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Custom House Hotel

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Traveller (27)
Room & Suite (9)
Dining (8)
Overview
  • Excellent20%
  • Very good34%
  • Average22%
  • Poor11%
  • Terrible13%
Travellers talk about
“bay hotel”(29 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Bar/Lounge
Wheelchair Access
Air Conditioning
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
Filter reviews
138 results
Traveller rating
30
44
28
16
20
Traveller type
Time of year
LanguageEnglish
30
44
28
16
20
Show reviews that mention
All reviewsbay hotela wonderful staycooked breakfastscottish breakfastfive minute walkmy home townold buildingsteak piefamily membersroom was largetown centrebusiness tripstayed here for nightsgreat value for moneysharonblokebiccies
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1 - 5 of 138 reviews
Reviewed 1 week ago via mobile

Just stayed there last night as going to visit a cruise ship. Room was clean and tidy, only comment was no glasses in bathroom for cleaning teeth. The bar prices are very reasonable, unlike most hotels. Centrally located, a 3 minute walk from Greenock Central...More

Thank David B
Response from Stephen M, Owner at Custom House HotelResponded 5 days ago

Thank you for your review. There should be plastic glasses in the bathroom I’ll look in to this. I hope you had a lovley cruise.

Reviewed 2 weeks ago

I booked this hotel on the 25th July 2018 through booking.com, got to the hotel on the 26th July and the hotel took the payment of 67.50 from my card.The next day another payment of 67.50 was taken from my card by a company called...More

Thank niellittle1954
Response from Stephen M, Owner at Custom House HotelResponded 5 days ago

I’m sorry this issue was not sorted quicker for you Eviivo are our booking company , it would be a pre autorosed holding . It gets released after payment is taken .

Reviewed 2 weeks ago

we booked 2 rooms, I made a bit of a cock up... I rang to see if they could help...Sharon to the rescue....yes they could..we ended up in the honeymoon suite ..saved the day !!!...hotel is beautiful, Sharon was so helpful, funny and nothing was...More

Thank mcnab2013
Reviewed 9 July 2018

Loved staying here staff was lovely and so helpful big shout out to a staff member Sharon she is fantastic and so very helpful thank you for all you done for us you are an asset to the Hotel. Room was spotlessly clean plenty of...More

1  Thank cazzafisher2018
Reviewed 26 June 2018

Staff very attentive and obliging. in the process of being decorated but not a problem. Room was clean and pleasant. Food both dinner and breakfast was excellent. Handy location for exploring the surrounding area.

Thank johnhastie
View more reviews
About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$67 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$67 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Photos
Traveller (27)
Room & Suite (9)
Dining (8)
Family and Play Areas (1)
Questions & Answers
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Sheila W
17 August 2018|
AnswerShow all 3 answers
Response from 1966DUB | Reviewed this property |
Yes
0
Votes
tedandpig
23 October 2017|
AnswerShow all 7 answers
Response from kirsteen12 | Reviewed this property |
No not in mine x
0
Votes
Marie P
14 September 2017|
AnswerShow all 4 answers
Response from moira s | Reviewed this property |
Not to my knowledge. We ate in the dinning room. Have to be honest and say that for us, the breakfast was fab. Hope this helps.
1
Vote
Room Tips
"No escape from police sirens as hotel adjacent to police station"
Read review
"We had room 16 facing street to custom house and garden lovely spotless room"
Read review
"Well away from lift"
Read review
"simple dont book one."
Read review
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