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Novotel Bordeaux Centre Gare Saint Jean
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Avg. $254 /night, 10/5 - 10/6
$327
per night
$246
per night
$165
per night
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3.5
#61 of 186 hotels in BordeauxLocation
Cleanliness
Service
Value
Fully renovated in 2021, the Novotel Bordeaux Gare Saint Jean hotel has 99 quiet, spacious and air-conditioned rooms. You can easily reach the heart of the city center from this hotel, which is 273 yards (250 m) from the TGV train station in the Saint-Jean district (a UNESCO world heritage site). It is an ideal place for your business meetings and tourist trips. The hotel offers Wi-Fi, a bar, a restaurant, 1615 sq. ft. (150 m²) of conference space and an indoor car park.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Spanish
Location
28-30 rue de Tauzia, 33800, Bordeaux France
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Bordeaux Airport
12.2 km•
See all flights
Car Hire
63 Restaurants
within 0.5 kilometers
1,060Review12Q+A40Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Well located near to Gare St.Jean, on the tram line and very close to the riverfront. Good value for Superior Room with a very comfortable bed and sleep, trams a great feature rather than a disturbance. WiFi fine. The only issues were (1) really tatty, thin paper non-recyclable cups for tea/coffee that could not really take boiling water and those awful plastic beakers for water. Surely, Mercure can stretch to some china mugs and proper glass water glasses and a dishwasher? Also, no real milk just a single tiny creamer. The only other issue was we had to call reception to replace the shower gel as it had run out on arrival. Mercure generally do need to step up on quality.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Room Tip:Â Opposite the Serbian Church overlooking the trams was a good place. Fairly quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Not a warm welcome at all
The room is good
Spacious do not open the only window because you will hear the air conditioning very very unpleasant
Breakfast varies
Is it worth 450e for 3 nights (breakfast included) I'm not sure
The room is good
Spacious do not open the only window because you will hear the air conditioning very very unpleasant
Breakfast varies
Is it worth 450e for 3 nights (breakfast included) I'm not sure
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a pleasant stay at Novotel Bordeaux Centre Gare Saint Jean for a weekend-trip to beautiful Bordeaux. The room was clean, although the terrace could have been cleaned a bit better, especially the plastic chairs. Great service from the staff made my stay a pleasant one. The hotel being close to the train station makes this a great location for exploring Bordeaux. Big thanks to the team at Novotel.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at the Novotel gare saint jean, Bordeaux with realistic expectation of a four stars hotel experience. Comfortable room with excellent costumer service. We were unfortunately in for a surprise.
We were greeted by an intense smell of sewer in the room. A very small toilet where we could barely sit with what looked like an old western saloon door.
Toilet brush missing:
After informing the reception, the stuff brought us a dirty toilet brush at the reception and hand it to us to carry back to our room.
Room cleaning:
We were presented with the option to pick the room cleaning days at our arrival. We picked every other day and for some reason the intermittence was totally misunderstood. The room was not cleaned when agreed. Once again we went to report to the reception. We were promised that someone was at least going to empty our trash can, bring a clean set of fresh towels and two vouchers for free drinks at the hotel bar because the cleaning time was far gone which we accepted. Unfortunately stuff never showed up to pick the trash nor with the set of fresh towels or vouchers that evening.
Bath drainage malfunctioning:
Clearly not functioning properly. Water filling the tiny shower floor which is about 0.80 inc or 2 cm and if not shut immediately to wait for the slow drainage to actually happen, the water will spill over. Beside that, the shower head covered with limestone etc…
At the end the management gifted us a package of their body care product for the inconvenience.
If hotel stars still mean anything I do not believe we had a 4 stars or even a 3 stars hotel experience.
We were greeted by an intense smell of sewer in the room. A very small toilet where we could barely sit with what looked like an old western saloon door.
Toilet brush missing:
After informing the reception, the stuff brought us a dirty toilet brush at the reception and hand it to us to carry back to our room.
Room cleaning:
We were presented with the option to pick the room cleaning days at our arrival. We picked every other day and for some reason the intermittence was totally misunderstood. The room was not cleaned when agreed. Once again we went to report to the reception. We were promised that someone was at least going to empty our trash can, bring a clean set of fresh towels and two vouchers for free drinks at the hotel bar because the cleaning time was far gone which we accepted. Unfortunately stuff never showed up to pick the trash nor with the set of fresh towels or vouchers that evening.
Bath drainage malfunctioning:
Clearly not functioning properly. Water filling the tiny shower floor which is about 0.80 inc or 2 cm and if not shut immediately to wait for the slow drainage to actually happen, the water will spill over. Beside that, the shower head covered with limestone etc…
At the end the management gifted us a package of their body care product for the inconvenience.
If hotel stars still mean anything I do not believe we had a 4 stars or even a 3 stars hotel experience.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Make sure to be on the same page when it comes to agreement on room cleaning. Do not leave coins...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When is a confirmed reservation not a confirmed reservation?
Over 2 weeks ago I made a reservation for this hotel in September 2023. My booking was confirmed and payment was taken. I have now received a telephone call to tell me that there has been some (unexplained) error, the hotel is fully booked and has been for weeks and they will not be honouring the booking. My money will be returned.
I explained that I have a confirmed reservation and that they should find an alternative hotel and meet any difference in cost. That was dismissed.
Fortunately I have managed to find 2 rooms in a nearby hotel for an additional €100. I am waiting to hear from the hotel about whether they will pay me the difference.
Problems will happen. It is how you deal with them that counts.
Over 2 weeks ago I made a reservation for this hotel in September 2023. My booking was confirmed and payment was taken. I have now received a telephone call to tell me that there has been some (unexplained) error, the hotel is fully booked and has been for weeks and they will not be honouring the booking. My money will be returned.
I explained that I have a confirmed reservation and that they should find an alternative hotel and meet any difference in cost. That was dismissed.
Fortunately I have managed to find 2 rooms in a nearby hotel for an additional €100. I am waiting to hear from the hotel about whether they will pay me the difference.
Problems will happen. It is how you deal with them that counts.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Negative points : tuna and fries was too fat, there are better fries in Macdonal's or Burger King. That's not a fresh food. I'm very dissapointed from a french restaurant and hotel like Mercure. The table and the dishes were not cleaned during breakfast.
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Date of stay: May 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is great… lobby/breakfast area is modern and well set. They have games for kids (puzzles, books,…). And the tram stop for Lines C & D is next door!
But the best part is the staff! Amazing and kind, always available with a big smile… they offered us drinks because the room was not ready yet (we arrived around 1:30pm for a regular checkin at 3pm!)
They offered advices on where to go and what to do…
We only stayed 1 night but we felt really good and welcome!
But the best part is the staff! Amazing and kind, always available with a big smile… they offered us drinks because the room was not ready yet (we arrived around 1:30pm for a regular checkin at 3pm!)
They offered advices on where to go and what to do…
We only stayed 1 night but we felt really good and welcome!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Â Parking available, tram available 30m away
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from theo lecoq, General Manager at Novotel Bordeaux Centre Gare Saint Jean
Responded 16 Jul 2022
Dear Nick, We thank you a lot for you wonderful review and are happy to feel you satisfied about your stay and our team. as you mention it Our hotel is well situated in Bordeaux. Only 200 meters away from train station and we have a 45 places parking ( 14,50€/night). As well, 20 meters away you can find tramway that you can use to visit all the city ! We hope to see you again, Théo Lecoq Directeur Général
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a pleasant stay in this hotel.
Great location - close to the train station and few steps from the tram stop. Good neighbourhood, walking around the church Sainte Croix is recommended.
The room was very comfortable. Bathroom was of a good size too. It seems to be normal that toilet and bathrooms are separated in France.
The hotel bar offers a good selection of wines.
The receptionists were kind and helpful. They require to block 80 EUR upon arrival but then any drinks from the bar and the city tax are set off from this amount.
Overall a very good hotel. I would recommend it.
Great location - close to the train station and few steps from the tram stop. Good neighbourhood, walking around the church Sainte Croix is recommended.
The room was very comfortable. Bathroom was of a good size too. It seems to be normal that toilet and bathrooms are separated in France.
The hotel bar offers a good selection of wines.
The receptionists were kind and helpful. They require to block 80 EUR upon arrival but then any drinks from the bar and the city tax are set off from this amount.
Overall a very good hotel. I would recommend it.
Read more
Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Accustomed to Novotel comfort, we were very disappointed with this one; parking 15.50 euros almost obligatory given that the street is dedicated to the tram passing under the windows and an uninviting area, traffic in the parking lot very poorly indicated; very comfortable bedding but hotel is aging and not clean in certain places (elevator, carpet in the hall, maxi teddy bear in the hall which is not very hygienic, etc.) Quality of breakfast to be seriously reviewed: undrinkable fruit juices, tasteless pancakes... vmc on the roof makes a terrible noise that we hear from the dinner terrace; very cheap terrace with plastic seats, plastic roof, menu of a Weekend desk offer without choice and carafe of water planted on the table without any other offer even with supplement We we won't come back! Unworthy of its stars and the Novotel label
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: eviter les étages au dessus du 1er à cause du bruit de la vmc , manger plutot à l interieur car...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed two nights at the start of a cycling tour. Hotel is convenient for Gare St Jean, about 10 minutes walk. It's right next to the Tauzia tram stop. Easy walking distance from the main sites and the trams are fantastically convenient and easy to use.
The staff were most helpful and friendly.
The staff were most helpful and friendly.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
07.30 - 10.00am - we were there in November 2019 - may be different in July
Hello Odyssey,
You can take the bus No. 1 which passes very regularly to the airport and drops you off at St Jean train station, you are then 5 minutes walk from our hotel. The ticket is 1.70 € per person, however you will have 1 hour of transport.
The other option is to take the 8 € shuttle, which takes only 30 minutes to get from the airport to St Jean train station.
You will find below their website to be able to access their schedules.: 30direct
We remain at your disposal for any further information.
Regards,
Marion B - Reception
Dear Roggi85,
Yes, we have private underground parking at 12.80 € per night.
However, it is not possible to book in advance.
Best regards,
MArion - The reception
"Rooms without aircondition. Photos are not what you find there. Managment promise one thing and result in another."Read full review
"Make sure to be on the same page when it comes to agreement on room cleaning. Do not leave coins on the table if you do not intend to tip."Read full review
"To get to hotel come out of rail station, turn right and follow tram line, a short walk. Quieter rooms face the inner courtyard."Read full review
…
PRICE RANGE
$179 - $276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure bordeaux gare saint jean hotel bordeaux, hotel bordeaux city centre, holiday inn bordeaux, city centre hotel bordeaux
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
99
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingNOVOTEL BORDEAUX CENTRE GARE SAINT JEAN | UPDATED 2024 Hotel Reviews & Price Comparison (France) - Tripadvisor
Frequently Asked Questions about Novotel Bordeaux Centre Gare Saint Jean
Which popular attractions are close to Novotel Bordeaux Centre Gare Saint Jean?
Nearby attractions include Église Sainte-Croix (0.2 km), Vieux Bordeaux (0.08 km), and Cafe Theatre des Beaux-Arts (0.06 km).
What are some of the property amenities at Novotel Bordeaux Centre Gare Saint Jean?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Novotel Bordeaux Centre Gare Saint Jean?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Bordeaux Centre Gare Saint Jean?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Bordeaux Centre Gare Saint Jean?
Conveniently located restaurants include Pizzeria Filippo, Point Rouge, and Goupil Restaurant Bar.
Are any cleaning services offered at Novotel Bordeaux Centre Gare Saint Jean?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Bordeaux Centre Gare Saint Jean?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Bordeaux Centre Gare Saint Jean offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Bordeaux Centre Gare Saint Jean?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Novotel Bordeaux Centre Gare Saint Jean?
Many travellers enjoy visiting Port de la Lune (2.5 km), Palais de Justice (1.7 km), and Halle des Chartrons (2.7 km).
Is Novotel Bordeaux Centre Gare Saint Jean accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.