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Best Western Grand Hotel Francais
12 rue du Temple, 33000, Bordeaux France
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Avg. $408 /night, 10/14 - 10/15
$509
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$364
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$218
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4.5
#14 of 186 hotels in BordeauxLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Best Western Grand Hotel Français is waiting for you to enjoy a wonderful stay in the city of Bordeaux. Located in the city center in a calm pedestrian street, the hotel offers 35 rooms equipped with free Wifi. A perfect blend between an excellent quality/price ratio and comfort, this former private mansion is charged with history and charm. It offers modernity and authenticity with a range of services made for travelers: hearty breakfast with homemade and local products, prized environmental commitment, family spirit and friendliness. Located in the heart of the central area of the Triangle d’Or and close to the Cours de l’Intendance. Given the close proximity of popular landmarks, guests of the Best Western Bordeaux will be able to easily enjoy attractions and monuments of Bordeaux wich are all within walking distance of the hotel such as the famous Sainte Catherine Street and its shops (0,4km), museums, the Saint André Cathedral (0,3km), the Place de la Bourse (0,7km) and the Grand Theatre (0,3km). It is the perfect place to relax after a busy day walking down the streets of Bordeaux. The hotel is 10km from the Bordeaux-Mérignac airport, close to the business district and served by the tramway line B from the Gambetta stop, 50m away. It has well-equipped meeting rooms that can accommodate up to 45 people.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Highchairs available
Taxi service
Meeting rooms
24-hour security
Baggage storage
Wifi
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Spanish
Location
12 rue du Temple, 33000, Bordeaux France
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Bordeaux Airport
10.9 km•
See all flights
Car Hire
446 Restaurants
within 0.5 kilometers
Reviews
4.5
805 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Grand Hotel Francais has garnered mixed reviews. While its prime location near shops and historical attractions is widely appreciated, some guests have voiced concerns about the value, pointing to room quality and amenities falling short of expectations. The hotel's atmosphere, however, with its grand reception and recent renovations including a new bar, has been well-received.
Opinions on the rooms vary, with some describing them as modern yet others finding them cramped. Service quality is inconsistent, though cleanliness generally meets guests' standards. Amenities like the bar and breakfast have elicited varied responses.
Location
Convenient
Atmosphere
Charming
Rooms
Mixed
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Mixed
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805Reviews30Q+A66Room tips
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Detailed Reviews
We stayed in room 205. This is at the front of the property and has a balcony with two floor to ceiling windows/doors. Double glazing would be handy as the road does create a small amount of noise from service vehicles around 6am. The hotel is nicely appointed and tastefully decorated in neutral colours. The room is of a good size with a lovely modern bathroom which incorporates a drench type shower. Also included is a mini bar which works on a honesty policy and does not rip you off. The breakfast is plentiful. The location is perfect for wandering the old centre and shopping areas. The BIG plus is the staff. Thank you to Beatriz and Celin who speak English and are very friendly. Would we stay again? YES
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Away from the front if you want quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am behind on my hotel reviews, but wanted to write one for this place anyway. I stayed here by myself last June before meeting with a group for a workshop out of town and loved every thing the hotel and also the location had to offer. Staff were friendly and super helpful. My room was comfortable and I enjoyed my first cup of coffee every morning on the balcony. The street was very quiet at night which was wonderful. They serve a very nice breakfast every morning and the location is walking distance to many shops and restaurants. The only thing to know is that Uber will not be able to take you or pick you up in front of the hotel incase you have heavy luggage which wasn't the case for me.
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Date of stay: June 2019Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Balcony room looking out the alley was nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We loved our room in this hotel the minute we saw it. It had great old bones (high ceilings, balcony, two French doors out onto balcony) but was also modern, immaculately clean and had a great bathroom. Best of all, it was spacious, and the location - rated 100 - is perfect for walking just about anywhere in Central Bordeaux. If you also have the city pass, you can catch a tram almost outside your door and go anywhere in Bordeaux. We were delighted when the Bordeaux Midnight Marathon ran right by; we could see it from our balcony. In spite of the central location, the little rue de Temple is very quiet, and we got a great night's sleep.
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Date of stay: October 2019
Value
Rooms
Service
Room Tip: Pay a little more for a room with a balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was the first weekend after the pandemy. Location is perfect, central but quite. Room are very clean and all the covid measurement are respected. Mask is mandatory in the common area and disinfected gel is always available. Arrows on the floor are guiding the way. We stayed in room 205, comfortable and luminous room at second floor. Breakfast is delicious and very good coffee. Staff is very friendly and helpful. Absolutely recommended. Gessica
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Date of stay: July 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very well located hotel off a quiet street. The room was plain decoratively with an excellent bathroom featuring both a shower over the bath and a walk in shower plus a separate toilet. The breakfast is very good with homemade cakes and great coffee as well as the usual hotel offerings. Staff are excellent.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais
Responded 20 Dec 2022
Dear Jonoln, thank you for taking the time to provide an amazing review and recommendation regarding your stay at the Grand Hôtel Français. We are more than happy that you enjoyed the hotel’s facilities and service. We are very pleased to hear that the breakfast has lived up to your expectations: we are proud to offer guests a breakfast celebrating local products and hand-made specialities. We hope to have the pleasure of welcoming you back again. Kind regards, the Grand Hôtel Français Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Situated not far from the cathedral and close to the major shopping streets, the hotel occupies and beautiful old building. Most of the historic details are to be found on the ground floor because the rooms are very modern in decor and appearance. The superior room was large with good air con and comfortable beds. The bathroom had a separate toilet and a shower cubicle plus a shower over the bath - an unusual and very welcome benefit! Staff were all excellent and very helpful. This will surely be our go to in Bordeaux for our next visit.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Ask for a not slip shower mat for the shower, reception can supply.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Grand Hotel Français , Marketing at Best Western Grand Hotel Francais
Responded 21 Sept 2022
Thank you for taking the time to provide such an amazing review following your visit to the Grand Hôtel Français. We are more than happy that you enjoyed your stay and especially our staff. It is very important for us to know that our guests are satisfied with their stay and our facilities. We hope to have the pleasure of welcoming you back again. Kind regards, The Grand Hôtel Français team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is all about location, it's a few minutes away from the busy shopping area and about a 15 minute walk from the best restaurants dotted around Saint - Pierre and Place du Parlement. A 5 minute walk in the other direction takes you to the beautiful area of The National Opera and within 10 - 15 minutes you can reach the tram at Place de la Bourse or at Hotel de Ville for the airport.
As you enter the hotel you feel a sense of grandeur, the reception area and staircase are beautiful with grand lights and staircase and a beautiful tiled floor. There is a luxurious cocktail bar right next to reception (we didn't see anyone in there the whole time, maybe because it's a bit expensive).
Our room was a bit of a disappointment, it was tiny and the bathroom was only just about big enough, although sitting on the toilet wasn't comfortable with legs pressed against the wall! The hairdryer cut out after about 30 seconds so had to be used on the cool setting. There was only soap provided, no other toiletries, not even a shower cap. Only one hook to hang towels for 2 people - poorly appointed.
The bed was comfortable, nice pillows although very small. Not much wardrobe or drawer space, it was ok for a couple of nights but wouldn't want to have stayed longer. Air con worked well and there was a safe in the wardrobe.
There was some mould on the walls and the paint was peeling in places, we weren't expecting luxury but at £150 per night for B&B I was expecting a higher standard. There were a couple of herbal teabags in the room but no coffee and to get water we had to go downstairs to reception to fill up a bottle which the hotel provided.
Buffet style breakfast was 3* at best, there was little offered in the cooked food area and the coffee was from a machine. There were the usual pain au choc and croissants etc along with some cake, yogurt and fruit with some cheeses and ham to accompany the baguettes.
The lady organising the breakfast was lovely, she worked really hard to make sure that everyone got what they wanted and that the area was kept neat and clean.
Reception staff were lovely, extremely helpful and friendly at all times.
I feel that this hotel is really a 3.5* overall. Had the bedroom been better it would have been a strong 4, but although some have rated it higher, I expect a lot more for the price paid.
As you enter the hotel you feel a sense of grandeur, the reception area and staircase are beautiful with grand lights and staircase and a beautiful tiled floor. There is a luxurious cocktail bar right next to reception (we didn't see anyone in there the whole time, maybe because it's a bit expensive).
Our room was a bit of a disappointment, it was tiny and the bathroom was only just about big enough, although sitting on the toilet wasn't comfortable with legs pressed against the wall! The hairdryer cut out after about 30 seconds so had to be used on the cool setting. There was only soap provided, no other toiletries, not even a shower cap. Only one hook to hang towels for 2 people - poorly appointed.
The bed was comfortable, nice pillows although very small. Not much wardrobe or drawer space, it was ok for a couple of nights but wouldn't want to have stayed longer. Air con worked well and there was a safe in the wardrobe.
There was some mould on the walls and the paint was peeling in places, we weren't expecting luxury but at £150 per night for B&B I was expecting a higher standard. There were a couple of herbal teabags in the room but no coffee and to get water we had to go downstairs to reception to fill up a bottle which the hotel provided.
Buffet style breakfast was 3* at best, there was little offered in the cooked food area and the coffee was from a machine. There were the usual pain au choc and croissants etc along with some cake, yogurt and fruit with some cheeses and ham to accompany the baguettes.
The lady organising the breakfast was lovely, she worked really hard to make sure that everyone got what they wanted and that the area was kept neat and clean.
Reception staff were lovely, extremely helpful and friendly at all times.
I feel that this hotel is really a 3.5* overall. Had the bedroom been better it would have been a strong 4, but although some have rated it higher, I expect a lot more for the price paid.
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: If you can afford a big room, you'll be more comfortable than the basic ones.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais
Responded 20 Apr 2024
Dear Fionah, Thank you for taking the time to provide such an amazing review following your visit to the hotel. We are more than happy that you enjoyed your stay and especially our staff. We are very pleased to hear that the breakfast has lived up to your expectations: we are proud to offer our guests a breakfast celebrating local products and hand-made specialties. Therfore, we apologies for the technical problems you had in your room ; we have higher categories if you want to have more space, feel free to contact us to know more about those categories. We hope to have the pleasure of welcoming you back again ! Best regards, Team of the Grand Hôtel Français
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from 4 nights in Bordeaux. We stayed in room 205 which was lovely and spacious with double doors opening onto a balcony overlooking Rue de Temple.
The bed was large and comfortable, bathroom with walk in shower, very clean and modern. Plenty of wardrobe space including large, free safe. The room was made up with fresh towels daily and smelled divine! The hotel itself was a mix of modern in an old building, with lovely staircase. Staff very friendly and English speaking. We didn’t have breakfast so can’t comment on that. Only negative was that it could be quite noisy in the early morning hours so earplugs would be useful! Wouldn’t hesitate to stay here again. Location was excellent, in walking distance of everything and very centrally located. Highly recommend.
The bed was large and comfortable, bathroom with walk in shower, very clean and modern. Plenty of wardrobe space including large, free safe. The room was made up with fresh towels daily and smelled divine! The hotel itself was a mix of modern in an old building, with lovely staircase. Staff very friendly and English speaking. We didn’t have breakfast so can’t comment on that. Only negative was that it could be quite noisy in the early morning hours so earplugs would be useful! Wouldn’t hesitate to stay here again. Location was excellent, in walking distance of everything and very centrally located. Highly recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed 4 nights in room 304 in this elegant building which has a wonderful staircase that is a main feature.
Very good value and although the room is on the road there was absolutely no problem with noise and the Juliette balcony was a welcome feature.
The room was very well equipped and everything worked.
You can’t fault the location with tram stops within easy walking distance and although the hotel is mainly in a shopping area it is close to the many restaurants and bars.
All the staff were excellent and the breakfast good value and of a very high quality.
A little niggle was the charge of €55 one way for the taxi to the airport which I thought was a little heavy considering it was late and the journey was with no delays.
However I do not hesitate to recommend this hotel and will certainly return.
Very good value and although the room is on the road there was absolutely no problem with noise and the Juliette balcony was a welcome feature.
The room was very well equipped and everything worked.
You can’t fault the location with tram stops within easy walking distance and although the hotel is mainly in a shopping area it is close to the many restaurants and bars.
All the staff were excellent and the breakfast good value and of a very high quality.
A little niggle was the charge of €55 one way for the taxi to the airport which I thought was a little heavy considering it was late and the journey was with no delays.
However I do not hesitate to recommend this hotel and will certainly return.
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Date of stay: February 2023Trip type: Travelled solo
Room Tip: Bring water as there is a mini fridge in the room
Have breakfast at least once
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais
Responded 14 Feb 2023
Dear nevesTorquay, Thank you for taking the time to provide this excellent review and for sharing your experience regarding your stay at the Grand Hôtel Français. We are more than happy that you enjoyed the hotel’s facilities and decoration as well as our friendly staff and local attractions. We would be thrilled to welcoming you back in the future in Bordeaux. Best, The Grand Hôtel Français Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FIRST NIGHT IN Bordeaux and It was one of the most uncomfortable night I have ever endured, in ANY hotel. The room reeked of that cheap cleaning fluid they all seem to use, was too hot for sleeping, the mattress was worn out and the "bolt on " bathroom was very intrusive and badly positioned.
The only redeeming feature was the Manager/Patron was most helpful in finding me alternative accomadation and ordering me a taxt and for that I do thank him.
The only redeeming feature was the Manager/Patron was most helpful in finding me alternative accomadation and ordering me a taxt and for that I do thank him.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is an elevator and stairs.
Travelling lily is right! Sorry not to respond sooner!
"Loud and cramped with a balcony so small that you can barely stand on. To be avoided at all cost."Read full review
"What a staff! Use the parking instructions you receive one day in advance. Super easy!"Read full review
"The room we had was a little dark as it faced the internal quad. If you like very light rooms, you may want to clarify this."Read full review
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PRICE RANGE
$226 - $396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western bordeaux, bordeaux best western
FORMERLY KNOWN AS
BEST WESTERN Grand Hotel Francais
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingBEST WESTERN GRAND HOTEL FRANCAIS | UPDATED 2024 Reviews & Price Comparison (Bordeaux, France) - Tripadvisor
Frequently Asked Questions about Best Western Grand Hotel Francais
Which popular attractions are close to Best Western Grand Hotel Francais?
Nearby attractions include Clock Escape (0.4 km), Bar a Vin (0.4 km), and Cathédrale Saint-André Bordeaux (0.4 km).
What are some of the property amenities at Best Western Grand Hotel Francais?
Some of the more popular amenities offered include free wifi, breakfast buffet, and room service.
Which room amenities are available at Best Western Grand Hotel Francais?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Grand Hotel Francais?
Guests can enjoy breakfast during their stay.
Is parking available at Best Western Grand Hotel Francais?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Best Western Grand Hotel Francais?
Conveniently located restaurants include Son' oftheson, Restaurant Epicentre, and Blind Bordeaux.
Is Best Western Grand Hotel Francais located near the city centre?
Yes, it is 0.2 km away from the centre of Bordeaux.
Are any cleaning services offered at Best Western Grand Hotel Francais?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Grand Hotel Francais?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Best Western Grand Hotel Francais?
Many travellers enjoy visiting Port de la Lune (1.4 km), Palais de Justice (0.7 km), and Halle des Chartrons (1.3 km).
Is Best Western Grand Hotel Francais accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.