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Crowne Plaza Belfast, An Ihg Hotel
117 Milltown Road Shaws Bridge, Belfast BT8 7XP Northern Ireland
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Avg. $490 /night, 3/21 - 3/22
$490
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$350
per night
$210
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About
#5 of 50 hotels in Belfast
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A refined modern hotel in a parkland setting near central Belfast. With stylish dining, complimentary car parking, and an indoor pool. Crowne Plaza Belfast is nestled in the heart of the Lagan Valley Regional Park with a wealth of walks, parks and cycle paths, with the hotel's children's play room making it ideal for family breaks. Business travellers and leisure guests like the location, just 15 minutes drive from city centre, convenient to Titanic Belfast and city centre shopping also convenient to the main road network. Both city airports are a half hour drive and Dublin is 2 hours by car. Offering 21 meeting rooms from the Boardroom up to the 900 seated Ballroom, Crowne Plaza Belfast is the region's premier conference hotel. Modern and contemporary rooms at Crowne Plaza Belfast feature air conditioning, a flat-screen TV and free Wi-Fi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycles available
Indoor play area for children
Children Activities (Kid / Family Friendly)
Parking
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Northern Ireland Tourism.
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
1,467 Restaurants
within 10 kilometers
Reviews
4.5
4,108 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near scenic attractions and an adjacent park, the Crowne Plaza Belfast is lauded for its cleanliness and inviting atmosphere. Many guests enjoy the hotel's amenities, especially the pool and dining options, and appreciate the comfortable and spotless rooms.
While opinions on value vary, with some guests considering the hotel overpriced, the friendly and professional service often makes up for any concerns. The location is frequently celebrated for its convenience, although some guests note the rooms can be on the smaller side.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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Detailed Reviews
Hotel's Favourite
Stayed in the Crowne Plaza for a business & social visit to Belfast. The hotel facilities are excellent, the rooms and social areas immaculate and of an excellent standard of comfort.
I ate in the bar restaurant and the staff were incredibly friendly and helpful.
But the stand out detail for me was my checking in experience. As a solo traveller I very much appreciated Melissa who on checking me in ensured I was comfortable with the room location. This was hugely appreciated and is what makes this hotel a stand out destination for me.
I ate in the bar restaurant and the staff were incredibly friendly and helpful.
But the stand out detail for me was my checking in experience. As a solo traveller I very much appreciated Melissa who on checking me in ensured I was comfortable with the room location. This was hugely appreciated and is what makes this hotel a stand out destination for me.
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Date of stay: February 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Tokaji, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 2 weeks ago
Dear smawhirk, What a glowing review! From our facilities and cleanliness, to our helpful staff, thank you for your lovely comments. We stive to make every guest experience as pleasant as possible, and we're so pleased you had an enjoyable stay. It's our pleasure to support guest needs as best we can and we appreciate your kind acknowledgement of Melissa's delivery of our solo traveller policy. To hear the impact this has had on your overall impression of the hotel is fantastic. We hope to have the opportunity to welcome you back to Crowne Plaza Belfast in the future. Kind regards, Stephanie Tokaji Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two days at the hotel and it was brilliant!
Naomi on reception got us a complimentary upgrade as she saw it was my birthday and made sure everything was perfect for us.
The room was spotless and well presented the card in the room read that Monika had cleaned it and she did an amazing job at that.
We ate from the river bar menu and really enjoyed the salmon in particular.
We go to the Plaza whenever we get the chance and we are never disappointed. This was the best stay so far and I just want to commend the hotel on their fantastic staff.
We really look forward to coming again as soon as possible!
Naomi on reception got us a complimentary upgrade as she saw it was my birthday and made sure everything was perfect for us.
The room was spotless and well presented the card in the room read that Monika had cleaned it and she did an amazing job at that.
We ate from the river bar menu and really enjoyed the salmon in particular.
We go to the Plaza whenever we get the chance and we are never disappointed. This was the best stay so far and I just want to commend the hotel on their fantastic staff.
We really look forward to coming again as soon as possible!
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Tokaji, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 28 Nov 2024
Dear jethrow2022, What a lovely review, thank you for your kind comments! It's wonderful to hear that Naomi made such a great impression, thank you too for acknowledging Monika's hard work and I'm delighted that you enjoyed the salmon dish on our River Bar menu. I trust you had a very Happy Birthday and we'll look forward to welcoming you back to Crowne Plaza Belfast in the future. Kind regards, Stephanie Tokaji Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I visited the Crown plaza for the first time , last week. Me and my partner had a great lunch in the river bar. Are waitress was a lovely young lady called Dionne, this girl is a credit to your hotel she went above and beyond to make sure everything was perfect, we have dined all over the country and this service was one of the best we have ever come across.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Tokaji, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 20 Nov 2024
Dear mariatrisha, What an excellent review of Dionne's service, she'll be delighted! We're so pleased to hear you had an enjoyable lunch. Thank you for taking teh time to leave such lovely feedback, we'll look forward to welcoming you back to Crowne Plaza Belfast. Kind regards, Stephanie Tokaji Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two night stay with 2 childern. This is a 3star hotel at best..view from family room overlooked a side roof which was a bit of a disappointment. No adequate ventilation in the room. Windows, sills and header all dripping in condensation. Rooms are also quite small for a family room..poor hair dryer provided, no toilet brush in toliet, mattresses stained and way to soft, you felt like you're head was always at a much lower level to your feet.
Pool facilities were ok..deepest it goes to is 1.2mtrs which is fine for kiddies but not great for an adult swim.
Breakfast was average, no natural daylight in dining room and floor looked like it hadn't been hovered since the day before. Not a great selection of fruits and no salad option available what so ever..not even slices of cucumber which was disappointing.
Bar food is very disappointing also unless you order the roast of the day. We ate there twice and value for money way terrible. Five so called battered prawns the size of a 1 piece piece cost £9.50 which we could not get our heads around. Roast of the day was nice so no complaints therer. It was very under staffed in areas and constantly having to ask a member of staff for menus, drinks, food order to be taken etc. The expectations of this hotel fell way short of what we had envisaged. I would not stay here again or recommend it to anyone else..there is way better value for your buck out there people so make sure to shop around.
Pool facilities were ok..deepest it goes to is 1.2mtrs which is fine for kiddies but not great for an adult swim.
Breakfast was average, no natural daylight in dining room and floor looked like it hadn't been hovered since the day before. Not a great selection of fruits and no salad option available what so ever..not even slices of cucumber which was disappointing.
Bar food is very disappointing also unless you order the roast of the day. We ate there twice and value for money way terrible. Five so called battered prawns the size of a 1 piece piece cost £9.50 which we could not get our heads around. Roast of the day was nice so no complaints therer. It was very under staffed in areas and constantly having to ask a member of staff for menus, drinks, food order to be taken etc. The expectations of this hotel fell way short of what we had envisaged. I would not stay here again or recommend it to anyone else..there is way better value for your buck out there people so make sure to shop around.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Tokaji, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 2 weeks ago
Dear Kbannon10603, Thank you for taking the time to share your feedback, we're terribly sorry to learn that your stay did not live up to your expectations. We strive to deliver a pleasant experience to all our guests and we value you sharing these insights that we might focus our attention on the areas we can improve on. I believe your room was above our swimming pool, extra attention is taken to ensure rooms in this location are ventilated. Our maintenance and housekeeping teams work together to limit condensation but certainly from your experience additional checks are needed. We will strive to better manage this. These are twin rooms and I'm sorry you found the room to be small. We will review the mattress in your room, thank you for bringing this to our attention. Thank you for your feedback on breakfast, I will pass your suggestion for cucumber and other salad items onto our Chef. I'm pleased to know you enjoyed our roast dinner option in River Bar. We welcome your feedback too on how our food offering could be improved. Our operations manager, together with our bar manager and Chef, will work to improve the areas you had highlighted. We will strive to maintain our service standards at busy times and we will review our offering with value for money in mind. Thank you for choosing Crowne Plaza Belfast and for taking the time to share your feedback. Kind regards, Stephanie Tokaji Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the view from the room, below. You'll note the condensation on the windows and black mould along the top - very unhealthy and dangerous, particularly for small children. There was also a pool of water on the window sill.
More annoyingly, we initially found the hotel on booking.com: one night with no breakfast was about €140, to include breakfast was €197 - so, I rang up to seek a better deal directly, if possible. They suggested I signed up for their free membership which was to bring the price to €167.81, but when we payed at the hotel were charged sterling not euro, which came to €210, more than the original booking.com price. We debated this once we realised and were told the only quote in sterling, despite the fact it is in Euro on booking and that was the basis of the initial phone booking. That phone call was recorded, as I reminded them at reception, yet got satisfaction and were told they would be back in touch. Still waiting to be contacted after a month. Hopefully a member of staff will actually see this.
Don't be fooled by the official website photos. The pool area was also cold and about three quarters of it was cordoned off for lessons. The food in the restaurant was bland and over priced. The breakfast was the same, and some kind of manager was busying himself getting on to the staff, in front of guests, over small things like the positioning of items. Not exactly what you want when you go to any hotel.
More annoyingly, we initially found the hotel on booking.com: one night with no breakfast was about €140, to include breakfast was €197 - so, I rang up to seek a better deal directly, if possible. They suggested I signed up for their free membership which was to bring the price to €167.81, but when we payed at the hotel were charged sterling not euro, which came to €210, more than the original booking.com price. We debated this once we realised and were told the only quote in sterling, despite the fact it is in Euro on booking and that was the basis of the initial phone booking. That phone call was recorded, as I reminded them at reception, yet got satisfaction and were told they would be back in touch. Still waiting to be contacted after a month. Hopefully a member of staff will actually see this.
Don't be fooled by the official website photos. The pool area was also cold and about three quarters of it was cordoned off for lessons. The food in the restaurant was bland and over priced. The breakfast was the same, and some kind of manager was busying himself getting on to the staff, in front of guests, over small things like the positioning of items. Not exactly what you want when you go to any hotel.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: ...just go elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Tokaji, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 11 Feb 2025
Dear markrM2384FW, Thank you for sharing your feedback. I am truly sorry to hear about the issues you experienced during your recent stay. Please accept our sincerest apologises for the concerns regarding the room condition. A healthy environment, cleanliness and guest comfort must be our priority; particularly when we are accommodating small children. We will ensure our maintenance team addresses the condensation and mould issue. Rooms above our swimming pool are more likely to be impacted, and we will establish a robust procedure of checking and treating these rooms to maintain a better standard. It’s disappointing that the exchange rate issue led to confusion and frustration. When searching on Booking.com pricing is shown in your home currency, for your convenience. The hotel does not offer euro rates, all our rates are in our GBP as this is our currency. Different websites may convert it but we can not control the conversion rates. We will review the process of booking directly with our central reservations team, to look for ways to improve transparency on currency. I apologise that you were waiting for a response from the hotel. We also appreciate your comments about the pool area and restaurant. We are committed to providing a comfortable and pleasant guest experience, please be assured your feedback about the pool temperature and food quality will be shared with management to ensure improvements are made. Thank you again for sharing your feedback Mark, we sincerely apologise for not meeting your expectations. Kind regards, Stephanie Tokaji Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just stayed here for two nights as a short break away before the girls go back to school.. Normally we would frequent another well known hotel in the city centre but I felt it is overpriced and needs a overhaul..
As soon as you walk into the Crown plaza you are greeted with a beautiful open plan foyer, the staff at reception are fantastic and professional. We had a deal with breakfast and dinner included, the staff in the restaurant are great and are very attentive, we were not disappointed, the evening meal was beautiful, it’s a type of fusion restaurant which serves both Indian and general cuisine.. The buffet breakfast was top class serving carvery food, cereals , fruits and pastries.. The rooms are spotless, modern and warm.. There is also a swimming pool, gym and sauna. Parking is free and not a long drive into town but taxis are available at all times approx £7 into city centre.. overall our experience was positive and are going back in December for the Christmas markets.. We would highly recommend this hotel.
As soon as you walk into the Crown plaza you are greeted with a beautiful open plan foyer, the staff at reception are fantastic and professional. We had a deal with breakfast and dinner included, the staff in the restaurant are great and are very attentive, we were not disappointed, the evening meal was beautiful, it’s a type of fusion restaurant which serves both Indian and general cuisine.. The buffet breakfast was top class serving carvery food, cereals , fruits and pastries.. The rooms are spotless, modern and warm.. There is also a swimming pool, gym and sauna. Parking is free and not a long drive into town but taxis are available at all times approx £7 into city centre.. overall our experience was positive and are going back in December for the Christmas markets.. We would highly recommend this hotel.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Parking free at hotel, we parked in city while we were shopping at underground parking at Q-park...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alice S, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 28 Aug 2023
Hi Troy, Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast. I am so thrilled to see that you had such a fantastic summer break with your family and that the reception staff went over and above for your family. Please know that your feedback is extremely valuable to us and that we use feedback, such as yours, to provide motivation and encouragement across the teams in the hotel. We look forward to having the opportunity to welcome you back in the future. Again, thank you for choosing Crowne Plaza. Warm Regards, Alice S, Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed over in this hotel after an event in the SSE Arena and I have to say passing other hotels on the way for the 10/15minute drive; it was definitely worth it. We have stayed in a lot of hotels in Northern Ireland and this is one of the best for sure- definitely in my top 3! The staff were so friendly, attentive and accommodating, the chef insisted on making me some scrambled eggs without cream at breakfast just topped it of! The breakfast has absolutely everything, the biggest in selection and quality; good gluten free options, cheeses, meats, mackerel, 9 fruits, seed, breads and specialty coffee machines. The rooms are very clean with modern decor and spacious with extremely comfortable beds, the bathrooms have good quality products and fitted with consideration having ample towels. I loved the spacious shower with the large shower head and the light under the sink was a nice touch as at night it was enough without having to put on the big light when I was half asleep! Throughly enjoyed our stay, will definitely be back and highly recommend for anyone considering a stay in Belfast. Well done to all staff, you make Belfast and IHG proud!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, An Ihg Hotel
Responded 1 May 2023
Hi Wanderer41315908915, Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast. I am so delighted to read all your kind comments and will be sure to pass these onto the teams as they work extremely hard to ensure our guests have an unforgettable experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Crowne Plaza,. Warm Regards, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is not worth the money!
Appalling service, with what I can only describe as lack of enthusiasm by staff and managerial skill to run an efficient service, this specific to the restaurant. The manager was rude and laughed at me when I asked for a refund. Service was extremely slow, dessert menu offered 2hr 20mins after sitting, although my son and I asked numerous staff for the menu. Table not cleared of empty glass for the three hours we were seated.
Restaurant bookings couldn’t be made until after 8pm, although only limited bar food menu and not suitable, nor healthy for children.
I spoke with another guest, who herself said the same, and also agreed the money paid for rooms is not worth it. Explaining they too could only be seated in the restaurant at 9pm on the evening of their arrival, and they too had two small children, and no food to be got for the kids.
Not exactly a family friendly hotel!!
A lady in the breakfast buffet returned her breakfast because she found a long hair in her meal, no apology given, she was asked what else she would like and the staff continued about their business.
My son found a sticky lolly and toy underneath the bed in our room, which was not ours, but left a feeling of disgust that the room was not clean..
I was locked out of my room, when asking to be let in by the accommodation staff, I was informed by the staff “I no speak English”.
On a positive note, the shower change rooms were spotless, and food in the restaurant could not be faulted, just the service.
I’m still waiting to hear about my refund, I was offered a nights stay at half price, which to be frank, I would not stay there again.
I find it appalling that a four star hotel could offer me this, expecting I pay money again for such poor service!!
Appalling service, with what I can only describe as lack of enthusiasm by staff and managerial skill to run an efficient service, this specific to the restaurant. The manager was rude and laughed at me when I asked for a refund. Service was extremely slow, dessert menu offered 2hr 20mins after sitting, although my son and I asked numerous staff for the menu. Table not cleared of empty glass for the three hours we were seated.
Restaurant bookings couldn’t be made until after 8pm, although only limited bar food menu and not suitable, nor healthy for children.
I spoke with another guest, who herself said the same, and also agreed the money paid for rooms is not worth it. Explaining they too could only be seated in the restaurant at 9pm on the evening of their arrival, and they too had two small children, and no food to be got for the kids.
Not exactly a family friendly hotel!!
A lady in the breakfast buffet returned her breakfast because she found a long hair in her meal, no apology given, she was asked what else she would like and the staff continued about their business.
My son found a sticky lolly and toy underneath the bed in our room, which was not ours, but left a feeling of disgust that the room was not clean..
I was locked out of my room, when asking to be let in by the accommodation staff, I was informed by the staff “I no speak English”.
On a positive note, the shower change rooms were spotless, and food in the restaurant could not be faulted, just the service.
I’m still waiting to hear about my refund, I was offered a nights stay at half price, which to be frank, I would not stay there again.
I find it appalling that a four star hotel could offer me this, expecting I pay money again for such poor service!!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza, Other at Crowne Plaza Belfast, An Ihg Hotel
Responded 31 Jan 2022
Dear Kerrlizzy, Thank you for taking the time to provide us with feedback on your recent visit with us. I would like to start by apologising for the issues you experienced which have been outlined in your review. This is not the standard we expect and we will be taking your points on board and will be working to improve this for future. I am happy to hear our management team have been in contact with you and have since resolved your complaint. I do hope you will give us another chance to show this is not our normal service and we can welcome you back to Crowne Plaza Belfast. Kind Regards Donna Maguire Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited from England for a weekend. Booked and paid for a room for 3 adults. The room was not set up for 3 people at all. Had to call reception twice. The second night we ate in the bar and the guest with a mushroom allergy was assured that the teriyaki salmon would be fine, unsure if it was cross contamination or poorly cooked salmon but was violently ill throughout the evening. We booked this hotel so we could use the pool facilities during the stay however on numerous occasions it was too busy to book a slot and advised to keep calling back. Second day had to call reception again as the third person's things that had been brought to us when we called had been cleared away again. Noone came so had to call again just to get a cup for a drink and a cot arrived instead. Tried to call to speak to a manager and raised things during our stay, 4 times to reception and three times to healthclub, have also emailed since returning home.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: You must book ahead for use of health club facilities as not many slots and lane swimming was not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alice S, Owner at Crowne Plaza Belfast, An Ihg Hotel
Responded 18 Aug 2023
Hi Hartley, Thank you for taking the time to review your stay with us. Thank you for taking the time to speak with me directly regarding these issues and I am pleased that we have been able to provide you with all the information from our investigation. I hope that we will have the pleasure of welcoming you again on your next visit to Belfast. Warm Regards, Alice S, Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Average but comfortable rooms at luxury prices. This hotel runs like a Butlin's holiday camp, with tour buses being the standard and mega crowds. As someone paying £200 a night for what was on offer I resented being told I had to book a time for breakfast, presumably to let their bus parties in!
Bed was comfortable but the usual cheapskate nonsense of eco principles with travellodge soap dispensers. A bar of soap and toiletries would be expected. The dispensers on the bath are OK for a shower but unable to be reached when in the bath.
Profit over pleasure rules! As an individual traveller it doesn't work.
Bed was comfortable but the usual cheapskate nonsense of eco principles with travellodge soap dispensers. A bar of soap and toiletries would be expected. The dispensers on the bath are OK for a shower but unable to be reached when in the bath.
Profit over pleasure rules! As an individual traveller it doesn't work.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christo Botha, General Manager at Crowne Plaza Belfast, An Ihg Hotel
Responded 7 May 2024
Dear crawford g, Thank you for taking the time to leave a review regarding your recent stay at the hotel. I'm sorry to hear that you found the breakfast reservation system inconvenient. Our intention behind implementing such a system is to ensure that all guests have a pleasant dining experience without having to contend with overcrowding or long wait times. However, your feedback is duly noted, and we will explore alternative solutions to improve the breakfast experience for our individual travelers. We are committed to sustainability and reducing our environmental footprint, which is why we have opted for eco-friendly amenities such as soap dispensers. However, I understand that personal preferences vary, and I apologize if this aspect of our offering did not meet your expectations. IHG as a company has removed over 200 million bathroom miniatures annually by switching to bulk amenities, I can assure you this is a sustainability decision, not a profit one. Kind regards, Christo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only Guide & Service Dogs
Sorry, I wouldn’t know as I had booked on bed and breakfast basis.
Apologies.
You will be asked for payment on arrival if your booking has not already been paid for.
If you pay with cash you will be required to provide a £100 security deposit on top of the room rate.
Our menus are ever changing with the seasons.
Please contact the hotel directly for an up-to-date menu.
"Lovely location away from the hustle & bustle of the city , yet within easy reach. Excellent hair dresser on site in foyer."Read full review
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PRICE RANGE
$222 - $374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada plaza, belfast hotel belfast, ramada belfast, belfast ramada
FORMERLY KNOWN AS
Plaza Hotel Belfast
LOCATION
United KingdomNorthern IrelandBelfast
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCROWNE PLAZA BELFAST, AN IHG HOTEL | UPDATED 2025 Reviews & Price Comparison (Northern Ireland) - Tripadvisor
Frequently Asked Questions about Crowne Plaza Belfast, An Ihg Hotel
Which popular attractions are close to Crowne Plaza Belfast, An Ihg Hotel?
Nearby attractions include Titanic Belfast (6.8 km), Timescape - Live Escape Games (5.8 km), and Friar's Bush Graveyard Cemetery Tours (3.5 km).
What are some of the property amenities at Crowne Plaza Belfast, An Ihg Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Belfast, An Ihg Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Belfast, An Ihg Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Belfast, An Ihg Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Belfast, An Ihg Hotel?
Conveniently located restaurants include Yum, Nu Delhi, and Spice Lisburn.
Are there opportunities to exercise at Crowne Plaza Belfast, An Ihg Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Belfast, An Ihg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Belfast, An Ihg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Belfast, An Ihg Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Belfast, An Ihg Hotel?
Many travellers enjoy visiting Crumlin Road Gaol (6.5 km), Bobby Sands Mural (5.2 km), and Shankill Road (5.9 km).