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Riverside Lodge Hotel
Riverside Lodge 46 Annick Road, Irvine KA11 4LD Scotland
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Avg. $194 /night, 11/6 - 11/7
$212
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$188
per night
$164
per night
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4.0
#3 of 4 hotels in IrvineLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Located just outside Irvine, in Ayrshire, one of Scotland's most beautiful areas and only seven miles from Prestwick Airport, the Riverside Lodge Hotel Irvine is perfectly placed for both business and leisure. The hotel facilities include 125 en-suite bedrooms including family rooms, a contemporary newly refurbished restaurant and bar, serving quality and worldwide wines, beers & cocktails.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Room service
Safe
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Residential Neighbourhood
Business
Languages Spoken
English
Location
Riverside Lodge 46 Annick Road, Irvine KA11 4LD Scotland
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Glasgow Intl Airport
31.7 km•
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Glasgow Prestwick Airport
12.9 km•
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Car Hire
18 Restaurants
within 1 kilometer
Reviews
4.0
1,573 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Riverside Lodge Hotel offers a welcoming atmosphere in its common areas, which guests often appreciate. However, opinions are divided when it comes to the hotel's amenities; some guests enjoy the spacious rooms and the cuisine, while others point out issues with breakfast service and overpriced beverages. Room cleanliness and decor receive mixed reviews, with certain travelers finding the upkeep lacking.
Although the staff is frequently commended for their friendliness, service can be hit or miss. Lastly, the value proposition is a matter of debate, balancing favorable rates against the cost of extras.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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Detailed Reviews
+1
We planned our visit here from booking.com reviews to commence after our Gretna Green Wedding in the first week of December.
The hotel price via booking.com included breakfast and dinner with the room. The hotel was easy to find on the main route to Irvine.
The hotel is beautiful. The lobby, reception and bar is newly decorated and looks amazing at Christmas time with all the fresh Christmas trees. All the seating area is spaced out and very clean. Within the seating area is two beautiful log fires in a glass case with a piano at the back of the lounge.
When we arrived we were greeted by friendly staff who were very helpful. They have hand sanitisers available and a digital temperature scanner for the covid checks.
We had my daughter attend at last minute and the staff at receptionwere amazing at organising another room for a 17 year old with meals included at a great price.
The rooms are spacious and clean and have everything you need for your space. Housekeeping is everyday however we asked them to leave our rooms to make sure we and them were covid safe but they did leave a bag every morning with fresh condiments and towels.
We booked our table every night for our meals as requested and never had an issue getting a table. The restaurant is beautiful and the distance all the tables really well. The fish pond they have is amazing.
The meals we each had every night were delicious and our compliments has to go to the chef. The meals were exceptional and the cheap price of the meals is unbeliveable. Once the covid tier system changes i can see this hotel will be busy and in demand.
We have come to stay here to review the area as we will be moving up in the new year but while this has only been a whistlestop tour of irvine. We have had the best few days staying at this beautiful hotel.
Give it a try you will not be disappointed.
The hotel price via booking.com included breakfast and dinner with the room. The hotel was easy to find on the main route to Irvine.
The hotel is beautiful. The lobby, reception and bar is newly decorated and looks amazing at Christmas time with all the fresh Christmas trees. All the seating area is spaced out and very clean. Within the seating area is two beautiful log fires in a glass case with a piano at the back of the lounge.
When we arrived we were greeted by friendly staff who were very helpful. They have hand sanitisers available and a digital temperature scanner for the covid checks.
We had my daughter attend at last minute and the staff at receptionwere amazing at organising another room for a 17 year old with meals included at a great price.
The rooms are spacious and clean and have everything you need for your space. Housekeeping is everyday however we asked them to leave our rooms to make sure we and them were covid safe but they did leave a bag every morning with fresh condiments and towels.
We booked our table every night for our meals as requested and never had an issue getting a table. The restaurant is beautiful and the distance all the tables really well. The fish pond they have is amazing.
The meals we each had every night were delicious and our compliments has to go to the chef. The meals were exceptional and the cheap price of the meals is unbeliveable. Once the covid tier system changes i can see this hotel will be busy and in demand.
We have come to stay here to review the area as we will be moving up in the new year but while this has only been a whistlestop tour of irvine. We have had the best few days staying at this beautiful hotel.
Give it a try you will not be disappointed.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having stayed in the hotel many times since it was a Thistle, it is good to finally see some money being spent to improve the hotel. We requested a renovated room rather than leave it to chance. It was a surprise to see a huge TV that had Netflix and other streaming apps. The rainforest shower was also a pleasant surprise. The room had tea/coffee, biscuits, iron/ironing board, desk and chair, sofa, good insulated windows, blackout curtains, free WiFi, plenty of spare plug sockets, desktop fan, oil filled radiator and miniature shampoo and shower gel bottles.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiversideOps, Manager at Riverside Lodge Hotel
Responded 8 Jan 2020
Dear phunked_up, I think you might of enjoyed yourself? That is exactly what we are aiming to do for you all. The team have worked incredibly hard to get us to the standard that we are at and will continue to improve and grow. Hope to see you again soon. Kind regards Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
It didn’t quite live up to the hype after reading so many reviews but it was certainly substantially quieter than many years ago when it was the Hospitality (aka Hostility) Inn. Looks like loads of £ have gone into decorating and updating the property but put some substance behind it. My bedside lamp bulb was burnt out, went to reception asking for a replacement that never happened. Aside from that there was very insufficient lighting in the room unless the blinds were open but with no sheers being on the ground floor anyone walking by looked directly into the bedroom.There were towel warmers in the bathroom inoperable, the shower rod holding the shower head would not stay upright so had to hold it for a shower. The towels were thin as well. Breakfast was included but limited staff available after waiting 5
minutes before someone appeared to show us to a table (a sign said please
wait to be seated) I asked for 2 fried eggs, 15 minutes later I got one, sigh not worth the wait for a second. Asked for a double espresso got a single. At that point we thought best to just leave well enough alone check out and make a note not to do that to ourselves again. Cheap cheerful but not much quality there.
minutes before someone appeared to show us to a table (a sign said please
wait to be seated) I asked for 2 fried eggs, 15 minutes later I got one, sigh not worth the wait for a second. Asked for a double espresso got a single. At that point we thought best to just leave well enough alone check out and make a note not to do that to ourselves again. Cheap cheerful but not much quality there.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-AnneHannah, General Manager at Riverside Lodge Hotel
Responded 17 Jan 2020
Good Afternoon Anker50, Thank you for taking the time to review your recent stay with us here at Riverside Lodge Hotel. Apologies that you did not enjoy your recent visit, feedback from our guests it vital to allow us to continue to develop our team and the standards which we aim to provide to our guests here at the hotel. I will be sure to pass your comments onto all of the relevant department heads to ensure that these issues are ironed out and do not affect any other guests going forward. Should you wish to discuss your feedback further please feel free to contact myself directly, my email is kaleigh-anne.hannah@riversidelodgehotel.co.uk Kind Regards, Kaleigh-Anne Hannah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived and no sanitiser available, spoke to reception staff who said "they meant to fill it earlier "not good under current circumstances. She then asked to take my bank card in her hand to input details as they don't have a card machine to put pin number in. Again, I work in retail and we are encouraging card payments without handling customer cards. A better process is needed. We had to ask regarding where to go for dinner and what time checkout was as we were not given this information.
Arrived in room and white wine given on arrival was not in ice bucket and very warm.
View from room not good either.
Staff at dinner and breakfast were great, with both meals amazing .
Arrived in room and white wine given on arrival was not in ice bucket and very warm.
View from room not good either.
Staff at dinner and breakfast were great, with both meals amazing .
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a wee night away as a treat. Check in was smooth, no issues. We asked if we could order drinks to our room given the current climate and were told yes. We’d been in the room an hour when we got a call from reception (around 4pm) saying they were too busy and room service wouldn’t be available until 8pm at the earliest. Found this surprising given there was no other way to sell alcohol... We didn’t bother in the end and nipped out to get our own at a shop. The room itself was lovely and clean, modern. However the bathroom was very dated - think the shower was from the 80s 🙈 They must be refurbishing bit by bit. The food in the restaurant was lovely and the staff friendly. Breakfast was served by the chef himself and he was a pleasure - so cheery and friendly. Was a nice night away but bit let down by the room service situation, only an issue because of the current climate when there was no other way to get a drink.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had an ok stay but probably wouldn’t stay again. It’s a nice hotel with a lovely reception area and nice modern bar and lounge area. Rooms were dated or at least room we had was. We had dinner but felt service wasn’t great. Took a long time between courses and to get bill. Buffet breakfast was served because of covid. Food was nice but a bit cold which was disappointing. Also asked for toast but never got it. not much to do within walking distance. Temperature was taken at door on entry where there was also hand sanitiser. There was always someone going around cleaning but I feel they should maybe concentrate more on the seating areas as people would come and go with no sanitation in between. Overall it’s nice but improvements could be made.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-Anne Hannah, General Manager at Riverside Lodge Hotel
Responded 24 Aug 2020
Hi 58karenm58, Thank you for taking the time to send us feedback on your recent visit. Should you wish to discuss this with me further personally please feel free to contact me at kaleigh-anne.hannah@riversidelodgehotel.co.uk. Kindest Regards, Kaleigh-Anne Hannah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a three night stay at the Riverside Lodge Hotel. The decor in public areas was lovely, The bedroom looked as though it had been freshly painted, but the furniture was old and badly marked , also it looked on to a housing estate, could have done with some sort of fine curtains for a bit of privacy. Breakfast was buffet style, plates were not heated and breakfast was not very warm. We did mention to the waitress who was very nice, and next day the plates were slighty heated. We could not charge drinks or food to our room, which I thought was a bit strange. Outside garden area a disgrace, grass not cut, weeds everywhere, there was cigarette ends lying everywhere and dirty glasses and ashtrays left lying from night before. You would expect a higher standard from a four star hotel, if I was thinking about booking a wedding there, the outside area would put me right off. One good thing about this hotel was the staff, all were very pleasant and helpful especially Catherine.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-Anne Hannah, General Manager at Riverside Lodge Hotel
Responded 15 Sept 2021
Good Morning Cybil212, Please accept my sincere apologies that you did not enjoy many aspects of your stay throughout your recent visit. I am happy to hear that you found Catherine and the staff helpful & pleasant. I will be sure to pass your feedback onto them. Have a lovely day. Kindest Regards, Kaleigh-Anne Hannah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We recently had an overnight stay with dinner, bed and breakfast. Upon arrival the reception staff were very friendly and welcoming. Our room was immaculate, spacious and modern. The bed was massive and comfortable, plenty of towels, shower gel and shampoo in both the en suite and the main bathroom. The smart T.Vs, both in the main bedroom and the sitting area were ideal, both having all the latest apps available to use. The jacuzzi bath was an amazing feature to the room as well as the Sonos surround sound system. The food at dinner was first class with a good selection of dishes to choose from. We also tried a few cocktails which went down a treat (highly recommend). Overall, the service in the restaurant was good considering the current Covid restrictions that have been put in place with the one way system. Breakfast was ideal with a wide selection of hot and cold items, the staff came round to top up any juice, tea or coffee that we had. Overall this was a very enjoyable stay and we will definitely be returning again.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-Anne Hannah, General Manager at Riverside Lodge Hotel
Responded 13 Oct 2020
Hi Ashkirsty, Thank you for taking the time to send us your feedback regarding your recent stay. I am delighted to hear that you enjoyed your stay, I will be sure to pass your comments onto the team. We hope to welcome you both back along to the Riverside Lodge in the near future. Have a lovely day. Kindest Regards, Kaleigh-Anne Hannah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at the hotel to road signs saying Hallmark Hotel, when I never knew it was a Hallmark hotel, would be best to have the name Riverside Lodge signs, just my opinion. Plenty parking and lovely reception area/lounge.
Checked in ok and walked the very long corridor to our room which was way at the other end, room 119.
As soon as we walked in, I could smell bleach. Nice to know it is cleaned but bleach? If you have a chemical issue as I do, it’s not the best. Room furniture was a little tired. Wouldn’t take much to bring it back again, a little sand and re varnish. Decor nice enough but walls and ceiling could do with some fixing. There was patches of wallpaper covering bits here and there.
Restaurant. We added dinner on at reception to our B&B rate which was an extra £20pp on top of the £99 B&B rate. Way more expensive due to Cop26 apparently.
Food was lovely. Great service too. Disappointed for a hotel in Scotland not to have any Scottish lagers or beers though - what happened to buying local? I will give credit to offering Soave ice cream from Glasgow though.
3 stars for the rooms. Whilst checking out was pleasant, wasn’t asked if we enjoyed our stay.
Checked in ok and walked the very long corridor to our room which was way at the other end, room 119.
As soon as we walked in, I could smell bleach. Nice to know it is cleaned but bleach? If you have a chemical issue as I do, it’s not the best. Room furniture was a little tired. Wouldn’t take much to bring it back again, a little sand and re varnish. Decor nice enough but walls and ceiling could do with some fixing. There was patches of wallpaper covering bits here and there.
Restaurant. We added dinner on at reception to our B&B rate which was an extra £20pp on top of the £99 B&B rate. Way more expensive due to Cop26 apparently.
Food was lovely. Great service too. Disappointed for a hotel in Scotland not to have any Scottish lagers or beers though - what happened to buying local? I will give credit to offering Soave ice cream from Glasgow though.
3 stars for the rooms. Whilst checking out was pleasant, wasn’t asked if we enjoyed our stay.
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-Anne Hannah, General Manager at Riverside Lodge Hotel
Responded 27 Nov 2021
Good Afternoon Sharnor, Thank you for taking the time to send us the feedback from your recent visit. Whilst I am thrilled to hear that there were many enjoyable aspects of your stay, I would like to thank you for sending note of areas which we can improve. I will be sure to pass your feedback onto all of the relevant department heads to allow us the opportunity to work of these. I hope that you will return to Riverside Lodge Hotel and visit us again. Have a lovely weekend. Kindest Regards, Kaleigh-Anne Hannah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a 2 night break through myhotelbreak.com. If you are struggling to find hotel road signs are for Hallmark hotel it’s previous name. The hotel is in a strange location at the back of town in a modern housing estate. There are no bars, restaurants or shops nearby. Hotel reception and bar area very nice. Hotel is a large L shaped building on 2 floors. No lift but plenty of ground floor rooms for those less mobile. Some rooms are quite a walk from reception so I would recommend asking for a room near reception. Although a couple, we were allocated a large family room with 2 king size beds.Room a bit dated but very clean and good facilities. Breakfast is self service. The only thing is the service area is very small with hot food trays, cereals and toast machine all close together. Not good for social distancing. There has to be a better location. Food is plentiful and good quality. The only thing is they only serve scrambled eggs probably to save space. Most of us expect fried eggs with breakfast.
Dinner served either in restaurant or bar area. The menu is very limited and not as shown on website. The first night I had fish and chips and have to say it was the smallest portion I have ever been served. I can only guess they were low on stocks as the next night I saw diners being served large portions. They should never have served such a portion. The next night I had a burger which although priced on website as £11 actually cost £13. Far too much for a basic burger. Bar was quite good with decent range of beers and cocktails. I would return again. Staff friendly.
Dinner served either in restaurant or bar area. The menu is very limited and not as shown on website. The first night I had fish and chips and have to say it was the smallest portion I have ever been served. I can only guess they were low on stocks as the next night I saw diners being served large portions. They should never have served such a portion. The next night I had a burger which although priced on website as £11 actually cost £13. Far too much for a basic burger. Bar was quite good with decent range of beers and cocktails. I would return again. Staff friendly.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaleigh-Anne Hannah, General Manager at Riverside Lodge Hotel
Responded 27 Nov 2021
Hi babykerry, Thank you for taking the time to send us your feedback, I am delighted to there were many aspects of your stay which you enjoyed. We are continuously looking for ways in which we can improve our offering and the service which we strive to deliver to our guests. I will be sure to go through your feedback with all of our relevant departmental managers. We hope to see you again in the near future. Kindest Regards, Kaleigh-Anne Hannah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No pool. Just a beautiful, indoor fish pond.
I've not idea sorry, call the hotel and ask them for clarification.
While I was there people were coming and going with dogs but the information book in room says no dogs in public areas ie l reception area and bar I think most are just in the room
"If you have motability issues ask for a room near the reception,as I found it a bit difficult as our room was and seemed too far. My fault I didn't think before hand."Read full review
blonde2016 wrote a tip Aug 2024
New Forest National Park Hampshire, United Kingdom5 contributions3 helpful votes"Do not book if you have a dog."Read full review
…
PRICE RANGE
$162 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
menzies irvine hotel irvine, menzies hotel irvine, irvine menzies hotel
FORMERLY KNOWN AS
Hallmark Hotel Irvine
LOCATION
United KingdomScotlandAyrshireNorth AyrshireIrvine
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Riverside Lodge Hotel
Which popular attractions are close to Riverside Lodge Hotel?
Nearby attractions include Creepy Crawlies (1.2 km), Buzz Bingo Irvine (0.8 km), and Bouncestation (0.8 km).
What are some of the property amenities at Riverside Lodge Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Riverside Lodge Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Riverside Lodge Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Riverside Lodge Hotel?
Conveniently located restaurants include Adesso, Porthead Tavern & Hamiltons Restaurant, and The Carrick.
Is Riverside Lodge Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Irvine.
Are any cleaning services offered at Riverside Lodge Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Riverside Lodge Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Riverside Lodge Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Riverside Lodge Hotel?
Many travellers enjoy visiting Dundonald Castle and Visitor Centre (5.0 km), War Memorial Troon (7.8 km), and The Mother Lodge of Scotland (5.6 km).
Is Riverside Lodge Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.