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4.0
#43 of 186 hotels in Bordeaux
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Ibis Bordeaux le Lac hotel is 10 min by car from the centre of Bordeaux. Located on the bank of the Lac de Bordeaux, near the Exhibition Centre and Convention Centre, the hotel offers 108 air-conditioned rooms for booking. It has a bar open 24/24, private and closed outdoor parking and 2 meeting rooms for seminars and conferences. The COURTEPAILLE restaurant is part of the hotel. Guests on business trips have Wifi Internet access. Golf and tennis just 1 km away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Lake View
Classic
Languages Spoken
English, French, Spanish, German
Location
Rue Du Petit Barail Quartier du Lac, 33300, Bordeaux France
Name/address in local language
Ibis Bordeaux Lac
1,297 reviews
Getting there
Car recommended
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I have visited this hotel several times when driving to and from Spain. They have a large turnover of staff, however they have always been friendly. Unfortunately the restaurant isn't great & expensive, I've had anything from cold food served to wrong orders, even though I've ordered in French, I have to unfortunately report that the staff in the restaurant don't appear bothered when it comes to customer service or satisfaction. However the hotel itself is good, so as long as you eat elsewhere it is nice hotel
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ibis B, Manager at Ibis Bordeaux Lac
Responded 15 Jan 2020
Dear Sharon A. Thank you for taking the time to tell us about your experience at the ibis Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Kévin CARCELEN Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
A hotel to sleep in if you come to visit the city, period, the hotel was not dirty and the bathroom is quite good. The bed is large if one or two people come, and comfortable although it has a very narrow mattress. The extra bed is unbearable, the mattress must be about 6/7 cm wide and all the irons are stuck in, narrow and small. The hotel staff is pleasant although they do not speak Spanish, only one worker does so minimally. We had a problem, when we arrived after seeing Bordeaux, we found the room open (although we made sure to close it properly, since when we got there the first time it was also like that), and although nothing disappeared, it created a certain insecurity, The guy from the hotel kindly assisted us as best he could, although we could not find an explanation, since we asked that they not make the room for us for the two days we were going to stay. The hotel is on the outskirts, but there is a tram line outside the door that takes you throughout the center. Yes, to that you add that it is a cheaper hotel than those in the center, and you also save what they charge you for parking your car. The trip is much cheaper. You also have several restaurants in the area for dinner.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been coming to this hotel every summer for over 7 years. 2022 had disappointed us a little. But this year, our disappointment is enormous. We got room 412. The mattress is worn. The bed is uncomfortable. The pillows are flat, not very curved. The hotel's ecological policy regarding towels is aberrant. We had 1 thin towel per person. There are no longer the 2 towels (small and large) per person as before. The shower gel is very poorly positioned, difficult to access for left-handed people. The breakfast is disappointing because the price has increased a lot, but the quality is not up to the price. Not everything is fresh. We won't come back again. We will go to nearby hotels next year.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loyal to the full range hotels of the Accor group, Platinum level member of the Accor program, my wife and I chose this hotel to spend 3 nights in Bordeaux… what a disappointment! If the hotel itself has a reception room and friendly staff, the rest leaves something to be desired and when you discuss with the various staff all this is to be blamed on the management of the establishment which imposes an operating policy which makes the stay disappointing!
Indeed, first of all upon arriving I am required to pay in full for my stay or to pre-register for payment but this is not possible for some reason so I am required to pay! I remind you that I am a member of the Accor program and that when booking I left, which is normal, all the information concerning my means of payment…. At my request of why I am obliged to pay immediately, order linked to the “commercial” policy if I dare say of the management….
Then before taking possession of my room, I am asked if I want it to be clean and made up every day....??? This is the first time someone has asked me this question in a hotel….. if I go to the hotel it is so that my room and the bed are made every day…. Otherwise I rent an apartment on Rbnb….. ditto the reason given to me….. management’s economic policy….
I arrive at 4:30 p.m. at the hotel on a Friday, and the receptionist has to go and check if the room is ready…. Otherwise I am asked to wait until it is finished….
Once in the room, it is spacious (418), however on the bed a sort of mattress pad larger than the box spring and its mattress and a sheet and a duvet just large enough to cover the entire bed... No trash can in the room, only a small trash can in the bathroom, same no disposable tissue available as is done in all hotels, forced to ask for shampoo at reception because there was none no longer in the dispenser, only two large towels available….. soap dispensers very poorly placed for washing hands at the sink…. Shower tray very slippery or even dangerous… no welcome bottle of water, cleaning done very soberly because the room is far from clean… in short, I have rarely seen a hotel in the group that is so uncomfortable and pleasant. live, we will not return there again and do not recommend it as long as this management is present with this drastic savings policy, there are plenty of hotels in this area certainly more up to par for a identical price because if there is one thing that is confirmed, it is that the price in this Ibis remains high for a service well below what we can expect.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is totally unacceptable to have customers stay in the unrenovated part, with bathrooms with black joints (photo attached). Vacation ruined! On top of that, I am a regular customer of Accorhotels (at least 10 times a year) and I find myself in this…unacceptable especially since the site is misleading and only shows renovated rooms! Swimming pool with around fifteen deckchairs and a hotel for at least 100 people…I’ll let you guess what happens next…
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Zappez pour le coup cet hôtel…
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good stay in this hotel Friendly staff Correct room, aging The bedding on the Murphy bed needs to be reviewed, the mattress is worn which makes it very uncomfortable. Varied, quality breakfast On the other hand, the price of the night almost doubled on the evening of The Weeknd concert is really exaggerated because the services remain the same!!
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Très bien situé
Proche tramway et stade Matmut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Correct welcome. Clean room but the bedding is not acceptable. Noisy hotel because customers do not respect the neighbors' sleep. Breakfast expensive for the quality of the products, and served in the Courte Paille restaurant which is aging and whose smells from the previous evening's grills are persistent... too bad
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean, pretty but the basis of a Pension remains bedding and it is sincerely not comfortable. Foam mattress + foam top mattress so the feeling of the slats is not comfortable.
Breakfast is okay but still light for 12,50€
The welcome is rather nice despite the smell of cannabis and the swollen eyes of the host
Exaggerated Award for all this
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was there with my wife and we were pleasantly surprised by the quality of the hotel and its location *close to many other restaurants, although a COURTEPAILLZ is on the ground floor. Very kind staff who listen to customers. Our requests were taken into account. The small bar on the ground floor allowed us to have an aperitif before dinner. I recommend without hesitation.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very good option if you are driving. Free parking and the tram a 3-minute walk takes you straight to the city center. The room we got was very spacious, and the breakfast was correct. As an extra point, they had a very quiet pet cat that walked outside the premises at their leisure and inside had its place on a couch.
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Automatically translated
Date of stay: November 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Bordeaux area.
PRICE RANGE
$109 - $163 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
116
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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