Wonderful welcome from the reception staff. Arrived for our spa treatment which was for 25mins. Sadly we believe it was more like 15 mins. Definitely not more than 20 mins. I went for my treatment first and when I returned my cousin was already seated in the relaxation room she too was convinced we had less time than the 25 mins. Dinner was amazing wonderful service and great food. Day 2 the restaurant was over booked so we dined in the bar area. It didn’t spoil our evening even though service took a long time. Last morning, when we booked in for breakfast the lady called out to us please wait a minute without looking up. We waited a few minutes whilst she finished folding napkins. Had Dan not appeared the wait would have been longer. We placed our breakfast order and for some unexplained reason it was delayed. Delay with the toast , had to request hot drinks again, yoghurt arrived followed very closely by cooked breakfast. There appeared to be a lot of waiting staff present however from the service that morning it was clear that the service was not as organised as the day before. Up to that point we were completely blown away top notch service and facilities. Would we stay again most definitely! My overall rating for the facility and our stay 3 and half…
We’ve stayed at this lovely hotel previously and decided to do so again when we had to come this way. The hotel and it’s rooms are very spacious and clean. They have a great spa and swimming pool which because of Covid needed to be pre -booked. The breakfast was really good with lots of options though we didn’t have dinner here. The staff were very friendly and accommodating whenever they could. It’s located conveniently just off the M1 which was handy for us. I would definitely recommend this hotel.
Stayed here with my sister & friend on an overnight spa package. Back massage was lovely. The spa area was quite small & busy but flexible to accommodate people. Evening meal was brilliant, good choice & quality. Breakfast not as good but freshly cooked to order. Room very comfortable & quiet. Nice sitting area in bedroom. Fresh milk dispenser on each floor was a bonus for making hot drinks. Water dispensers were painfully slow! Overall a good value spa treat with good facilities. Would recommend.
Great staff - they made the visit very positive, especially bar and restaurant. Food was good quality and portions were generous- great to get fresh milk and a mini fridge. Coffee machine was excellent as was the coffee in the room which was a good size and lovely. Very handy for the shopping park/cinema/Gino D’Acampo restaurant
We have just had a 2 night stay at Thorpe Park spa and had a fantastic time. The staff were all exceptional and friendly from reception to the restaurant. We ate in the hotel on the first night and were not disappointed. The food was delicious and again great friendly service. I had one of the best cocktails I have ever tasted a credit to whoever made it! The rooms were spotless and the beds comfy and no noise at all.The spa is very relaxing and again lovely staff! Overall a lovely stay and would definitely be back and would recommend to others .