Hotel is situated at the north end of Leeds city centre. The rooms are very well equipped, comfortable & quiet. The hotel is modern & clean, breakfast is buffet style (this was just after the covid lockdown had ended). So why are the staff (reception & breakfast) so disinterested. I can understand that they are back after a long lockdown, but, they are providing a customer-faced service and should be trained accordingly
Used this chain previously but not this hotel. Good choice as the location is great, clean spacious room and a decent breakfast in the morning. Added bonus of discount parking at the multi storey carpark next door just make sure you get reception to validate your ticket on checking out. Will we return, definitely!
This is probably one of better of 3* hotels I’ve stayed in. The hotel felt brand new, all the interesting decor, nuances and references to Leeds made it very enjoyable and gave it charm. The room was clean, comfortable and the shower was great. Check in was okay but had to wait as there was no one at the desk when I arrived. Breakfast was continental - which is okay for a little something to start the day off. Location is really good for the City Centre. There are local Japanese & Thai restaurants, with fast food outlets a mere 30 seconds away. Great for flying visits. Recommended!
A return visit to this small hotel, conveniently located for the Arena area. The good things remain - a decent continental breakfast, modern decor, nice bar, helpful staff. On the downside it is very expensive for what is a mid-range hotel - we paid about £130 each for two rooms on a Saturday night, one of which was tiny. To add insult to injury, the smaller room had no TV, just brackets where it should have been! To be fair reception changed the room. Also, despite several requests, our towels were not changed and the room not made up. I know there are staffing issues, but hiking prices and reducing standards is not the answer.
To whom it may concern, The hotel itself is lovely, it’s clean and decorated with nice Yorkshire touches. My initial contact with the hotel left me disappointed- I rang to discuss the charge of £50 which is kept as a pending transaction in case I order anything at the bar. My understanding is that that’s in case I break anything - fair enough but some clarity on this would have been helpful. The young lady I spoke to sounded like she hated her job and couldn’t have sounded any more disinterested if she tried. Check in was easy - online. Once we collected the key we headed to the room. Number 107. No complaints re the room or the hotel decor itself but the details on the website stated there would be bottled water in the room. - see screenshot - there wasn’t. I went to reception to query this and was greeted by possibly the same young lady that I spoke to on the phone previously. She quickly told me that it wasn’t dealt with by reception and to go to the restaurant. I went to the bar/restaurant and nobody was there. It was about 3.50pm so that’s understandable. I went back to reception and the young lady explained there was someone there but she was most likely in the back. I returned to the bar and waited another few minutes but I got fed up of waiting and returned to my room. The description of the room also stating there was a hairdryer in the room and there was but this wasn’t easy to find. On checking out, I mentioned these things to the gentleman on the reception (he was much more interested and seemed to be listening to me.) He told me that the previous lady should have directed me to water in a jug or something and in fact could have shown me to it. He also told me the hairdryer was located in the wardrobe in a black bag which I had assumed was a suit bag. It would be helpful to place the hairdryer in a more prominent location or even have instructions explaining where to find water and other amenities such as water. To me, it’s not acceptable to advertise bottled water in the room when this is not provided. It sounds a small thing but these little touches matter and if it is advertised but not provided - this is false advertising. I have previously stayed at Ibis on Marlborough street in Leeds and have been more impressed with that. I believe that is a 2 star hotel and the Ibis Style is 3 star. There was discounted parking. When handing in our room key and talking to the gentleman on reception, the couple in front of us were talking about the parking charges and were told that if they overstayed 24 hrs they would pay the discounted rate plus the extra - fair enough. They were also told that if the discount didn’t automatically apply then to press the ‘call’ button. I heard this but didn’t manage to communicate this to my husband who found the discount didn’t apply but he didn’t know about pressing the ‘call’ button and so paid £20 instead of £10. I’m mentioning this but not expecting anything to be done about it particularly but a refund of the £10 would be nice since it’s not our error. Our ticket was validated it just didn’t work. I was pleasantly surprised by the breakfast. This was advertised as continental and the reviews on trip advisor suggest this leaves a lot to be desired. There was enough choice and despite weak coffee overall, it was adequate. Overall, a disappointing stay. Room clean and pleasant but staff and customer service left me disappointed.…