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All reviews the club lounge pillow spray ihg brand no eye contact excellent decor afternoon tea deep sleep large walk in shower complimentary water recent refurbishment usb sockets the ground floor definitely stay here again through groupon stayed here for nights large comfortable bed quality toiletries
Stayed here for my birthday weekend in September. The hotel is pleasant enough, but I would've expected something more from a Crowne Plaza. It's hard to tell this apart from a Holiday Inn, and I've even received better service at many Holiday Inn Expresses.
Stayed here for 2 nights as a part of a package for peppa pig world. I had a newly refurbished family room which was great. It had comfort beds, the kids slept on the fold out sofa bed, very nice power shower and very clean...More
1 Thank Stephen G
Response from Irina G, Guest Relations Manager at Crowne Plaza BasingstokeResponded 7 June 2018
Dear Stephen G,
Thank you for your lovely review following your recent stay with us at Crowne Plaza Basingstoke.
I am delighted to read such positive comments concerning your overall stay experience. Thank you also for your very kind comments concerning our staff, they will...More
Stayed here for 2 night and it’s very good. From the warm welcome to check out pure customer service. My room was nice if a little dated, these are due a refurb soon. The breakfast is amazing one of the better ones I have had...More
We had an excellent stay at the Crowne Plaza in Basingstoke. It was made especially good by Faizan the receptionist on duty. He provided exceptional customer service and made our stay very special (Thank you Faizan!)
The breakfast was also very good!
Not a great welcome.
Felt rushed throughout.
Made to feel like Groupon customers - the server even doubting that I had purchased the prosecco option lunch.
The sandwiches were not great, the beef was so disgusting that it could not be physically eaten.
Thank Katherine B
Response from gmcpbasingstoke, General Manager at Crowne Plaza BasingstokeResponded 1 week ago
Dear Katherine B
Thank you for taking the time to share your feedback regarding your recent Afternoon Tea experience here at Crowne Plaza Basingstoke
Firstly, please let me apologies for us not having delivered the level of service expected by our valued customer. It is...More