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All reviewsoutdoor poolmineral waterdirect access to the beachfabulous roombeauty treatmentsroom balconypool levelplug socketsper dayhotel is greatparking costsocean viewwould stay againnegative pointshuge bedturn down servicean upgrade
This hotel is at the end of the beach with quite a long walk to the center of town.
Bizarre layout, really low ceilings, hallways 7 feet. Claustrophobic feeling. Rooms angled in layout so our ocean view room looked into the building next door, had...More
2 Thank TfhPalisades
Response from DirectionSofitelB, Public Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spaResponded 15 May 2018
Thank you for your comment.
We are really sorry that you did not appreciate our hotel.
Not the answer you want to hear when you ask for something at an upscale hotel. Hot and humid and hotel turns off air conditioning! Charges for two dinners we didn't order added to our bill which led to 30 minute check out. Would not...More
Response from DirectionSofitelB, Public Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spaResponded 4 May 2018
We are really sorry to read your review after your stay with us. Please accept our sincerest apologizes for the lack of service you had.
We hope we could regain your trust during another stay and prove you this situation was totally exceptional....More
Really disappointing stay here ... The room was small and pokey, the hotel dated and ugly and the breakfast experience was utterly awful (the buffet decimated by 9am, tables left uncleared for 20/30 minutes, and just plain rude staff). Cannot understand how Sofitel can allow...More
Response from DirectionSofitelB, Public Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spaResponded 3 April 2018
We are really sorry for this bad experience in our hotel. Your description doesn't fit the excpetional service we want to give you.
Please accept our sincerest apologies and we hope we will have in the next future the opportunity to show you...More
We took the train from Paris to Biarritz - it is a 4-hour trip - way more relaxing than taking an airplane and it takes about the same amount of time overall. The hotel is great - the outside looks not so nice (i.e., aluminum,...More
Fabulous room with a partial sea view, very clean. Nice pool area, the Hotel is near everything within 3-10 min walk. Friendly atmosphere.helpful staff. Brilliant beds !!
The negative sides:
expensive wellness center & Spa , Food quality (value for money), Breakfast was not included,...More
Response from DirectionSofitelB, Public Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spaResponded 18 January 2018
Thank you very much for taking the time to share your recent experience at the Sofitel Biarritz Le Miramar Thalassa sea & spa.
We are very sorry to read your disappointment regarding the breakfast which was not included. We are pleased to inform...More
Response from EstelleDali | Reviewed this property |
Hi Kirsten don't know if it's too late but it might be quicker for you to find a plane going directly to Biarritz/Bayonne cause you'll be traveling quiet a long time between the eurostar and the TGV...