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4.5
#6 of 59 hotels in Biarritz
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Situé sur la majestueuse Côte Atlantique, l'Hôtel du Palais incarne depuis 1854, un véritable symbole d'élégance et de prestige. Témoin d'une histoire riche et empreinte de légendes, cet établissement mythique est aujourd'hui une destination de choix pour les voyageurs en quête d'une expérience exceptionnelle. Côté gastronomie, l'Hôtel du Palais est une véritable destination gourmande, dirigée par le Chef de cuisine Christophe Scheller et le Chef Pâtissier Aleksandre Oliver. Ensemble, ils orchestrent un ballet culinaire d'exception au sein du restaurant La Rotonde, offrant à chaque convive une expérience gustative inoubliable. Pour une parenthèse de détente, le Spa et Club Impérial s'imposent comme un havre de bien-être. L'étblissement propose des prestations allant de la piscine d'eau douce au hammam en passant par les soins Guerlain et l'Institut du Cheveu Leonor Greyl. À l'extérieur, une piscine californienne à l'eau de mer chauffée à 28°C surplombe majestueusement l'océan.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Romantic
Languages Spoken
English, French, Spanish, German
Location
1 Avenue De l'Impératrice, 64200 Biarritz France
Name/address in local language
Hôtel Du Palais Biarritz
2,052 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled along the beach, Hôtel Du Palais Biarritz garners praise for its luxurious amenities, including a modern spa and stunning pool with ocean vistas. Guests revel in the spacious, opulent rooms and the hotel's immaculate cleanliness.
The service at this regal retreat is consistently lauded, with staff members recognized for their attentiveness and friendliness. While the on-site dining is considered pricey, travelers feel the overall experience and prime location near local attractions justify the cost.
Location
Convenient
Atmosphere
Regal
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Luxurious
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My wife and I spent 3 nights at the hotel in desperate need of some rest and relaxation. Our stay was faultless, from the incredibly warm welcome and tour by Sandra and personal greeting by Mrs Barwell Nassar (we think she's the Director of the hotel).
Our room was spotless, it felt like the first time anyone had stayed in it, the bed linen, the bath, the Guerlain gels and creams, it was faultless. The view was quite extraordinary as it overlooks the beach and sea.
This was our second visit and this time we were struck with how young the team was but equally how brilliant they all were!!! There were no COVID excuses, the staff were extremely friendly, smiley and available for all of our needs. All were brilliantly trained, impeccably dressed and made the stay just perfect. We would like to personally call out Emma, The lady working in the spa, Sandra, Theo (the master gin and tonic maker) and the charming lady who greeted guests at breakfast. Note, the team is also international which didn't go unnoticed, even one of the Room Maids was British!!!!
Talking of breakfast, the made to order dishes were delicious, my favourite being the waffles. The pastries were also some of the best we have ever eaten, even better than some of the 5 star properties we stay at in Switzerland.
I could go on but my wife and I would like to thank all of the staff for this splendid 3 day break and we look forward to visiting again soon.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Candice Barwell Nassar, Marketing at Hôtel Du Palais Biarritz
Responded 3 Nov 2022
Dear Guest, Thank you so very much for your kind words! We're so glad that you spent a memorable at Hôtel du Palais with us and that our teams made you feel welcome and special. Our staff is dedicated to providing you an incomparable level of personalized service and we are more than happy to read that we met your expectations. Be sure that we will pass on your nice comment to all the Hotel du Palais Team. Sending you warm regards from Biarritz and looking forward to welcoming you back in the near future, With best regards, Candice Barwell Nassar Executive Assistant Manager
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One of the Grandest and refined hotels to stay at.
We were upgraded to a magnificent suite on the first floor
The room we had was huge with a very modern large bathroom and dressing room etc
The terrace off one of the rooms was enormous.
The public areas were luxurious spacious and comfortable.
Both Reception and Concierge were more than welcoming and at all times very helpful.
Biarritz is a refined town with beautiful buildings built at the turn of the century when it was frequented by Russian Nobility who incidentally built an Orthodox Church as well as a synagogue almost next door!
Both are in use today.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marine Mortin, Marketing at Hôtel Du Palais Biarritz
Responded 5 Sept 2021
Dear guest, Many thanks for taking the time to share your experience about your stay at Hôtel du Palais. We are more than happy to learn that you really enjoyed your stay with us and that you appreciated our helpful and accommodating staff. Be sure we will share your kind words with all the team of Hôtel du Palais and especially with the Reception and Concierge. We are looking forward to warmly welcoming you back in a near future in Biarritz ! Most sincerely, Marine
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“The Hotel du Palais Biarritz is a beautifully restored palace inside and out. It has a prime location right on the expansive beach yet it is walking distance to restaurants, shopping, and sights. The public rooms are elegant yet welcoming. The restaurant may be the most beautiful room in which we have ever had breakfast especially if you are seated at the huge windows overlooking the sea. It is beautiful at sunset too. We did not opt for a sea view deluxe room because our stay was short and we did not expect to spend much time in the room. We were delighted with our choice of a deluxe room with king bed overlooking the hotel entrance court. We had a lovely sunrise view of the town. The room was quite spacious and graciously furnished. Unfortunately our brief stay did not allow us to take advantage of the spa or other hotel amenities as our goal was to get a taste of the Pays Basque. The staff were all friendly and helpful. We could not have asked for better.”
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marine Mortin, Marketing at Hôtel Du Palais Biarritz
Responded 10 Oct 2021
Dear guest, Many thanks for taking the time to share your experience about your stay at Hôtel du Palais. We are more than happy to learn that you really enjoyed your stay with us and that you appreciated our helpful and friendly staff. Be sure we will share your kind words with all the team of Hôtel du Palais. We are looking forward to warmly welcoming you back in a near future in your Palace. Most sincerely, Marine
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On August 11 at 22:00 at the bar we ordered fried foie gras and we were told that it is impossible and that you can order and eat it only in the Rotunda restaurant. We then booked at table at 19:30 at the restaurant for the 13th of August and were the first ones to arrive at 19:30 sharp.
We ordered the foie gras and waited minimum 30 minutes - all the restaurant managers said that this dish could not be ordered here and only done in the bar, as a result we were forced to move to the bar where we waited exactly an hour until at least something was brought to us. On top of that they moved us 15 meters from the lobby to eat the fried foie gras and then back and forth and wasted 15 minutes arguing with the waiter. Surprised really, as the client is always right but perhaps at Hotel du Palais the waiter is always right.
Food and appetisers have been brought after one hour and a half. Initially we were told at the bar that foie gras could be eaten only at the restaurant, then at the restaurant they said it could only be eaten at the bar?!?! Nonsense.
Due to the above, we were forced to leave the restaurant at 21:00 after an hour and a half of waiting with a very hungry 6 years old child. Because of this we had to go to another restaurant to feed my son.
In addition, we have been charged 400 euros extra at reception compared to the actual bill.
We have been the hotel’s guests for over 8 years!! Never seen anything like this.
On another hand and more positive note, I would also like to mention that on reception there was a lovely lady called Olga, she was extremely helpful and very friendly! Same goes to the general manager of the hotel, Alessandro Cresta – very professional and of great help. However, the restaurant and bar service as well as the service by the pool must improve.
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Date of stay: August 2021
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marine Mortin, Marketing at Hôtel Du Palais Biarritz
Responded 20 Aug 2021
Dear guest, We truly appreciate that you took the time to write such a detailed review on your recent stay at the Hôtel du Palais. We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations. Please be assured that your constructive remark regarding your experience at La Rotonde and at the bar has been taken into great consideration. Thank you for your kind words regarding Olga and Mr Cresta, we will share your nice comments with them. We are looking forward to have the opportunity to restore your faith in our hotel that you have known for 8 years. Warm regards, Marine
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Stay in early June for 4 nights and absolutely love it. The hotel is newly refurbished but kept its original grand and historical characters.
As I am a Hyatt globalist, the hotel reception team went extra miles to give me a few suite upgrade options. I really appreciate this as their suite upgrade policy is consistent with other Hyatt brand despite this is a bespoke property under hyatt unbound collection. The staffs were all very polite, extremely attentive and remember all guest names which made the service so personal. I eventually settled with an junior suite with ocean view which directly face to the ocean with a french windows/balcony. Opening the window, you can feel the breeze, have sunbath till late 8pm, and the waves and sound of the ocean went straight to your heart and it was just unforgettable. I also received a lovely fruit plate as welcome amenity with a signed letter.
The breakfast included a buffet section which serves cold and continental breakfast and juices. It has the best view and again face directly to the ocean. The hot food are made to order but with no limit which make it basically high quality a la carte buffet. The breakfast team went extra mile to get me ice latte and cream for pancake. The chef made good hot food with excellent presentation.
The imperial club swimming pool open till 7pm. All staff are polite, would take you to the seat lounge where you want and make the sun bed for you. The lounge seats around swimming pool are all free for guest and front section again face directly to the ocean which give your magnificent view and it also has a small kid pool. The swimming pool are heated to a perfect temperature and it’s like a direct extension of ocean because as its like sea water and a bit salty. It’s not cold and not hot which resembles the sea temperatures.
The food and drinks are similar to any 5 star property, but given the quality and special character of this hotel, it’s not excessive nor ridiculous at all ( 20 euro for an signature cocktail is what you expect) . The hotel also has a Michelin star restaurant with very reasonable price tag , which deserve a try.
This is one of the best aspirational hyatt properties in Europe and the crown jewel of Biarritz. I will definitely come back.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marine Mortin, Marketing at Hôtel Du Palais Biarritz
Responded 13 Jun 2022
Dear Guest, Thank you so very much for your kind words! We're so glad that you spent a memorable at Hôtel du Palais with us and that our teams made you feel welcome and special. Sending you warm regards from Biarritz and looking forward to welcoming you back in the near future, With best regards, Marine Mortin
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The location of the hotel is amazing, you can walk to everything you need to see in the centre and the outdoor pool is beautiful. Unfortunately I found the rooms not up to expectations, we had booked a two bedroom suite as we were travelling with children. However, we had to shut the two doors between us and the children because otherwise the emergency sign would light up the whole room (and these were self-locking doors). Also if you opened the bedroom door it blocked the bathroom, no this is not what I expect from a 5* hotel! And in the bar, when it wasn't busy, it took 20 mins for someone to come and see if we wanted a drink - again, this is a 5* hotel, I expect better.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
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Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alessandro Cresta, Directeur général at Hôtel Du Palais Biarritz
Responded 4 Jul 2022
Dear Guest, We appreciate the time you took to share with us your feedbacks regarding your recent visit at the Hôtel du Palais. We are sorry to read your last stay did not match your expectations with first the accommodation. We perfectly understand your frustration about the room 's configuration. Our main objective as a Palace is to propose to our guests a restful experience and we are deeply sorry to see that we have not reached this. We have well noted your return regarding the waiting at the bar and we have informed the team involved. Please be sure that your remarks have been shared with the concerned managers in order to improve our guest service. Our guests’ satisfaction and well-being is our number one objective and we are sorry that we have not reached your expectancies. We still hope to have the pleasure to welcome you back very soon so you can live a better experience. Best regards, Alessandro Cresta, General Manager
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Our fourth stay at the hotel and first since the renovation. The hotel has undergone a profound renovation that in my opinion has made it lose the character, charm and personality it had. Period furniture has been replaced with others without any appeal, impressive curtains with material that is apparently of poor quality. The rooms practically remain very similar, the only thing that has been changed are the bathrooms, specifically ours was minimal. You practically couldn't open the shower door without hitting the front door. The televisions are still the old ones because it is inconceivable these days that a 5-star hotel does not have a Smart TV, which makes communication between the television set and the guest's mobile phone or tablet at all times completely impossible. . The beds are very comfortable and the rooms are very well soundproofed, but obviously the cache they had before has clearly been lost. As for the restaurant, in my opinion the new decoration of the lavish room where the dining room is located, detracts greatly from the old one. As far as the staff is concerned, we have to say that they are the best there is in the hotel, pleasant to the smallest detail, but as far as those who work in the dining room are concerned, although they do their best, there is evidently a clear lack of an experienced waiter to bring a little order and style. In our case, the table had a set of salt, vinegar and oil that looked more like a burger than a luxury restaurant. Nobody took the breadcrumbs from us once we finished the main courses to move on to dessert. In this regard, I was able to observe how the neighbor at my table removed them with his mobile phone, a total absence of amuse-bouche, which in France in a restaurant of this category is absolutely unthinkable. General confusion with the waiters who bring you things that you have not asked for and I want to insist again on the will and kindness of the people who work in the restaurant but obviously they need direction from an expert hand that in the case I mention shines for his absence. I have to highlight that the breakfast has nothing to do with the one before the reform, I remember the carts with cakes and cheeses, and it catches my attention that in a hotel, which boasts of having a master pastry chef at breakfast time alone There is an otherwise very vulgar cheesecake. I have to highlight that having ordered a tea for breakfast, the supposedly silver jug that was brought to me was yellow, obviously it cannot be tolerated in a restaurant of this category for the dishes to be dirty as was the case. In short, the hotel has lost its charm, that is something undeniable, the staff strives to make the guest's stay as pleasant as possible, both in terms of the people who take care of the vehicles, the luggage, the reception and in the dining room, but obviously and above all in the dining room, the hand of a head waiter is missing to give order to these very willing children but logically lacking knowledge due to their age.
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Date of stay: April 2024
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying in the Hotel du Palais is the only way to appreciate the best of Biarritz. Located on the Grand Plage, this spectacular building provides the full experience from the history, quality of the rooms, spa facility, Michelin star Restaurant, beach and swimming pool.
La Rotonde restaurant was a spectacular and memorable experience in terms of originality, setting by the window of the Salon Imperial overlooking the sea and sunset. The service, knowledge and warmth of the staff was amongst the best I have had in this type of restaurant.
The swimming pool is large and the ability to walk down from the hotel and go straight in the sea to swim was excellent with the spectacular waves on some days.
Le Sunset restaurant by the pool was the only low point with limited choice, poor quality and poor service for a hotel of this standing.
I look forward to returning
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alessandro Cresta, Directeur général at Hôtel Du Palais Biarritz
Responded 23 Aug 2022
Dear Guest, Thank you for taking the time to share your recent experience at the Hôtel du Palais. It's always a pleasure to hear kind words about the hotel, especially regarding La Rotonde restaurant. Our entire team works hard to provide the best possible service to our customers in every way. We always want our customers to feel at home away from home. Also, it is with particular attention that we have taken note of your remarks concerning the Sunset service. In the interests of continuous improvement, we will endeavor to resolve this as soon as possible. We hope to have the pleasure of welcoming you in better conditions and serving you again at the Hôtel du Palais in order to provide you with an experience that meets your expectations and our distinction. Kind Regards, Alessandro Cresta, General Manager
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The Hotel du Palais Biarritz feels like a palace where you will be treated like royalty. The hotel itself is magnificent. It is a former palace for Emperor Napoleon Iii and his wife Eugenia, but it has been modernized and maintained so it does not feel stuffy. The rooms are well appointed with comfortable beds and well appointed baths with walk in shower and separate bathtub. Our room had French doors which opened onto a balcony overlooking the main plage (beach). The staff, especially in the dinning room, was attentive and friendly. You could not ask for a nicer or better hotel to spend a special occasion. Lastly, the hotel’s location is perfect, right on the beach and within easy walking distance of shopping, the sights and the main part of town. What a wonderful time we had.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vincent Poulingue, General Manager at Hôtel Du Palais Biarritz
Responded 27 Mar 2024
Dear client, Thank you for taking the time to share your "royal experience" at the Hôtel du Palais on TripAdvisor. We are thrilled to hear that you thoroughly enjoyed your stay with us and that we were able to provide you with a true palace experience. It is wonderful to know that you appreciated our ideal location, the rich history of our hotel and that the tasteful and professional design of your room met your expectations. We are delighted that you also enjoyed your dining experience at La Rotonde and that your evening was made even more memorable by the exceptional service provided by our staff. Your kind words are truly appreciated, and we will ensure that your feedback is shared with our team members, as it serves as encouragement to continue delivering exceptional service to all our guests. We look forward to welcoming you back to the Hotel du Palais in the near future for another memorable stay. Yours faithfully, Vincent Poulingue General Manager
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We tried to order room service at 22.50 on a Saturday night so not let. We wanted French fries and a sandwich. We were told the kitchen is closed and this was not possible. I asked to speak to the night manager. Apparently there isn’t one - so not sure who is actually in a charge of the hotel. And for this we were being charged almost €1,000 for the night…seriously, a top 5* hotel. Really not good enough.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marine Mortin, Marketing at Hôtel Du Palais Biarritz
Responded 15 Sept 2021
Dear guest, We truly appreciate that you took the time to write such a detailed review on your recent stay at the Hôtel du Palais. We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations. Please be assured that your constructive remarks regarding the room service et the night service were taken into great consideration. We are looking forward to have the opportunity to restore your faith in our hotel, Warm regards, Marine
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Dear Guest,
Thank you for your message and your kind words about the hotel.
May I ask when you would consider staying at our hotel so that I can indicate you exactly what ideal suites for you would be available.
Thank you very much,
Kind Regards
Guest Relations
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