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About
3.5
#93 of 127 hotels in Manchester
Location
Cleanliness
Service
Value
Mercure Manchester Piccadilly Hotel is situated in the heart of the city centre, easily accessible by road, rail and air. Each of the 280 bedrooms have an en-suite bathroom, 55" Smart TV, WiFi, hairdryer, climate control and tea and coffee facilities. Upgraded rooms are available. The hotel offers a range of facilities for guests including accessible rooms and a gym. Situated on the 3rd floor, overlooking Piccadilly Gardens, Level 3 Bar & Brasserie is the perfect place to unwind. For a lighter meal choice, room service is available 24 hours a day. The Conference Centre comprises 10 flexible conference rooms all with complimentary WiFi, suitable for hosting discreet boardroom meetings or conferences up to 700 delegates.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Situated in the heart of the city, the Mercure Manchester Piccadilly Hotel is lauded for its prime location and tranquil ambiance despite its central setting. While guests appreciate the welcoming atmosphere and clean rooms, some find the accommodations outdated and cramped, with heating problems and a lack of power outlets.
The amenities receive mixed reviews; visitors commend the attentive staff but are often frustrated by the unreliable Wi-Fi. Service quality seems to fluctuate, and many guests feel the hotel falls short of providing good value for the cost.
Location
Convenient
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Convenient central location. Parking is £20 a day on top of the hotel booking, I researched and booked my parking through a 3rd party app which cost me £14.90 per day and it turns out to be in the hotel car park anyway. Surely customer s should be given the cheaper option? This was a negative.
Reception, checked in at 11.30 great really liked this early check in and late check out option. There was an issue with my room where I was apparently sharing with a complete stranger, however this was sorted quickly. As I am a member of this hotel chain I also got some complimentary drinks plus points! The staff member did not explain where breakfast was etc, however luckily I had all the details emailed to me.
Room city view 22th floor, just what we needed, ironing board,hairdryer, towels, shampoo, tea and coffee making facilities also air con. Not the best decorated but I kinda like vintage. Bed was super comfortable, pillows and duvet clean and fluffy. Great night sleep, no noise from the trams etc below. Great view of the city and the fountains.
Bar area, friendly we had two beers however didn't stay for more as it was quite metallic in taste. However prices where reasonable for city area.
Breakfast buffet style, crystal,cooked,continental,juices, hot drink, pastries,porridge and yogurt fresh fruit available. They offered a bloody Mary stand and a freshly made smoothie. We wasn't told where to sit so we unknowingly sat at table that had not been set up for breakfast so was confused when we couldn't find cutlery, rude member of staff when we requested cutlery. Coffee cups were dirty, smoothie was warm and tasted off, hot breakfast bacon and sausages not great, sausages still pink, hash browns not crispy and soaker in foal tasting oil. Porridge was nice with multiple toppings on offer. So a bit of a mixed bag, was expecting more due to the large selection on offer but was disappointed. This could be improved with just a few tweaks.
Overall a good stay, I would stay again.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureManchester, Front Office Manager at Mercure Manchester Piccadilly Hotel
Responded 10 Mar 2020
Dear coolcatbailey, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies and I can assure you this is not the usual standard - we continually monitor and share with the teams, all feedback received, so that we may improve and enhance services for the benefit of all guests moving forward. As always, it is a pleasure to welcome you as a member and I will ensure your next stay is much enjoyable for you. We do hope however that we may be able to welcome you to us in future. Kind Regards Wes | Front of House Manager
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We arrived saturday afternoon and was greated by a lovely man on the door who give us directed us to the reception. Check in was pleasant and very informative. We booked hotel with myhotel.com so we got breakfast and a bottle off wine in the deal and for £79 for night for didnt think was bad compared to the hotel prices. We was on floor 9 room 921 which had the views. The room wasnt that big but had everything u need, hairdryer iron ironing board, shampoo 1 bar of small soap and shower gel. Room was clean, tv didnt work but we didnt watch it so wasnt bothered. Think they need tuning in. Wifi worked in room. Windows need updating as was full of black mould behind the screen. Didnt expect to beable to here music from outside on the 9th floor but u can. Air conditiong/heating worked well. We had the breakfast on the sunday and couldnt fault 1 thing about that it was lovely and plenty to choose from. Only thing I'd say is update yr coffee machines. Folk these days drink lattes espressos cappuccino not just black coffee but everything else was good. Cleaning ladies were pleasant enough and young lad on door on way out was very polite and wished us a nice day. We didnt use the carpark as it would of worked out at £20 and we actually found 1 across the road not 5 mins walk away for £3.60 for 24hrs. Think you should sort them prices out really but we will definitely return and thanks for a pleasant stay.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 23 Mar 2020
Thank you for your feedback and whilst it’s great to hear that you enjoyed your stay overall, I do apologies for not meeting all your expectations. I can assure you that this is not the usual standard and this has been passed on to the relevant departments. We do hope to welcome you back to the hotel in the future. Kind Regards Marcus | Customer Service Manager
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Stayed at this hotel for a conference, the location is dodgy and not great to go out walking at night with lots of drunks and homeless hanging around the front door. The rooms are dated and basic, the air con is old and windows don't open.
The conference room was in a similar condition with peeling paper on the walls and damaged tables. Our conference was supposed to include mid morning and afternoon refreshments with a buffet lunch. The lunch was just two options and not ready on time and the afternoon refreshments were missed all together.
The positive is that it is close to the main train stations and shopping centre and there are lots of restaurants and bars close by if you dare step out at night.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureManchester, Front Office Manager at Mercure Manchester Piccadilly Hotel
Responded 28 Jan 2020
Dear Alicehelena1208, Thank you for your feedback and I apologise for not meeting your expectations on your recent stay with us. I can assure you that this is not the usual standard and I have passed this on to the relevant departments to investigate and continue to enhance our guest experience. If you would like to contact me directly so I can find out which conference this was for and I can get some answers for you as to what happened. Please contact me at wesley.wilson.024@jupiterhotels.co.uk Kind regards Wes
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Hubby and I are Accor members and always choose to stay at Mercure Manchester Piccadilly Hotel when visiting Manchester.
As we had already checked in online check in was quick and easy and the receptionist very helpful and friendly. We were going to see a band at a venue we had never been too before. The receptionist when asked very kindly found out the quickest route to get to the venue from the hotel giving us transport means and times. Our room wallet with cards and free welcome drinks vouchers (as Gold Status Accor members) was already for collection.
Our room which was on the 5th floor was very spacious, clean, and tastefully decorated. The bed was of a good size with lovely bouncy pillows and a good night's sleep was had on it. It was a pleasure to find that our amenity gift had been remembered and placed in the room and was thoroughly enjoyed. The bathroom was of a good size, ample lighting, clean and modern. The shower was powerful and with plenty of hot water. The towels were clean, pleased that they were of a good size and the usual Mercure toiletries provided.
A meal was had in the restaurant / bar area which has lovely views of Piccadilly Gardens below. Our meals had were delicious, served I am pleased to say on warm plates, good sized portions and nicely presented. All drinks are reasonably priced for a central to the city hotel. A good selection of wine can be had and nice to get a bottle of wine served in an ice bucket and not a cooler sleeve. All the bar staff and our waitress were friendly, helpful, smartly dressed and courteous all of the time. Our few hours spent here before heading out for our gig was thoroughly enjoyable, the whole bar area also had a lovely atmosphere.
After a good night's sleep we thoroughly enjoyed breakfast. A great selection of fruit, yoghurts, pastries, meats, cheeses and of course a Full English can be had. Our table was cleared by a very chatty and helpful young man who approached us many times to make sure everything was ok.
Check out was quick and easy and done by a friendly, polite and smartly dressed receptionist called Nathan. Our Invoice was emailed to us and we were wished a safe journey home.
A big shout out to all the staff and team who we encountered during our stay these being Jake, Sam, Abbie, Alex H, Lydia and Nathan. You all helped to make our stay the pleasant one that it was!
The Mercure Manchester Piccadilly Hotel is a 10 minute walk away from the train station with nearby tram stops. The restaurant has great views of Piccadilly Gardens and is nearby to many bars, restaurants and other venues such as The Arena and The Printworks. We can highly recommend staying here or even just popping in for a drink or a bite to eat and we are looking forward to our stay here on the 12th of March and our stays booked for later in the year.
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Date of stay: October 2019
Location
Service
Sleep Quality
Room Tip:Â High level room can have good views of the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureManchester, Front Office Manager at Mercure Manchester Piccadilly Hotel
Responded 10 Mar 2020
Dear Lunn2013, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward. I will especially say thanks to the staff you have mentioned in your feedback as I know they will appreciate your comments. We look forward to welcoming you back on the 12th, please do let us know if you need anything prior to your stay. Kind Regards Wes
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This hotel needs a total refurb. We originally booked a double room but when we went to the room the bath was scratched and dirty so we were upgraded to an executive room which although more spacious it did not appease our bath concerns. The executive room had not been cleaned with crisps left on the bed, the cups and spoons had crusty residue left on them and the miniatures provided were half used. During the night there was a fire alarm in which we had to evacuate and we could find no information in the room as to where the emergency meeting point was and there was no staff to direct you as to where it is. Eventually we were gathered in the right location and after an hour out in the freezing cold we were allowed back in to climb back up to the 10th floor via the stairs where our key card no longer worked so we had to repeat the journey back to the reception and back to our room again. In the morning we had no hot water and so we were upgraded to a suite which having stayed in suites at other hotel brands this was of poor quality. Again it was more spacious but all very tired with hardly any plugs requiring me to unplug the TV to have a socket to use to charge my phone. As well as constant issues with our key card and lock on the door making access difficult. Although the staff did their best to ease our stay by upgrading us and providing us with 1 complimentary drink this hotel can not justify charging what it does for what it is providing.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 19 Jan 2022
Hello Liv_Mcleod, Thank you for leaving some feedback from your recent stay. I am sorry to hear that this has been your experience, I can assure you that we do have plans in place for a full refurb of the bedrooms and bathrooms in the coming months and we would love for you to join us on this adventure. I want to give my deepest condolences to you as this is not brand standard and I will be making sure this get actioned accordingly and the correct measures are put into place for future reference. Thanks
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Arrived on Saturday afternoon prior to watching The Script at the MEN Arena later that evening. We were given room 930 on the 9th floor and after a straightforward checkin hopped into the lift up to our room. The first thing I noticed was the door to the room had so much play in it that it could easily have been forced, as once opened it was apparent that the door casing and lock keep were both loose. The next thing I noticed was it was bitterly cold in there and the third thing that I noticed was the bits of paper and sweet wrappers on the floor. A good start, having still been at the room door. Pillows on the bed were rock hard, the secondary double glazing was full of condensation, draughty and dirty and on the whole the room was exceedingly tired and somewhat dated. Bathroom toiletries consisted of a couple of glasses, and a small bar of of soap. No shampoo, no shower gel etc. There were cracks in tiles , holes where fixtures had once been, and grotty floor and bath surfaces. Tea and Coffee tray was below the safe by the front door, however there was no power point there and the kettle had to be carried over to the tv sideboard. Once we had unpacked we headed off down to the Level 3 bar for a drink. I ordered a Gordons Pink Gin from the drinks menu and a Stella . Suprised to hear they had "ran out" of Gordons Gin, and instead had to settle for another brand. This was served in a straight tumbler, and when asked if they had a Gin glass I was told that they hadnt got any of them in either! Over charged for drinks and had to ask for the overcharge to be corrected too. On the plus side, breakfast the next day was very enjoyable, and food was fresh, piping hot and with a large selection of cereal, continental, fresh fruit and traditional English breakfast on offer it didn't disappoint. To sum up without being too harsh, the hotel clearly has the potential to receive better reviews, but dated rooms with little evidence of proper maintenance in them, means a four star rating is an insult to those genuine four star establishments that demonstrate pride in their rooms, maintain them regardless of cost, and put the guest rather than the profit first.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 5 Mar 2020
Dear williame_12, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we are reviewing refreshment of the property and will retain your feedback to assist us with this. I have also passed on your comments regarding service to the team to ensure this never happens again. We do hope that we may be able to welcome you back once the requisite works have been completed. Kind Regards
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We just had 1 night in this hotel. Sam from reception was very kind to give us a room before check-in time for no extra charge. Was a really nice gesture. Other than that, the hotel is very well located, right in the centre of Manchester, with good access to public transportation, pubs, restaurants, etc. Also train station to London is just 10 minutes walk. However bear in mind to leave the room at least 15 minutes before check out time, as the hotel might block your key card with all your stuff inside. It happened to us. Room cleaning can be better, especially in the bathroom but anyway the price, the view from the room and location definitely will compensate.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 19 Jul 2020
Dear 92esras, Thank you for taking the time to write this review. It's great to hear that overall you enjoyed your stay and it's great to hear that Sam made such an impression, he's a superstar and I will pass on your kind words. I apologise that we didn't meet your expectations in all areas and I have passed this on to the team. I can assure you that everything has gone into place to make the rooms as clean and sanitised as possible for your safety. The room keys do automatically stop working at 12 noon on the day of departure as this is check out time. However we can always re-programme your keys if you wished to stay longer. We hope to welcome you back in the future Kind regards
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The Mercure Manchester Piccadilly Hotel. What can we say?! Beautiful Hotel, lovely staff, a blessed relief after the English version of the Bermuda Triangle that is the Manchester one-way system. Greated by the effervescent Sam on the front desk. Such a Gent! He advised us on booking online to save us money, upgraded us to a better deal and even gifted us a free drink each as way of a Welcome. We were then gently guided to the bar and left in the capable hands of Stephen, our chatty host who supplied us with comfy seats for our weary bones and cool beer to sate our thirst. A lovely man who made us feel immediately at home. Room was clean and comfortable with huge bed, the only construcrive critisms we could honestly make is that thw heating made some strange banging, bath slightly rusty in some areas and could do with a way of washing down the bath between uses specially with two sharing, but that's minor, lots of complimentaries such as tea, coffee and many soaps and even a tooth brush but please don't both forget your brush you might have to share as there is only one, with all these minor things We could still get used to this!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 22 Aug 2020
Hello HeritageJaunts, Thank you for your feedback. We are delighted to read that you was happy with your stay, customer service is our number one priority here at the hotel and reviews like this make all the hard work worth it. I will definitely pass your kind words on to the named members of staff, as I know they will be so happy to hear it. Come see us again soon. Marcus
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Was taken here for a birthday treat by a friend , tempted by the bottomless bubbles and afternoon tea! We were not disappointed, All the staff we came across, concierge, waitresses and bar staff were extremely welcoming and smiley throughout. It was a shame there wasn't more people in the restaurant to give it more atmosphere, however it was 3pm on a Thursday afternoon. The sandwiches were crust less and fresh, good selection, including a coronation chicken wrap which a nice touch. Lovely homemade scones with clotted cream and strawberry, certainly didnt skimp on the portions. Then a mixtures of different bite size pastries. The most important bit was the prosecco, the staff ensured we were topped up , when prompted - they did say they were short staffed that day, in the end they brought us a bottle over and said, help our selves. Beautiful view over Piccadilly Gardens Would we revisit? yes we would, have already recommended it to friends. Thank you to Stephen and Abbie for their table service
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 23 Feb 2020
Dear clairelouise21x, Thank you for your feedback and it's great to hear that you had such a great time with us during your afternoon tea. I will be sure to pass on your comments to the team and especially to Stephen and Abbie for their excellent customer service. We do hope to welcome you back in the future Kind Regards
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I’ve really missed being able to travel, so this quick break was our first trip and we were so looking forward to it! Generally things were fine. However, the bar/restaurant area is still closed, a shame as that’s a big selling point of this hotel. Breakfast consists of a bag left outside your door at £5 each, not fantastic value but better than nothing. Be clear about what you want as they misunderstood my order for breakfast. Perspex screens put up at reception but still a warm welcome. Generally staff were friendly and helpful. Room service currently available only from 5pm to 10pm. Parking however still £20 a night! It is right in the centre of Manchester though. You will require confidence to navigate your way to and from the hotel through Manchester’s tricky roads, with lots of one-ways and bus only lanes.
Overall rooms here are small and a little bit dated, but have good views and the hotel is very well situated. Once it fully gets going again, it will be a better proposition. It’s a little weird at present but that’s the world we’re living in. The prices currently are fair - around £65 a night for the room which is as low as I’ve seen it in the past.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wes Wilson, Guest Services / Front Office at Mercure Manchester Piccadilly Hotel
Responded 19 Jul 2020
Dear sfuhere, Thank you for taking the time to write your review. It's interesting to hear about your experience and I understand how different things are at the moment. Trust us when we say, it's all new to us as well. Unfortunately, due to the situation with Covid-19 we have been able to reopen but with some limited services, at this time it does include the restaurant and bar being closed, but hopefully not for much longer. We have to assess the situation on a regular basis and decide upon what is best for our guests at the time. It's great to hear that the staff were friendly and I have passed your other comments on to the relevant departments. It would be lovely to welcome you back in the future and let's hope things get back to normal as soon as possible so that we can have all our offerings open for our guests. Rest assured we are constantly working on it. Kind Regards
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There are more places to choose from in the Manchester area.
PRICE RANGE
$149 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada manchester, manchester ramada
LOCATION
United KingdomEnglandGreater ManchesterManchester
NUMBER OF ROOMS
280
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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