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Maldron Hotel Derry
Butcher Street The Diamond, Derry BT48 6HL Northern Ireland
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Avg. $241 /night, 3/26 - 3/27
$382
per night
$305
per night
$227
per night
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26 Mar
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#5 of 14 hotels in Derry
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set within the 17th-century city walls, the 4-star Maldron Hotel is a 3-minute walk from the Tower Museum and a 4-minute walk from The Guildhall. The modern rooms feature free Wi-Fi, TV, desks, and tea and coffee-making equipment. There are also 3 suites with floor-to-ceiling windows and city views. Dining options include the Grain & Grill restaurant and the Lyric bar, serving great bar food and drinks.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Desk
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Flatscreen TV
Laptop safe
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Northern Ireland Tourism.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English
Location
Butcher Street The Diamond, Derry BT48 6HL Northern Ireland
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
109 Restaurants
within 0.5 kilometers
Reviews
4.4
2,255 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Maldron Hotel Derry is often celebrated for its prime location that puts guests within easy reach of local nightlife and attractions. While the rooms are recognized for their comfort and cleanliness, some guests feel that the decor could use refreshing. The hotel's atmosphere is generally considered warm and inviting, despite some outdated touches.
Service at the hotel is typically described as friendly and attentive, although the dining service can occasionally be slow. The comprehensive breakfast is a highlight for many, though limited parking and some dated amenities have been noted. Guests appreciate the overall cleanliness, especially the spotless rooms and well-kept bathrooms, but opinions on value vary with some citing affordability and others pointing out a desire for more amenities.
Location
Central
Atmosphere
Inviting
Rooms
Basic
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive
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Traveller rating
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Detailed Reviews
Myself and my partner recently attended
our friends wedding at the hotel and treated ourselves to an overnight stay. The staff were always on hand to assist with anything we needed, kept checking at the table if we had enough water etc. We had a great view of the city from our room, the bed was so comfortable, sheets smelled really fresh and the bathroom was completely spotless. We will definitely stay again!
our friends wedding at the hotel and treated ourselves to an overnight stay. The staff were always on hand to assist with anything we needed, kept checking at the table if we had enough water etc. We had a great view of the city from our room, the bed was so comfortable, sheets smelled really fresh and the bathroom was completely spotless. We will definitely stay again!
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 7 Sept 2024
It was a pleasure to have you stay with us recently. I am delighted to read that everything was just as you’d want it to be. It was our pleasure to be able to look after you. I truly do look forward to having the pleasure of welcoming you back to the hotel again when you next visit Derry/Londonderry. Kindest Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Top class service from the Maldron Derry.
Me and my partner came to Derry for the weekend and choose the Maldron and what a decision it was
The receptionist checked us in smoothly and explained everything to us in a great manner.
Barstaff were quick and friendly - especially Rico!
We were lucky enough to get the suite on the top floor and what can I say… PERFECT. Clean, spacious, lovely views, great bed, bathroom facilities were perfect and generally overall 5 star room
Paul Truscott was brilliant - very welcoming and went over and beyond to make us feel comfortable into this fantastic hotel. First class management
We will be back with Maldron and can’t wait for the next visit!
Me and my partner came to Derry for the weekend and choose the Maldron and what a decision it was
The receptionist checked us in smoothly and explained everything to us in a great manner.
Barstaff were quick and friendly - especially Rico!
We were lucky enough to get the suite on the top floor and what can I say… PERFECT. Clean, spacious, lovely views, great bed, bathroom facilities were perfect and generally overall 5 star room
Paul Truscott was brilliant - very welcoming and went over and beyond to make us feel comfortable into this fantastic hotel. First class management
We will be back with Maldron and can’t wait for the next visit!
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 7 Sept 2024
It was a pleasure to have you stay with us recently. I am delighted to read that everything was just as you’d want it to be. It was our pleasure to be able to look after you. I truly do look forward to having the pleasure of welcoming you back to the hotel again when you next visit Derry/Londonderry. Kindest Regards Kadie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Everything was just perfect the minute we walked in until we checked out. Friendly staff room spotless and warm, bed AMAZING best nights sleep in years and no noise at all. Bathroom so clean plenty of towels etc . We went for breakfast about 9.40am and choice fantastic. Lots of choice for fruit hams cheeses tea coffee toast pastries. Fresh orange juice iced water cerals muesli oats. Cooked breakfast high quality with poached egg scrambled egg sausage white/black pudding hash browns mushrooms grilled tomato potato bread beans and all the condiments you could ask for
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 19 May 2024
Dear Brenda, Thank you very much for taking the time to write such a positive review following your recent stay at Maldron Hotel Derry. It is amazing to receive such fantastic feedback regarding all areas of the hotel and so encouraging to all the staff here. We hope to welcome you back for another enjoyable stay in the near future. Best Wishes, Shannon Fitzpatrick / Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very centrally located in Derry, within easy walk to everything. The hotel room is very spacious with a very comfortable bed, they also had an iron/ ironing board in the room, the bathroom towels are quite small. Upon arriving we were asked what time we would like to go for dinner and breakfast. When I phoned later that evening- as I forgot the time, reception put me through to the restaurant where they didn't answer and when I asked reception to ring me back to let me know the time - they didn't ring back. Went to the bar before dinner, no one serving behind the bar, waited a while before leaving and going to a pub down the road. At breakfast , stood at the desk for a while before anyone came over to take our room number. They did have a little separate selection for gluten free items in the far corner which you could miss- but great to see it. The car park was full when we arrived and we were directed a few minutes walk away, charged at 80p an hour be sure to have the change as we were overcharged on the app.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Be sure to have change for the car park
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 7 Nov 2023
Dear Guest, Thank you for taking the time to review the Maldron Hotel Derry. I am pleased our central location and spacious rooms were a good base for your recent visit to the city. We sincerely appreciate your feedback and we’re very sorry you were unhappy with some aspects of your experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Kindest Regards, Shannon Fitzpatrick / Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All in all, nice stay. Bed very comfortable. Even though there was a very loud wedding party our first night stay, we seemed to be on a quiet floor. Can't say though that we have ever had to ask any front desk to have heat in our room turned on during our stay. Paying 4-star prices after-all so we should be able to control temperatures as we see comfortable for ourselves. 4-star hotels should have laundry service full-time, not part-time as this hotel does. Location is most excellent in the city. Parking is limited and is first come, first served. Paid parking within a couple of blocks. Breakfast buffet very complete and satisfying. Most of staff friendly and helpful.
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Date of stay: October 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kadie Mellon, Guest Services / Front Office at Maldron Hotel Derry
Responded 15 Nov 2024
Thank you for taking the time to post a review following your recent stay at Maldron Derry. I am pleased you had a nice stay with us and appreciate your constructive feedback and I shall certainly share your comments with the relevant departments. Look forward to welcoming you back again soon, Kind Regards Kadie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not a 4 star hotel. No one to help with luggage, get the cart yourself. No room service, no ice service, get it yourself at the adjoining bar downstairs, no mini bar, no heat, no Kleenex, no toiletries. Shower drain was clogged and stall was small and moldy. The location was excellent within the walled city and the staff did respond quickly to our requests to clear the shower drain and provide kleenex and extra towels. The room was large and had a fantastic view. The decor was cheap but acceptable. The room was upgraded upon our check in without us making that request. So the experience was not all bad during out 2 night stay. The owners are running this place on a shoestring budget, so don’t expect 4 star treatment. The staff is doing the best they can within the confines of poor policies. This hotel is over rated by Trip Advisor. S. Clark, Los Angeles
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 9 Aug 2024
Good Afternoon, Thank you for taking the time to review the Maldron Hotel Derry. We sincerely appreciate your feedback and we’re very sorry you were unhappy with some aspects of our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Kindest Regards, Kadie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were really welcoming and friendly. Unfortunately the car park was full when we arrived however we parked a 5 min walk away in the Foyle Road car park which was really cheap. Room was very nice and big, radiator was warm and there was also a fan. The beds was huge and very comfortable. There was only one USB on one side of the bed, and no sockets other than on the desk which was on the other side of the room. We were really disappointed with the "view" out the room which was also littered (we were in room 110). We also had to keep the curtains closed due to someone being on the scaffolding and able to see in. Hotel was in a great location and close to bars, restaurants and local sightseeing places. Unfortunately due to the view I don't think we'd book this hotel in this location again.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 8 Jan 2024
Dear Guest, Thank you for taking the time to review the Maldron Hotel Derry. I am pleased our location was a good base for your recent visit to the city. We welcome all guest feedback provided regarding our rooms, and I am pleased it had everything needed for a comfortable stay. Regarding the view, I do apologise you found it to be unsatisfactory. Unfortunately being a city centre hotel, we are unable to offer all guests a room with a 'view'. Should you return for another stay, please do call or email us beforehand as we would be more than happy to make a note of any requests on your reservation, i.e a view. We sincerely hope to have the opportunity to welcome you back for a more satisfactory stay. Best Wishes, Shannon Fitzpatrick / Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having just returned from a weekend stay at the Derry Maldron between 21st & 24th February, I would thoroughly recommend this establishment for anyone considering staying in the city. The hospitality received & courtesy extended to us was first class. This was evident throughout the Hotel, from bar staff, restaurant staff & all persons on Main Reception. Whilst we only booked B&B & could not comment on evening fayre, the breakfast was excellent with the menu providing much variety in Full Irish or Continental cuisine. The Hotel was spotless and in an ideal location for local pubs & restaurants. With a well-equipped health suite on the 4th floor, the hotel is fully deserving of its 4-star rating. We were also afforded excellent service following our departure when hotel staff located a lost item we had left behind in our room. This was despatched to us free gratis on the same day of reporting. In a nutshell, the Maldron provided Irish hospitality, second to none!
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Date of stay: February 2025Trip type: Travelled with family
Value
Rooms
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kadie Mellon, Guest Services / Front Office at Maldron Hotel Derry
Responded 3 weeks ago
Dear Robert, It was our pleasure to be able to welcome you to Maldron Hotel Derry. Thank you very much for staying with us and for offering a great review. We take pride in offering warm hospitality to all our guests and I am delighted that you were taken by our team’s friendliness. I can assure you that they have all been made aware of your kind words – thank you. Warmest Regards Kadie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Distinct lack of any real customer service, check in and check out all online. Carpet throughout very grubby for a 4 star hotel. Dining room very cold, my husband had to put on his coat during our meal. I ordered a chicken burger which was raw in the middle. My husband had to wait 30 minutes after finishing his main course before a desert came out despite asking a few times, he wasn't the only one who was not happy, there seemed to be alot of problems in the kitchen. Before we checked out I checked my bank account and an additional charge had been made, when I queried this wit reception I was told that it was for wine with my evening meal, the wine should have been included in my package! Such a shame for the hotel as it is in a great location but customer service and kitchen definitely need alot of attention
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kadie Mellon, Guest Services / Front Office at Maldron Hotel Derry
Responded 21 Nov 2024
Good Afternoon, I am disappointed that you have been left with such a poor impression of our hotel. Our aim is to create an outstanding experience at the Maldron Hotel Derry and our guest feedback is very important to us. Ill be sure to pass this on to relevant departments to ensure this never happens again. Kindest Regards Kadie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked here for a Hen weekend for my sister. 8 of us in total in 3 rooms. Arrival was great. We arrived early and went to ask the code for parking and the lady on reception told us our rooms were ready and we could check in early which was great!
Rooms were fine - not perfect. Mine had a long black hair in the bath, chewing gum stuck to the ironing board and bits of mould behind the taps in the bath. Just a few small things that let it down. The rooms however were huge and really spacious.
Location is amazing everything within walking distance. Lots of road noise and no AC so windows were open to let air in. Most of us slept fine didn't overly affect our sleep.
As part of our package we had dinner with bottomless cocktails. The service in the restaurant was absolutely amazing. The staff were so friendly and constantly asking if we needed any more drinks. Food was really nice too. Breakfast on both mornings everything you could want. Both hot and cold options.
When we had returned to the hotel fairly late on with a takeaway, the night person offered to get plates for us to take to our rooms which was really lovely! Normally hotels don't allow food to the rooms but this was great the girls loved it!
Because we were a Hen party (a fairly Conservative party may I add) each room had to pay a £50 security deposit on check in which was no issue and we were made aware on booking. On checkout however I felt the receptionist was slightly rude and told the bride to 'take a seat' and wait while they check the rooms to see if we would get our deposit back. She was no where near as friendly as every other member of staff which we had came into contact with. It was fairly off putting if I am honest.
The price of the package which we booked was really reasonable all of the girls could not believe the value for money for the weekend.
Overall a really positive experience - I normally stay in the Everglades when I visit Derry but in future I will absolutely be staying here!
Rooms were fine - not perfect. Mine had a long black hair in the bath, chewing gum stuck to the ironing board and bits of mould behind the taps in the bath. Just a few small things that let it down. The rooms however were huge and really spacious.
Location is amazing everything within walking distance. Lots of road noise and no AC so windows were open to let air in. Most of us slept fine didn't overly affect our sleep.
As part of our package we had dinner with bottomless cocktails. The service in the restaurant was absolutely amazing. The staff were so friendly and constantly asking if we needed any more drinks. Food was really nice too. Breakfast on both mornings everything you could want. Both hot and cold options.
When we had returned to the hotel fairly late on with a takeaway, the night person offered to get plates for us to take to our rooms which was really lovely! Normally hotels don't allow food to the rooms but this was great the girls loved it!
Because we were a Hen party (a fairly Conservative party may I add) each room had to pay a £50 security deposit on check in which was no issue and we were made aware on booking. On checkout however I felt the receptionist was slightly rude and told the bride to 'take a seat' and wait while they check the rooms to see if we would get our deposit back. She was no where near as friendly as every other member of staff which we had came into contact with. It was fairly off putting if I am honest.
The price of the package which we booked was really reasonable all of the girls could not believe the value for money for the weekend.
Overall a really positive experience - I normally stay in the Everglades when I visit Derry but in future I will absolutely be staying here!
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Truscott, General Manager at Maldron Hotel Derry
Responded 12 Sept 2023
Dear Valued Guest, Thank you for taking the time to post such a detailed review following your recent stay at Maldron Derry. I am pleased you and your group had a great stay with us and appreciate your constructive feedback, and I shall certainly share your comments with the relevant departments. It is wonderful to know you plan to return to The Maldron on your next visit to Derry, and a warm welcome awaits you on your next stay. Kind Regards, Shannon Fitzpatrick / Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't know sorry
It’s make your own toast normal cereal and yoghurts for you to serve yourself tea coffee served to table buffet style breakfast with a server to plate it for you
Masks worn and plenty of hand sanitizers available
Tommy makes a great breakfast
Hi, we did, so think it’ll be fine for you 👍
"Parking is limited but we parked for over 24hours at foyleside shopping centre long stay for 19pound. "Read full review
"Walk the walls and read the history. See the murals, understand the delicate history. Take a careful drive up to see the Grianan Ailigh!"Read full review
…
PRICE RANGE
$208 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel derry
FORMERLY KNOWN AS
Tower Hotel Derry
LOCATION
United KingdomNorthern IrelandCounty LondonderryDerry
NUMBER OF ROOMS
93
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Maldron Hotel Derry
Which popular attractions are close to Maldron Hotel Derry?
Nearby attractions include Museum of Free Derry (0.2 km), Tower Museum (0.2 km), and City Walls (0.2 km).
What are some of the property amenities at Maldron Hotel Derry?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Maldron Hotel Derry?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Maldron Hotel Derry?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Maldron Hotel Derry?
Conveniently located restaurants include Mekong, Cedar, and Spaghetti Junction.
Are there opportunities to exercise at Maldron Hotel Derry?
Yes, guests have access to a fitness centre during their stay.
Is Maldron Hotel Derry located near the city centre?
Yes, it is 0.5 km away from the centre of Derry.
Are any cleaning services offered at Maldron Hotel Derry?
Yes, dry cleaning and laundry service are offered to guests.
Does Maldron Hotel Derry offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Maldron Hotel Derry?
Many travellers enjoy visiting Grianan Of Aileach (7.3 km), Shipquay Gate (0.1 km), and The Apprentice Boys Memorial Hall (0.1 km).
Does Maldron Hotel Derry have any great views?
Yes, guests often enjoy the city view available here.