Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Mansion of the 18th century offers guests a 24h/24 front-desk, a lounge bar, a breakfast room and a library. The hotel highlights the heritage of the Bordeaux region through the creation of a cellar area that is conducive to the discovery of local wine estates, all in a cozy atmosphere, cozy with a modern twist. Located 10 mm or 30 mm tram walk along the banks of the Garonne, the tourist heart of Bordeaux. A courtesy tray with Nespresso coffee machine in the room, free wifi, a buffet breakfast of homemade products, business corner accessible 24h / 24h and a library for relaxation and reading.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, German
Location
15 Rue Charles Domercq, 33800, Bordeaux France
Name/address in local language
Best Western Plus Gare Saint Jean
726 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
The area around Bordeaux Gare Saint-Jean might not be the most attractive part of the city, but it is a convenient place, if one travels by train or uses the Express bus to the airport. In any case there are plenty of restaurants in the area and there are frequent trams from here to the city center (we got return tickets by tram from the hotel, which are included in the price of a superior room, just like the free use of the minibar).
The hotel is all modern inside, but located in a typical Bordeaux 18th century building. With the friendly staff at reception check-in is easy. Downstairs are also a dining hall, where breakfast gets served between 7-10.30am with a quite rich choice at the buffet, even with 'canelés de Bordeaux' as well as scrambled eggs, sausages and bacon.
The rooms, also the superior rooms, are really small, but we soon found out that everything is so cleverly arranged that we still managed to store all our belongings. The bed was comfortable and it was quiet at night, so we had a good sleep. All works well in the bathroom with toiletries by the French company Algotherm. There is also a narrow balcony with no seating. Bottled water was offered daily in the room, not just at the beginning as elsewhere.
It was all in all a pleasant stay here.
Read more
Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is convenient for the main station and we were travelling by train. Reception helpful. Room was tiny with very little space to move around. Very small toilet cubicle and the rest of the bathroom semi-open plan to the bedroom. Might be suitable for a business person staying alone but not for a couple. Everything clean and comfy though. Housekeeping totally remade the room the first night, the second night they made the bed but didn't even empty the bins. Tiny 'mini bar' more of a mini cupboard as it didn't provide any cooling. But the free mineral water provided on two out of three nights was welcome. Surprisingly good range of restaurants outside the station where we had breakfast some days. 10-15 minutes walk to St Michel square where there is a good choice of restaurants and bars. About 30 minutes into town. Although it would have been easy enough to take one of the many trams if we'd wanted to.
Read more
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean
Responded 30 Sept 2022
Madam, Sir, Thank you for sharing your experience, I am delighted that you have appreciated the excellent location of our hotel, ideal for the success of your trip to Bordeaux. Our staff love to discuss with our guests, offer advice on visits and itineraries or share anecdotes about our hotel. We are located in a former 18th century mansion and our rooms have been optimized to fit this historical building while offering you the necessary comfort. Regarding the bathroom, we have two types: those that are open to the room and others that are closed. Most of our guests appreciate this originality, but we are aware that preferences can vary considerably from one person to another. For your next stay, please let us know your wishes. We are always keen to offer you a room that is 100% in line with your expectations. Marjorie Delamare, Hotel Manager Best Western Plus Gare Saint Jean **** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly and helpful staff. There was a generous sized modern room with all conveniences. In the mornings, the breakfast was particularly well stocked and delicious. It is located close to the main railway station and the tram route into the main centre of Bordeaux.
Read more
Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bestwesternstjean33, Responsable réception at Best Western Plus Gare Saint Jean
Responded 10 Feb 2020
Dear traveler, The whole team was absolutely delighted to welcome you for your stopover in Bordeaux. Your recommendation could not have satisfied us more. Thank you for highlighting the decoration of our rooms and our location. Our breakfast offers international specialities to delight the taste buds of the world: bacon, maple syrup, homemade pudding, scrambled eggs and even the local speciality, our famous canelés. We will be happy to welcome you with the same sympathy during your next visit. Management Team, Best Western Plus Gare Saint Jean**** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was quoted no more than €10 for a bottle of cava with room service breakfast. I was charged on checkout at €58. I have emails to prove this see below. The hotel refused to refund the difference and tried to say the emails were not correct there was three emails discussing the bottle!! You cannot mistake what is written on an email even booking.com are shocked at the hotels denials and refusal of refund
Hi,
We have a room service breakfast, It will cost 12 euros per person. For the bottle of cava, it is possible and it will cost less of 10 euros. To go to the airport and return, there is a bus (bus 1), it will cost 1.70 euros per trip and you have also a direct bus, it will cost 16 euros for going and return.
Kind regards.
The reception
Read more
Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean
Responded 9 Sept 2022
Dear Madam, We remember you well. I would like to point out that your request was perfectly understood before your arrival, but it was at the reception that the confusion occurred. We did mention champagne instead of cava, but we gave you this new information and you did not contradict us. It was at this point that there was a misunderstanding in the final choice of the bottle, and we apologize again. Furthermore, we are surprised that you gave us such a harsh and hurtful 1/10 when you had a great stay. You had enjoyed a breakfast in your room with VIP service: bottle, rose petals, balloons and a staff at your service even when you asked for assistance. At no time when you saw the bottle of champagne did you indicate that there was a mistake, so we thought that everything was perfect. When you left, we explained all this to you, everything seemed to be settled and understood. It was only afterwards that you complained to Booking.com, instead of talking to us. We regret that you have retained this single point, and we have indeed not proceeded with the refund since you have accepted and drunk the bottle. It is a pity to end this on this wrong note, when you had liked everything in the hotel. We would have liked so much to satisfy you and make this stay an unforgettable moment. Marjorie Delamare, Hotel Manager Best Western Plus Gare Saint Jean **** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I spent 3 nights here on our recent trip. We traveled by train and the hotel was very easy to find from Gare St. Jean. The room was small and the bathroom was strangely configured. The toilet was in its own room/ closet. The sink was in the middle and the shower was next to the sink. Thankfully the shower stall had a closing door that kept most of the water in. This was our third hotel in France and the first time we had a door on the shower!! We did not eat breakfast at the hotel because its not worth the extra money for it. We visited the Carrefour grocery store a couple of blocks over and got breakfast items to eat in our room. Bordeaux has a wonderful tram system and the hotel is between two stations for the C and D lines making it very easy to see the city. Some peop!e may be put off by the area this hotel is in such as being sketchy or dodgy but we did not feel unsafe. Also the air conditioning in our room worked very well as it was quite warm during our stay.
Read more
Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A few metres from Gare St Jean, this is an excellent hotel Staff very welcoming and helpful, all with excellent English ( a plus for us !). Room was nicely furnished and compact. Comfortable bed. Quiet a/c which was important as there is a fair amount of traffic noise that required closed windows. Breakfast, included in our rate, was excellent. Food is available all day although we had only breakfast. Nearby restaurants exceeded expectations. Would stay here again without question
Read more
Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for one night to break our journey. It’s very close to the rail station (2 minutes’ walk) so would be excellent for rail travellers. If you’re driving, there’s a great secure garage, though you have to keep your eyes peeled for it as the signage isn’t great. The hotel was very clean and comfortable, the staff were lovely and breakfast was excellent! Can really recommend this hotel for a short stopover.
Read more
Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 5 nights in July, Staff are lovely and looked after us well. you can buy tram tickets here and also light meals.
Breakfast had very good choice and gluten free breads for my daughter. Rooms are very comfortable. They are compact and bathroom is part of bedroom, but perfect for a few nights stay as we only slept and showered in room.
We used the trains on a few trips and it was great to be so close. Also the airport shuttle has a good timetable to Gare saint Jean.
At night we always tried to be back close to 10pm, as the area around the train station was a bit rough with some very dodgy individuals. But hotel is safe and has 24 hour reception and hotel doors are locked in the evening.
Rooms cleaned daily, although some days it was hit and miss to standard.
I would definately stay again,
Read more
Date of stay: July 2022
Value
Location
Service
Room Tip:all rooms are similar, although I think the superior rooms have bath tub in bedroom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean
Responded 16 Sept 2022
Dear Ms, Thank you very much for sharing this opinion which makes the day of my whole team so much brighter! It is a pleasure for all of us to welcome you and to pamper you so that your visit is impeccable and that each of your expectations is met! When notified, we are happy to adapt our services (in this case, providing gluten-free bread), so that each guest feels comfortable. Also, please don't hesitate to report these cleaning lacks to us so that we can improve and solve taht matter. We are delighted that you understood our values and we will welcome you with great pleasure if you decide to come back for a stay in Bordeaux. Marjorie Delamare, Hotel Manager Best Western Plus Gare Saint Jean **** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Next (about 1 minute of walk) to Bordeaux Saint-Jean train station, close to two the tramway lines, within walking distance from the city center. Nice warm welcoming staff. Breakfast there is generous.
Read more
Date of stay: December 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean
Responded 22 Dec 2022
Dear guest, Thank you for taking the time to share your review with us. We are delighted that you enjoyed the hotel's proximity to public transport and the city centre of Bordeaux. We are also pleased that you enjoyed the warm welcome from the staff and the generous breakfast. The sweetness of our famous canelés or the taste of our homemade cakes are always a nice way to start the day. I hope we will have the pleasure of seeing you again for a future stay. Marjorie Delamare, Hotel Manager Best Western Plus Gare Saint Jean **** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was excellent. Went above and Beyond. Great location next to train station. Would recommend. Close to Starbucks Restaurants and close to tram to go downtown and sightseeing. Worth a look and a stay.
Read more
Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean
Responded 7 Jun 2022
Dear Guest, It is with great pleasure that we discover your nice comment and we thank you for it. There is a lot to discover in our beautiful city and as you mentioned we are close to many bars and restaurants. Ideal for a relaxing time at the end of the day. We will be very happy to welcome you soon to repeat this successful experience! See you soon in our establishment. Marjorie Delamare, Hotel Manager Best Western Plus Gare Saint Jean**** +33 (0)5.56.91.72.16
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jakarta, Indonesia39 contributions45 helpful votes
I stayed there last winter for a night because I took the latest train to Bordeaux. I booked the hotel with the name of Best Western Bordeaux Gare Saint-Jean, and when I got there, there's only one Best Western in walking range and it is called Best Western Royal Saint Jean. I walked in and asked them if I booked the right hotel and they say 'Yes'.
So, I think the answer to your question is 'Yes'.
But to be sure, you can check google map to see if there are other hotel with the almost same name.
Dear madam,
The comfort cosy room have been renovated recently but the furnitures provided in all of our room are the same comfort.
We stay at your disposal for any further information.
Best regards,
bérénice
There are more places to choose from in the Bordeaux area.
ALSO KNOWN AS
best western royal saint jean hotel bordeaux, best western bordeaux, best western hotel bordeaux
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
