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HOTEL STYLE
Residential Neighbourhood
Family
Languages Spoken
English, French, Spanish, German
Location
81 Cours Saint Louis, 33300, Bordeaux France
Name/address in local language
Mercure Bordeaux Chateau Chartrons Hotel
1,194 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We stayed here as part of a group tour. Rooms were a nice size, clean, and comfortable. AC was not functioning during our stay in late September so the room was a bit stuffy. Rooms have a coffee marker, safe, minibar, and free WiFi. There is underground parking and a fitness center. Unfortunately, if you are interested in being close to the city center, you may want to look elsewhere. Plan on a good half hour to walk downtown or go to the tram stop which is about 10 minutes from the hotel. Staff at the hotel said that it would be a 15 minute drive to the very center of Bordeaux. There is not a lot in the immediate area of the hotel but we did find a small restaurant a short distance away.
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Date of stay: September 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A good hotel with parking which was not easy to find in the city. That said it is a bit far out with a 10 min walk to the river and another 25-30 min to the centre of town. Also the main restaurant area of the town is another 5-10 mins. Rooms were good as were the staff. Bar and restaurant also good with excellent service.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
Responded 27 Sept 2022
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. We hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a RWC game, the hotel is 'nice' but the rooms are so dark inside. I know you don't visit somewhere for the room, but they were pretty off putting. Our bathroom was fine but tiles were falling off our friends bathroom walls. It was expensive for what it was, it is also a good 15 minutes walk to the tram/riverfront. Breakfast was very busy, they kept running out of food/plates/glasses and were very slow to replace anything. I would stay closer to the center of Bordeaux if we visit again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Huge rooms, queen size bed, coffee/tea making facilities, hairdryer, plenty of soaps, towels, free WiFi, beds made room cleaned daily, breakfast typical French choices of hams, cheeses, bread, eggs, croissants etc..Great location, near trams, bars and restaurants. Close to River, beautiful city. Very popular with cyclists.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Careful when booking with ALL Accor - they cancelled our hotel 3 days before travelling, then tried to put us in this hotel, a long way from the center. The room offerred was awful - dark, dingy and grubby. Staff very unhelpful, so we immediately cancelled and were lucky to pick up a room near the center. Asked for their complaints process and got nothing of note back. Very poor for such a big company.
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Date of stay: June 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tram at 7' from the hotel. City bike hire at 4'. Surroundings are not attractive. 3 storage hotel in so called typical Bordeaux style. In lobby good working area. Good meeting facilities. Nice outside garden. Typical hotel room. Shower in the bath. Wardrobe too small and not so handy. Safe is installed too high for small people. Friendly staff. Breakfast is good. Lunch was excellent especially the fish.
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Date of stay: May 2022
Value
Rooms
Service
Trip type: Travelled on business
Room Tip:Â Rooms at the back are quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Convenient for Bordeaux, about 30x minutes from the old town with parking & EV charging stations, a bonus for us. Comfortable rooms & helpful staff. Restaurant reasonable, limited choice but tasty. Breakfasts good offering a cooked selection as well as the usual coffee & croissants!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel on a main street located a 15 minute walk from the main tourist area in city center. Not much to do within 3 blocks. Modern large room with king bed, fridge, and free wifi. Very nice breakfast buffet with lots of hot and cold items. On our 2nd night, we had a very nice group dinner at the hotel. Food was great at all meals.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
Responded 13 Sept 2022
Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. Sincerely Sophie Robert Hotel Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huge hotel with no parking. This place reminds me of a resort without the beach and sand. It also has a weird smell of cleaner everywhere. The room as pretty average, and since the hotel was quite large, it was very quiet for a change.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
We have arrived from Ireland for 3 nights, 23 of us for the Rugby World Cup. Our team is staying in this hotel. We arrived back to the hotel tonight at 11.47 as residents and we could not order a drink! we were told they close at midnight, but it wasn't midnight. 23 of us are paying an expense rate. It is unbelievable that we should be treated this way. As Irish supporters we are famous worldwide for our fun and good humour, without trouble or drama. They have lost considerable income, but my complaint is the manner in which we were treated regarding this issue. If I had the option to change hotel I would instantly. A DISGRACE!!
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie ROBERT, Other at Mercure Bordeaux Chateau Chartrons Hotel
There are more places to choose from in the Bordeaux area.
PRICE RANGE
$191 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure bordeaux chateau chartrons hotel bordeaux, accor bordeaux chartrons
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
215
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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