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4.5
#1 of 32 small hotels in Bordeaux
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UN LIEU FÉÉRIQUE ALLIANT CULTURE ET MODERNITÉ AU CŒUR DE BORDEAUX Design visionnaire, gastronomie raffinée et bien-être holistique sont réunis dans une prestigieuse cave à vin du XIXe siècle transformée en hôtel 5 étoiles par Philippe Starck. Le Mondrian Bordeaux Les Carmes capture l'esprit authentique de la région à travers un nouveau prisme qui ne manquera pas de vous inspirer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
81 Cours Du Médoc Bordeaux, 33300, Bordeaux France
Name/address in local language
Mondrian Bordeaux Les Carmes
56 reviews
Getting there
Somewhat walkable
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This hotel knows all about hospitality and puts it into practice. We were looked after from the moment we drove in through the entrance. This applied to the valets, reception staff and restaurant staff at dinner and breakfast. We enjoyed every moment. My husband has limited mobility and this was never a problem at the hotel. Thank you
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bruno Tailly, General Manager at Mondrian Bordeaux Les Carmes
Responded 8 Apr 2024
Dear marylin1548, Thank you so much for your recent stay and for sharing your encouraging feedback following your Mondrian Bordeaux Les Carmes experience. We hope to see you again before long. We wish you safe travels in the meantime. With very kind regards, Bruno Tailly General Manager
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A new luxury hotel in Bordeaux town with an excellent spa and a Japanese restaurant with a good wine list. Designed by French architect Philippe Starck, it is owned by Les Carmes Haut-Brion, one of the most exciting producers in contemporary Bordeaux. Hotel is well located within a walking distance to the cafes, design and antique shops in Chartrons.
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Date of stay: March 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bruno Tailly, General Manager at Mondrian Bordeaux Les Carmes
Responded 2 Mar 2024
Dear kristapsk_13, Thank you for your recent stay at Mondrian Bordeaux Les Carmes. It is great to see that you were able to enjoy the different parts that our hotel has to offer, including our winelist that keeps growing by the way ;). We look forward to welcoming you back again soon. Kind regards, Bruno Tailly
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Some of the politest and helpful staff I've ever met and done in a very quiet way. Beautiful premises. Don't know who supplies the beds and quilts but had a very relaxed sleep for the time I stayed there. It's in a quiet neighbourhood and a little bit outside of the centre so if you're not driving then there's a tram 10 minutes walk away which will take you into the city. Enjoyed my trip and I wouldn't hesitate to stay in this hotel again.
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Date of stay: August 2024
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Trip type: Travelled solo
Room Tip:If you're not driving buy a tram pass. I found it invaluable for getting about the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bad location, far from the center, there is nothing nearby, to get to the city you need to take a taxi or have your own car, but there are problems with parking in the city. the hotel has a restaurant with poor service and unfriendly staff, there were also problems with the food, I ordered a roll with crab and there were always crab shells there, the bill was also mixed up and they charged us 2 times more expensive. the breakfast was very poor and not tasty, so in the end we were left hungry and ate the rest of our meals elsewhere. big problems with organization in the restaurant. It was very difficult to sleep in the room itself; as a result, you were hungry and didn’t get enough sleep. but the shower in the room is pleasant. The impressions from the hotel are not pleasant, although it is new and beautiful, but the staff is a problem
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had been really looking forward to staying at The Mondrian.
We booked the Summer Offer B and B which included, room available from 9am, (Heure d'enregistrement: La chambre est disponible à partir de 09:00.) and ...
"Arrive when you want, parking is on us, get upgraded, sip a cocktail per person at the bar, and leave by 2pm" ...
We arrived with our car and had to go looking for the valet - there was no sign to clearly indicate where the reception was so I first went in to the restaurant where a member of staff (not overly friendly) sort of directed me.
Once at the reception, after a short wait, we began the booking in process. It was shortly after 2pm and the receptionist said she had to phone to check if our room was ready! I advised that it was supposed to be ready from 9am (as per my booking conditions) and she said that it is hard to have the room ready for 9am if people are leaving from the night before after 12pm! I had to mention the upgrade also - the receptionist clearly wasn't aware about the terms of the offer!
I had to go back to the reception to ask about our free cocktail. The male member of staff seemed surprised we hadn't been given our voucher at checkin. No apology was offered.
I have to say the room was beautiful and would have been perfect if the airconditioning worked. There was also slime of some sort on the table and a grape seed in the bathroom that a previous occupant must have spat out! Other than that the room appeared to be clean.
There was a heatwave warning in force and in any event, no-one wants to sleep in a warm room. I spoke to a member of staff at the reception if he would be able to set the aircon to 17.5oC - he advised that a technician would look at the problem remotely. When we arrived back to our room after dinner the thermostat initially read as 17.5oC (although it certainly didn't feel like that). We were unable to sleep as it was so warm! I got up at one stage and the thermostat was showing 21oC - I guess the technician turned it up again remotely.
The bed was harder than I am used to and the pillows were too soft.
We ate at the hotel's restaurant, Morimoto - separate review but bottom line we were not impressed.
Breakfast was okay but coffee and omelette order was slow and the member of staff wasn't particularly pleasant. It was not a 5 star breakfast by any means!
At check out our bill included the parking which was supposed to be complementary as per our offer. The receptionist seemed reluctant to deduct it from the bill and made it sound as if she was doing us a favour rather than it being her mistake. She didn't apologise!
The Summer B and B offer turned out to be a bit of a scam! If you have booked this package make sure you get what you are paying for and check your bill.
We did have a nice enough stay as the hotel itself was beautiful - but although the hotel may look 5 star the service, staff and room comfort are definitely not.
The receptionist (the same one booked us in and checked us out) was very unprofessional given that she clearly did not know the details of the packages offered by the hotel and it left us feeling rather embarassed having to ask and check every detail because she didn't know her job! We wouldn't go again and won't be recommending this place to our friends.
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Date of stay: July 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Mondrian, and it was an outstanding experience from start to finish. The staff were incredibly welcoming and attentive, making sure every need was met with a smile. The room was impeccably clean and beautifully decorated, offering a comfortable and luxurious retreat after a day of sightseeing. The hotel's amenities, including the spa and pool, were top-notch and added to the overall enjoyment of my stay.
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Date of stay: July 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.
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Date of stay: August 2024
Value
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Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a new hotel in a “different” area. Not a lot of nice shops, restaurants, etc nearby, but the hotel is beautiful. There’s a tram nearby that takes you into the city center.
We booked a deluxe room with terrace. The room was small, but nice, and the terrace was just fantastic—so worth the extra price. The terrace is huge, and beautifully decorated—naturally makes the room feel so much larger.
Given this is a new hotel, you’d expect the AC to work fine—it did not. After several calls for them to fix it, they never did. Just did not put out cool air, and we were there when it wasn’t that hot. But not having cool air at night made it difficult to sleep.
Restaurant was nice, but was hoping for more of a French food one than Japanese. Food good, service and décor just ok.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bruno Tailly, General Manager at Mondrian Bordeaux Les Carmes
Responded 13 Jun 2024
Dear PandM0, Thank you very much for your recent visit and feedback. I am sorry to read that the AC did not work as it should, my apologies. The issue has been fixed in the meantime. I also read that you had a great stay and that you enjoyed the hotel. We all look forward to welcoming you back soon. Kind regards, Bruno Tailly General Manager
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Welcoming staff. Small bedrooms and even smaller showeroom. No proper bar. Incompetemt barman- does not know what a malt is! No proper sitting lounge i.e. three small tables/chairs (when we were there one of them was occupied by a hotel manageress who first was lowdly discussing the wine list with a suplier and then, the salary of a potential new employee!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bruno Tailly, General Manager at Mondrian Bordeaux Les Carmes
Responded 29 Feb 2024
Dear bruno33340, Thank you for your recent stay. Thank you also for sharing your feedback with us. Naturally, we look to to better at any given time. I understand that there was room for improvement and your feedback helped us do exactly that. I do hope that we will have the opportunity to welcome you back again in the near future. Kind regards, Bruno Tailly
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Very nice hotel located in Bordeaux right next to the city centre! The rooms are fantastic as well as the amenities! Breakfast is very nice, with a special touch, not only with the basic stuff even for a 5 star! brand new hotel, very well treated, I fully recommend it!
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Bordeaux area.
PRICE RANGE
$475 - $715 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
97
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