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Clayton Hotel Galway

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Monivea Road Ballybrit, Galway Ireland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (496)
Room & Suite (238)
Dining (56)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Clayton Hotel Galway
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 49 hotels in Galway
Location
Cleanliness
Service
Value
Travellers' Choice
Contemporary 4 star hotel with leisure facilities, free car parking and broadband. Located opposite the race course in close proximity to Galway City & just 2 km from Galway Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
2669Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
MKane2001 wrote a review 21 Sep
County Down, United Kingdom98 contributions41 helpful votes
We were visiting Galway with family and chose the Clayton hotel as we have stayed at other sister hotels before. We checked in online the day before but had to check in again on arrival. Staff were friendly and welcoming. We had our evening meals in the hotel bar and found it quite enjoyable. Our room was comfortable and clean and the floor we were staying on was very quiet despite a wedding going on during the first evening. Breakfast was good but perhaps a little over priced. There was an issue at billing which I raised with the hotel once we had eturned home but this was quickly rectified by Stephanie, who was extremely helpful.
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Date of stay: September 2021
Rooms
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Response from Carmel Walsh, Other at Clayton Hotel Galway
Responded 5 days ago
Dear MKane2001, Thank you for taking the time write this fantastic review of your time at the Clayton Hotel Galway. I am delighted that you enjoyed your time with us. All of the team here are very passionate about creating memorable experiences for our guests and Stephanie is indeed a great example of this mindset. Stephanie was thrilled to see your review! I hope to get the opportunity to welcome you back to The Clayton Galway in the near future. Regards, Carmel Walsh DGM
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DamianS040878 wrote a review 21 Sep
Dublin, Ireland14 contributions15 helpful votes
+1
Over the last 16 months I’ve been a guest on business in Galway on several occasions. Loved this hotel and staff are fantastic, however on the last two occasions I’ve been here, three months ago I’ve found vomit all over the side of a bed and a bath full of hair. Got a room change and complementary drink. Didn’t make a big deal out of it. Back again tonight and the same thing a filthy bathroom and bath tub with pubic hair and urine stains on the toilet. At 10pm the hallways were scattered with dirty dishes and laundry, a scene you would expect to see in the morning while rooms are being cleaned. Update Really disappointed to have breakfast the next morning to find a big hair in my fried eggs, don’t expect to book here again.
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Date of stay: September 2021Trip type: Travelled on business
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Response from Carmel Walsh, Other at Clayton Hotel Galway
Responded 5 days ago
Dear DamianS040878, Thank you for taking the time to complete your review following your recent visit to us at The Clayton Hotel Galway. I would be grateful if you could contact me directly on the below details if you would like discuss the issue further. Kind Regards, Carmel Walsh DGM Cwalsh@claytonhotels.com
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Vivienne Mulcahy wrote a review 20 Sep
2 contributions
Booked an executive king suite for one night for a break away with my fiancé. Checked in online before arrival and received an email to say the room would be ready for 3pm, we arrived at 3:35pm to give them some extra time to make sure the room was ready, but no, we were told the room wasn’t ready and we had to wait 30mins for our room. I was not one bit impressed as we had dinner reservations made in Salthill and needed time to freshen up. When we entered the room you could immediately tell it was cleaned in a rush, I had to re-dress the bed as the mattress topper and duvet were bunched up under the cover. I went to make a cup of coffee in the coffee machine and all that came out was dirty water, when looking to see was there any sugar I found empty used packets of sugar, no new packets replenished. Other than these issues the room was lovely, bed comfy and bathroom was fabulous. We used the pool facilities which were ok, clean and warm. Breakfast is not worth the money, we booked breakfast for 9:45, I expected a wait as it was rush hour. I ordered a hot breakfast when it came out I asked for some ketchup and apple juice, I waited 10mins before having to ask a second server, I waited a further 5 mins and when it arrived the food on my plate had gone cold. Overall I wouldn’t recommend staying here if you want prompt check-in, a well cleaned room and a hot breakfast!
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Date of stay: September 2021Trip type: Travelled with family
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Response from Carmel Walsh, Other at Clayton Hotel Galway
Responded 5 days ago
Dear VivMulcahy, I am very disappointed to read your feedback on TripAdvisor and to have had no opportunity to have spoken with your during your stay regarding your dissatisfaction, as I would have valued the chance to receive your feedback in person. We are always available to speak with our Guests during their visit to rectify any service breakdowns and to ensure that they enjoy their visit or to speak with our Guests on departure regarding their feedback. I am sorry that you did not enjoy your visit with us, your experience would certainly not be the usual of our Guests and we will certainly make every effort to offer a more consistent service to all our visitors. I have shared your feed back with all relevant departments. I hope we get the chance of welcoming you back to our hotel in the near future. Please do contact me directly if you wish to discuss. Kind regards, Carmel Walsh DGM Cwalsh@claytonhotels.com
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ginamarcari wrote a review 16 Sep
Ashford, Ireland4 contributions8 helpful votes
My daughter and I stayed for a night last week and couldnt have been more surprised at the wonderful service we received from the minute we arrived to the minute we left. Top marks to all staff. We had a great room which was spotless, spacious warm and comfortable. We had dinner in the bistro bar and were looked after by two wonderful girls who had great enthusiasm and went beyond. Food was terrific and cocktails were really good. well recommend this hotel for fabulous service and with an amazing smile. Will definitely be back. Gina & Roberta
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: we could not choose a twin room with two double beds on hotel site, but requested them on arrival...
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Response from Carmel Walsh, Other at Clayton Hotel Galway
Responded 5 days ago
Dear Gina & Roberta, Thank you so much for your lovely feedback, I appreciate that you took the time to share your very positive experience with us. Thank you for choosing to stay with us and I hope that we will see you on your next trip to Galway. Kind Regards, Carmel Walsh DGM
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Tiernan W wrote a review 15 Sep
1 contribution
Paid an exorbitant price for the a room that most youth hostels would be ashamed to rent to the public. But before that I tried to check in at reception, which incidentally I had also done online. Took nearly 30 mins to get the key to my room. Waiting 15 mins in a queue and another 15 minutes for the process despite checking in already online. I was told the Leisure Centre was closed and use of a neighbouring hotels facilities was available. In Oranmore a 15 minute drive. Anyhow after the reception experience I was assigned a "Delux Double Room" which I actually paid more for on a booking website. All rooms are standard, buyer beware!!!!! Reception fiasco managed now to the room. I walked down a dank, smelly and filthy corridor. Arrived at the so called "delux" room. DELUX!!!!. Chipped furniture with a Soviet era design. If this hotel was in the Caucasus it would still be 2 stars not 4 stars. Who? And I mean who mislead the public in grading this hotel 4 stars. I spoke with the hotel management about the state of the hotel room I was provided with for the night. I was told they couldn't change my room and definitely couldn't issue a refund, that would allow me book a different hotel. I was stuck for the night or lose my money. I went to the restaurant steaming, and had a nice meal to be honest. The meal was surprisingly good and the waiting Staff were very nice. I got two complimentary drinks because of this issue I had raised with management. This was a nice gesture but didn't compensate for the accommodation standard. On return to the bedroom it was absolutely freezing and there was no hot water in the bath/shower. The air conditioning/heating system didnt work. The hot water did actually return in the morning for a quick shower before I left. The moral of the story is that if you are reading this review and you have seen others rating their experiences in this hotel as excellent. They must be people that really don't get out a lot.
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Date of stay: September 2021Trip type: Travelled on business
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Response from Carmel Walsh, Other at Clayton Hotel Galway
Responded 5 days ago
Dear 398tiernanw, Thank you for taking the time to pass on your feedback in relation to your recent visit at our hotel. We are very disappointed that we did not meet your expectations on this occasion. Let me assure you that all of your comments have been addressed by our management team and actions have been taken. We strive to deliver an exceptional customer experience, its apparent from your feedback we failed on this occasion, for this I am truly sorry. If you give us a chance to earn back your trust, I can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Carmel Walsh DGM
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PRICE RANGE
US$92 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clayton hotel ballybrit
LOCATION
IrelandWestern IrelandProvince of ConnachtCounty GalwayGalway
NUMBER OF ROOMS
195
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Frequently Asked Questions about Clayton Hotel Galway
Which popular attractions are close to Clayton Hotel Galway?
Nearby attractions include The Worm Hole (Poll na bPeist) (0.7 km), Galway Racecourse (0.7 km), and Kidsplace (0.1 km).
What are some of the property amenities at Clayton Hotel Galway?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Clayton Hotel Galway?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Clayton Hotel Galway?
Yes, free parking is available to guests.
What are some restaurants close to Clayton Hotel Galway?
Conveniently located restaurants include Jack Jordans Traditional Take Away and Family Diner, Enclosure Bar & Bistro, and The Little Bakehouse.
Are there opportunities to exercise at Clayton Hotel Galway?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Clayton Hotel Galway?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Galway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Clayton Hotel Galway?
Many travellers enjoy visiting The Medieval City Walls (4.4 km), The Lynch Memorial (4.7 km), and Kilconnell Franciscan Friary (2.7 km).
Is Clayton Hotel Galway accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.