmal. Why people come here, heaven knows, all style over content. Fortunately we were able to change our room, the room we had booked was a shoe box. You could not get out of the side of the bed. I thought, well maybe dinner could be better but no, it was atrocious and went from bad to worse. Having taken our order for drinks we finally managed to get someone’s attention to order some food, starters and main course. The wine was initially unavailable but a bottle was found. Our main course was delivered but our starters were not. Ok, the waiter made a mistake but the food which was served was not only vile it was unsafe. Raw pork and steak. I have never seen such badly cooked food. I returned my steak only for it to returned apparently recooked. I daren’t think what they had done to it. The staff were not particularly concerned. The dinner I was looking forward to consisted of rather chewy bread and a bottle of wine. It don’t know whether this is representative of all the hotels in the chain but I’ll never come back again. The preceding five days of our holiday have been wonderful. Thank you Mama Shelter for spoiling our last day.
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip: Never stay at this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frederic D wrote a review Apr 2022
Paris, France
5.0 of 5 bubbles
Good location, friendly personal. Nice, clean and large room even if the view was not exceptional.
Thé breakfast is really fantastic with everything want, sweet and salted. I went their last week for a travel trip and will certainly come back next time.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from philippe angel gawron, Directeur général at Mama Shelter Toulouse
Responded 27 Apr 2022
thank u so much Federic
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
dixebra asked a question Dec 2018
asturias70 contributions38 helpful votes
Me gustaría saber si hay parking en el hotel o cerca
Answer from Philippe Angel G
Toulouse, France2 helpful votes
ola there is a parking at 100 meters from the mama, please ask our reception team for a special disconunt parking ticket gracias
Your Majesty wrote a tip 10 Jun
Florianopolis, SC27 contributions1 helpful vote
1.0 of 5 bubbles
"Never stay at this hotel"
Read full review
BCarrrr wrote a tip May 2024
Bridgwater, United Kingdom34 contributions2 helpful votes
4.0 of 5 bubbles
"Use the public services where possible"
Read full review
Sandy M wrote a tip Mar 2023
London, United Kingdom101 contributions63 helpful votes
5.0 of 5 bubbles
"The shops are shut on Sundays and some red too, bear in mind"
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Alain Loots wrote a tip Aug 2019
Hamme, Belgium13 contributions10 helpful votes
5.0 of 5 bubbles
"ask for a quiet room when reserving"
Read full review
JollapParis wrote a tip Nov 2018
Menerbes, France107 contributions77 helpful votes
3.0 of 5 bubbles
"be aware of potential noise coming from the restaurant."
Read full review
Not the right property for you?
There are more places to choose from in the Toulouse area.
PRICE RANGE
$168 - $240 (Based on Average Rates for a Standard Room)
LOCATION
FranceOccitanieHaute-GaronneToulouse
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MAMA SHELTER TOULOUSE - Now $185 (Was $̶2̶0̶6̶) - UPDATED 2024 Hotel Reviews & Price Comparison (France) - Tripadvisor

Frequently Asked Questions about Mama Shelter Toulouse
Which popular attractions are close to Mama Shelter Toulouse?
Nearby attractions include Projet Dédale (0.1 km), THE ESCAPE GAME - Toulouse (0.4 km), and Marché Victor Hugo (0.4 km).
What are some of the property amenities at Mama Shelter Toulouse?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mama Shelter Toulouse?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mama Shelter Toulouse?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Mama Shelter Toulouse?
Conveniently located restaurants include Le Shahi Dhaba, Sixta, and The Frog & Rosbif.
Is Mama Shelter Toulouse located near the city centre?
Yes, it is 0.6 km away from the centre of Toulouse.
Are any cleaning services offered at Mama Shelter Toulouse?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mama Shelter Toulouse?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Toulouse offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Mama Shelter Toulouse?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Mama Shelter Toulouse?
Many travellers enjoy visiting Church Of Les Jacobins (0.8 km), Espace EDF Bazacle (1.4 km), and Place Saint-Georges (0.4 km).
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